R.ydon Maintenance Ltd Rydon House Station Road Forest Row East Sussex RH18 5DW

For the attention of: Mr F Smith

Dear Sirs

• ESTAB LISHED lS!JO •

JS WRIGHT & CO LTD BUILDING SERVICES ENGINEERS

GRENFELL TOWER

Enquiry No/005407/Rydon/PS Date 30th January 2014

AV4

We thank you for your recent valued enquiry for Mechanical, Electrical & Plumbing Services at the above site and have pleasure in submitting our quotation on the attached SLimmary.

We have based our tender on the documents received from you dated 161h December 2013,

and as detailed on the attached schedules 01 - 06

Having assessed the techn ical make up of the project we have identified a number of areas where alternative specification and or design could enable a reduction of our tender to the sum of approximately £60,448.00.

We look forward to the opportunity of working with you .

We trust the attached and above are clear, however should you have any queries please do not hesitate to contact the undersigned,

Assuring you of our best attention at sll times.

Yours faithfully, J S WRIGHT & CO LTD

~- - -~ . ~ 7 Paul Stanley Senior Estimator

ead Office London Office I Email: jswright@Jswright.co.uk 1e A la!:. Buildtng, Portland Street, Birmingham, 86 5RX F: __ _ 1 Northumberland Avenue, ondon, WC2N BW www.jswnght.co.uk

T: - I~E!g1Sl!!r£!il In Englund No. 3095Sl

f}) PAS99 Certificate No. ~ IllS ICARBONC ISO 9001 C~fliflcat~ No, ISO 14001 Ccrtlflooto No. UKAS 10 -OHSA518001 Certlt1cate No. =t:-;M:;

A183

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The documents and parameters upon which this tender is formulated are set out in the fo llowing Schedules and associated Appendices:

Schedule 01 - Financial Information

Schedule 02 - Work Scope and Clarifications

Schedule 03 - General Exclusions/Clarifications

Schedule 04 - Period and Sequencing

Schedule 05 - Basis of Subcontract and lnsurances

Schedule 06 - Facilities and Attendances Requirements

Appendix 01 - Tender Summary

Appendix 02 - Project Management

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Schedule 01 - Financial Information

An analysis of the tender sum is contained with in the sheets attached to these schedu les as Appendix A. The sheets are referenced :

Enquiry No/005407/Rydon/PS

Conditions of Trading This Tender is submitted in accordance with the Standard Conditions of Trading attached herewith and any other conditions specified herein and are NETT.

Should you require 2.5% Main Contractors Discount, 1/39th should be added.

Fixed Price This tender is submitted on a fi.xed price basis for a period of 16 months from this date. If work continues after May 2015 then Fluctuations Price Basis will apply, whereby the increase in the costs of materials and labour will be reimbursed to us and that Condition 3 of The B&ES Conditions of trading - Supplementary Conditions' wi ll apply with a base date of January 2014.

Retention Percentage From the contract documents sent with your enquiry, we note that the Main Contract has a retention percentage stated as 5%; our Tender is therefore based upon this stated percentage.

Value Added Tax To the foregoing tender should be added Value Added Tax at the rate prevailing at the time of payment

Performance Bond We exclude all costs associated with the provision of a performance bond, but with regard to warranties we reserve the right to discuss/agree these documents at a later date.

Credit J S Wright reserves the right to conduct enquiries regarding credit worthiness of potential Clients before acceptance of any order or contract.

lt is a conditron of this tender that if the result of such enquiries is found to be unacceptable the right to withdraw the tender or to seek alternative means of financia l security is reserved .

Unfixed Materials This tender is submitted on the basis that all unfixed materia ls that are reasonably, properly and not prematurely delivered, wil l be incorporated within our regular valuation.

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Schedule 02 - Work Scope and Clarifications

The tender has been based on the installation of the services in accordance with the documents and parameters set out below, save for the technical clarifications outlined below and the technical exclusions detailed in schedule 03.

