journal

14
Absolute Aviation French Airlines and Airport Authorities trust security to Brink’s January 2008 Jewelry Logistics at its finest BGS continually enhances customer service worldwide Brink’s in Latin America Growing e-Pago bill payment serves clients and consumers Secure Logistics. Worldwide. BRINK’S JOURNAL THE The Brink’s name and logo and CompuSafe® are registered trademarks of the Brink’s Network, Incorporated. © Copyright 2008 Brink’s, Incorporated For Layout Purposes Only

Upload: nicolas-salocin

Post on 06-Mar-2016

218 views

Category:

Documents


0 download

DESCRIPTION

journal journal journal journal

TRANSCRIPT

Page 1: journal

AbsoluteAviation French Airlines

and Airport Authorities trust security to Brink’s

January 2008

Jewelry Logistics at its finestBGS continually enhances customer service worldwide

Brink’s in Latin AmericaGrowing e-Pago bill payment serves clients and consumers

Secure Logistics. Worldwide.

BRINK’S JOURNALTHE

The Brink’s name and logo and CompuSafe® are registered trademarks of the Brink’s Network, Incorporated. © Copyright 2008 Brink’s, Incorporated

For Layout Purposes Only

Page 2: journal

BRINK’S JOURNALTHE

Page 2 | The Brink’s Journal | January 2008 www.brinksinc.com

For information about Brink’s services,

products and business services, visit:

Brink’s, Incorporated: www.brinksinc.com

Brink’s Global Services: www.brinksglobal.com

Please direct comments or questions to Barbara

Miles at [email protected]

4

6

7

8

11

12

13

13

14

Chairman MessageChairman and CEO, Michael T. Dan, sheds light on the new year

Technology Toolkit Brink’s U.S. check imaging service sets company milestone

Awards and RecognitionH.E. Ambassador Ann Wagner visits Brink’s Luxembourg

Feature StoryWhy Brink’s France is an expert in the aviation fi eld

New InitiativesBrink’s Global Services opens jewelry distribution centers

Awards and RecognitionBrink’s welcomes a new addition in Macau

Regional SpotlightThe Brink’s Journal takes a look at services in Asia Pacifi c

Showcasing Brink’s ChileBrink’s Chile creates solution worthy of Presidential Award

Regional Roundup Brink’s positions itself closer to the consumer in Latin America with ePago

French Airlines and Airport Authorities trust security to Brink’s

AbsoluteAviation 8

Page 3: journal

Page 3January 2008 | The Brink’s Journal |

Chairman Message

Acknowledging Our Pride

Brink’s has been in the security business for nearly 150 years. From the humble beginnings of a cartage business on the streets of Chicago, we have transformed into the world’s leading provider of global risk management and secure logistics solutions. Today, the name Brink’s is synonymous with trust, and businesses all over the world rely on us to protect their valuables, information media and property.

As the recognized standard for integrity and strength, Brink’s is dedicated to the spirit of innovation in all aspects of the busi-ness – constantly investing to support a state-of-the-art technol-ogy. Our history cements our lead in the industry with first-to-market innovations and solutions, and pledges to maintain our technology commitment.

Secure Solutions For Today’s Businesses

With our wide range of global services and expertise, businesses rely on our industry knowledge and superb security to support their core business. Our security solutions have helped compa-nies reduce internal shrinkage and employee misconduct, as well as deter external and internal threats. It has even boosted em-ployee morale due to a safer work environment and the knowledge that they’re dealing with a company they can trust.

Brink’s specializes in the secure transportation, processing and storage of all valuables including diamonds jewelry, precious met-als, securities, currency, high-tech devices and more. In certain markets, Brink’s secures information media to assist companies in protecting corporate files, data tapes and other media during transportation and destruction so that confidential information stays safe and out of criminal reach.

Trust, And Be Trusted

Brink’s has experience unlike any other secure logistics company. Our customers come to Brink’s because of our unmatched exper-tise and industry knowledge. By working directly with our custom-ers to find the best security solution, Brink’s risk management ex-perts continually pursue new opportunities and cultivate creative thinking that leads to breakthrough solutions.

