jaguar land rover shop foreman conference call · 16-17 xj/xf 17 my xe f-pace incontrol touch pro...

JAGUAR LAND ROVER SHOP FOREMAN CONFERENCE CALLOCTOBER 27, 2016

Today’s Presenters

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Name Position

Alan Clarke Manager - Product Investigation

Pete Robinson Senior Manager – Engineering Quality

Thomas Bollettieri Service Diagnostics Engineer

Today’s Agenda

• InControl Touch Pro Update• Enhancement Program• Latest Vehicle Concerns / Fixes• Latest Diagnostic Concerns / Fixes• Response to Questions Raised via Google Form• Bulletins Published• Q&A

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Latest Vehicle Concern Fixes - Infotainment

Vehicle Customer Concern Details and Status Publication

16-17 XJ/XF17 MY XEF-PACE

InControl Touch Pro –Customers report poor

system performance and reliability.

New NGI software released on SDD 147.03 Oct 26th. 2 TSB re-issued with latest repair procedures for fix on complaint. Service action K437 in preparation for launch within enhancement campaign

JTB00496NAS3JTB00510NAS2

17MY Evoque and Discovery

Sport

InControl Touch Pro –Customers report poor

system performance and reliability.

New NGI software released on SDD 147.03 Oct 26th. TSB issued with repair procedures for fix on complaint. Service action Q633 in preparation for launch within enhancement campaign.

LTB01009NAS1

16 MY XF

In Control Touch. Customers report issues with various issues including SD cards,

Bluetooth connectivity

Software version 3.0 introduced to improve system performance. Service action being published to proactively update all affected vehicles

K438 on sign off

16 MY Discovery

Sport

In Control Touch. Customers report issues with various issues including SD cards,

Bluetooth connectivity

Software version 3.0 introduced to improve system performance. Service action being published to proactively update all affected vehicles

Q632 on sign off

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16-17MY ENHANCEMENT PROGRAM

Product Enhancement Program

Owner notified program with extensive content to proactively repair significant customer concerns affecting 16MY and 17MY Jaguar and Land Rover models. Includes previously launched campaigns plus new content.

Jaguar – 32 NAS campaigns – 21 launched - 11 more to be launched

Land Rover - 34 NAS campaigns – 23 launched - 11 more to be launched

21 campaigns already > 50% complete

16 campaigns have planned launch dates within next 2 weeks.

6 Campaigns have launch dates between Nov 2016 and Jan 2017.

Owner mailing to commence November in multiple waves to balance incremental workshop load and to take account of ‘outlier’ campaign launches

2016-2017 MY Enhancement Programme – Content Examples

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Commodity Customer Concern FixElectrical • Loss of Nav (SD card)

• Phone & BT issues• Blank screen / resets

Infotainment - NLI update to Phase 3

• SDARS lock-up, audio loss• Blank screen / resets

Infotainment – NGI update to Phase 2.5 –introduces a significant number of improvements / bug fixes

• Flat battery (Q Drain) Gateway module re-flash

Body • Gesture tailgate• Sunglass holder opens• L550 squeak & rattle• Trunk lid fouls bumper

Update CCF (Car Config File)ReplaceUse squeak & rattle packReplace seal

Chassis • X761 rear spring creak• Pedal spacing

Replace isolatorsCheck and adjust

Powertrain • MIL illuminated DTC-P025C-11• DEF Quality Warning• Ozone cracking DMTL

Update calibrationUpdate calibrationReplace hose

Supplier • MIL illuminated • X761 NVH Cross brace foul

Replace O2 SensorsRemove cross brace

2016-2017MY Enhancement ProgrammeRetailer & Customers Communication

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UPS Recall & Service Actions- Unsold Open VIN

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Field Actions VIN List

Click on Field action Code

UPS Recall & Service Actions- Unsold Open VIN

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VI N Chassi s # Model Li ne Model Year Deal er Code and Name

SALCT2BG5GH57 2695 GH57 2695 Di scov er y Spor t 201 6 0502 Land Rov er Edmont on

SALCT2BG9GH57 27 95 GH57 27 95 Di scov er y Spor t 201 6 0502 Land Rov er Edmont on

SALCT2BGXGH604329 GH604329 Di scov er y Spor t 201 6 0502 Land Rov er Edmont on

SALCP2BG1 GH604465 GH604465 Di scov er y Spor t 201 6 0502 Land Rov er Edmont on

SALCR2BG7 GH61 0653 GH61 0653 Di scov er y Spor t 201 6 0502 Land Rov er Edmont on

SALCR2BG8GH61 1 245 GH61 1 245 Di scov er y Spor t 201 6 0502 Land Rov er Edmont on