Specification references

Max Fordham - Employers Requirements for MEP Services dated 131h November 2013

Drawings/Schedules

J4614 A(-)00_300 rev T1 J4614 A(64)502 rev T2 J461 4 R(11)00_099 to 105 all rev T3 J4614 S(-)01_250 & 251 rev T2 J4614 8(61 )01 _200 rev T2 J4614 1(-5 )01 _250 rev T1 J4614 T(--)01_251 rev T2 J4614 1(90)12_000 to 005 all rev T3 J461 4 U(14)01_200 rev T2 J4614 Z(--)500 rev T4 J4614 V(90)01 _250 & 251 rev T1 J4614 V(90)12_001 to 004 rev T3 J4614 V(90)12_005 rev T1 J4614 V(21)00_001 rev T2 J4614 V(21 )500 rev T2 J4614 V(22)500 rev T2

The Technical Clarifications are:

1.0- The number of dwellings/units priced are qualified

• Residential - Dwelling types/units, wet rooms, ownership (If applicable) & disabled units.

T T bl ype a e Type No Ownership

Existing 1 Bedroom 1 Bathroom 40 Rented Existing 2 Bedroom 1 Bathroom 80 Rented

New 1 Bedroom 1 Bathroom 1 Rented New 2 Bedroom 1 Bathroom 2 Rented

New 3 Bedroom 1 Bathroom 1 1 Rented Ensuite (Accessible)

New 4 Bedroom 1 Bathroom 1 3 Rented Shower

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Total No Dwelling/Units 127

Wet Room Table Ownership Bathrooms En-Suites WC Rooms

Rented 127 4 00

Total No Wet Rooms 127 4

Site Supervision We have included for a full non-working supervisor, including attendance from a visiting contracts engineer, to oversee the J S Wright & Co Ltd elements of the project

Design We confirm this is a Design & Build tender and as such we have incorporated design fees within our tender and responsibi lity to develop & complete the 'inherited design' , supplied in the tender documents.

Unquantified Works Where work has been described within the specification but not quantified or scheduled out, we have only al lowed for the extent detailed on the tender drawings. Any work executed within the cat~gory during the contract, which Is not detailed on the tender drawings will become variations to our contract.

Schedule 03- General Exclusions/Clarifications

1. Fire dampers have been included as detailed on the drawings, where no fire dampers have been indicated we have included fi re dampers in fire wa lls of 1 hour and above subject to fire strategy information at time of tender.

2. We exclude all costs associated with routine preventative maintenance of plant during the construction period or during defects.

3. Our tender assumes a period of 12 months defects from the handover date for each section of works

4. We exclude all costs associated with the concealment of services, Le. floor ducts, skirting , trunking etc

5. We assume that all existing equipment & systems to be incorporated in the new works are in good order and fit for reuse. We have not included for any repair or replacement works.

6. We assume the project would have a single handover date, we do not allow for phased handover

7. We have made no allowance for equipment associated with natural ventilation 8. To assist in the preparation of working as fitted drawings and in a suitable AutoCAD

format, we assume free issue of architect's drawings would be provided 9. We exclude acoustic treatment to external plant 1 o. All grilles are to be white in colour. Additional costs can be provided should alternative

colours be required

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11 . We exclude prov1s1ons of smoke ventilation or fire extinguishing systems, unless otherwise stated

12. We exclude fire rated ductwork 13. We exclude lift shaft/motor room ventilation 14. We have made no allowance for either carrying out an air tightness test or any

preparatory work to facilitate such a test 15. We exclude the supply & installation of all roof cowls, or terminations 16. Our tender has been compiled on the basis that the design drawings and performance

specification put forward by the consultant are fully compliant with Part L of the building regulations. We have not allowed for any costs associated with changing the design to fully comply with Part L if it Is found the proposed services put forward by the consultant are non-compliant

17. We assume that the specification and drawings are In compliance with the BREEAM requirements. We have not included any costs associated with BREEAM and Thermal Modelling