Year In Review

As we embark on 2008 with yet another prosperous year behind us, it’s time to reflect on the current state of our company. Since 1859, Brink’s has perpetuated con-tinual success by maintaining our leader-ship in the marketplace and preserving the overall secure logistics industry standard.

Page 4: journal

Page 4 | The Brink’s Journal | January 2008 www.brinksinc.com

Chairman Message | Year in review

Because Brink’s is in the business of trust, integrity is paramount. Companies worldwide entrust their valuables to Brink’s everyday knowing we have more security options available, thus allowing more fl exibility to fi nd the most cost-effective and expedient solu-tions for their needs – without sacrifi cing the security of custom-ers’ goods. And Brink’s can help customers operations eliminate waste and redundancies, and facilitate the economies that lower overall costs.

We improve communications, standardize tasks and enhance in-ter-operations for our customers. At Brink’s, leveraging our secure logistics services allows for customer growth and the creation of new revenue streams.

The Leader of Logistics

With over 900 networked offi ces in 110 counties on fi ve continents, the Brink’s footprint is the most extensive in the industry. Brink’s can pick-up and deliver virtually anywhere in the world – even in areas where competition can’t afford to go or are not insured. We have trucks, resources and facilities in key markets, making it pos-sible to support our customers’ business needs.

People. Our people are what differentiate us from the competition. Brink’s employs only the best and the brightest in the industry. Our secure logistics specialists possess expertise in international op-erations, possess a deep understanding of the local markets they serve, and are trained in the highest ethical business standards.

Brink’s continues to lead the industry with innovation. We routinely invest in state-of-the-art technology infrastructure, including a full-time engineering department – the only one of its kind in the indus-try. Brink’s has been fi rst to market with many of today’s standard services, all designed to enhance speed, security and effi ciency.

In addition to innovation, Brink’s risk management and security prevention practices are the best in the business. We maintain strict internal and external quality controls that enforce and rein-force our safety and security processes throughout every aspect of our operations.

As a result of Brink’s incomparable commitment to security, we’ve been able to aquire the most comprehensive insurance in the in-dustry. Brink’s service is backed with protection that covers loss anywhere we do business. Our insurance and claim processes are the most effi cient in the industry.

The Brink’s Brand

Whether in Hong Kong or Canada, the Brink’s brand is a widely recognized symbol of trust and security. A strong brand is invalu-able. It’s a foundational piece of the corporation.

Oftentimes, a brand name adds credibility to a service thus allow-ing the customer to know they are dealing with someone they can trust. Brink’s strong brand was built through nearly 150 years of dedicated service.

Brink’s employees and customers alike should be proud of our brand. We deliver quality customer service in conjunction with quality products and solu-tions. Period.

Simply stated: It’s our job to service our customers.

We’re known. We’re strong.We’re here to stay.

Page 5: journal

Page 5January 2008 | The Brink’s Journal |

Technology Toolkit

Brink’s, Incorporated announced yet an-other milestone in the company’s check imaging service. Just eight months after launching the service. Brink’s is now pro-cessing over 1 million items per month.

“Breaking through the one million items per month barrier is signifi cant, particularly for an armored transportation provider,” says Fred Purches, senior vice president of stra-tegic solutions and product development. “It underscores our technology leadership and our commitment to helping fi nancial institutions transition from paper to image processing so they can take advantage of the effi ciencies and cost savings created by Check 21 legislation.”

Under the Check Clearing for the 21st Century Act of 2004, popularly known as Check 21, fi nancial institutions can now process check information electronically. In addition to minimizing the transportation costs associated with moving paper-based payments, Check 21 accelerates cash fl ow, promotes early detection of potential fraud, and speeds settlement.

Brink’s check imaging solutions also help fi -nancial institutions compete in new markets without expanding their branch network. Combining cash processing and logistics, Web-based information tools, and armored transportation, Brink’s can provide check image capture and electronic presentment throughout its network of more than 100 cash vaults around the country.

