january 2020 master plan csr - ifema · a. waste reduction and treatment reduce the generation of...

MASTER PLAN

CSR

J A N U A R Y 2 0 2 0

Qu a l i t y a n d C o r p o r a t e S o c i a l Re s p o n s i b i l i t y D e p a r tm e n t

INDEX

1. IFEMA CSR POLICY

2. SUSTAINABLE DEVELOPMENT GOALS (SDGs) AND LIST OF MAIN SDGsON WHICH IFEMA HAS AN IMPACT

3. MAIN SDGs. LINES OF ACTIONStructure:i. GENERAL LINES OF ACTION, DESCRIPTION AND MAIN SDGs ON WHICH IT HAS

AN IMPACTii. OBJECTIVE/ACTIVITYiii. KPIiv. UNIT RESPONSIBLE

4. OTHER SDGs. LINES OF ACTION

5. GOVERNANCE MODEL.

CSR POLICYIFEMA's COMMITMENT

To set an example and to promote commitment to the Sustainable Development Goals (SDGs)on which our activity has an impact.

In particular with regard to:

• Generating economic growth and quality employment.• As an engine of business tourism in the Community of Madrid and, by extension, in our

country, Ifema assumes responsibility for promoting sustainable tourism practices.• Creating new capabilities in our stakeholders: employees, companies, suppliers, visitors, etc.

around the concept of sustainability in its three areas, social, economic and environmental.• Creating sustainable infrastructure, reducing the environmental impact of our operations.• Supporting social commitment among our employees and channelling that of other

interested parties to the extent this can be embodied in relation to any of our events.• Transparency, ethical management and efficiency in a publicly owned institution.

SDGsSUSTAINABLE DEVELOPMENT GOALSOn 25 September 2015, world leaders at theUN adopted a set of 17 global goals toeradicate poverty, protect the planet andensure prosperity for all as part of a newsustainable development agenda.

Each goal has specific targets that must beachieved in the next 15 years to achieve asustainable world by 2030. To achieve thesegoals, everyone has to do their part:governments, civil society and, of course,companies.

In order to achieve sustainable development, it is essentialto harmonise three basic elements, namely economicgrowth, social inclusion and environmental protection.These elements are interrelated and are all essential for thewell-being of people and societies.

SDGsSUSTAINABLE DEVELOPMENT GOALS

SDGMAIN SDGs IFEMA IMPACTS

Goal 16: Promote fair, peaceful and inclusive societies

Goal 8: Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent workfor all.

Goal 17: Revitalise the Global Partnership for Sustainable Development

Goal 9: Build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation.

Goal 11: Make cities and human settlements inclusive, safe, resilient and sustainable

Goal 13: Take urgent measures to combat climate change and its effects

MAIN SDGsLines of Action

1. ETHICAL TRANSPARENCY IN MANAGEMENT

2. ECONOMIC GROWTH AND QUALITY EMPLOYMENT

3. SUSTAINABLE INFRASTRUCTURES

4. SUSTAINABLE EVENTS

5. SUSTAINABLE TOURISM

6. SOCIAL COMMITMENT BY IFEMA PERSONNEL

MAIN SDGs. Lines of Action:1. ETHICAL TRANSPARENCY IN MANAGEMENT

A. COMPLIANCE REGULATIONSDissemination of the regulations through the various internal channels making them available toemployees

Maintain Compliance regulations and guarantee they are accessible to all personnel and other interested parties.

OBJECTIVE/ACTIONS

Num. queries received on the ethical channelKPI

Compliance CommitteeUNIT RESPONSIBLE

SDG(s) on which it has an impact:

16. Peace, Justice and Strong Institutions

To be an ethical and transparent institution that promotes quality work standards

throughout its value chain.


B. TRANSPARENCY IN THE INFORMATION PROVIDED THROUGH THE TRANSPARENCY PORTAL

Maintain constantly updated and active information about IFEMA management personneland the institution's financial results

Maintain the transparency portal, updating the information that must be accurate.

OBJECTIVE/ACTIONS

Number of updates. Number of visits.

