job satisfaction in mc donald's

Statistic ProjectSemester-2

19/3/2011MHRD DepartmentVeer Narmad South Gujarat University

NAME: Dhruti Patel

Roll No.: 80

Sem- 2 Div-B

Submitted To: Neha

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“Project Report on Job Satisfaction in

Mc Donald’s”A project report submitted for the subject of

Applied Statistics

Masters Of Human Resource Development

[M.H.R.D-semester-2]

Submitted By:

Patel Dhruti

Roll No.

{80}

Supervision Faculty:

Mrs. Neha Sheth

Submitted To:

DEPARTMENT OF RESEARCH METHODOLOGY & INTERDISCIPLINARY STUDIES IN SOCIAL SCIENCES

VEER NARMAD SOUTH GUJARAT UNIVERSITY

SURAT-395007

Veer Narmad South Gujarat University

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ACKNOWLEDGEMENT

I am hearty thankful to all employees and employers I visited for giving me support in the completion of this project.

I would like to express my sincere thanks to, Mrs. Neha Sheth who gave me an opportunity to do this project.

Last but not least, I would like to thank all those who have helped me directly or indirectly during the course of this project.

DHRUTI V.PATEL

{80}


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DECLARATION

I declare the project entitled “Study on Job satisfaction in MC DONALD’S” submitted for the subject of Applied Statistics,

[M.H.R.D.-Semester 2] is my original work and carried out at Department of Research Methodology and Interdisciplinary Studies in Social Science,

Veer Narmad South Gujarat University-Surat.

This project or any part of it has not been previously submitted for any degree.

Signature of Student

Date:


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Place: MHRD, VNSGU, SURAT


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CERTIFICATE

This is to certify that the project “Study on Job satisfaction in MC DONALD’S” submitted for the subject of Applied Statistics [M.H.R.D. - Semester 2] is my original work and I carried out at

DEPARTMENT OF RESEARCH METHODOLOGY & INTERDISCIPLINARY STUDIES IN SOCIAL SCIENCES, VEER NARMAD SOUTH GUJARAT UNIVERSITY-SURAT.

This project or any part of it has not been previously submitted for any degree.

[Name & Designation of Supervising Faculty]


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Date:

Place: MHRD, VNSGU, SURAT

Series No. Topic

Page No.

1 Introduction 8

2 Executive Summary 9

3 Objective 11

4 Scope Of Study 13

5 Limitations 14

6 Important 15

7 Company Profile 16

8 History 17

9 Vision & Mission 23

10 Research Methodology 24

11 Area Of Research 29

12 Data Analysis & Interpretation 31

13 Findings 56


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14 Conclusion 59

15 Bibliography 62

16 Appendix 63


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Job satisfaction describes how content an individual is with his or her job. It is a relatively recent term since in previous centuries the jobs available to a particular person were often predetermined by the occupation of that person’s parent. There are a variety of factors that can influence a person’s level of job satisfaction. Some of these factors include the level of pay and benefits, the perceived fairness o the promotion system within a company, the quality of the working conditions, leadership and social relationships, the job itself (the variety of tasks involved, the interest and challenge the job generates, and the clarity of the job description/requirements). The happier people are within their job, the more satisfied they are said to be. Job satisfaction is not the same as motivation, although it is clearly linked. Job design aims to enhance job satisfaction and performance methods include job rotation, job enlargement and job enrichment. Other influences on satisfaction include the management style and culture, employee involvement, empowerment and autonomous workgroups. Job satisfaction is a very important attribute which is frequently measured by organizations. The most common way of measurement is the use of rating scales where employees report their reactions to their jobs.


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Questions relate to relate of pay, work responsibilities, variety of tasks, promotional opportunities the work itself and co-workers. Some questioners ask yes or no questions while others ask to rate satisfaction on 1 – 5 scale 9where 1 represents “not all satisfied” and 5 represents “extremely satisfied”).

Job satisfaction in regards to one’s feeling or state of mind regarding nature of their work. Job can be influenced by variety of factors like quality of one’s relationship with their supervisor, quality of physical environment in which they work, degree of fulfillment in their work, etc

Positive attitude towards job are equivalent to job satisfaction where as negative attitude towards job has been defined variously from time to time. In short job satisfaction is a person’s attitude towards job. Job satisfaction is an attitude which results from balancing & summation of many specific likes and dislikes experienced in connection with the job- their evaluation may rest largely upon one’s success or failure in the achievement of personal objective and upon perceived combination of the job and combination towards these ends.


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According to pestonejee, Job satisfaction can be taken as a summation of employee’s feelings in four important areas. These are:

1. Job-nature of work (dull, dangerous, interesting), hours of work, fellow workers, opportunities on the job for promotion and advancement (prospects), overtime regulations, interest in work, physical environment, and machines and tools.

2. Management- supervisory treatment, participation, rewards and punishments, praises and blames, leaves policy and favoritism.

3. Social relations- friends and associates, neighbors, attitudes towards people in community, participation in social activity scalability and caste barrier.