“Image capture is just part of the reason banks choose Brink’s,” says Purches. “Our end-to-end solution enables fully integrat-ed cash and check processing virtually anywhere in the nation—all from one of the

most trusted names in the business. This is the ‘total package’ many fi nancial institu-tions have been waiting for.”

According to the Electronic Check Clearing House Organization (ECCHO), the adoption of check image exchange is accelerating. In a 12-month period ending September 2007, the number of institutions receiving electronic check images increased 96%, from 5,585 to 10,940.

Brink’s utilizes Metavante’s Sendpoint, an industry-leading distributed image capture service for the remote image capture and exchange of deposits and payments re-ceived at Brink’s vaults. The cash-in tickets and paper checks are truncated as they are image-captured, then the check deposits

are balanced, adjusted and forwarded to the Metavante Sendpoint service where the check images are formatted as custom X9.37 fi les for posting or bank-to-bank im-age exchange. This scalable, full-service solution improves commercial customer fl oat, provides real-time Web access to information, and reduces the costs asso-ciated with transporting and processing paper checks.

“We’re excited about this milestone, but

we’re not surprised,” says Brian Hurdis, president of Metavante Image Solutions. “Brink’s cash vault service makes them a very strong national provider and they are positioned to innovate and deliver new electronic payment services to both fi nan-cial institutions and high-volume corporate depositors.”

Brink’s check imaging services are in op-eration at several of the nation’s top 10 banks, and the company is in discussions with several others. Adds Purches, “We are on track to service at least six to ten of the top 25 banks within the next 12 months.”

Brink’s Check Imaging Service sets new record

About Metavante

Metavante Technologies, Inc. (NYSE: MV) is the parent company of Metavante Corporation. Metavante Corporation delivers banking and payments technologies to over 8,600 fi nancial services fi rms and businesses worldwide. Metavante products and services drive account processing for deposit, loan and trust systems, image-based and conventional check processing, electronic funds transfer, consumer healthcare payments, electronic presentment and payment, and business transformation services. Metavante (www.metavante.com) is headquartered in Milwaukee.

Page 6: journal

Page 6 | The Brink’s Journal | January 2008 www.brinksinc.com

Awards & Recognition

U.S. Ambassador Ann Wagner sponsors a commercial outreach program that incorporates American enterprises operating in the Grand-Duchy of Luxembourg and major Luxembourg trading part-ners with the United States of America.

As part of the Ambassador’s outreach program, Ambassador Wag-ner visited Brink’s Luxembourg where she received facility tour, in-cluding a presentation on the firm’s alarm monitoring center.

Over the past two years in Luxembourg, Ambassador Wagner has participated in 144 company outreach activities as well as numer-ous international economic business conferences and events.

The Embassy recognizes that the Luxembourg-U.S. business part-nership is an important one. Trade between the two nations has doubled during the last decade and continues to grow. In 2006, Luxembourg exports to the United States were $534 million and Luxembourg residents spent $579 million on American goods and services. The Luxembourg-U.S. commercial partnership currently includes more than 100 American businesses with operations in Luxembourg, such as Brink’s.

Brink’s Luxembourg employs approximately 1,000 people, and dur-ing the past 35 years has positioned itself as one of the key players in the security industry in the Grand-Duchy of Luxembourg.

In a letter to Brink’s Luxembourg, Managing Director Carlo Weis-en, Ambassador Wagner expressed her gratitude towards Brink’s Luxembourg for their corporate citizenship and generous contri-bution to the U.S. Embassy – Private Sector Scholarship Program in association with the University of Luxembourg. Ambassador Wagner also bid Brink’s Luxembourg continued success and fu-ture growth.

Brink’s Luxembourg hosts U.S. Ambassador Ann Wagner. (From left to right) Jeffrey Rusinek, Regional Security Officer, U.S. Embassy; Laurent Turmes, Business Development Director, Brink’s Luxembourg; H.E. Ann L. Wagner, U.S. Ambassador to Luxembourg; Carlo Weisen, Managing Director, Brink’s Luxembourg; and Arsène Kubiak, Director Security Services, Brink’s Luxembourg.

