Continued

Jennifer Klein

713-854-1527 2226 Eaglerock Dr.

jenniferannklein98@gmail.com Houston, TX 77080

Summary

Accomplished program manager with proficiency in communications, project management, instructional design,

technical writing, and web design and development

Professional Experience

Hewlett Packard Enterprise, Houston, TX

Program Manager, Cyber Security Communications (Nov 2015–present)

Manage cyber security projects, programs, and communications to increase employee awareness and

compliance

Direct the annual cyber security awareness campaign; create webpages and marketing communications

Develop communication plans, templates, and content for internal cyber security initiatives

Manage and maintain an executive website, team SharePoint sites, and an online news repository

Manage, write, and publish the Security Digest monthly newsletter

Coach team members on business communications and instructional design

Hewlett-Packard Company (HP), Houston, TX

Program Manager, Cyber Security Communications (Feb 2012–Nov 2015)

Led the acquisition and deployment of a web-based training suite (15 modules) in multiple languages for

cyber security awareness, achieving a 17% successful completion rate versus the industry average of ~6%

Negotiated the approval and directed the deployment of the Phish Guru tool to assess the phishing threat

level within HP

Developed 15+ communications for the Chief Information Security Officer

Wrote or edited 40+ communications for team members

Developed the communications strategy for a variety of cyber security programs

Created and managed the Security Digest monthly newsletter

Redesigned and managed the Cyber Security website, streamlining content and reducing webpages by 50%

Created and managed an executive website, team SharePoint sites, and our online news repository

Supported the annual cyber security awareness campaign; created webpages and marketing

communications

Set up, marketed, and monitored the first internal social media group for cyber security; grew membership to

16,000, making it one of the top 5 groups

Project Manager / Communications Specialist, IT (Jun 2009–Feb 2012)

Managed high-profile communication projects for internal IT

Wrote and designed ~100 all-employee communications

Provided communications review and consultation for team members

Wrote IT articles for a company-wide newsletter

Created 20+ surveys using Validar ModernMind and SharePoint; trained team members on both tools

Designed and built IT intranet pages and audited service pages

Jennifer Klein | Page 2

Project and Program Manager / Special Projects Lead (Nov 2007–Jun 2009)

Managed projects and tool deployments for a geographically dispersed support organization

Directed asset teams in their deployment of the Business Availability Center (BAC); became the BAC expert

consultant

Led a team that defined best practices for incident management, problem management, business

communication and metrics, and knowledge management

Managed the deployment of 20+ assets to data center consolidation sites

Mentored a team to define the process for transitioning tickets between two different systems

Change Manager / Support Strategist (Jun 2002–Nov 2007)

Led process and tool deployments to large, geographically separated teams

Developed and managed support plans and strategies, requirements, and tools for services and applications

integrating into the corporate intranet

Managed support for the employee intranet experience

Compaq Computer Corporation, Houston, TX

Business Systems Analyst / Program Manager (Dec 2000–Jun 2002)

Managed web-based business application programs for the corporate intranet

Program and Project Manager / Training Specialist (Dec 1996–Dec 2000)

Supervised teams developing web-based and instructor-led sales and technical training

Designed and developed sales and technical server training

Technical Writer (Jul 1995–Dec 1996)

Designed and developed the Compaq Insight Manager user guide and installation poster, both of which won

an award from the Society for Technical Communications

Education

Certification, Project +, CompTia, 2013

Foundation Certificate, IT Service Management, Loyalist College, 2004

Master of Science, Occupational Technology / Training and Development, University of Houston, 1992

Graduate Certificate, Biomedical Communications / Instructional Systems Development, University of Texas,

1991

Bachelor of Science, Communications / Media Production, Florida State University, 1989