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4. Personal adjustment-health and emotionality. Job satisfaction is an important indicator of how employees feel about their job and a predictor of work behavior such as organizational citizenship, Absenteeism, Turnover. Job satisfaction benefits the organization includes reduction in complaints and grievances, absenteeism, turnover, and termination; as well as improved punctuality and worker morale. Job satisfaction is also linked with a healthier work force and has been found to be a good indicator of longevity

Job satisfaction is not synonyms with organizational morale, which the possessions of feeling have being accepted by and belonging to a group of employees through adherence to common goals and confidence in desirability of these goals. Morale is the by-product of the group, while job satisfaction is more an individual state of mind.


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Objectives

To determine the level of satisfaction of the respondents regarding their job.

To study and understand the job satisfaction among the employees of MC Donald’s.

To study the various factors which influencing job satisfaction.

To study the relationship between the personal factors of the employee (Income, Designation, Educational qualification, Gender, etc.,)

To offer valuable suggestions to improve the satisfaction level of employees.


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SCOPE OF THE STUDY

To identify the employees level of satisfaction upon that job.

This study is helpful to that organization for conducting further research.

This study is helpful to that organization for conducting further research.

It is helpful to identify the employer’s level of satisfaction towards welfare measure.

This study is helpful to the organization for identifying the area of dissatisfaction of job of the employees.


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This study helps to make a managerial decision to the company.

LIMITATIONS OF THE STUDY

Data collected is based on questionnaire.

The research exercise was conducted within a limited duration.So a detailed study could not be made.

The number of employees in State Bank of India is more, so sample size is limited by 100.

The information collected by the observation method is very limited.


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The result would be varying according to the individuals as well as time.

Some respondents hesitated to give the actual situation; they feared that management would take any action against them.

The findings and conclusions are based on knowledge and experience of the respondents sometime may subject to bias.

Job satisfaction can partially mediate the relationship of personality variables and deviant work behavior.

Common research finding is that job satisfaction is correlated with lifestyle. This correlation is reciprocal meaning the people who are satisfied with the life tends to be satisfied with their jobs and


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the people who are satisfied their jobs tends to satisfied with their life.

Th i s i s v i ta l p iece o f in fo rmat ion that i s job sa t i s fac t ion and job performance is directly related to one another. Thus it can be said that, “A happy worker is a productive worker.”

It gives clear evidence that dissatisfied employees skip work more often and more like to resign and satisfied worker l ikely to work longer with the organization.


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COMPANY PROFILE

McDonald's Corporation is the world's largest chain of hamburger fast food restaurants, serving more than 58 million customers daily. In addition to its signature restaurant chain, McDonald’s Corporation held a minority interest in Pret A Manger until 2008, was a major investor in the Chipotle Mexican Grill until 2006, and owned the restaurant chain Boston Market until 2007.

A McDonald's restaurant is operated by a franchisee, an affiliate, or the corporation itself. The corporation's revenues come from the rent, royalties and fees paid by the franchisees, as well as sales in company-operated restaurants. McDonald's revenues grew 27% over the three years ending in 2007 to $22.8 billion, and 9% growth in operating income to $3.9 billion.

McDonald's primarily sells hamburgers, cheeseburgers, chicken products, french fries, breakfast items, soft drinks, shakes, and desserts. In response to obesity trends in Western nations and in the face of criticism over the healthiness of its products, the company has modified its menu to include alternatives considered healthier such as salads, wraps and fruit


http://en.wikipedia.org/wiki/Wrap_(food)

http://en.wikipedia.org/wiki/Salad

http://en.wikipedia.org/wiki/Dessert

http://en.wikipedia.org/wiki/Milkshake

http://en.wikipedia.org/wiki/Soft_drink

http://en.wikipedia.org/wiki/Soft_drink

http://en.wikipedia.org/wiki/Breakfast

http://en.wikipedia.org/wiki/French_fries

http://en.wikipedia.org/wiki/Chicken_(food)

http://en.wikipedia.org/wiki/Cheeseburger

http://en.wikipedia.org/wiki/Hamburger

http://en.wikipedia.org/wiki/Affiliate_(commerce)

http://en.wikipedia.org/wiki/Franchisee

http://en.wikipedia.org/wiki/Boston_Market

http://en.wikipedia.org/wiki/Chipotle_Mexican_Grill

http://en.wikipedia.org/wiki/Pret_A_Manger

http://en.wikipedia.org/wiki/Fast_food_restaurant

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The business began in 1940, with a restaurant opened by brothers Richard and Maurice McDonald in San Bernardino, California. Their introduction of the "Speeded Service System" in 1948 established the principles of the modern fast-food restaurant. The original mascot of McDonald's was a man with a chef's hat on top of a hamburger shaped head whose name was "Speeded." Speeded was eventually replaced with Ronald McDonald by 1967 when the company first filed a U.S. trademark on a clown shaped man having puffed out costume legs.


http://en.wikipedia.org/wiki/Ronald_McDonald

http://en.wikipedia.org/wiki/Fast_food#Overview

http://en.wikipedia.org/wiki/San_Bernardino,_California

http://en.wikipedia.org/wiki/San_Bernardino,_California

http://en.wikipedia.org/wiki/Richard_and_Maurice_McDonald

http://en.wikipedia.org/wiki/Restaurant

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McDonald's first filed for a U.S. trademark on the name McDonald's on May 4, 1961, with the description "Drive-In Restaurant Services," which continues to be renewed through the end of December 2009. In the same year, on September 13, 1961, the company filed a logo trademark on an overlapping, double arched "M" symbol. The overlapping double arched "M" symbol logo was temporarily disfavored by September 6, 1962, when a trademark was filed for a single arch, shaped over many of the early McDonald's restaurants in the early years. The famous double arched "M" symbol in use today did not appear until November 18, 1968, when the company filed a U.S. trademark.