H.E. Ambassador Ann Wagner

Visits Brink’s Luxembourg

Page 7: journal

Page 7January 2008 | The Brink’s Journal |

Feature Story

Specializing in the secure transportation, processing and storage of all valuables including diamonds jewelry, precious metals, securities, currency, high-tech devices and more, Brink’s France is a true one-stop shop for security specialties. Brink’s France provides customers – airline companies, airport management companies and freight companies – with the right tools to assist in their business development. By leveraging decades of risk management expertise, Brink’s anticipates risks before they occur allowing personnel time to respond and manage urgent situations on-the-spot. We hire only the most qualified personnel, and train them to translate our proven practices and techniques. Inside Brinks, we maintain strict internal and external controls that enforce and reinforce our safety and security procedures throughout every aspect of our operations.

Because we offer the most comprehensive suite of security solutions, adapting the right solution to the customer’s need is a Brink’s specialty. We collaborate with the customer to meet today’s increasingly complex security challenges.

The Brink’s Difference

With more than 20 years experience in airport security, Brink’s France uses rigorous procedures to ensure quality customer service. In the field of airport security, Brink’s is widely recognized for precise training and superior service. For example, the airport security sector is defined by Direction Générale de l’Aviation Civile (DGAC) established regulations, which represent the State in the aviation domain. Then airport manage-ment companies authorize companies like Brink’s with the task of

regulation enforcement. The air and border police, the air traffic police and the customs officials are in charge of verifying that we perform duties correctly.

Absolute AviationA global vision for security

At Brink’s we value service above all

French airline companies and Airport Authorities have entrusted Brink’s France for air-port security since 1985. Today, we continue to draw on years of accumulated exper-tise, technology innovation and integrated security solutions.

Page 8: journal

Page 8 | The Brink’s Journal | January 2008 www.brinksinc.com

In addition, Brink’s is one of the initial members of SESA (Union of Airport Security companies) which is the only and official repre-sentation of airport security companies for government and safety regimentation organizations. Roger Dutoit, Brink’s France presi-dent, is also SESA present president. And Brink’s is one of the few companies in France authorized by the Ministry of Transport to validate companies who ship freight and deliver products directly on airplanes. Because Brink’s has been awarded the OTH certification (authorized training body), we can offer advice to customers and complete audit operations.

Brink’s dynamic and evolving security solutions are second to none. No other company can compare to the high-tech and innovative Brink’s airport and aviation security management services. Brink’s France services include:

Control of passengers at check-in and boarding – Includes document control, inspection-filtering of passengers and cabin luggage. Identification of high-risk passengers – Through training, Brink’s agents identify sensitive passengers through questioning and document analysis.

Aircraft access and restricted area control - Inspection-filtering of personnel, control access to restricted zones and aircraft security patrols are assured by Brink’s for the large airlines.

Special verification and control of airport freight – Includes runway control and freight escort.

Inspection-filtering of baggage for the hold – By using high performance equipment, Brink’s oversees baggage destined for the hold.

Training – Brink’s airport and business security passed the requirements for compulsory training and is authorized to train.

Advice and audit – Businesses that load freight onto aircrafts must obtain prior prefecture security approval. This approval is delivered after an audit of the company’s security program.

Exceptional Service

We evaluate customers’ specific security needs and create cus-tomized security solutions designed to increase speed, security and efficiency. Brink’s France offers a one-of-a-kind solution in aviation security.

Brink’s France modifies services to implement customers’ needs, provides quality service, thus seamlessly integrating human qual-ity and technological performance. Emphasizing quality and trust, Brink’s France operates with the integrity for which we’re known.

Every year, Brink’s France security teams inspect

16 million passengers

26 million pieces of hand luggage

14 million pieces of hold luggage

11 million parcels

Feature Story | Absolute Aviation

Page 9: journal

Page 9January 2008 | The Brink’s Journal |

New Initiatives

As part of its efforts to continually enhance service to customers, Brink’s Global Servic-es (BGS) works closely with its customers to provide highly mechanized distribution facilities that will allow Brink’s to reduce standard shipping times to customers in key markets as well as to house inventory.

