james burns hhusa final revised resume
TRANSCRIPT
JAMES BURNS4162 ½ 32ND Street, San Diego CA 92104
PROFESSIONAL SUMMARY
Aspiring Medical Customer Service Representative, Medical Clinic Assistant, and Military Veteran offering over 6 years of proven experience in basic & life-sustaining patient care and administrative support. Accomplished measurable results while leading personnel in a dynamic, fast - paced environment. Possess a comprehensive background in medical records management, medical terminology, order input, phlebotomy, intravenous therapy, EKGs, heart telemetry, vital signs documentation, and wound care derived from conducting domestic and global operations in Iraq. Managed risk to protect assets, property, and equipment valued over $10K while meeting the expectations of senior leadership. Recipient of multiple awards for outstanding performance and professionalism. Career supported by the successful completion of the United States Navy Field Medical Service Technician Course and the current pursuit of a Bachelor of Science Degree in Biology from National University.
Acute Care / Urgent Care
Patient Advocacy Regulation & Compliance
Customer Service Microsoft Office
Suite
Training and Development
Performance Improvement
Data Collection & Analysis
Documentation Management
PROFESSIONAL EXPERIENCE
GOOD NITE INN – San Diego CA 2014 – PresentCertified Front Desk Guest Service Representative
Made reservations for at least 1,000 people per month Answered more than 2,000 phone calls, took messages, and addressed any
concerns guest identified Assigned guest rooms while meeting exceptional housing standards; coordinated
with housekeeping and maintenance staff while managing multi-line telephone systems
Confirmed more than 1,000 reservations had been correctly entered into the hotel managing system
Helped to increase sales by almost $5,000 per month Performed additional tasks outside of guest registration to accommodate any
special events Greeted guests in a courteous and professional manner while promoting any
special deals with partnering restaurants or other businesses; handled orders, comments, and complaints; and addressed complaints to ensure overall satisfaction for guests
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Verified customers’ credit, balanced rebates, and handled financial transactions during shift ensuring that expenditures were authorized properly and accounts were up to date at all times
Reconciled cash drawers according to accounting specifications with an 99% accuracy rate
Helped renovate 150 rooms to better satisfy the guest needs Assist in training 4 people to run the front desk operations
DEPARTMENT OF VETERAN AFFAIRS – San Diego, CA 2011 – 2013 Work Study Program
Greeted thousands of incoming patients and ensure all procedures are followed Confirmed 1,000 patients have data in the correct file Maintained over 1,000 veteran records Answered hundreds of phone calls and directed personnel to appropriate
department Helped with landscaping at two national cemeteries
UNITED STATES NAVY – Various Locations 2004 – 2010 Medical / Dental Assistant Manage medical records for over 20,000 active duty personnel on all immunizations, physical requirements, and lab results to help maintain 95% readiness.
Organized, directed, and coordinated medical treatment for over 1,200 walk-in outpatient visits per month in various departments: Occupational Health, Immunizations, Vaccinations, and the Laboratory
Monitored patient vital signs, obtain vital signs, assists healthcare provider with treatment and medical procedures, counsel patients regarding treatment plans, monitoring fluid intake and output, and perform first aid procedures
Assisted Medical Officer’s with administrative procedures, emergency treatment, equipment maintenance, infection control, laboratory tests procedures, material management, medication administration, patient assessment, and transportation
Provided leadership and training 12 sailors in daily clinical office duties to include monitor vital signs, charting, and order medical supplies for the clinic
Assisted more than 100 hospital corpsman officers in treatment of patient Created medical or dental records for at least 20,000 service men and women Administered subcutaneous and intradermal injections to at least 300 patients a
day Submitted medical and dental readiness reports on the base weekly Managed inventory and was responsible for a budget in excess $10,000
EDUCATION
Associate of Science Degree, San Diego Mesa College, San Diego CA – 2012Bachelor of Science, Biology, National University, San Diego CA – Expected Completion
Date 2017
CERTIFICATIONS
Field Medical Service Technician Course, US Navy – 2005 Dental Assistant Course, US Navy – 2004
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AWARDS
Navy Unit Commendation MedalNavy Good Conduct Medal (2)
National Defense MedalIraq Campaign Medal
TECHNICAL SKILLS
Software: Microsoft Office (2003, 2007, 2010), SharePointOperating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows
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