jira 6 - service rocket & london aug
DESCRIPTION
Intro to Jira 6TRANSCRIPT
ServiceRocket Background
• Founded in 2001 in Sydney• Now have additional offices in Silicon Valley, Kuala Lumpur and
Santiago• I’m based near London and we have about 120 employees and
growing
ServiceRocket Background
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PTY LTD 20122
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• We have trained over 20,000 students on best-practice use of Atlassian products.
• Our team of trainers and consultants work closely with the Zendesk product team to create Zendesk training materials.
Training
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• We have a 24x7 customer support system, backed by real people offering competitive SLAs and domain knowledge for customers' systems.
• We maintain the largest independent FAQ and Wiki on Atlassian products and we're proud that
Support
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• ServiceRocket is proud to be the first and largest partner of Atlassian since 2003, having delivered over 500 projects to customers rolling out the Atlassian product suite.
• We have implemented Atlassian solutions for many world leading organizations, including: – Adobe, BNP Paribas, Fuji Xerox, Johnson & Johnson, Cisco,
Macquarie Bank, News Corporation, PepsiCo, Polycom and the Walt Disney Company.
• Over 50 case studies have been documented on our website at: www.servicerocket.com/company/customers
Implementation
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Zendesk
• Founded in 2007, Zendesk is the leading provider of proven, cloud-based help desk software.
• More than 15,000 Zendesk customers, including Adobe, Sony, OpenTable and Groupon, trust Zendesk with their most valuable assets: their customers, partners, and employees.
• ServiceRocket are the first full-service and global consulting partner of Zendesk. We provide a range of services including training, implementation, best practice workshops, security audits, widget development, migrations and launch support.
Implementation
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• Over 10,000 customers have downloaded our plug-ins over 200,000 times– Scaffolding & Reporting, Composition, Connector for Google Drive,
Security and Encryption Plugin, Linking & Visibility plugins– SalesForce JIRA connector, MDSF plugin, JIRA Utilities & Create-and-
Link plugins
• TrainingRocket– OnDemand Learning Platform– Helps Companies to manage their instructor-led, on-premise,
virtual and on-demand training courses– Full e-Commerce capabilities
Tools
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Modern• Focus on beautiful, intuitive, efficient• Common header across all products, common iconography• More customizable, based on team activity, agile info
JIRA 6 is Modern
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Fast• Optimized so you can do more in less time• Choose the views that fit your work style• Faster to create, edit issues and work with lists• Improved .dot dialog box (.Summary to edit)• Issue Navigator “Detail View”. Allows in-line editing. Helpful for
sprint-planning
JIRA 6 is Fast
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Mobile• Critical info and the most important activities; anytime/anywhere• Right in mobile browser on any device; it is now optimized. Not an
App• Shown just the most critical when you are on the go. • Optimized for mobile device viewing and working. • Can get back to regular desktop view.
JIRA 6
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Mobile
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Simple• Get your team off and running fast• Create any project in a few clicks (gives you project templates to
choose from: project mgmt., software dev, bug tracking, agile-scrum, agile-kanban, sample)
• Pick your favorite flavor of Agile• Choose a workflow from Marketplace – choose from marketplace
workflows uploaded from Atlassian and other companies
JIRA 6 is Simple
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Share Workflows
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Enterprise Enhancements• Global workflow schemes — Now you can edit an activeworkflow
scheme on a project: a draft is created, and the migration is handled through the normal migration process.
• Translate custom fields — Customers whose users operate in different languages can now translate the names and descriptions of custom fields.
• JIRA to JIRA issue copy (Marketplace Plugin) — For customers with more than one JIRA server, you can copy an issue from one project to another, even if the projects aren't on the same JIRA instance.
• Editable usernames — The second most requested feature, as determined by customer votes, is here! JIRA Administrators can now edit any username in the JIRA Internal Directory.
JIRA 6
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Editable Usernames
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OTHER FEATURES
• Stable search — Now, when you search, your search results remain constant until you choose to refresh them. This provides you with a stable set of search results that you can work from when triaging issues.
• Docking and undocking the filter panel — You can now hide the filter panel to gain more screen real estate. Simply click Undock at the top right of the panel.
• Bulk watch/unwatch feature — You can now start or stop watching multiple issues using the watch / stop watching bulk operation. Learn more...
• Browse Project Summary — Starting a new project? You'll be greeted by a more informative screen when you next browse your empty project's summary.
• New plugin points for the User Profile page — For the ecosystem developers, we have implemented new plugin points for the web panels in the User Profile page. Learn more...
• Reports have moved — We have moved reports from the dropdown menu on the Browse Project > Summary tab to a panel on the same tab, making them more accessible .
• Global autowatch configuration — We've implemented a new JIRA option that allows administrators to disable the autowatch feature (introduced in JIRA 5.0.3) for all users. To configure autowatch for all users, navigate to Administration > User Preferences (in Users section) > Default autowatch.
• Maximum project name size and maximum project key size configuration — JIRA administrators will be able to set the maximum size for both the project name and project key in this release. Navigate to Administration > System > General Configuration and update Maximum project name size or Maximum project key size as desired.
• Application Navigator with configurable links — JIRA administrators can now configure links that appear in a handy dropdown menu in the JIRA header.
JIRA 6
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JIRA 6
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JIRA 6