The Brink’s Diamond and Jewelry distribu-tion centers will play an integral role in the overall global logistics strategy and form part of the organization’s effort to develop a signifi cant distribution infrastructure to meet long-term growth and provide BGS customers worldwide with fast, reliable dis-tribution, warehousing and fulfi llment. The result is that customers will receive their or-ders much faster – thanks to greater avail-ability, quicker processing, inventory man-agement and shorter delivery times, helping Brink’s better serve its customers within its secure facilities.

Customized Center

BGS specializes in managing risk through safe, secure transportation and the han-dling of valuables. Our state-of-the-art fa-

cilities serve as a full service center and distribution

hub for the customer involved. And in

the coming

months, BGS will introduce new programs available for personalization to assist cus-tomers in maximizing effi ciency.

When designing each new BGS jewelry distribution center, Brink’s thoroughly col-laborates with their customers to establish optimal operational and security standards. The criteria includes:

Identify suitable location to meet manu-• facturing and distribution requirements

Signifi cantly improve order turn time • and cost/unit for distribution

Implement new material handling sys-• tem and automated picking systems

Consult on jewelry manufacturing op-• eration

Improve material handling systems to • increase capacity and reduce cost per pair handling to meet business growth

Perform analysis of picking alternatives • to increase pick productivity

Allow for growth in activity over the • next 4 to 6 years

Perform detailed ROI on all aspects of • material handling systems

Conduct detailed transition analysis • to improve strategies, minimize losses and reduce physical relocation costs

In addition, the BGS distribution center location provides numerous advantages, including international transportation, high-tech communications and favorable busi-ness policies.

Packing Principles

In conjunction with the distribution center, BGS offers the pick & pack component of order fulfi llment. Pick & pack involves iden-tifying the goods to be dispatched, physi-cally picking them from stock or warehouse shelves, printing invoices, wrapping and packaging the goods and producing ship-ping manifests. Real-time automation as-sures that inventory allocation, backorder status, shipping data and more, are instan-taneously updated thus eliminating redun-dancies in keystroking and ultimately, pick-ing and shipping errors.

Whatever the size or value of a shipment, BGS handles packages securely and safely.

Working Together

Because BGS works hand-in-hand with customers, we provide tailor-made solu-tions. Developing logistics management by overseeing distribution centers, pick & pack and shipping leads to optimal business so-lutions and operational effi ciencies alike.

Customers who utilize Brink’s have posi-tioned themselves for continued success. With more than 145 years of experience, Brink’s can add value at every point in the secure logistics supply chain.

JewelryFinest

Logistics at its

Page 10: journal

Page 10 | The Brink’s Journal | January 2008 www.brinksinc.com

Awards & Recognition

With the heightened demand for trade show business services and ATM services in Asia Pacific, Brink’s is proud to announce the opening of Brink’s Macau Limitada.

Equipped with two armored vehicles, Brink’s Macau will service its target customers in the diamond and jewelry industries, casi-nos, banks and financial institutions, and retailers.

“We foresee Macau’s booming economy to rise dramatically,” said Tom Iam, general manager, Brink’s Macau. “Famous ca-sinos are penetrating the Macau market bringing growth and opportunity to this part of the world.”

Designed with the capabilities to withstand growth, the recently constructed facility covers approximately 700 square meters and includes a window pick-up, operations control center, cash pro-cessing center, multiple inspection rooms, and a six-truck load-ing zone. The Brink’s Macau vault measures 50 square meters, which surpasses the vault size of our competitors and banks. In addition, the innovative facility houses nine staff members, with plans to increase employees to 20 by 2008.

Now with the expansion of the Brink’s global footprint to en-compass Macau, Brink’s can expand global services as well as trade show business – both highly successful and profitable.

We look forward to servicing customers in Macau.