SALCR2BG0HH634553 HH634553 Di scov er y Spor t 201 7 0502 Land Rov er Edmont on




SALCP2BG1 HH638441 HH638441 Di scov er y Spor t 201 7 0502 Land Rov er Edmont on

SALCP2BG7 HH638458 HH638458 Di scov er y Spor t 201 7 0502 Land Rov er Edmont on

SALCT2BG1 HH638967 HH638967 Di scov er y Spor t 201 7 0502 Land Rov er Edmont on



SALCP2BG6HH639309 HH639309 Di scov er y Spor t 201 7 0502 Land Rov er Edmont on

SALCP2BG3HH63931 6 HH63931 6 Di scov er y Spor t 201 7 0502 Land Rov er Edmont on

SALCT2BG1 HH6397 7 7 HH6397 7 7 Di scov er y Spor t 201 7 0502 Land Rov er Edmont on


SALCT2BG2HH640839 HH640839 Di scov er y Spor t 201 7 0502 Land Rov er Edmont on



Latest Vehicle Concern Fixes

Vehicle Customer Concern

Details and Status Publication

F-PACEXE

17MY

Cannot activate satellite radio free trial

A new service campaign is being launched following SSM 72908 to capture the SiriusXM ESN (Electronic Serial Number) that were not scanned during XE and F-PACE build at the factory. Without a record of the ESN, customers and retailer staff will have difficulty subscribing the vehicle to the satellite service. Check the vehicle has the campaign open in DDW and ensure when the ESN is being recorded that the letters F,I,O, or S are not used. Follow the process provided to record ESN and for sold cars contact Sirius XM.

K427 on sign off

XEXF

16 – 17MYBattery Drain

An issue has been identified where the Gateway Module (GWM) may cause the vehicle networks to stay awake after the key has been turned off causing a 3A quiescent drain. Service Action K426 is being published to update the software in the GWM to allow the vehicle networks to shut down after key off. Any unsold vehicle within the campaign should be updated prior to handover, and customer vehicles should be updated at the next service opportunity.

K426

Range RoverRR Sport

RR EvoqueDiscovery

Sport15 – 16MY

Battery Drain

An issue has been identified where the Gateway Module (GWM) may cause the vehicle networks to stay awake after the key has been turned off causing a 3A quiescent drain. Service Action Q634 is being published to update the software in the GWM to allow the vehicle networks to shut down after key off. Any unsold vehicle within the campaign should be updated prior to handover, and customer vehicles should be updated at the next service opportunity.

Q634

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Vehicle Customer Concern Details and Status Publication

XF13 – 15MY

Customers may report that the interior lamp flickers and

or the wipers sweep once across the windshield when

operating the electronic steering column.

This may be caused by a power distribution concern. Should a customer express a concern, please follow TSB JTB00529 to install an overlay harness to repair this concern.

JTB00529NAS1On Sign-off

awaiting parts receipts

XEXF

2.0L Diesel Only

Customers may state the CEL is on, with PCM DTC

P0341-91 present.

This may be caused by the PCM calibration parameters being too sensitive. A new PCM calibration has been created to correct this concern. Should a customer express a concern, please follow TSB JTB00516 and update the PCM software.

JTB00516NAS1On Sign-off

RR Sport14 – 16MY

Customers may state coolant is leaking from behind the

front bumper.

This may be caused by an auxiliary radiator that is leaking due to contact with plastic ducting. Should a customer express a concern, please follow TSB LTB01003 and replace the leaking radiator and install a foam insulator to protect the auxiliary radiator from contact.

LTB01003NAS1On Sign-off

3.0L V6 and 5.0L V8 Engines

Customers may report engine noise/high engine

temp or charge warning lamp arising from damaged

primary drive belt caused by potential idler pulley failure

New emerging issue. Please report all cases via EPQR and refer to the new SSM’s for further details. Important, during repairs, please do not separate the pulley from the mounting bracket. A complete assembly will be required for parts returns

SSM73027 LRSSM73028 JAG

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F-PACE17MY

Customers may state there is a creak noise from the rear of the

vehicle.

A creak noise may be found coming from the rear suspension area. The rear suspension coil spring isolator deforms allowing the spring to contact the body in white cone. New upper and lower spring isolators with bolts are available in kit T4A2013. Field service action now launched

K421

17MY F-PACE XE

16-17MY XF

Accelerator Pedal Mounting Bracket

The driver may inadvertently press the accelerator and brake pedal at the same time, which will cause the brake system override to apply. In the event of the brake override system applying, it will significantly reduce the engine torque output and may cause concern for the driver. A measurement of the gap between the brake and accelerator pedal will determine if the accelerator pedal bracket will require material to be removed from it for adjustment.

K396On Sign-off

Range RoverRR Sport

Diesel Only

Customers may report‘Incorrect Diesel

Exhaust Fluid Quality Detected’ displays on

message center.

A software issue has been identified with certain PCM calibrations that could lead to this message being displayed in error. A revised calibration to address this concern has now been signed off with target release timing of on or before November 5th via a manual patch.

SSM TBA

13




Discovery Sport

Customers may report that the load space cover handle does not operate properly.

This may be caused by a load space cover handle flap that has broken or distorted due to being overloaded. Should a customer express a concern, please refer to TSB LTB01005 to replace the load space cover flap.