18. Our estimate includes the insulation of new soil stack pipework only. 19. Our tender has been submitted on the basis that, if a specialist kitchen fitter is employed;

all architects layouts are reflective of all revisions to their layouts. We have not included adding specialist layouts onto our schemes other than architectural

20. We have included for builders work holes up to a maximum of 50mm through internal partition lightweight walls only. All other penetrations to be by others

21 . We exclude all infilling and fire stopping of builders work holes 22. We have not included for the supply or Installation of any patrasses 23. Unless otherwise stated, our estimate excludes all water leak detection systems 24. We have made no allowance for automatic chlorine dioxide Injection equipment 25. We exclude all works associated with the supply and installation of any new sanitaryw.are

and brassware. · 26. Where white goods are provided, we assume cold water connections only unless

specified elsewhere 27. We exclude Pressure testing of ductwork systems 28. Ductwork will be installed to the following standards HVCA DW 144 Sheet Metal

Ductwork, DW172 Specification for Kitchen ventilation systems; Cleaning levels have been included to DTM2 Guide to good practice - Internal cleanliness of new ductwork installations - Intermediate level

29. We exclude specialist cleaning of ductwork systems 30. All external services are based on the inclusion of MOPE pipe work only. Any

requirements for pipe work suitable for contaminated ground or minimal separation are excluded from our tender -

31. We have allowed the installation of the new above ground drainage system in HOPE. 32. We exclude any works associated with the building rainwater pipework. 33. We exclude any works associated with below ground drainage (inc floor drains) 34. We have made no allowance for any gas sniffer type systems 35. If the underfloor heating system is to be supplied & installed by others we exclude all

flushing, testing, filling and commissioning of these works 36. Unless otherwise stated we exclude condensate drain glass traps 37. Unless otherwise stated condensate drain to be installed in uPVC 38. Unless otherwise stated we exclude building cooling/heating load testing 39. We exclude preparation of planning permission application and all associated costs

however we will supply the required information 40. We wish to point out that it is the main contractor's responsibility to assume a safe

working environment at al l times. I.e. Security and protection against harmful substances & equipment (syringes/needles) .

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41 . We exclude any reinforcement of the roof, for hoisting equipment, that may be required during in installation of the boiler flue liner.

42. We exclude any supply or installation of any inert material backfill to risers. 43. We exclude all works involving asbestos. Any forming of holes, sealing and making good

to be carried out by others. All air tests and certification to be carried out by others before commencement of our works.

44. Kitchen extract canopies in new apartments to be supplied as part of fit out package. 45. All new piped services with in apartments to be carried out using copper pipework and

pressfit fittings. 46. AOV's, actuators and wiring to be provided and installed by window contractor. 47. All new water meters to be provided free issue by Thames Water for installation. 48. We exclude the provision of a BMS supervisor p.c .. 49. We include for temperature/smoke control system as shown and described in the tender

documents. Should any changes be required by building control. or others, cou ld have cost implications.

50. We include for a CCTV survey of the boiler flue shaft. We have however excluded any repair/remedial works should any problems be found.

51. We exclude the replacement of the existing fire rated secondary supply to the smoke control panel, as noted on drg. no. V(90)01_251 T1 we assume it is sufficient to serve the new system.

52. We assume the existing distribution board in the roof plantroom has sufficient capacity for the new equipment.

53. Luminaires are included as shown on the tender drawings. 54. We exclude the provision of hand driers, these to be part of the toi let/changing room fit

out. 55. We include general power installations as shown on the tender issue drawings. 56. We include for a fire alarm installation as shown on the tender issue drawings. 57. We include the costs of SW Security for the access control system. Although the

specification calls for a new system. SWS have elected to re-use the existing system with modifications in line with the new arrangements.

58. We exclude any requirement for disabled alarm systems. 59. We include for containment only for voice, data and telecoms. 60. We exclude any works associated with TV and satellite roof top works.