KPI

Communication and Marketing DepartmentUNIT RESPONSIBLE


C. TRANSPARENCY IN INFORMATION REGARDING CSR

Publicise IFEMA CSR activity, both internally and externally, with clear and quantified objectives

Posting the report on the website immediately upon publication. (YES/NO)

Posting the Plan on the website immediately upon publication (YES/NO)

KPI

Communication and Marketing Department Quality and CSR Department

UNIT RESPONSIBLE

Publication and dissemination (through website, etc.) of the Annual CSR Report

Publication of this CSR Master Plan

OBJECTIVE/ACTIONS


D. TRANSPARENCY IN CONTRACTING PROCESSES

Promote competition among companies by making sure they all have access to the same informationin the competitive bidding processes

Manage competitive bidding processes through the electronic platform.

OBJECTIVE/ACTIONS

Average number of competing companies per competitive bidding process.

Number of proceedings processed through the electronic platform relative to the total number of proceedings.

KPI

Purchasing DepartmentUNIT RESPONSIBLE

MAIN SDGs. Lines of Action:2. ECONOMIC GROWTH AND QUALITY EMPLOYMENT

A. QUALITY AND STABLE EMPLOYMENT

Promote the improvement of working conditions and communication with employees

Turnover rate. Ratio of temporary to fixed-term contracts. Increase the score on the "family-responsible company" audit

KPI

People, Quality and CSR DepartmentUNIT RESPONSIBLE


8. Decent Work and Economic Growth

To have committed employees acting as ambassadors for the IFEMA project. To boost

employment, entrepreneurship and innovation.

Increase the score on the "family-responsible company" audit Implement tool for improving communication with employees: employee channelOBJECTIVES/ACTIONS


B. DIVERSITY AND EQUALITY

Promote gender balance and non-discrimination in the workplace

Ensure compliance with the IFEMA Equality Plan.OBJECTIVE/ACTIONS

Percentages of men and women in the workforce Increase in female employment in managerial positions

KPI

People, Quality and CSR DepartmentUNIT RESPONSIBLE


C. SUPPORT FOR ENTREPRENEURSHIP

Promote the participation of start-ups as exhibitors in trade fairs with preferential conditions.

Carry out entrepreneurship actions in some of our fairs.OBJECTIVE/ACTIONS

Number of entrepreneurship actions implemented in own fairs.KPI

For the actions, Events Departments. For information tracking, Quality and CSR Department.UNIT RESPONSIBLE


D. SUPPORT FOR INNOVATION

Promote innovation, both institutional and at the trade fairs.

Number of innovation actions implemented in our fairs. Num. institutional innovation projects in development.KPI

For actions in trade fairs, Events Departments. For information tracking, Quality and CSR Department.UNIT RESPONSIBLE

Carry out innovation actions at some of our trade fairs. Implement new institutional innovation projects.OBJECTIVES/ACTIONS


E. PROMOTE QUALITY EMPLOYMENT IN THE VALUE CHAIN

Promote the incorporation of sustainability clauses in contracts and tenders.

Incorporate sustainability clauses in all tenders and/or contracts.OBJECTIVE/ACTIONS

Num. revisions of the content guide prepared by the Quality and CSR DepartmentKPI

Quality and CSR Department and Purchasing Department

UNIT RESPONSIBLE

MAIN SDGS. LINES OF ACTION:2. ECONOMIC GROWTH AND QUALITY EMPLOYMENT

F. PROMOTE LOCAL ECONOMIC DEVELOPMENT

Promote studies that measure the contribution of IFEMA's activity to the surrounding areas in theCommunity of Madrid and other established international destinations

Conduct a study on the impact of our activity on defined local environmentsOBJECTIVE/ACTIONS

Study conducted (YES / NO)KPI


MAIN SDGs. Lines of Action:3. SUSTAINABLE INFRASTRUCTURES

A. ENERGY EFFICIENCY OF FACILITIES

Promote the energy efficiency of our facilities.

Maintain ISO 14001 and 50001 standards. Expand the scope of ISO 50001. Maintain LED lighting in offices, stands and halls. Maintain the geothermal installation in offices. Sustainable certification of new facilities. Temperature control in halls and offices.

OBJECTIVES/ACTIONS

Num. ISO 14001 and 50001 non-conformities Num. facilities included in the extension of the scopeKPI

Technical Department and Quality and CSR DepartmentUNIT RESPONSIBLE

SDG(s) on which it has an impact: Promote the development of infrastructure by linking it to the environmental commitment and efficiency in the consumption of

natural resources.