The first McDonald's restaurants opened in the United States, Canada, Costa Rica, Panama, Japan, the Netherlands, Germany, Australia, France, El Salvador and Sweden, in order of openings.

The present corporation dates its founding to the opening of a franchised restaurant by Ray Kroc, in Des Plaines, Illinois, on April 15, 1955, the ninth McDonald's restaurant overall. Kroc later purchased the McDonald brothers' equity in the company and led its worldwide expansion,


http://en.wikipedia.org/wiki/Des_Plaines,_Illinois

http://en.wikipedia.org/wiki/Des_Plaines,_Illinois

http://en.wikipedia.org/wiki/Ray_Kroc

http://en.wikipedia.org/wiki/Franchising

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and the company became listed on the public stock markets in 1965. Kroc was also noted for aggressive business practices, compelling the McDonald brothers to leave the fast food industry. The McDonald brothers and Kroc feuded over control of the business, as documented in both Kroc's autobiography and in the McDonald brothers' autobiography. The site of the McDonald brothers' original restaurant is now a monument.

With the expansion of McDonald's into many international markets, the company has become a symbol of globalization and the spread of the American way of life. Its prominence has also made it a frequent topic of public debates about obesity, corporate ethics and consumer responsibility.

Facts and figures

McDonald's restaurants are found in 119 countries and territories around the world and serve 58 million


http://en.wikipedia.org/wiki/Moral_responsibility

http://en.wikipedia.org/wiki/Consumer

http://en.wikipedia.org/wiki/Business_ethics

http://en.wikipedia.org/wiki/Obesity

http://en.wikipedia.org/wiki/American_way

http://en.wikipedia.org/wiki/Globalization

http://en.wikipedia.org/wiki/Dick_and_Mac_McDonald#Franchising

http://en.wikipedia.org/wiki/Dick_and_Mac_McDonald#Franchising

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customers each day. McDonald's operates over 31,000 restaurants worldwide, employing more than 1.5 million people. The company also operates other restaurant brands, such as Piles Café.

Focusing on its core brand, McDonald's began divesting itself of other chains it had acquired during the 1990s. The company owned a majority stake in Chipotle Mexican Grill until October 2006, when McDonald's fully divested from Chipotle through a stock exchange. Until December 2003, it also owned Donatos Pizza. On August 27, 2007, McDonald's sold Boston Market to Sun Capital Partners.

Types of Restaurants

Most standalone McDonald's restaurants offer both counter service and drive-through service, with indoor and sometimes outdoor seating. Drive-Thru, Auto-Mac, Pay and Drive, or "McDrive" as it is known in many countries, often has separate stations for placing, paying for, and picking up orders, though the latter two steps are frequently combined; it was first introduced in Arizona in 1975, following the lead of other fast-food chains. The first such restaurant in Britain opened at the Merry Hill Shopping Centre in the West Midlands in November 1986.

In some countries, "Mc Drive" locations near highways offer no counter service or seating. In contrast, locations in high-density city neighborhoods often omit drive-through service. There are also a few locations, located mostly in downtown districts that offer Walk-Thru service in place of Drive-Thru.


http://en.wikipedia.org/wiki/Drive-through


http://en.wikipedia.org/wiki/Highway

http://en.wikipedia.org/wiki/West_Midlands_(county)

http://en.wikipedia.org/wiki/Merry_Hill_Shopping_Centre

http://en.wikipedia.org/wiki/Merry_Hill_Shopping_Centre


http://en.wikipedia.org/wiki/Counter_service

http://en.wikipedia.org/wiki/Sun_Capital_Partners

http://en.wikipedia.org/wiki/Boston_Market

http://en.wikipedia.org/wiki/Donatos_Pizza



http://en.wikipedia.org/wiki/Divestment

http://en.wikipedia.org/w/index.php?title=Piles_Caf%C3%A9&action=edit&redlink=1

http://en.wikipedia.org/wiki/Brand

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Specially themed restaurants also exist, such as the "Solid Gold McDonald's," a 1950s rock-and-roll–themed restaurant. In Victoria, British Columbia, there is also a McDonald's with a 24-carat (100%) gold chandelier and similar light fixtures.

To accommodate the current trend for high quality coffee and the popularity of coffee shops in general, McDonald's introduced McCafe, a café-style accompaniment to McDonald's restaurants in the style of Starbucks. McCafé is a concept created by McDonald's Australia, starting with Melbourne in 1993. Today, most McDonald's in Australia have McCafés located within the existing McDonald's restaurant. In Tasmania, there are McCafés in every store, with the rest of the states quickly following suit. After upgrading to the new McCafé look and feel, some Australian stores have noticed up to a 60% increase in sales. As of the end of 2003 there were over 600 McCafés worldwide.

