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Jason Scott Dorsey

15715 hwy 49 S. Foley, AL 36535Home (251) 279-8324Alt. (251) 424-5872Email:[email protected]

EMPLOYMENT HISTORY

Convergence/ UnisysTitle: TechnicianLocation: Mobile, AL

Voice: (703)-584-3700

Duration: 06/01/09currentJob duties:

Consumer Customer facing in home service on desktop, laptop and printers

I have been working with Windows 95/98, Windows 2000/XP, Vista, Windows 7,

Outlook 2007, and Outlook 2010, OS X 10, and Linux. Break/ fix on Dell laptop and desktop pcs

Troubleshooting issues from network connectivity to hdd and OS issues.

Managing time, expenses, and work orders thru ticketing system.

As well as Tier 1 support- AD- Exchange server 2003 and 2010

remote and phone support, using Mikogo and Bomgar.

Responded to Consumer Vizio and Polaroid LCD and Plasma tv repairs in homeCustomer facing.

Pomeroy IT SolutionsTitle: Break Fix/ on call TechLocation: Hebron, KYVoice: (859)-586-3701Duration: 12/2006-06/2008Job Duties:

Responding to dispatch calls for desktop, laptop, and printers for

primarily residential customers face to face in home service. Taking calls from dispatch through website and email work orders

completing them within 24 hrs sometimes within 4 to 5 hrs. for variousbusiness and Government including but not limited to, SS administration,Air force, Army, Hospitals, Schools, State Gov, Fed Gov, Manufacturingfacilities, Industrial and commercial environments, Traveled 100% up to528 miles in 1 day for service call mileage paid by company

Break/fix for HP and kiosk for Cingular, setup new pc for insurancecompanies.
mailto:[email protected]:[email protected]:[email protected]

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Employer: Entercomp ConsultingTitle: Consultant/ Network EngineerLocation: 913 Rucker Blvd Suite 38Enterprise, AL 36330Contact: Madeira ChangVoice (334) 393-2667Duration: 08/2004 - 11/2006Job Duties:

Technical support via phone for our residential ISP customers dial-up,DSL, and Wireless subscribers, responded to technical problems and usedlog me in pro, VNC , and Gotomypc for remote support, played the role oftech support, customer service, and retention.

Worked with numerous software applications> Windows XP, Windows 2000Windows 98, Windows 95, Windows 2000 Server, Windows 2003 Server, ActiveDirectory, VERITAS, Symantec Corporate, AVG, Avast, Spybot, Adaware,Computer Associates, Childplus, Cougar Mountain, Acronis True Image,Surgemail, Mereck mail server, MS Outlook, FTP server, InternetInformation Server, The Dude network monitoring, Winbox router, Watchgaurdfirebox diagnostics, Sonicwall viewpoint, Eurosoft pc diagnostic software,

IPcheck server monitor, data migration, etc.... I use new programs on adaily basis.

Worked with numerous hardware devices> Watchgaurd firebox and soho, Sonicwall, several wireless and non wireless linksys routers, d-link routers,switches, patch panels, rack mount , mounting cabinets, KVM switches, tapedrives, ip cameras, laser printers, servers, desktops, laptops, dvd-rw,jump drives, dvr/pvr, Uninterruptible Power Supply etc... I use differenttypes of hardware every month.

I was entercomps cabling guy> I ran cat5e, pinned straight through andcrossover cables. I also used testing equipment to certify the cables.

I also have some experience with fiber optics I have pinned and ranoutdoor and indoor fiber. I have also used fiber testers to check fiberconnectivity.

I was responsible for numerous support contracts> @ hospitals,municipalities, schools, Law offices, Community support facilities,Libraries, Police Departments, Fire Departments, and constructioncontractors.

I was also responsible for our Internet services> Wireless city networkusing WISP routers, Yagi, sectional, and flat panel antennas, YDI, andSenao CB3 radios. I was also responsible for DSL setup andtroubleshooting, and we had dial up service.

I was also responsible for looking up what parts we needed and forwardingthat information to Office manager and tracking and delivering parts usingUPS and FedEx, delivering and setting up pcs, and printers.

Employer: The Computer GuyTitle: OwnerLocation: 329 county roads 436Elba, AL 36323Contact: Jason DorseyVoice (334)-239-2236Duration: 01/2001 - 08/2004Job Duties:

On call pc repair, small business and home networking.

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Responding to request from Residential consumer customers for hardware andsoftware support and customer service driven sales.

Maintaining personal computers and software for customers

Troubleshooting, repairing, and replacing PCs, printers and otherequipment.