B. EFFICIENCY IN WATER CONSUMPTION

Implementation of improvements as established in the IFEMA Sustainable Water Management Plan (e.g.: promote watering with regenerated water, reduction of grass surface area, etc.).

OBJECTIVE/ACTIONS

Water consumption (m3)KPI

Technical DepartmentUNIT RESPONSIBLE

Promote the reduction of water consumption in our facilities.


C. REDUCE THE IFEMA CARBON FOOTPRINT

• Maintain the origin of the energy from 100% renewable sources, with a guarantee of certified renewable origin.

• Measure the carbon footprint of IFEMA.• Implement the actions / objectives of points 3A and 3B in this CSR

Plan.• Implement the actions / objectives for sustainable events (point 4A

of this CSR Plan).

Contract with current marketer (YES/NO)KPI

Technical Department and Quality and CSRDepartment

UNIT RESPONSIBLE

OBJECTIVE/ACTIONS

Measure the total greenhouse gas emissions emitted by IFEMA (in TCO2) and commit to itsreduction.

MAIN SDGs. Lines of Action:4. SUSTAINABLE EVENTS


9. Industry, Innovation and Infrastructure

11. Sustainable Cities and Communities

8. Decent Work and Economic Development

Promote the definition of a sustainable event as one that

establishes and develops policies aimed at implementing actions that

influence the culture of sustainability, as well as acting on aspects directly

related to the holding of the event, such as waste treatment.

17. Revitalise the global partnership forsustainable development


A. WASTE REDUCTION AND TREATMENT

Reduce the generation of non-hazardous waste produced by the assemblers/exhibitors during theassembly and disassembly of the events and increase the segregation of waste when theassemblers delegate responsibility for waste management to IFEMA.

Maintain ISO 14001 standard implemented. Raising assemblers' awareness and implementation of

the waste charge. New service implementation.

OBJECTIVES/ACTIONS

Tonnes of non-hazardous waste managed by IFEMA.KPI

Trade Fair Services and Quality and CSR DepartmentsUNIT RESPONSIBLE


B. SAFETY DURING FAIRS AND EVENTS

Ensure the safety of people who work or visit our facilities both during the time our fairs/eventsare being held and during assembly and disassembly.

Increase the number of people who monitor safety conditions.

Maintain ISO 22320 standard implemented, emergency management.

OBJECTIVES/ACTIONS

Number of security staff. Num. of non-conformities detected in the ISO 22320

certification audit.

KPI

Trade Fair Services Department: security staff supervision. Safety and Self-Protection Department: ISO 22320

maintenance.

UNIT RESPONSIBLE


C. PROMOTE SUSTAINABILITY AT IFEMA EVENTSPromote the sustainability of our trade fairs by supporting concrete actions that link to sectors orcompanies in each event.

Carry out specific CSR actions at one of our fairs directly or collaborating on proposals from exhibitors and other interested parties to promote their effectiveness.

Implement and certify ISO 20121 at IFEMA for all its events.

OBJECTIVE/ACTIONS

Number of CSR initiatives at our fairs. Number of non-conformities in the ISO 20121 audit. Average sustainability rating for our fairs.

KPI

For the actions, Events Departments. For monitoring information on CSR actions, Quality and CSR Department. For maintaining the ISO 20121 standard, Quality and CSR Department.

UNIT RESPONSIBLE

MAIN SDGs. Lines of Action:5. SUSTAINABLE TOURISM


8. Decent Work and Economic Development

17. Partnerships for the goals.

Promote tourism through IFEMA activities as a way of contributing to

the economic development of the Madrid Region. Convey appropriate

policies to raise awareness of the need for tourism that respects the

natural and the socio-economic environment.


A. STUDY AND TRENDS

Be a reference for generating analysis and recommendations with the objectives defined as sustainabletourism.

Implement the FITURNEXT Sustainable Tourism Observatory.OBJECTIVE/ACTIONS

Number of communication impacts.KPI



B. PROMOTION OF TOURISM IN THE MADRID REGIONContribute to the economic development of the Region by linking attendance at IFEMA events with tourism.

