Jose L. Santana 702–296-8433 santanaj01@aol.com 6456 W. Eldorado Ln Las Vegas, NV 89139

ExperienceDaily Management Resorts, The Grandview at Las Vegas | Laundry Manager Feb. 2011 – Present

Manage operational functions for the laundry department on a daily basis. Schedule employees to their assigned task and track time off and payroll hours. Manage and monitor departmental budgets through maintaining par levels and direct purchases of linen and housewares. Supervise employees to ensure their alertness to all their duties and adhere to company policies and procedures regarding safety, health and welfare of property. Manage performance, feedback, recognition and employee training.

Aria Resort and Casino, Las Vegas | Assistant Executive Housekeeper Nov. 2009 – Nov. 2010

Manage the department functions on a shift basis. Conduct Performance evaluations in accordance with property and company guidelines; maintain employee files. Manage Human Resources responsibility, which include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction. Participate in quality hiring, staff training and process that encompasses the company’s diversity commitment. Coordinate turndown services and other special requests made by VIP services and guests. Proactively seek to provide and refine luxury service to ensure guest satisfaction. Meet demands of a fast paced environment by using good judgment and ability to multitask.

The Westin Hotel and Casino | F&B, Banquet Food Server Nov. 2006 – Oct. 2009

Greet guest in a positive, friendly manner and make them feel welcomed. Consistently follow sequence of service utilizing all proper procedures standardize by the banquet management. Maintain cleanliness and accuracy of assigned areas.

Palms Resort | F&B, Banquet Food Server Nov. 2001 – Oct. 2009

Greet guest in a positive, friendly manner and make them feel welcomed. Consistently follow sequence of service utilizing all proper procedures standardize by the banquet management. Maintain cleanliness and accuracy of assigned areas.

Alexis Park Resort | Assistant Director of F&B April 2000 – June 2001

MGM Grand, Las Vegas | Casino Accounting Supervisor Feb. 1999 – Nov. 2009

Responsible for ensuring timely posting of daily journal entries. Review department operations and recommend enhancements to improve effectiveness and efficiency. Responsible for challenging integrity of audit detail and end products to ensure compliance accuracy and effectiveness. Responsible for month end closing to include posting of month end journals and reconciling balance

sheet accounts. Support Assistance Casino Controller with analysis and challenging projects. Maintain and supervise document procedure for all casino accounting functions performed.

Rio Hotel and Casino | Casino Accounting Clerk May 1995 – Feb. 1999

Discovery Auto Sales, Las Vegas | Salesman May 1993 – April 1995

Gaseteria Company, New York City | Gas Station Manager Aug. 1990 – April 1993

Banco Hipotecario Unido, Dominican Republic | Business Manager June 1985 – Aug. 1990

EducationUniversidad Tecnologica De Santiago, Dominican Republic | BSBA – Accounting June 1985Additional Coursework/Certification: Internal Auditing, International Business, Customer Service Certification

SkillsFluent in English and Spanish | Software; AS400, Stratus, OPERA, Microsoft Office

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