Jonathan Chapman17 Black Abbey Lane, Glusburn, West Yorkshire BD20 8PU

07990776190 / jonnychapman@icloud.com27/1/1980, Married, British

I am an enthusiastic and dedicated professional with extensive experience of retail management, who enjoys being part of, as well as leading, a successful and productive team. Able to work well on my own initiative and can demonstrate the high levels of motivation required to meet the tightest of deadlines. Quick to grasp new ideas, and to develop innovative and creative solutions to problems.A proactive individual with a logical approach to challenges, performing effectively within a highly

pressurised working environment.

Employment HistoryCurrent Employer WM Morrison’s Supermarket, Six Stores Start Date-June 1996

Victoria, Girlington Bradford – Aug 2015 o Duty manager, 340 staff, Sales £750,000 per week, 5 star performance

o Responsible for the ambient and warehouse team running six departments, with 10 managers and 71 staff, Improving the whole shopping experience for the customer through availability, customer interaction, operational standards, constructing productive weekly rota’s, coaching and challenging my team to increase productivity and customer satisfaction

o I was moved to this store to run a full store refit as I have successfully been involved with three of these at other stores. Using my experience to open a fully refurbished store with new departments. Working along with the senior team setting the program of works to get the refit finished on time with minimal disruption for the customer.

o I have improved the weekly routines by giving areas of responsibility and accountability and improving staff skill set. Completed the Quarterly reviews of the ten team managers in my team, recognising the strengths and weaknesses of each member, setting smart goals/targets for their next review and helping them to develop and progress to the next level.

Swinnow Road Leeds - Dec 2014 to Aug 2015

o Deputy store manager, 315 Staff members, £600,000 takings per week, 98% IQM, (till utilisation) 4 Star performance, 95.5% availability, shrinkage 1.45%

o Responsible for the replenishment team of 56 people , improving the availability score to over 96%, through inspection and routines, daily, weekly and monthly. Challenging, praising and coaching my team all day every day. Running the store in the general managers absence

Yeadon - June 2013 to December 2014

o Deputy store manager, 305 Staff, £570, 000 takings, 4 Star performance 96.5% availability, shrinkage 1.9%, IQM 94%, Running the store in the GM absence

o Responsible or Ambient and Services, leading my team of 105 staff and nine managers improving the 5 star score, reducing customer complaints. IQM% (till utilization) above 90, OSA score, sales targets to hit and wage targets to hit. Biggest achievements were taking the store through a successful refit, introducing new departments and new ways of working to a store that had not been refitted in 18 years. Introducing and integrating a new management structure into the store, holding one to one meetings and interviews, successfully finding the most suitable people to the new roles. Reducing the store stock holding without affecting the customers shopping experience

Bradford E5 – January 2009 to June 2013

o Assistant Deputy Manager, £1 100,000 takings per week, 5 star performance

o Responsible for the running of the largest store in the UK in a senior management team of four people, managing over 500 employees. Directly responsible for running four department with a team of eight managers and 42 staff

Keighley – January 2005 to January 2009

o 2006 / 2010 - Morrison’s Supermarket. Keighley, Full time Assistant deputy Manager. In a senior team of four managers responsible for running of the whole store, managing over 300 employees

o 2005 / 2006 – Morrisons Supermarket. Keighley, Full time Department manager. Running a large department. Improving sales and managing a team of 25 employees

Skipton – July 1996 to January 2005

o 2000 / 2005 – Full Time Department manager. Running a department effectively and motivating my team

o 1999 / 2000 – Full Time Assistant Manager. The day to day running of my department in a management role

o 1997 / 1999 – Part Time Supervisor. My job entailed being responsible for running of the grocery department at night between 5 o’clock and 10 o’clock

Education1997 / 1999 – Craven College, BTEC National Diploma in Travel and Tourism,

1996/1997 – Craven College, GNVQ Intermediate Leisure and Tourism,1991 / 1996 – South Craven School, Nine G.C.S.E’s

Capabilitieso Motivate, coach and develop people including appraisals o Communicate professionally with both staff and senior managemento Work well in a group and individual situationo Conduct formal meetings with staff both disciplinary and operationallyo Work effectively and productively on the shop flooro Stay calm under pressure and deal effectively with problemso Work with money in a management positiono Produce effective formal business communicationso Excellent time management skillso Ability to meet important deadlines o Produce productive department rotaso To be proactive and adapt quickly to changes

Qualifications and Certificateso Management Skills level 1 and 2o Food Safety levels 1,2 and 3o Personal License holder for the sale of alcohol o Certificate in Food Hygiene and Health and Safety at worko A Reach Truck License – Fork Lift Trucko BTEC National Diploma in Travel and Tourismo GNVQ Intermediate Leisure and Tourism – Distinction gradeo Nine G.C.S.E’so CLAIT Information technology, credit gradeo Certificate in English Speaking board, Level 2,3 and 4 – Credit gradeo A full and clean British Driver License

Interests and Hobbieso Family life, bringing up my two daughters and walking my dog o Playing golf, snooker and footballo Enjoy socialising and meeting new peopleo Keen interest in Motor sport

o DIYo Keeping Fit through an active lifestyle