Job Description

Job Description

Job Title

Fire and Emergency Support Service (FESS) Coordinator

Job Band

EP2

Department

Community Services

Division

South Region

Reporting To

Service Manager Emergency Planning & Response

Location

Wiltshire, Avon, Gloucestershire

Duration

Permanent

Last updated

December 2013

Context

The British Red Cross helps people in crisis, whoever and wherever they are. We are part of a global voluntary network, responding to conflicts, natural disasters and individual emergencies.

We enable vulnerable people in the UK and abroad to prepare for and withstand emergencies in their own communities. And when the crisis is over, we help them to recover and move on with their lives.

Within the UK, the British Red Cross operates through 33,000 volunteers and 2800 staff.

Overall purpose of the post

The British Red Cross Fire and Emergency Support Service is an exciting, rapid response service that enables our volunteers and staff to work with statutory responders to help to meet the needs of individuals affected by domestic fires and a range of other incidents, by providing practical and emotional support. It allows us to demonstrate daily, that our personnel are available to provide humanitarian assistance to vulnerable individuals. The service is delivered by volunteers who are highly trained and skilled.

The post holder will co-ordinate and develop the Fire & Emergency Support Services for our Wiltshire and Avon service.

Main Duties and Responsibilities

On a day-to-day basis, co-ordinate the Fire & Emergency Support Service (FESS). This will include (but is not limited to):

Ensuring that the service is always beneficiary focused

Recruiting, training and motivating all volunteers

Ensuring that there are enough volunteers to maintain an effective service

Creating and maintaining volunteer duty rotas

Inputting into quarterly reporting requirements

Monitor the evaluation of service quality including user feedback

To recruit and line manage sufficient numbers of volunteers to maintain a 24 hour level of cover

To deliver presentations and training to volunteers and staff

To ensure that policies concerning volunteer recruitment and retention are fully implemented

To ensure all administration records are managed and maintained effectively

To undertake and set up volunteer recruitment awareness events across the area for the service

To implement and evaluate BRC policies concerning FESS competencies, training and service delivery

To ensure that the service complies with Health and Safety requirements

To engage with external agencies to promote and develop the service

To provide reports on activity and finance as requested and to use statistical information to help develop the service

To be actively part of the BRC emergency response function

To be committed to the Fundamental principles and Equal Opportunities policies of the BRC

To undertake any other duties as requested by senior managers

Person Specification

JOB TITLE: Service Coordinator FESS

Band:

EP2

education & Training

5 GCSEs C or above (inch Maths & English) or equivalent

Experience

Experience of delivering high quality services to the public **

Experience of leading and motivating volunteers **

Experience of maintaining effective working relationships**

Experience of working in the voluntary sector

Experience of creating and monitoring budgets

Experience of delivering presentations to a wide range of individuals**

Knowledge / Technical skills

Knowledge of the service to be coordinated or willingness to undertake training**

IT literate. Experience of using email, word processing and spread sheet packages.

Ability to contribute to the development of operating plans.

Health & Safety practice

Understanding of how to improve service quality for the benefit of users.

Ability to collate and interpret a range of management information including statistical information and user feedback.

Personal Skills

Excellent communication skills**

Ability to work as part of a team**

Organisational skills

Ability to deliver presentations**

Ability to manage own time and workload, and respond to and prioritise a range of competing demands.

special circumstances

Able to work unsociable hours**

Able to respond to emergency situations, with 24 hour on call duties as required**

Able to work and travel as appropriate to the needs of the job, and more widely in the Area/ territory as required.

**Minimum short-listing criteria. N.B. All disabled candidates who meet these criteria must be short-listed for interview in line with our commitment under the two-tick symbol scheme.

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