jim whalen of boston properties on enterprise mobility
DESCRIPTION
Jim Whalen, CIO of Boston Properties, discusses his company's enterprise mobility strategyTRANSCRIPT
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Premier Properties. Core Markets. Experienced Leadership.
Enterprise Mobility
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Boston Properties• REIT = Real Estate Investment Trust (NYSE:BXP)*
• 175 Properties• 61.5 Million Square Feet In-Service• $30.4 USD Billion Total Combined Market Cap
• Four Regions/Markets• Boston• New York• Washington DC• San Francisco
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Enterprise Journey
2005BlackBerrys
2011iPhones then
DROIDs
Navigating:Technology
Devices & OSsPricing Plans
SupportUsage Patterns
Now:700 ‘Corporate’
+ 150 BYOD Devices
2014+Business Apps
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Enterprise Journey
Productivity
Risk
Work/Life
Cost700 ‘Corporate’
+ 150 BYOD Devices
Productivity
Cost
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• Corporate Offices- Opt Out Program: Approved List of Devices- Hybrid Approach: Complete Device Liability and
Limited Support but Company Usage Plan - BYOD Allowed: Exempt Employees
- Very Successful
• Property/Engineering Staff- Opt Out Program Available- 85%+ Complete Corporate Liable Device-Plan- DROIDS with AirWatch MDM & Angus App
- Productivity – Cost - Support
Aligning Your DemographicsProductivity
Risk
Work/Life
Cost
Productivi
ty
Risk
Work/Life
Cost
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The Plan
Corporate Liability Personal Liability
HybridReimbursement/
Monthly AllowanceCompany
Administered/Supported
Company...· determines device standards.· pays all usage & device costs.· supports devices and replacements.
Employee...· receives monthly allowance and/or device credit.· selects device based on connectivity standards.· manages liability for lost or damaged devices.· receives minimal support.
Company...· determines list of preapproved devices.· pays all usage costs.· provides reduced device support.· May provide a company contribution toward device
purchase.
Employee…· selects device from a preapproved list.· may pay cost difference above a company contribution.· may assume liability for lost or damaged devices.· may assumes responsibility for most support.
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Mobilization: Building Operations
94% 50%+
1.5 Million Annual Transactions- 190k Tenant Requests + 115k Preventive Maintenance Work Orders
Tenant/Customer App – Fall 2014
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Mobilization: Leasing & Construction
ContentManagement/Staging
on S: Drive
Content /Media
“Air Traffic Controller”(aka Leasing Coordinator)
box Sync Servicewww.box.com
All Devices Kept Current with Same Marketing Content
Annual Box Subscription = $300/device
Initial Device = $700-800/devicewith AppleCare & Accessories
1 GB Data Plan = $360/device
Elevated Interactions
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Mobilization: Active ‘In-Building’ Program
• Distributed Antenna System (DAS)• 30 Million Square Feet• Verizon Wireless & AT&T Partnerships
• Leasing & Customer Retention• Competitive Advantage
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Challenges/Initiatives
Now:700 ‘Corporate’
+ 150 BYOD Devices
2014+Business Apps
DROID Device Transitions- Elevated Support
MDM- Administration, Management & Security- Application Deployment/Version Management
Security- Trusted Device Authentication- Enhanced Device Level Defenses- Containerizing Corporate Data [future]
Adoption