Include tourist information on website pages and in trade fair presentation brochures.

Promote international buyer programmes.

OBJECTIVE/ACTIONS

Tourist influx data for Madrid. Num. visitors from outside the Community of Madrid. Num. international buyers included in the guest programmes.KPI

Num. visitors from outside C. Madrid: Management Control Department

Num. international buyers invited: Institutional and International Relations Department

UNIT RESPONSIBLE

MAIN SDGs. Lines of Action:6. SOCIAL COMMITMENT BY IFEMA PERSONNEL


16. Peace, Justice and Strong Institutions

17. Partnerships for the goals.

Contribute to the cultural change in the company by promoting corporate

volunteering as a charitable act by workers towards society.

MAIN SDGs. Lines of Action:6. SOCIAL COMMITMENT BY IFEMA PERSONNEL

A. VOLUNTEER AND CSR ACTIONS BY IFEMA PERSONNEL

Contribute to the cultural change in the company by promoting corporate volunteering as a charitable actby workers towards society and promoting sustainability as an IFEMA value.

Strengthen and channel the social commitment of employees through CSR and volunteer actions.

Promote and channel CSR proposals made by employees.

OBJECTIVE/ACTIONS

Number of volunteer projects in which IFEMA is collaborating. Number of employees volunteering. Hours of volunteer work. Number of sustainability initiatives from employees.

KPI

Quality and CSR DepartmentUNIT RESPONSIBLE

OTHER SDG ACTION LINES

IFEMA promotes awareness talks for IFEMA staff with NGOs that fightagainst world hunger.

IFEMA undertakes volunteer projects and campaigns, collaborating in thesorting, distribution and donation of food, clothing and toys to the mostdisadvantaged.

IFEMA directly and indirectly generates wealth and employment with afundamental impact on the Community of Madrid.

Several campaigns are carried out to promote workers' health: vaccination, specific preventivehealth campaigns and for people belonging to risk groups.

It has a permanent Medical Service in the facilities.

Agreements with Universities, training centres for the disabled and vocational training centres togive students work experience with IFEMA.

It promotes, through Education Week, knowledge of the various opportunities for study, both atuniversity and professional training level.

OTHER SDG Lines of Action

Collection and donation of food surpluses from IFEMA's own fairs belonging to theagri-food sector to different NGOs for their use.

More than 50% of the IFEMA staff are women. 50% of IFEMA management positions are women. Perform actions that promote inclusion, based on familiarity with

diversity, with projects such as Fitur LGTBI. Actions are taken to improve the accessibility of our fairs and our

communication channels.

The electricity supplied to IFEMA is from 100% renewable sources, with aguarantee of certified renewable origin.

Use of geothermal energy for the climate control of the office building. Electric vans for maintenance personnel.

GOVERNANCE MODEL APPLICATION AND INVOLVEMENT IN THE CSR PLAN

Management Committee:• Approves CSR Plan.• Analyses the monitoring of the CSR

Plan.• Approves the monitoring reports of the

CSR Plan.

People, Quality and CSR Department:• Proposes the CSR Plan.• Generates and coordinates the CSR information repository.• Tracks the CSR Plan.• Coordinates the collection of information and reports from the various departments.• Promotes the actions in the different areas.• Establishes global alliances.• Produces monitoring reports for the CSR Plan.

GOVERNANCE MODEL APPLICATION AND INVOLVEMENT IN THE CSR PLAN

Compliance Committee:• Establishes the actions and objectives to

be carried out.• Executes the corresponding programmes

and measures the impact (KPIs).• Generation of agreements with partners.• Reporting information to the CSR

Department.• Collaboration on the general thrust of the

company's CSR policy.

Departments responsible by objective/action:• Events.• Purchasing.• Trade Fair Services.• Security and Self-Protection• Technical• Institutional and international relations• Communication and Marketing• Management control• People, Quality and CSR

Notes:• All the information reporting formats will be standardised.• Reports will be submitted every six months.• Given the importance of communication, a close relationship will be formed

between Quality and CSR and the Communication and Marketing Departments.

MASTER PLAN

CSR

Quality and Corporate Social Responsibility Department

JANUARY 2020Revision 02

january 2020 master plan csr - ifema · a. waste reduction and treatment reduce the generation of...

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