Contacting vendors for hardware and software support, and warranty repairsor replacements.

Performing Adware/spyware removal, maintaining virus protection and firewallprotection.

Maintaining and repairing wireless network connectivity.

Providing phone, e-mail, and on-site technical support for customers.

Had to track all ups and FedEx shipments and send old parts back.

Employer: Ascend Computing and solutionsTitle: ContractorLocation: 511 Drury laneSlidell, LA 70460

Contact: Lisa DorseyVoice (504) 258-4397Duration: 02/2001 - 08/2004Job Duties:

Warranty (Field Technician) Dell Portables & Desktops IBM Desktops.

Accept calls from major pc and laptop vendors for service contracts.

Troubleshoot and replaced components found to be defective on desktops,Laptops, and workstations for residential in home face to face service.

Warranty and service contract work for business, government, andresidential locations.

Had to track all DHL, UPS and FedEx shipments and send old parts back.

Employer: PEQ Consulting

Title: ContractorLocation: P.O. Box 935Troy, Ohio 45373Contact: Christine BeasleyVoice (937) 427-4279Duration: 12/2003 - 08/2004

Job Duties:

Consumer face to face Contract-setup take down and troubleshoot pc's ifneeded.

Upgrade projects and installation projects and customer service.

Had to track all UPS and FedEx shipments and send old parts back.

Course of study: PC repairSchool: Comp TiaLocation: FLCertification: A+Completion Date: 04/2003

Course of study: Computer RepairSchool: Thompson Education Direct

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Location: PACertification: PC RepairCompletion Date: 01/2004

Course of study: PC repair Win 98/95School: Brain benchLocation: On lineCertification: PC SpecialistCompletion Date: 05/2003

Course of study: IT industry KnowledgeSchool: Brain benchLocation: On lineCertification: IT industry KnowledgeCompletion Date: 02/2004

Course of study: High School DiplomaSchool: Florida Department of EducationLocation: FlDiploma: High School Diploma

Completion Date: 12/1995CERTIFICATES AND LICENSESA+ 2003 ObjectivesHP APS Desktops and LaptopsHP APS Laser PrintersDell Certified Systems ExpertAll Alienware certifications current through 8/04/2010All Dell Portable and Desktop Certifications through 8/04/2010

995 Portables Studio 1450 Acknowledgement 8/19/2009

994 Portables Inspiron 1110 Acknowledgement 8/19/2009

991 Desktops Vostro 320 Acknowledgement 8/19/2009

993 Desktops Inspiron One 19 Acknowledgement 8/19/2009

992 Desktops Dimension 2010 Acknowledgement 8/19/2009

577 Basic Wireless Technology - Certification 7/29/2009

984 Storage PowerVault NX3000 Acknowledgement 7/29/2009

950 Storage PowerVault 114X Acknowledgement 7/29/2009

947 Servers PowerEdge M710 Acknowledgement 7/29/2009

946 Servers PowerEdge M610 Acknowledgement 7/29/2009

982 Servers - PowerEdge T710 - Acknowledgement 7/29/2009



943 Servers - PowerEdge R710 - Acknowledgement 7/29/2009

944 Servers - PowerEdge R610 - Acknowledgement 7/29/2009

966 Servers - PowerEdge R410 - Acknowledgment 7/29/2009

956 Portables Vostro 1720 Acknowledgement 7/29/2009






https://dcse.dell.com/member/certificate.asp?CRT_ID=988https://dcse.dell.com/member/certificate.asp?CRT_ID=990https://dcse.dell.com/member/certificate.asp?CRT_ID=989https://dcse.dell.com/member/certificate.asp?CRT_ID=983https://dcse.dell.com/member/certificate.asp?CRT_ID=954https://dcse.dell.com/member/certificate.asp?CRT_ID=955https://dcse.dell.com/member/certificate.asp?CRT_ID=956https://dcse.dell.com/member/certificate.asp?CRT_ID=966https://dcse.dell.com/member/certificate.asp?CRT_ID=944https://dcse.dell.com/member/certificate.asp?CRT_ID=943https://dcse.dell.com/member/certificate.asp?CRT_ID=967https://dcse.dell.com/member/certificate.asp?CRT_ID=945https://dcse.dell.com/member/certificate.asp?CRT_ID=982https://dcse.dell.com/member/certificate.asp?CRT_ID=946https://dcse.dell.com/member/certificate.asp?CRT_ID=947https://dcse.dell.com/member/certificate.asp?CRT_ID=950https://dcse.dell.com/member/certificate.asp?CRT_ID=984https://dcse.dell.com/member/certificate.asp?CRT_ID=577https://dcse.dell.com/member/certificate.asp?CRT_ID=992https://dcse.dell.com/member/certificate.asp?CRT_ID=993https://dcse.dell.com/member/certificate.asp?CRT_ID=991https://dcse.dell.com/member/certificate.asp?CRT_ID=994https://dcse.dell.com/member/certificate.asp?CRT_ID=995