Some locations are connected to gas stations/convenience stores, while others called McExpress have limited seating and/or menu or may be located in a shopping mall. Other McDonald's are located in Wal-Mart stores. McStop is a location targeted at truckers and travelers which may have services found at truck stops.


http://en.wikipedia.org/wiki/Truck_stop

http://en.wikipedia.org/wiki/Truck_stop

http://en.wikipedia.org/wiki/Wal-Mart

http://en.wikipedia.org/wiki/Shopping_mall

http://en.wikipedia.org/wiki/Convenience_store

http://en.wikipedia.org/wiki/Gas_station

http://en.wikipedia.org/wiki/Tasmania

http://en.wikipedia.org/wiki/Starbucks

http://en.wikipedia.org/wiki/Caf%C3%A9

http://en.wikipedia.org/wiki/McCaf%C3%A9

http://en.wikipedia.org/wiki/Chandelier

http://en.wikipedia.org/wiki/British_Columbia

http://en.wikipedia.org/wiki/Victoria,_British_Columbia

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Playgrounds

Some McDonald's in suburban areas and certain cities feature large indoor or outdoor playgrounds. The first Play Place with the familiar crawl-tube design with ball pits and slides was introduced in 1987 in the USA, with many more being constructed soon after. Some Play Place playgrounds have been renovated into "R Gym" areas.

Redesign

In 2006, McDonald's introduced its "Forever Young" brand by redesigning all of their restaurants, the first major redesign since the 1970s.

The Mc Donald's restaurant in Banbury's Bridge Street in 2010. It is still in white paint outside and blue/grey/brown inside as it was since 2002.

The design includes the traditional McDonald's yellow and red colors, but the red is muted to terra cotta, the yellow


http://en.wikipedia.org/wiki/Playground

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was turned golden for a more "sunny" look, and olive and sage green were also added. To warm up their look, the restaurants have less plastic and more brick and wood, with modern hanging lights to produce a softer glow. Contemporary art or framed photographs hang on the walls.

Ronald McDonald is a clown character used as the primary mascot of the McDonald's fast-food restaurant chain. In television commercials, the clown inhabits a fantasy world called McDonald land, and has adventures with his friends Mayor McCheese, the Hamburglar, Grimace, Birdie the Early Bird, and The Fry Kids. In recent years, McDonald land has been largely phased out, and Ronald is instead shown interacting with normal kids in their everyday lives.

Many people work full-time making appearances in the Ronald McDonald costume, visiting children in hospitals. There are also Ronald McDonald Houses, where parents can stay overnight when visiting sick children in nearby chronic care facilities. Since August 2003, McDonald has


http://en.wikipedia.org/wiki/Chronic_care

http://en.wikipedia.org/wiki/Ronald_McDonald_House

http://en.wikipedia.org/wiki/McDonaldland

http://en.wikipedia.org/wiki/McDonaldland

http://en.wikipedia.org/wiki/Television_commercial

http://en.wikipedia.org/wiki/Fast-food_restaurant

http://en.wikipedia.org/wiki/McDonald's

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been officially styled as the "Chief Happiness Officer" of the McDonald's Corporation.


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"McDonald's vision is to be the world's best quick service restaurant experience. Being the best means providing outstanding quality, service, cleanliness,


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and value, so that we make every customer in every restaurant smile."


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RESEARCH METHODOLOGY

Objective

Formulation of a research topic is a primary aspect

of any research project. It gives the idea to the reader

regarding the topic as well as the factor around which the

entire topic will revolve around. In my research project

the topic is market survey study of need of job

satisfaction. This topic conveys that the survey is on that

what necessity of MC DONALD’S.

Research Design

A research design specifies the methods and

procedure for conducting a survey. Here is the different

type of research methods are discussed.


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Exploratory Design

Descriptive study is undertaken when the

researcher wants to know the characteristics of certain

group such as age, sex, educational level, income,

occupation, etc. Descriptive study could be taken up

when researcher is interested in knowing the proportion

of people in a given population who have behave in a

particular manner, making projection of certain things or

determine the relationship between two or more

variables. The objective of descriptive study is to answer

how, what, when, where, and how of the subject under

investigation.

Casual Designs

It is concerned with cause and effect

relationship between two or more than two variables. It is

based on reasoning along well tested lines.

From above all research design I have selected

EXPLORATORY RESEARCH design in my project work. This

is because I need to collect new and fresh data and that


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also can be easily amended and for that this design is the

best suitable providing flexibility and easiness.


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SAMPLE DESIGN:

Basically there are two type of sampling methods can

be used for sample selection that is:-

Probability Sampling: This method will in advance

state the probability that my given unit will be included in

the sample.

Non-probability Sampling: In this method the

chance of choosing a particular universe element is

unknown.

Sample Method:

In my research work I have used Probability Sampling

Method for sample selection.

Also I have used random selective method for sampling

collection.

Type of Questions:

In my research work I have used close ended questions.


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Sampling Unit:

Sampling unit refers to where is to be surveyed. I have

carried out my research work in Surat City.

Sampling Size:

In my research work I have taken response from 100 respondents.

So here sample size is 100.

Sampling Design :

There are two types of sample design first Observational

method and second survey method. I have conducted a

survey to collect the primary data by preparing a

questionnaire.


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Area of research

For the research purpose I have visited two

branches of MC DONALD’S in SURAT.

1. Mc Donald’s in Raj Empire, Bhatar, Surat.

2. Mc Donald’s in Valentine Multiplex, Piplod, Surat.


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1.Are you happy with your work place?