NewNew

Facility bringsopportunity

Page 11: journal

Page 11January 2008 | The Brink’s Journal |

CIT

Cash Processing

Cash Logistics

ATM (ABM) Services

BGS D&J

Document Destruction

Bank Documents

Bonded Vault

Check distribution

Customs Clearance

ECI Management

Guarding

Domestic Air Courier

FLM

FX Processing

IATA License (BGS)

International Air Courier

Security Consultancy

Remote Site Collections

Mobile Cash Vans

Shows (BGS)

SLM

SLM Guarding

Australia China Hong Kong India Japan BGS Korea Korea Macau Malaysia Philippines Singapore Taiwan Thailand Vietnam

Regional SpotlightAsia Pacifi c Services

Brink’s Chile was recently honored on the International Day for the Handicapped in recognition of their outstanding participation program for the hiring of employee with spe-cial needs. The awards ceremony took place at the Presidential Palace in Santiago with Chilean President Michelle Bachelet and the Labor and Planning Ministers presiding. Only two other Chilean companies re-ceived similar awards.

The International Day for the Handicapped recognizes companies that have adopted a policy of hiring disabled persons. A deter-mining factor of the award recipients was the consistent applica-tion of this policy as part of its hiring practices.

Several years ago, Brink’s Chile embarked on a mission to in-crease effi ciency by building a solid framework for improved hir-ing practices and profi les. As a result, the company hired 10 deaf tellers on a trial basis for its money processing room. The positive

results were tremendous and encour-aged Brink’s Chile to hire additional tellers with similar hearing impairments. Productivity increased and the deaf employees contributed to high levels of company dedication, customer loy-alty and a positive work atmosphere. Today, Brink’s Chile employs 19 tellers with this impaired hearing.

Brink’s Chile is extremely proud of this national recognition by the nation’s President. This award places Brink’s Chile among the top cadre of compa-nies that practice corporate social re-sponsibility. Brink’s Chile CEO Hernán Isotta plans to implement similar initia-tives in the future that both add value to the business and give back to the community.

General Manager of Brink’s Chile, Hernan Isotta proudly showcases the prestigious Presidential Award.

During the International Day for the Handicapped celebration Hernan Isotta (right), general manager, Brink’s Chile, accepts the presidential award of honor from Adriana Delpiano, City Commissioner for Greater Santiago Metropolitan area, while a ceremony attendee watches approvingly.

Brink’s Chile Among Distinguished Companies at International Day for the Handicapped

Page 12: journal

Page 12 | The Brink’s Journal | January 2008 www.brinksinc.com

Regional Roundup

Enter a supermarket in downtown Panama City, just blocks from giant cargo ships entering the Panama Canal, and you are likely to see a brightly-colored, glass-enclosed kiosk greeting you with a steady line of customers holding their monthly utility and credit card bills in tow. They are not at the supermarket only to buy gro-ceries. They are also there to pay their bills at Brink’s e-Pago.

Squeeze down a narrow, congested street full of pedestrians in the colorful and car-choked urban core of São Paulo, Brazil. Then turn into an open-air appliance store with music blaring onto the sidewalk from its stereos and TVs for sale. You’ll notice a line of people moving down one corridor inside the store leading to a similar kiosk manned by young, uniformed tellers. The people in the line look ahead for their turn while taking glances at the vari-ous products for sale in monthly installments. They are not there only to look at appliances. They are paying their bills at Brink’s e-Pago.

Replicate this image of customers paying their bills-- in person and in cash—from the Rio Grande to Tierra del Fuego and you have a large market opportunity. Walk-in bill payment in Latin America is an estimated $800 million market. As retailers, utilities and banks continue to outsource their front-end tellers and col-lections services, and increase the volumes and types of collec-tion transactions with increasing customer purchasing power, this number is expected to climb, particularly in high-growth, develop-ing countries.

e-Pago International Inc. is the Panama City-based walk-in bill payment and collections company acquired in early 2006 by Brink’s, Incorporated. What began as an idea conjured up by an IT expert and a former executive of NCR in 1999 has burgeoned into Panama’s number-one payments and collections outsourcing ser-vice for virtually every company that produces a bill in the country. Then add the capital and international footprint of Brink’s, in the past year e-Pago has entered new markets in Latin America, in-

Brink’s Positions Itself CloserBrink’s Positions Itself CloserBrink’s Positions Itself Closerto the Consumer in Latin Americato the Consumer in Latin Americato the Consumer in Latin America

Customers visit walk-in service centers in Latin America to pay their bills, a growing market opportunity for the new Brink’s ePago service.

