joining industry and students for cognitive solutions at karlsruhe services research center

KARLSRUHE SERVICE RESEARCH INSTITUTE (KSRI)

www.kit.edu

www.ksri.kit.edu

KIT – The Research University in the Helmholtz Association

Joining industry and students for cognitive solutions @ KSRI

Prof. Dr. Gerhard Satzger, Sebastian Hirschl, Kathrin Fitzner April, 2017

Karlsruhe Service Research Institute www.ksri.kit.edu

Joining industry and students for cognitive solutions @ KSRI

Introduction to KSRI

Three examples:

Watson showcases (Gerhard)Cognitive / analytics assistance for car insurance: reserving for damages (Sebastian)Cognitive / analytics support for health insurance: processing medical documents (Kathrin)

Discussion

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KSRI – An “industry-on-campus” model with focus on interdisciplinary and application-oriented research

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Discrete Optimization & Logistics

Prof. Dr. Stefan Nickel

Knowledge Management

Prof. Dr. Rudi StuderProf. Dr. York Sure-Vetter

Information & Market Engineering

Prof. Dr. Christof Weinhardt

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Digital Service Innovation

Prof. Dr. Gerhard Satzger

Energy Economics

Prof. Dr. Wolf Fichtner

Information Systems & Service Design

Prof. Dr. Alexander Mädche

Value Stream Services

Dr. Markus Bauer, Prof. Dr. Kai Furmans

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OR CS ElectiveMgt.

KSRI Education Program – Offering Majors and Minors in Digital Service Systems

Job ProfilesDigital Service Systems

Economics / Mgt: Information & Service Systems

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Fundamentals of Service Systems

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KSRI one of first European institutions to introduce cognitive technologies / IBM Watson into program

Seminars since 2015; 4 groups of 5 students eachHigh demand, interest, and enthusiasm with studentsWatson APIs, e.g. Watson AlchemyAPI2016 and 2017: Students present @ CeBIT fairExamples:

Watson Travel Advisor Watson Formula 1 Expert

Watson Game of Thrones Expert Watson Takes the USMLE

5Example 1


Cognitive / analytics assistance for car insurance: reserving for damages

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Situation – Why? Approach – How?

§ 3.6 million claims § Comprehensive insurance only§ Claims between 2011 and 2016§ Provided by large German insurance

company

§Claim Reserve

1A123456 400 EUR

2B801234 1200 EUR

3C129398 300 EUR

6F471123 2500 EUR

Claim Payments

1A123456 400 EUR

2B801234 1200 EUR

3C129398 300 EUR

6F471123 2500 EUR

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Current reservation technique

Required reservation technique

Example 2


Cognitive / analytics assistance for car insurance: reserving for damages

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Results – What? Future use cases

§ Connect the developed model to a cognitive system

§ Develop insurance claim assistant to automa-tically handle claims for insurance company

§ Insurance claim assistant leverages developed model to autonomously handle claims and to suggest immediate payment

Dimension New model Old model

Average deviation % 38.1 % 60%

Average 1011 € 1011 €

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Example 2


Cognitive / analytics support for health insurance: processing medical documents

8Example 3

Situation

§ High volume of unstructured data (20000 documents per day)

§ Medical records contain technical language, codes, abbreviations, Latin terms, …

§ Time-consuming and costly processing by SMEs§ Goal: Accelerate decision making by Watson support

Approach

Information extraction by

WatsonRaw medical document

Surgery reports:Machine learning based approach

Psychological reports: Rule-

based approach

Annotated document

Results

§ Appropriate approach must be chosen § Rule-based approach is very powerful, but

expensive to develop

§ ML approach based on Watson API provides quick results, but limited customization

§ F-Scores of 0.55 – 0.57: Cognitive systems are not mature enough for automatic processing, but provide high potential


www.ksri.kit.edu

Thank you for your attention –

We are always happy to continue the conversation …

Prof. Dr. Gerhard SatzgerKarlsruhe Service Research Institute (KSRI)Karlsruhe Institute of Technology (KIT)Kaiserstraße 89, D-76133 Karlsruhe, Germany

Director KSRIIBM Deutschland GmbHIBM-Allee 1, D-71139 Ehningen

Phone: +49 (0) 721 6084-3227 (KIT)+49 (0) 7034 15-1594 (IBM)

Email: [email protected] www.ibm.com

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