StatisticsN Valid 80

Missing

0

Are you happy with your work place?

Frequen

cy PercentValid

PercentCumulative Percent

Valid Strongly Agree

10 12.5 12.5 12.5

Agree 25 31.3 31.3 43.8Normal 35 43.8 43.8 87.5Disagree 10 12.5 12.5 100.0Total 80 100.0 100.0

12.50%

43.75%

31.25%

12.50%

DisagreeNormalAgree

Strongly Agree

Are you happy with your work place ?

Out of 80 respondents I have taken 43.75% employees are normally happy with the work place. And 12.50% were strongly agreed with that and similarly 12.50%


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employee disagree this statement. 31.25% agree with this.

2.Working hours are convenient for you?


Missing

0

Working hours are convenient for you?

Frequen

cy PercentValid



10 12.5 12.5 12.5

Agree 23 28.8 28.8 41.3Normal 47 58.8 58.8 100.0Total 80 100.0 100.0

Working hours are convenient for you?

NormalAgreeStrongly Agree

Perc

en

t

60

50

40

30

20

10

0

58.75%

28.75%

12.50%


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Out of 80 responded I had survey 58.75% were OK

with working hours. While 28.75% just agree and

12.50% strongly agree.

3.Do you feel you have too much work to do?


Missing

0

Do you feel you have too much work to do?

Frequen

cy PercentValid



12 15.0 15.0 15.0

Agree 23 28.8 28.8 43.8Normal 38 47.5 47.5 91.3Disagree 7 8.8 8.8 100.0Total 80 100.0 100.0


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Do you feel you have too much work to do?543210

Fre

qu

en

cy

40

30

20

10

0

7

38

23

12

Out of 80 employees I have survey 76.3% employee feel too much work and 8.8% disagree that they get too much work.

4.Safety measures provided by the company are good?


Missing

0

Safety measures provided by the company are good?

Frequency Percent

Valid Percent

Cumulative Percent

Valid Agree 22 27.5 27.5 27.5


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Norm

al58 72.5 72.5 100.0

Total 80 100.0 100.0

72.50%

27.50%

NormalAgree

Safety measures provided by the company are good ?

72.50% employees said that the safety measures provided by the company are normal while 27.50% agree this statement.


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5.How is your relation with superior or Hr person?


Missing

0

How is your relation with superior or HR person?

Frequen

cy PercentValid


Valid Good 57 71.3 71.3 71.3Normal 15 18.8 18.8 90.0Not Good

8 10.0 10.0 100.0

Total 80 100.0 100.0

How is your relation with superior or HR person ?3.532.521.510.5

Fre

quency

60

50

40

30

20

10

0

815

57


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71.3% have good relation with their HR manage. While 18.8% have normal relation and also 10% has not good relation with their HR manager.

6.Do you satisfied with the support from your co-workers?


Missing

0

Do you satisfied with the support from your co-workers?

Frequency Percent

Valid Percent

Cumulative Percent

Valid

Strongly Agree

20 25.0 25.0 25.0

Agree 60 75.0 75.0 100.0Total 80 100.0 100.0

75.00%

25.00%

AgreeStrongly Agree

Do you satisfied with the support from your co-workers ?


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Out of 80 employees 75% agree that they have good support from their co-workers. While 25% strongly agreed with this. No employee disagree this.


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7.Do you satisfied with the refreshment facility?


Missing

0

Do you satisfied with the refreshment facility?

Frequency Percent

Valid Percent

Cumulative Percent

Valid Agree 32 40.0 40.0 40.0Normal 23 28.8 28.8 68.8

Disagree 18 22.5 22.5 91.3Strongly Disagree

7 8.8 8.8 100.0

Total 80 100.0 100.0

8.75%

22.50%28.75%

40.00%Perc

ent

40

30

20

10

0

Do you satisfied with the refreshment facility ?

Strongly DisagreeDisagreeNormalAgree

Do you satisfied with the refreshment facility ?

Out of 80 employees 8.75% strongly disagree with the statement that they are satisfied with the


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refreshment facility. While 22.50% disagree and 28.75% normally feel this. Also 40% agree with this that means they are satisfied.

8.Do you feel you are paid a fair amount for the work you

do?


Missing

0

Do you feel you are paid a fair amount for the work you do?

Frequency Percent

Valid Percent

Cumulative Percent

Valid Agree 16 20.0 20.0 20.0Normal 55 68.8 68.8 88.8Disagre

e9 11.3 11.3 100.0

Total 80 100.0 100.0


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11.25%

68.75%

20.00%

DisagreeNormalAgree

Do you feel you are paid a fair amount for the work you do ?

20% agree that they get fair amount for their work they do and 58.75% normally feels that they get fair amount. While 11.25% disagree this statement.9.Do you satisfied with the allowances provided by the

organization?


Missing

0

Do you satisfied with the allowances provided by the organization?

Frequency Percent

Valid Percent

Cumulative Percent


Statistic

Valid Agree 4 5.0 5.0 5.0

Normal 67 83.8 83.8 88.8Disagre

e9 11.3 11.3 100.0

Total 80 100.0 100.0

Do you satisfied with the allowances provided by the …4.543.532.521.5

Fre

quency

80

60

40

20

0

9

67

4

11.3% disagree that they satisfied with the allowances provided by the organization.83.8% employee feel normal and 5% agree this.