Brink’s growing e-Pago bill payment and collections business serves both corporate clients and end consumers throughout Latin America.

Contributed by Allen Finch

Page 13: journal

Page 13January 2008 | The Brink’s Journal |

cluding Brazil, Colombia, Venezuela and soon, Chile. The growth strategy continues for 2008 and beyond, not only in additional countries but also by expanding e-Pago into new vertical markets and with new services in the countries where it now operates.

Core to e-Pago is its on-line transactional switching technology. The e-Pago system allows billers (i.e., banks, retailers and utilities) in Latin America to optimize their customer service payment cen-ters by moving from collecting only one monthly bill to accepting a multitude of bills at the same location, thereby inceasing the volume of transactions per location. The e-Pago service therefore is a win-win proposition for both the business client and the end consumer, the latter who now can pay most of their monthly bills in cash at one location. In addition, transactions via the e-Pago switch can be transmitted on-line to the business customer’s data base and to their bank, rather than in periodic batch transfers. The end customer also feels assured— enhanced by the Brink’s brand— in knowing that their bill payments via e-Pago are im-mediate and secure.

The creativity and product knowledge of Ricardo and his manage-ment team have been a key ingredient in enhancing Brink’s under-standing of this exciting market segment, particularly since walk-in cash bill payment is less common in countries to the north. Adding e-Pago to the product portfolio has been a powerful play in Latin America in moving Brink’s toward integrated technology solutions along with the company’s core expertise in secure cash logistics.

Ramírez explains, “What we convey to our customers— banks, retailers, etcetera— is that while the technology behind e-Pago is core to our value proposition, the real differentiator is the high level of service we provide to their customers.” e-Pago focuses heavily on customer service and on the efficiency of the bill pay-ment process, per transaction, per minute. The combination of excellent customer service and high performance is what attracts clients to e-Pago, from cellular providers like Telefónica de Espa-ña’s Movistar, banks such as Brazil’s Banco Bradesco to electric utilities Elektra Noreste and Unión Fenosa.

Further, in a consultative approach, e-Pago helps its clients un-derstand how bill collection is not core to their business and how outsourcing helps to optimize their value-creating activities. Ramírez adds, “Solutions selling has always been our way to ex-plain the value of e-Pago to our clients. By working closely with our clients to identify their challenges and then customize a solu-tion, we simultaneously gain knowledge of their internal business processes. This customer knowledge allows us to upsell new offerings to them in the future.”

Bill payments and collections promises more exciting growth op-portunities for Brink’s in the years to come. Add to collections the multi-billion dollar cash remittance transfers between the U.S. and Latin America, which hit $22 billion between the U.S. and Mexico alone in the first eleven months of 2007, Brink’s will con-tinue to expand this product line in order to provide technology-driven integrated solutions to its business customers.

Allen Finch Allen Finch is Director of Business Development for the Latin America and Canada Re-

gion at Brink’s, Incorporated. When not at the Richmond headquarters, Allen may be

found working on e-Pago and other new business ventures at Brink’s locations such as

São Paulo, Panama City and Bogotá. Fluent in Portuguese and Spanish, he holds an

MBA and a Master of International Management degree from the Thunderbird school of

international business in Arizona, and the College of William and Mary in Virginia.

When meeting e-Pago International’s General Manager, Ricardo Ramírez, for the first time, one can immediately sense the drive and spirit of a technology entrepreneur.

Regional Roundup | e-Pago

Page 14: journal

© Copyright 2008 Brink’s, IncorporatedThe Brink’s name and logo and CompuSafe® are registered trademarks of the Brink’s Network, Incorporated

The Brink’s Journal is published by the Marketing and Communications Department for Brink’s customers and employees. This publication is not intended for general distribution, except as permitted by Brink’s, Incorporated. Please direct comments and/or article ideas to Barbara Miles at [email protected].

BRINK’S JOURNALTHE

Secure Logistics. Worldwide.www.brinksinc.com

Search Our Locations:www.brinksinc.com

Contact Brink’s Corporate [email protected]