Schedule 04- Period and Sequencing

Contract Programme Our tender is ba.sed on a contract period of 60 weeks in one visit Mechanical Start on Site March 2014 Practica l Completion May 2015

Acceptance This tender offer is open for acceptance for a period of 6 weeks from the date of the letter.

Design Requirement In order to produce detai led calculations and drawings we require a min imum period of 8 weeks' notice prior to any start on site.

We have not at this time produced a programme, method statement or a schedule of rates. Shoulo these be required we would requ ire at least 20 working days to produce them. lt is

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assumed that all drawings will be made available to ours.elves in electronic format for us to produce as fitted drawings.

Working Hours Weekday working (Monday to Friday) between the hours of 8.00am and 5.00pm.

First Fix Installation of first fix mechanical items prior to the installation of partitioning or ceilings.

Water Tightness Commencement of mechanical Installations following the achievement of water tightness of the building.

Commissioning An appropriate period of 30 days for the commissioning of the mechanical services following completion of all other works.

Lead in Period We would require a four (4) week lead in period for site commencement from receipt of a suitably worded letter of intent, official order or signed contract documents. We would also require 'for construction' specification and drawings for the building services, architectural and structural disciplines.

Schedule 05- Basis of Subcontract and lnsurances.

The tender has been formulated on the basis that any subcontract entered into will be based on the principles of the JCT 2005 Forms of Contract/Subcontract and will not contain terms any more onerous than the terms of those Contacts/Subcontracts.

Within t~e :en.~er w_e .have includ~d f~~f the .. fo llowing ins~ ranee cov.er. le~els: . . • Pubhc Liability L1m1t of Indemnity: --m all, any one accident and unl1m1ted dunng

any one period of insurance

• Contractors All Risk: ~,~~~~co~n~tract limit • Professional Indemnity: each and every claim (should such insurance be

required as a part of the Subcontract) .

Schedule 06- Facilities and Attendances Requirements

Attendances This tender is submitted on the assumption that the fo llowing attendances would be provided for us free of charge:-• Welfare facilities for our operatives • Space on site for our internal storage and workshop facilities, including a suitable power

supply • Uninterrupted Site general lighting and illumination for winter working, deep plan areas,

basements, roof spaces, etc

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• srte power for use for our small hand tools run at 110 volt single phase 50 Hz, distributed throughout the working areas. for our operatives

• Protection of our works, after incorporation into the building or site, up to certificate of practical completion

• Site safety fac ilities for our operatives and works • The use Of skips provided by others • Fuel for testing, commissioning, and site accommodation • Crainage and hoisting (specialist crainage is excluded) • Secure hard stand ing for our site • On-Site parking • Scaffolding/access equipment/modification of scaffolding for heights above 3 meters • Datum levels to be clearly marked for finished floor levels in each working area • Payment of all Statutory Authority charges • Decoration or painting out of services of any description • None of our services to be concealed until they have been tested thoroughly to our

satisfaction, witnessed and certified by someone in authority and insulated is necessary • Support platforms for water tanks • Sealant to sanitaryware • The use of the site below ground drainage for the purposes of flushing our services, we

ass.ume if a discharge licence is required this will be arranged by others • The use of a fork lift truck for offloading and moving of our plant/equipment

Existing Materials Existing materials on which we have to work and/or reQuse etc. are assumed in a fit state for the requirements, but should replacements become necessary the cost would be added to our final acco1.1nt.

Weights of our Equipment lt is a condition of this estimate that you will take steps to ensure, if necessary, that the existing structures, etc., will be suitably strengthened to accommodate the added loads of our various components. This work is excluded by us.

Accommodation for Plant and equipment We would point out that plant rooms, service ducts, etc., should be designed large enough to allow for safe installation and maintenance and provision of sate access and egress for plant, equipment and personnel all in accordance with the requirements of CDM 2007 regulations.