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10. Do you find much of your job repetitive and boring?


Missing

0

Do you find much of your job repetitive and boring?

Frequency Percent

Valid Percent

Cumulative Percent


e13 16.3 16.3 100.0

Total 80 100.0 100.0

DisagreeNormalAgree

Per

cent

60

40

20

0

16.25%

67.50%

16.25%

Do you find much of your job repetitve and boring ?


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Out of 80 employees I had survey 67.50% normally feels that their job is repetitive and boring. While equally 16.25% were agree and disagree this statement.


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11. Do you feel mentally and/or physically exhausted at the end of a day at work?


Missing

0

Do you feel mentally and/or physically exhausted at the end of a day at work?

Frequency Percent

Valid Percent

Cumulative Percent

Valid Strongly agree

15 18.8 18.8 18.8

Agree 50 62.5 62.5 81.3Normal 10 12.5 12.5 93.8

Disagree 5 6.3 6.3 100.0Total 80 100.0 100.0

6.25%

12.50%

62.50%

18.75%

DisagreeNormalAgreeStrongly agree

Do you feel mentally and/or physically exhausted at the end of a day at work ?

Out of 80 employees of MC Donald’s company 62.50% agree that they mentally and physically


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exhausted at the end of a day at work. While 18.75% is strongly agree and 12.50% feel normal. And 6.25% disagree this statement.


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12. Do you feel that your job has little impact on the

success of the company?


Missing

0

Do you feel that your job has little impact on the success of the company?

Frequency Percent

Valid Percent

Cumulative Percent

Valid Agree 55 68.8 68.8 68.8Norma

l25 31.3 31.3 100.0

Total 80 100.0 100.0

31.25%

68.75%

Per

cent

60

40

20

0

NormalAgree

Do you feel that your job has little impact on the success of the company ?


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68.75% agree that their job has little impact on the success of the company. While 31.25% feels normal with this statement.


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13. Do you have an increasingly bad attitude toward

your job, boss, and employer?


Missing

0

Do you have an increasingly bad attitude toward your job, boss, and employer?

Frequency Percent

Valid Percent

Cumulative Percent

Valid Normal 19 23.8 23.8 23.8Disagree 55 68.8 68.8 92.5Strongly Disagree

6 7.5 7.5 100.0

Total 80 100.0 100.0

Do you have an increasingly bad attitude toward your job…5.554.543.532.5

Fre

quency

60

50

40

30

20

10

0

6

55

19


Statistic

23.3% employees have increasing bad attitude toward their job.68.3% disagree this also 7.5% employees strongly disagree this statement.


Statistic

14. Do you have no longer given the resources you need

to successfully do your job?


Missing

0

Do you have no longer given the resources you need to successfully do your job?

Frequency Percent

Valid Percent

Cumulative Percent

Valid Strongly Agree 7 8.8 8.8 8.8Agree 15 18.8 18.8 27.5

Normal 35 43.8 43.8 71.3Disagree 16 20.0 20.0 91.3Strongly Disagree

7 8.8 8.8 100.0

Total 80 100.0 100.0

8.75%

20.00%

43.75%

18.75%

8.75%

Strongly Disagree

DisagreeNormalAgreeStrongly Agree

Do you have no longer given the resources you need to successfully do your job ?

Out of 80 employees I had survey 43.75% normally

feels that they did no get enough resources to do


Statistic

their jobs. While 20% disagree, also 18.75% agree

and 8.75% both strongly agree and strongly

disagree.

15. Do you feel you are not being used to your full

capabilities?


Missing

0

Do you feel you are not being used to your full capabilities?

Frequency Percent

Valid Percent

Cumulative Percent


56 70.0 70.0 70.0



Statistic

Per

cent

60

40

20

0


Do you feel you are not being used to your full capabilities ?

70% strongly agree that they feel that they are not used on their full capabilities. 17.5% agree this statement and 12.5% feels normal with this statement.


Statistic

16. Do you feel you have received no better than "fair"

evaluations recently?


Missing

0

Do you feel you have received no better than "fair" evaluations recently?

Frequency Percent

Valid Percent

Cumulative Percent


e14 17.5 17.5 100.0

Total 80 100.0 100.0

17.50%

72.50%

10.00%

DisagreeNormalAgree

Do you feel you have received no better than "fair" evaluations recently ?


Statistic

Out of 80 employees I had survey in MC Donald’s 72.50% normally feels that they received no better than fair evaluation. While 10% agree this and also 17.50% disagree this statement.


Statistic

17. Do you feel as though your boss and employer have let you down?


Missing

0

Do you feel as though your boss and employer have let you down?

Frequency Percent

Valid Percent

Cumulative Percent


Disagree 8 10.0 10.0 100.0Total 80 100.0 100.0

Do you feel as though your boss and employer have let y…4.543.532.521.5

Fre

quen

cy

60

50

40

30

20

10

0

8

49

23


Statistic

61.3% employees normally feel that their boss and employer let them down. 23.8% agree this while 10% disagree this statement.


Statistic

18. Do you often feel overworked and overwhelmed?


Missing

0

Do you often feel overworked and overwhelmed?

