jane forward sociocultural competency...but entering conversation is difficult when… some...
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Sociocultural CompetencyFoundational Skill of Active ListeningMicroskills to signal turn-taking
Jane ForwardCommunications InstructorVancouver Community College
Jane Forward, April 2018
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Sociocultural Competency(in contrast to Sociocultural Competencies)
� Awareness of differences� Acceptance of differences� Ability to accommodate self to
differences (“wear the coat”)
� Requires ability to ‘perception check’� Requires confidence in oneself
Jane Forward, April 2018
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Discrete SCCs(in contrast to Sociocultural Competency)
These take confidence to use (need to wear ‘the coat’):
ØActive ListeningØClarifying informationØRequesting informationØReceiving feedbackØRefusing requests
Jane Forward, April 2018
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The foundational SCC:Responding with Active Listening
First: What is passive listening?
� Listener: nodding, eye contact, smilingat the Speaker.
Speaker: finishes with an expectantpause.
� Listener: “Okay, thanks.” Or a nod.Does not demonstrate comprehension.
Jane Forward, April 2018
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Active Listening:Encouragers
� ‘Encouragers’ (mm hmm, wow, I see, and also echoes) actively keep the speaker talking.
� Encouragers contain the listener’s emotion, most importantly interest.Important for rapport.
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Active Listening:Clarifiers
Pausing a conversation in order toinsert a concise paraphrase, empathy statement, or question.
� ….so.. you wanted him to do it.� ….so..you must have been worried.� … so..when was this?� … so..going back to what you were saying
about XY…+ paraphrase or Qu.
Jane Forward, April 2018
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Golden Gift received when you’ve paused to clarify
The speaker responds with:
Ømore information Øcorrection
Both of which are ‘gold’.
Image retrieved from: https://www.purdys.com/gold-coins-4.5-kg
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But entering conversation is difficult when…
Some listeners need more ‘processing time’, and/or they wait for a ‘pause’ that never comes: ØintrovertsØchildrenØelderlyØhard of hearingØoverwhelmed by new environmentØEnglish is not first language
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Jump in with Hand and “so….”
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Cues for entry; put out your hand and say ‘so…’
� Speaker glances away (even though still talking)
� Speaker uses ‘verbal punctuation’ (“and then”….)
� Speaker has just changed the topic
� Miracle of miracles…there’s a pause!
Hand and “so…” – useful Microskill
Jane Forward, April 2018
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Activity � Groups of 3� Each student has 3 listener ‘SO’ cards� Each student has 2 speaker response
cards ‘added more info’ ‘corrected’.
Topic for SpeakerSomething you are passionate about that
you can describe and give examples about.
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Activity continuesØSpeaker…speak at your natural pace for 4
minutes.
Ø2 Listeners…each need to ‘use up’ your listening cards.Don’t wait for a pause!
ØSpeaker: after responding to the Listener’s clarification or comment, show appropriate card…did you ‘add more info’ or ‘correct’.
Jane Forward, April 2018
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Activity end and debriefWhen each speaker finishes, one of the
listeners uses the Active Listening skill of concise summarizing.
Debrief: Discuss differences among the 3speakers of:
Ø pacing and pausingØ how easy or difficult did it feel to use ‘hand
and so’
Jane Forward, April 2018
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Can be used in any group activity to aid in participationas well as…
� Every week (?), each student approaches instructor to clarify something about class or assignment work.
� Once instructor has ‘got going’, student needs to ‘hand+so+paraphrase’ x 2, minimum; thank and summarize at end.
Jane Forward, April 2018
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Which one is responding with active listening?
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