SERVICE

PORTFOLIO

2016 - 2017

JKnotch Business Solutions LLP

www.jknotch.com

JKnotchBusiness Solutions LLP

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About Us 1

Our portfolio has been created to satisfy the needs of

each sector in the economy, integrating services with

a great level of innovation and scalability.

Industry recognition, our ability to adapt, seamless

transition with operational control, and deployment of

disciplined methodologies ensure we build long-

lasting, beneficial relationships with our clients. We

are unique in our ability to offer true end-to- end

business-cycle solutions with world class customer

management and back office support. This

combination of services powered by our best team of

experts who are trained with advancing technology

and advanced analytics, consistently deliver

measurable results directly impacting our client’s

business performance.

Our strength is in supporting products and services

that have a technology component. We can be

involved in various stages – in pre-sales, post-sales,

signups, demonstrations and training, technical

support, and customer support. We can provide

support through phone, email, or chat, or

combinations of these interfaces. As we operate

through a 24/7 center, we can support customers from

diverse time zones. Some companies use us for

business hours support and others for just after-hours

and weekend support.

At JKnotch, we believe in understanding our

customers & their unique needs, further providing

them with expert solutions and exceeding

expectations. It has been our endeavor to keep our

commitments & achieving excellence in customer

satisfaction.

Our portfolio has been created to satisfy the needs of

each sector in the economy, integrating services with

a great level of innovation and scalability.

Our Vision

To establish ourselves as a globally admirable

corporation providing excellent solutions & services

provider, for the businesses empowered by

technology and expert team.

Our Mission

To invent, integrate & accelerate the use of

technology for business processes by creating

environment of integrity & respect towards clients,

vendors & society at large.

Our Values

We have always been a value driven organization and

these values continue to direct our growth and

businesses.

The core values followed by JKNOTCH Team are:-

Integrity - We deliver what we promise.

Excellence - Delivering nothing excellence.

Responsibility - Client satisfaction is our top-

most priority.

Teamwork - Our skilled and experienced team is

our core strength.

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Why JKnotch? 1

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We know the needs of each sector of the

economy, so we’ve designed differentiated added

value services for each of them. Integrating this

with the management of social networks, which

allows us to offer a comprehensive solution for both

improving your business processes and for

maintaining existing customers.

We are experts in providing IT Consultancy services,

Contact Center and Business Process Outsourcing

(BPO) with combined experience of national and

international companies from different sectors of the

economy such as Tele-Communications, Banking,

and Healthcare, Consumer Goods, Industrial and

others.

Our Location 11

We are in Millennium Business Park, one of the most

important Business / Technology Park in Navi

Mumbai.

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Our Services11

IT Consultancy & Professional Services

At JKnotch we provide IT Consultancy and

Professional services which add value to your

business by providing Strategy, Architecture,

Implementation and Integration services on the basis

of the needs of the organization. Our IT Services goes

beyond traditional 24/7 monitoring to proactive

problem identification and resolution. Optimize your

critical IT investments by taking advantage of our

services and reduce your operating expenses,

Organizations need new ways to reduce costs and

work more efficiently. It helps resolve problems

quickly, increases productivity and lowers the cost of

computing.

Our scope of IT Services includes:

Zimbra Email Hosting Services.

Server Management Services.

Network Management Services.

Security Management Services.

Storage Administration and Management Services.

Backup Management Services.

Website Designing Services.

Managed / Remote Infrastructure Services

At JKnotch remote infrastructure management

solution goes beyond 24x7 monitoring to include

proactive problem identification and suggest solution.

To execute project and help you achieve your

business objective. In today's world where technology

has become far more dynamic and keeping pace with

it is not an easy task for many organizations, it is

better to leave it to the experts. We serve

organizations with Facility Maintenance Services;

with our team of highly qualified engineers both

Residential On-site and Remote Residency we

guarantee best services!

Our IT Infrastructure Services include:

Freelancing for Server Support.

Server Maintenance.

Desktop Support.

Implementation of Network Devices (Cisco and

Juniper).

Microsoft SharePoint Services (Administrator /

Development).

Microsoft Exchange Services with Migration and

Data Backup.

Microsoft O365 Sales & Services.

Sales for Servers, Network Devices and Computer

Accessories.

AMC.

Hardware and Software Procurement.

Complete Office Setup.

FMS - Facility Management Services.

Our Agents are well trained to manage desktops on

various platforms such as Windows 10, Windows 8 /

8.1, Windows 7, Windows Vista, Windows XP, and

Linux. We have the ability to remote control customer

desktops to fix problems. Our 24/7 Help Desk call

center agents are always present to provide with first-

tier questions for your company. Urgent technical

glitches are easily solved at the first contact itself.

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24 X 7 Customer Support Services.

Our expert team is available round-the-clock to

support your business. You cannot afford to live by

the fact that customers will have questions or issues

only during your business hours. This is where our

24/7 Support Services will assist you.

Our team of professionals are rigorously trained to

provide excellent quality assistance and can answer

your top Frequently Asked Questions (FAQs) or with

access to appropriate customers information. Our

support functionally covers Phone Support, Online

Chat and E-mail in a secure real-time environment.

Back Office Service

Our back office services help reduce costs and

increase operational efficiencies. They draw

substantially on our deep industry-based knowledge

and support the entire life-cycle of our client’s

customers. This service is operational support to

customer Service.

Keyboarding Digitization

Scanning

HTML Tagging

Setting and recording information

Follow-up cases

Email Management

Document Collection

Marketing and Customer Service

Outsourcing

Market Research / Qualitative Research

Market Surveys

Mystery Shopper: Discrete incognito observations

for measuring customer service levels.

Events Registration: We provide events

registration through our service executives with

specialized software and barcode control.

Customer Service Executives: For personalized

service bars, we provide executives with the skills

required by your organization.

Visiting Business Executives: For collection or

delivery of specialized documents or the closing of

sales.

Social Contact Outsourcing

Monitoring Corporate Communication Management

Services with integration of social networks. Open

and extend the communication channels with internet

users using reliable, prompt and professional service

protocols. This interaction can generate online sales

leads. From the network interaction, statistics are

generated (Facebook and Twitter).Creation of social

media channels (Facebook, Twitter, and LinkedIn).

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Mobile Application

We offer mobile application development for sales

force management, establishing meeting agendas,

requests and portfolio management.

Solutions by Sectors

We know the needs of each sector of the economy for

which we have designed specialized solutions, thus

optimizing these activities. These services are easily

integrated with social networks. Which also includes:

Enterprise Solutions.

Web Solutions.

Physical Security, CCTV Installation and

Solutions.

Virtual Assistance.

Reach Us

Contact Us

JKnotch Business Solutions LLP

Unit # 301, Millennium Business Park,

Building # 4, Sector # 3,

TTC, MIDC, Mahape,

Navi Mumbai – 400710.

Maharashtra, India.

Phone: India: +91 22 62217051

USA: +1-813-330-2077