Frequency Percent

Valid Percent

Cumulative Percent


10 12.5 12.5 12.5



Perc

ent

80

60

40

20

0

12.50%

75.00%

12.50%

Do you often feel overworked and overwhelmed ?

Out of 80 employees I had survey 75% agree that they feel overworked and overwhelmed. While


Statistic

12.50% equally feels normal and strongly agree this statement.


Statistic

19. Do you frequently stressed out at work?


Missing

0

Do you frequently stressed out at work?

Frequency Percent

Valid Percent

Cumulative Percent

Valid

Strongly Agree

5 6.3 6.3 6.3

Agree 38 47.5 47.5 53.8Normal 20 25.0 25.0 78.8

Disagree 17 21.3 21.3 100.0Total 80 100.0 100.0

21.25%

25.00%47.50%

6.25%

DisagreeNormalAgree

Strongly Agree

Do you frequently stressed out at work ?


Statistic

47.50% agree that they got stressed at work. While 21.25% disagree, and 25% feels normally also 6.25% strongly agree.


Statistic

20. Do you find yourself negatively comparing your

situation with your peers?


Missing

0

Do you find yourself negatively comparing your situation with your peers?

Frequency Percent

Valid Percent

Cumulative Percent

Valid Agree 65 81.3 81.3 81.3Disagre

e15 18.8 18.8 100.0

Total 80 100.0 100.0

18.75%

81.25%Per

cent

100

80

60

40

20

0

DisagreeAgree

Do you find yourself negatively comparing your situation with your peers ?


Statistic

81.25% of employees agree that negative

comparing effect their job while 18.75% disagree.

21. Do you feel as though your employer has broken

promises about your future with the organization?


Missing

0

Do you feel as though your employer has broken promises about your future with the organization?

Frequency Percent

Valid Percent

Cumulative Percent



15 18.8 18.8 100.0

Total 80 100.0 100.0

18.75%

31.25%10.00%

40.00%

Strongly Disagree

DisagreeNormalAgree

Do you feel as though your employer has broken promises about your future with the organization ?


Statistic

10% normally feel as through their employer has broken promises about their future with the organization. While 40% agree and 18.75% disagree. Also 31.25% strongly disagree this.


Statistic

22. Do you have lost sight of your career goals and

aspirations?


Missing

0

Do you have lost sight of your career goals and aspirations?

Frequency Percent

Valid Percent

Cumulative Percent


e13 16.3 16.3 100.0

Total 80 100.0 100.0

DisagreeNormalAgree

Per

cent

60

40

20

0

16.25% 16.25%

67.50%

Do you have lost sight of your career goals and aspirations ?


Statistic

Out of 80 employees 67.50% normally lost sight of

their career goals and aspiration. While 16.25%

agree and also 16.25% disagree.

23. Do you are no longer feel valued for your work?


Missing

0

Do you are no longer feel valued for your work?

Frequency Percent

Valid Percent

Cumulative Percent

Valid Agree 50 62.5 62.5 62.5Disagre

e30 37.5 37.5 100.0

Total 80 100.0 100.0


Statistic

54321

Fre

quency

60

40

20

0

30

50

Do you are no longer feel valued for your work ?

62.5% employees agree that they feel no longer

valued for their work. While 37.5% disagree this.


Statistic

24. Are you over all satisfied?


Missing

0

Are you over all satisfied?

Frequency Percent

Valid Percent

Cumulative Percent


3 3.8 3.8 3.8

Agree 40 50.0 50.0 53.8Normal 18 22.5 22.5 76.3


13 16.3 16.3 100.0

Total 80 100.0 100.0

16.25%

7.50%

22.50%

50.00%

3.75%

DisagreeNormalAgree

Strongly Agree

Are you over all satisfied ?

Out of 80 employees I had survey in MC Donald’s in

SURAT city 22.50% normally feels that they are over all


Statistic

satisfied. While 50% agree this and 7.50% disagree. Also

3.75% strongly agree that they are satisfied and 16.25%

strongly disagree this that they are overall satisfied.

1) Almost 44% of Mc Donald’s were reasonably happy by working there. 13% were not happy with working there.

2) 29% of employees were agreeing about convenience of working at Mc Donald’s. Also 72% of employees had opinion that there was a proper provision for safety at work place. This is very true as Mc Donald is working on the concept of “Assembly Line” where repetitive job is being done which is very convenient & safe in nature.


Statistic

3) 48% of employees feel that there is so much work to be done in a day at Mc Donald. 80% employee feels exhaust at the end of the day.

4) Almost 72% of employees agreed that they were having good relation with their superior or HR Manager. This is the sign of better working environment at Mc Donald.

5) Here there is fine coordination between the employees since 75% had confirmed that they got good support from their colleague to accomplish their work.

6) 40% were happy with refreshment activity carried out my Mc Donald.

7) 68% were agreeing & 20% were ok about what amount they are getting as a salary in Mc Donald respectively. So we can say that Mc Donald gives salary at par of industry’s standards.


Statistic

8) As we know Mc Donald is applying concept of assemble line, 17% of employees find their job is monotonous & boring. 70% of employee feels that they were not being utilized properly with respect to their sets of skills.

9) 69% of employees feel that their work has a very less impact on company’ success. This shows a low level of moral amongst employees. 63% of employees also feels that their work has no value.