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987 Portables Inspiron 1750 Acknowledgement 7/29/2009

963 Portables - Latitude 2100 - Acknowledgement 7/29/2009

981 Portables - Inspiron 1440 - Acknowledgement 7/29/2009



961 Desktops Inspiron 537/537S Acknowledgement 7/29/2009

980 Total Solutions Training - Acknowlegement 7/29/2009

915 Foundation 2009 Diagnostics - Certification 5/21/2009

914 Foundation 2009 Portables - Certification 5/21/2009

913 Foundation 2009 Desktops - Certification 5/21/2009

923 Portables - Studio XPS 1640/1340 - Certification 5/20/2009

948 Portables - Adamo 13 - Certification 5/20/2009

940 Portables - Latitude E6400 XFR - Acknowledgement 5/20/2009

926 Portables - Latitude XT2 - Acknowledgement 5/20/2009

930 Portables - Studio 1555 - Acknowledgement 5/20/2009

939 Workstation - Precision T3500 - Acknowledgement 5/20/2009





933 Desktops Studio XPS 435T - Acknowledgment 5/20/2009

953 Desktops Inspiron 546/546s Acknowledgement 5/20/2009

952 Desktops Inspiron 545/545s - Acknowledgement 5/20/2009

951 Desktops Inspiron 535/535s Acknowledgement 5/20/2009

787 Desktops - ATX V.1 Certification 5/20/2009

941 Desktop - Studio One 1909 - Certification 5/20/2009

802 Customer Handling Skills Certification 5/20/2009

546 Portables - Latitude X1 Product Certification 5/23/2005

544 Portables - Latitude D810 / Precision M70 Product Certification 5/23/2005

545 Portables - Latitude D410 Product Certification 5/23/2005

564 DSP Portables - Inspiron 1200 / Inspiron 2200 / Latitude 110L Product Certification 5/23/2005

513 DSP - Ultra Small Form Factor V. 2 Chassis Certification 5/23/2005

548 Foundation 2005 Inspiron 3/8/2005

533 Portables - Inspiron 9200 - Product Certification 11/12/2004

522 Portables - Inspiron 6000 - Product Certification 11/12/2004

523 Dell ESD - Certification 8/15/2004

497 Portables - Inspiron 700m Product Certification 8/15/2004

482 Portables - Inspiron 9100 / XPS Certification 3/28/2004

372 Foundation 2003 Latitude 2/21/2004

479 Portables - Latitude 505 Product Certification 2/20/2004

371 Foundation 2003 Inspiron 2/20/2004

457 Portables - Latitude X300 / Inspiron 300m Product Certification 2/14/2004

449 Portables - Latitude D400 - Product Certification 2/14/2004

426 Portables - Inspiron 4200 / Latitude D600 Product Certification 2/14/2004

429 Portables - Latitude D800 / Inspiron 8500 Product Certification 2/8/2004

416 Portables - Inspiron 1100 / 5100 Product Certification 2/7/2004

399 Desktops - Optiplex SX 260 Product Certification - Add on 2/7/2004
https://dcse.dell.com/member/certificate.asp?CRT_ID=399https://dcse.dell.com/member/certificate.asp?CRT_ID=416https://dcse.dell.com/member/certificate.asp?CRT_ID=429https://dcse.dell.com/member/certificate.asp?CRT_ID=426https://dcse.dell.com/member/certificate.asp?CRT_ID=449https://dcse.dell.com/member/certificate.asp?CRT_ID=457https://dcse.dell.com/member/certificate.asp?CRT_ID=371https://dcse.dell.com/member/certificate.asp?CRT_ID=479https://dcse.dell.com/member/certificate.asp?CRT_ID=372https://dcse.dell.com/member/certificate.asp?CRT_ID=482https://dcse.dell.com/member/certificate.asp?CRT_ID=497https://dcse.dell.com/member/certificate.asp?CRT_ID=523https://dcse.dell.com/member/certificate.asp?CRT_ID=522https://dcse.dell.com/member/certificate.asp?CRT_ID=533https://dcse.dell.com/member/certificate.asp?CRT_ID=548https://dcse.dell.com/member/certificate.asp?CRT_ID=513https://dcse.dell.com/member/certificate.asp?CRT_ID=564https://dcse.dell.com/member/certificate.asp?CRT_ID=545https://dcse.dell.com/member/certificate.asp?CRT_ID=544https://dcse.dell.com/member/certificate.asp?CRT_ID=546https://dcse.dell.com/member/certificate.asp?CRT_ID=802https://dcse.dell.com/member/certificate.asp?CRT_ID=941https://dcse.dell.com/member/certificate.asp?CRT_ID=787https://dcse.dell.com/member/certificate.asp?CRT_ID=951https://dcse.dell.com/member/certificate.asp?CRT_ID=952https://dcse.dell.com/member/certificate.asp?CRT_ID=953https://dcse.dell.com/member/certificate.asp?CRT_ID=933https://dcse.dell.com/member/certificate.asp?CRT_ID=934https://dcse.dell.com/member/certificate.asp?CRT_ID=937https://dcse.dell.com/member/certificate.asp?CRT_ID=935https://dcse.dell.com/member/certificate.asp?CRT_ID=932https://dcse.dell.com/member/certificate.asp?CRT_ID=939https://dcse.dell.com/member/certificate.asp?CRT_ID=930https://dcse.dell.com/member/certificate.asp?CRT_ID=926https://dcse.dell.com/member/certificate.asp?CRT_ID=940https://dcse.dell.com/member/certificate.asp?CRT_ID=948https://dcse.dell.com/member/certificate.asp?CRT_ID=923https://dcse.dell.com/member/certificate.asp?CRT_ID=913https://dcse.dell.com/member/certificate.asp?CRT_ID=914https://dcse.dell.com/member/certificate.asp?CRT_ID=915https://dcse.dell.com/member/certificate.asp?CRT_ID=980https://dcse.dell.com/member/certificate.asp?CRT_ID=961https://dcse.dell.com/member/certificate.asp?CRT_ID=962https://dcse.dell.com/member/certificate.asp?CRT_ID=985https://dcse.dell.com/member/certificate.asp?CRT_ID=981https://dcse.dell.com/member/certificate.asp?CRT_ID=963https://dcse.dell.com/member/certificate.asp?CRT_ID=987

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392 Foundation 2003 Precision 2/6/2004

390 Foundation 2003 Dimension 2/6/2004

391 Foundation 2003 Optiplex 2/6/2004

IBM=Service Excellence 2004IBM Customer Satisfaction and Business Conduct

IBM Logistics ProcessIBM Product Technical TrainingIBM Service Delivery OverviewSKILLS AND ABILITIESCourse: FOR Vital Network services. Including T mobile hotspots, Wayport Inc,For wireless audits and Dsl installs from Dmarc, an Cell base stations.Course: For Verizon Premium Technical support Helpdesk using remote and phonesupport.I have successfully repaired many Vizio Plasma and LCD TVs.I can support, maintain, troubleshoot, and repairDesktops, portables, laptops, operating systems, networks, viruses, spyware, andfirewalls. I can also do body work and moderate mechanicing . I just rebuilt themotor in my own truck. I have a lot of shipping experience from working withDell warranty. I am an all around handy man around my home. Can do some wooworking and epoxy.

Professional References

Name: Jacqui LandryRelationship: Former client

Phone number: (334)806-1593

Email: [email protected]

Name: Peter RianazaniRelationship: Former coworker

Phone number: (334)347-2550Email: [email protected]

Name: Allen TaylorRelationship: Former coworkerPhone number: (334)596-4581Email: [email protected]

Name: Ricky NicholsonRelationship: Former boss

Phone number: (334) 684-5690Email: [email protected]

Name: Madeira ChangRelationship: Former Office managerPhone number: (334)393-2667Email: [email protected]

Name: Lisa DorseyRelationship: Former managerPhone number: (504) 258-4296Email: [email protected]
mailto:[email protected]:[email protected]://dcse.dell.com/member/certificate.asp?CRT_ID=391https://dcse.dell.com/member/certificate.asp?CRT_ID=390https://dcse.dell.com/member/certificate.asp?CRT_ID=392mailto:[email protected]:[email protected]

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Interests and HobbiesI do a lot of historical research and attempt to education and spread history toevery one I can and the importance of preservation. I travel often to see andlearn about different historical locations. I have traveled all over I mainly.Ilive history everyday there is not a day that goes by that I do not teach, tellor learn about something in history.Cub Scouts> Assistant Den Leader, American Legion, and of course computers,electronics, Wood working /Carpentry, automotive, mechanic, racing, motorcycles,modding computers and automobiles.

jason resume 8-03-10

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