LTB01005NAS1On Sign-off

Discovery Sport

Customers may state that the tailgate does not operate properly.

Engineering are investigating concerns of tailgate alignment and request your support in reporting any cases you may have. Should a customer express a concern relating to the tailgate alignment, please refer to SSM72796 and report the concern via EPQR with the requested data in the SSM.

SSM72796

RR EvoqueCustomers may state that the tailgate does not operate properly.

This may be caused by the tailgate being out of alignment due to a torque relaxation of the tailgate hinge to body mounting hardware. Should a customer report a concern, please refer to SSM72703 for repair instructions.

SSM72703

16-17 Discovery

Sport

2nd Row Seat Runner Creak

Service Action Q631 was published to prevent seat creak noise by applying a grease to the runners . The Bulletin has been re-issued with this note:NOTE: NyoGel® 774 is NOT included in the Squeaks & Rattles kit and may be obtained from TAI Lubricants (302- 326-0200 or [email protected]). Do not use Nyogel 774L which does not have the grease properties required for this application.

Q631

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Latest Diagnostic Concern Fixes



XCL 17MY Vehicles

Emerging Issues /Fixes

The following low volume issues are being reported on SDD147.02 and currently require a TA to confirm failure mode etc. Where applicable, a Manual Patch will be offered.

17MY F-Pace - Instrument Pack Programming: A20 Error due to hardware type, cannot complete programming.

17MY F-Pace & XE (fitted with InControl Touch) – AHU Programming: Module configuration software required to manage model specific personalization such as Bluetooth system vehicle model descriptions etc may not get loaded, leaving these vehicles to display the default value of “Jaguar XF” both on-screen and on 3rd party electronics when pairing with the vehicle.

17MY F-Pace Add/Remove Accessories: Several options not available on Candidate list.

17MY XE - GWM/BCM Programming and Add/Remove Accessories: A20 Error due to inconsistent CCF as-built data, CCF upload to vehicle fails.

17MY Evoque and Discovery Sport – HVAC Module programming: A01 Error then module remains unresponsive.

17MY F-PaceAdd/Remove Accessories is resolved on SDD147.03

Others are tentatively planned for SDD147.04

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Latest Diagnostic Concern Fixes



XCLSDD Global Compliance Advice

As reported previously, the global initiative to drive SDD compliance is receiving much attention, and currently there are concerns over the NAS market’s overall difficulty to meet our Global Standards in this area. While many retailers have already demonstrated 100% compliance, (95 individual Jaguar or Land Rover retailers regardless of dual branding) we can only improve this compliance metric with the daily cooperation of ALL JLRNA service staff that use SDD.

1) (Monthly) Ensure all SDD Software and VCI devices are updated regularly, and especially during the final week of every month.

2) (Daily) Always connect an approved Battery Support Unit (BSU) to the vehicle BEFORE reading the vehicle VIN at session startup.

3) (Daily) NEVER connect the negative lead for the BSU directly to the vehicle’s negative battery post. Always follow the model specific connection instructions in section 414-00 in the WSM

We are here to help, related questions during the Q&A segment are welcomed.

SDD Compliance

1-293NAS orSTE16-05

BSU Quick Start Guide

1-300NAS orSTE16-11

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Responses to Questions Previously Raised by Retailers



F-PACEXEXF

16 - 17MY

What is the status of an update prior to sale campaign for coolant reservoir leaks?

A service action K445 is due to be launched in early November for a proactive check on engine coolant level and top up as necessary. Any vehicle with evidence of coolant expulsion will required further investigation/repair in accordance with procedures published in TSB JTB00518.

F-PACE 17MY

Is there a known issue with F-PACE Bosch O2 sensors?

There is no known concern with the O2 sensors in this application. Please ensure all relevant cases are reported via EPQR with diagnosis and repair details or raise a TA if assistance is required.

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TOPIx Bulletin / SSM Postings – Jaguar

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reference title

K405NAS1 - Service Action: No Service Interval Required Message Displayed in the Message Center

K438NAS1 - Service Action: InControl Touch - Improved Customer Experience

K441NAS1 - Service Action: All Surface Progress Control Functionality

SSM72933 - Creak or Groan noise from lower steering column

SSM73019 - Lane Keep Assist and Lane Departure Warning features not operating correctly

SSM73025 - InControl Touch Pro problems with Global Positioning System (GPS)

TOPIx Bulletin / SSM Postings – Land Rover

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reference title

LTB00997NAS1 - Sill Treadplate Retaining Clip Change

SSM73016 - MY17 Range Rover and Range Rover Sport - Nerve Centre

SSM73024 - Introduction of Satin Matte Paint - L405/L494

SSM73026 - InControl Touch Pro problems with Global Positioning System(GPS)

THANK YOU!Q&A

jaguar land rover shop foreman conference call · 16-17 xj/xf 17 my xe f-pace incontrol touch pro...

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