10) 28% of employees feel that they were allocated limited resources to accomplish their task.

11) There were employee performance evaluations undertaken at Mc Donald. 72% of employees are ok with the process & outcomes of evaluations.


Statistic

12) This is contrast to one of my initial findings about employees having good relations with their superior, as sometimes their superior let employees down in front of other staff, which results in low level of moral & dissatisfaction. This is true for about 29% of employees at Mc Donald.

13) Almost 75% of employees feel that they were doing overwork at Mc Donald.

14) 40% of employees were having complained that there was a false commitment about their future growth in Mc Donald at time of their recruitment.

15) Almost 59% of employees were overall satisfied & approx 25% of employees were not satisfied respectively by working at Mc Donald.


Statistic


Statistic

1) Here almost 69% of employees feel that their work has little to do with company’s success & had no value for their work. This shows a clear low level of morals amongst employee which needs to take care at priority.

2) 44% of employees were happy by working in Mc Donald. Their happiness is mainly connected to financial aspects & Mc Donald gives pay structure as per industry standard.

3) Almost 80% of employees were get exhaust at the end of the day by working in Mc Donald. Here the timings of shift & movement of employees at store can be redesigned.


Statistic


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4) 17% of employees find their job monotonous due to their involvement in same process. Here regular swapping of responsibility amongst the employee can remove this complain.

5) 72% & 75% of employees had good relations with their superior/HR manager & with Collogues respectively.

6) 40% of employees were facing job dissatisfaction due to gap of commitments given by Mc Donald at the time of recruitment & the real scenario at present. Here HR Department must play a strong role & try to minimize these gaps.

7) Overall satisfaction is among 60% of employees about working in Mc Donald.


Statistic


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BIBLIOGRAPHY

References

C .B. MAMORIA , Personnel Management, 21st Revised Edition

C .B. Gupta , Human Resource Management

K.ASWATHAPPA, Human resource and Personnel Management, Tata Mc Graw Hill, 2003.

WEBSITE VISITED

www.mcdonaldsindia.com www.mcdonalds.com www.wikipedia.org


http://www.wikipedia.org/

http://www.mcdonalds.com/

http://www.mcdonaldsindia.com/

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QUESTIONNAIRE

Hello Sir/Madam,

I myself Dhruti Patel studying in Veer Narmad South

Gujarat University would like to solicit your invaluable

input in collecting data towards a small research. I would

be most grateful if you could respond to a few sample

questions. The information provided by you will be kept

completely confidential and used only for my internal

research purposes. I thank you for your Kind co-

operation.


Statistic

Name : ________________________________

Contact : ®: __________ M: _______________ O: ____________ Age : ______ E-Mail ID : ________________________________ Gender : __________ Marital status : ___________

Education Qualification : _______________

Designation : ________________

1. Are you happy with your work place?

Strongly Agree Agree

Normal Disagree

Strongly Disagree

2. Working hours are convenient for you?


Normal Disagree

Strongly Disagree

3. Do you feel you have too much work to do?



Statistic

Normal Disagree

Strongly Disagree

4. Safety measures provided by the company are good?


Normal Disagree

Strongly Disagree

5. How is your relation with superior or Hr person?


Normal Disagree

Strongly Disagree

6. Do you satisfied with the support from your co-workers?


Normal Disagree

Strongly Disagree

7. Do you satisfied with the refreshment facility?



Statistic

Normal Disagree

Strongly Disagree

8. Do you feel you are paid a fair amount for the work you

do?


Normal Disagree

Strongly Disagree


Statistic

9. Do you satisfied with the allowances provided by the

organization?


Normal Disagree

Strongly Disagree

10. Do you find much of your job repetitive and boring?


Normal Disagree

Strongly Disagree

11. Do you feel mentally and/or physically exhausted at

the end of a day at work?


Normal Disagree

Strongly Disagree

12. Do you feel that my job has little impact on the

success of the company?



Statistic

Normal Disagree

Strongly Disagree

13. Do you have an increasingly bad attitude toward my

job, boss, and employer?


Normal Disagree

Strongly Disagree

14. Do you have no longer given the resources I need to

successfully do my job?


Normal Disagree

Strongly Disagree

15. Do you feel you are not being used to my full

capabilities?


Normal Disagree

Strongly Disagree


Statistic

16. Do you feel you have received no better than "fair"

evaluations recently?


Normal Disagree

Strongly Disagree

17. Do you feel as though my boss and employer have

let me down?


Normal Disagree

Strongly Disagree

18. Do you often feel overworked and overwhelmed?


Normal Disagree

Strongly Disagree

19. Do you frequently stressed out at work?


Normal Disagree

Strongly Disagree


Statistic

20. Do you find yourself negatively comparing your

situation with your peers?


Normal Disagree

Strongly Disagree

21. Do you feel as though your employer has broken

promises about your future with the organization?


Normal Disagree

Strongly Disagree

22. Do you have lost sight of your career goals and

aspirations?


Normal Disagree

Strongly Disagree

23. Do you are no longer feel valued for your work?



Statistic

Normal Disagree

Strongly Disagree

24. Are you over all satisfied?


Normal Disagree

Strongly Disagree

Thank You…


Statistic


job satisfaction in mc donald's

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