bondlivingorganic@gmail.com 262 365 7349 (call or text)www.linkedin.com/in/jenniferleighbond

Jennifer Bond

OBJECTIVE

To function in a customer service or sales role in the Greater Tampa / St. Petersburg, Florida area. Open to long-term contract opportunities but prefer direct hire roles. Available immediately.

SUMMARY

5+ years of excellence in the biomedical, sales, finance, customer service and ophthalmology industries. Articulate, detail-oriented and able to communicate ideas that influence others well. Committed to providing positive and professional service at all times.

EXPERIENCE

For Eyes – Greater Tampa / St. Petersburg, FL March 2016 – PresentA low-cost and affordable eye-care business that delivers a variety of specialized products and services.

Led patients through the optical exam and eye product selection process. Handled billing, and managed inventory stock as needed. Interviewed optical candidates to determine needs / wants. Screened healthcare / optical candidates in or out of doctor requirements. Personalized eyewear fit, repaired glasses as needed. Verified all medical documentation in the appropriate internal systems. Up-sold eye products and services including: Tom Ford, Armani, Prada, Burberry, Michael Kors,

Ralph Lauren, Coach, Vogue and more. Networked with all patients and developed long-term connections. Traveled to a new location as a ‘float’ in the Tampa and St. Petersburg region. Overall similar duties in this role compared to previous optical employment as listed below.

Leave of absence due to environmental contamination sickness; now fully recovered – October 2015 – February 2016

Riverview Eye Care – Gibsonton, FL March 2015 – September 2015A cutting-edge healthcare company with a focus on eye care and family-oriented customer experience.

Optician

Checked-in patients and guided them through the administrative process. Verified patient information in the database and problem-solved client issues. Managed email communications. Screened and interviewed patients to determine best course of treatment and action plan. Set up and scheduled appointments and coordinated examinations. Answered complex insurance eligibility questions. Sold eyewear / bifocals / contact lenses. Acted as an unlicensed optician. Repaired glasses as needed. Adjust, personalize and customize frame fit for customers. Educated customers on glasses selection, material choices and more.

bondlivingorganic@gmail.com 262 365 7349 (call or text)www.linkedin.com/in/jenniferleighbond

Sold Ray-Bans, Dolce & Gabbana, Costa, Oakley and Tiffany & Co. brand eye-wear while always up-selling.

Closed sales deals and invoiced insurance companies for services and equipment.

Newsom Eye Institute – Carrollwood, FL August 2014 – March 2015A premier provider of advanced glaucoma and cataract bladeless eye surgery.

Payments and Finance Specialist

Explained insurance coverage processes, patient payment options and long-term financial plans. Collected due balances. Managed patients through the examination and fitting process. Scheduled surgeries and coordinated examinations. Knowledgeable of laser surgery / LASIK and cataract, or post operation and medication instructions. Explain medical tools using the strongest customer service possible.

Leave of absence due to an ill family member – April 2015 – July 2015

Advent Financial, Temple Terrace, FL – December 2013- April 2014A tax refund settlement and disbursement organization for independent tax preparers.

Customer Service Specialist / Tech Support

Handled in-bound and out-bound calls from Tax Preparers, Service Bureaus, Software Partners and Tax Payers.

Offered and facilitate financial plans specifically to low and moderate income consumers. Communicated a detailed understanding of all products services. Tech support representative to clients (remote / virtual). Provided generalized support to sales teams, enrollment experts, operations management and more. Functioned in a client-facing position and offered training as appropriate.

Visionary Eye Care, Lutz, FL – September 2013 – December 2013An up-scale vision boutique offering surgical procedures, products and services.

Office Coordinator

Greeted clients with outstanding customer service and led the appointment process. Update medical records using appropriate office management software. Schedule appointments and verify insurance coverage as necessary. Help customer inquiries via telephone, email and web registration. Contact and verify all upcoming appointments. Assist Opticians in patient care as necessary.

The Health Services Unit – Detention Facilities of Milwaukee, WI December 2012 –May 2013 A healthcare center in a medium security correctional institution.

Field Optometric Assistant (contract)

Traveled to a new location near daily in a 5 city territory. Operated with a body guard at all times and followed meticulous security procedures. Prepared patient exams and evaluated medical case history. Evaluated and screened in areas including color-deviancy, depth perception, and administered

opthomalic dilation drops. Operated machines such as the auto refractor and ocular tonometer.

bondlivingorganic@gmail.com 262 365 7349 (call or text)www.linkedin.com/in/jenniferleighbond

Ordered corrective medical lenses, frames and dispense according to federal prison guidelines and regulations.

Adjusted frames for inmates as needed.

Shopko Eye Center Grafton, WI April 2011 – May 2013A lifestyle focused vision care clinic.

Optician

Tested and evaluated patient candidacy for various services and products. Utilized customer relationship management and inventory tracking software daily. Counseled and up-sold products based on customer needs and preferences while always providing

positive and professional customer service. Sold Nike, Harley-Davidson, Banana Republic, Kenneth Cole, and Guess brands among others. Identify patients’ concerns and counsel them on product and service options. Screen and evaluate patients. Educate patient on prescription and spectacle material options and perform pre-screenings. Verify insurance benefits, schedule appointments, prepare patient files for next day of business. Responsible for balancing and accounting of store monies. Restocked contacts lenses when necessary. Quality checked contact lens and frames. Instruct contact lens “how-to” classes including insert, remove and cleaning etc. Adjusted patients’ glasses, and trouble-shot progressive lens adjustments. Worked on salary plus commission based on selling products.

COMMUNITY INVOLVEMENT

American Red Cross –Acted as a donor recruiter to raise funds from individuals and businesses – FloridaCamp Horizon – Youth Bible camp – Florida The Palms Nursing Home – Offered companionship and social activities to the elderly – FloridaThe United Methodist Church of Sebring – A non-profit religious group – FloridaHabitat for Humanity – Helped build houses for the less fortunate – FloridaActress / Performer – Engaged the audience in a post-apocalyptic military-style simulation game – Florida Model – Freelance model and promotor – Florida