Clean Air Act Under the requirements of the Clean Air Act. local authority approval must be sought and obtained before installation of fuel consuming appliances commences. The responsibility to take this step lies with the purchaser, but we would be prepared to assist you in making the application. Should the local authority require provision beyond those already included, our estimate would be increased accord ingly.

Waste Management In accordance with our ISO 14001 accreditation we would welcome the opportunity to discuss your Waste Management Plan and how we can assist you in complying with it, prior to e;my commencement on site.

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Incoming Services Our tender ls exclusive of any incoming services' charges, for exemple: -• Project gas supply and meter • Project water supply and meter and/or individual meters to dwelling • Incoming fire mains hydrants and flush out valves • Any infrastructure charges • Any excavation works associated with below ground services, including making good • Connection charges to public or private sewage systems • Any charges relating to statutory authorities where a fee or service charge is applicable

Building Construction Our design and tender is based on U-Values stipulated in the building regulations. No allowance for tradeoffs has been made within our tender.

Incoming Water Supply Our tender is based on the local water authority providing us with water at the new meter at 1.0 bar.

Incoming Gas Our tender is based on the local authority providing gas at 20.8 mbar at the outlet of the meter.

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Enquiry No/005407/Rydon/PS

Date 301h January 2014

GRENFELL TOWER

MECHANICAL AND PLUMBING SERVICES INSTAL.L.ATIONS

Appendix 01 - Price Summary

Please see the enclosed summary sheets

Our saving for the alternative RH in place of the R1 radiators in lounges of the existing two bed apartments, would amount to the sum of £12,567.00.

Our option cost for hard wired metering, for data collection, would amount to the additional sum of £35,630.00

Our option cost for hard wired & wireless metering, for data collection, would amouflt to the additional sum of £78,179.00

Our option cost for outstation type controls , wou ld amount to the additional sum of £18,765.00

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Appendix 2

1. Project Management

2. Planning I Programme & Completion

3. Method of Procurement

4. Handover Documentation & Warranties

5. Functionality of Installation

6. Integrated Management System

7. Aftercare

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1. Project Management

Roles and Responsibilities

Operations Director Paul Featherston The Role of the Operations Director is:-• To ensure that the project is fu lly staffed to meet the requirements of the project, that the

project management has available all ancillary and support staff and that replacement staff are made available when necessary.

• To monitor the progress and quality of the works. The Operations Director will ensure that the client's requirements are being met and that the contract is being administered in accordance with the requirements of the client, the client's representatives and J S Wright's procedures.

Technical Director Andrew Smith The Role ofthe Technical Director is:-• To allocate works to the relevant competent persons • To carry out and oversee the design process • To ensure that the design process Is staffed sufficiently to meet the requirements of the

contract • To regularly review and maintain policies, procedures, systems and processes

Contract Manager Steve Hanoock The Role of the Contract Manager is:-• The Contract Manager will be the Company's senior representative for this project and

will have the authority to make decisions on behalf of the company and accept responsibil ity for all that matters affecting the project (unless Company Policy is involved)

• The Contract Manager will be responsible for the overall administration, control, programming and progress of the contract. He will be supported by appropriate technical and administrative staff to enable him to fulfil his duties effici~;Jntly

• The day-to-day duties of the Contract Manager will include attendance at meetings on behalf of the Company, implementation of procedures for the flow of information, monitoring of programme and in conjunction with other members of the team, the requisition of plant and materials for the works

• The Contract Manager will be responsible for the implementation of the J S Wright Quality Management Systems, including the organisation of Inspection visits to manufacturers and sub-sub-contractors works where required

• The Contract Manager reports to the Operations Director

Residential Design Manager Terence Mclaughlln The Role of the Residential Design Manager is:w • As required the Design Manager will take responsibility for specific Design Engineers

running their own projects as a further tier of management. The responsibilities when taking on this role are to ensure that a design estimation process is fully staffed to meet the requirements of the project. To monitor the progress and quality of the works, to ensure that the client's requirements are being met

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• The day-to-day duties of the Design Manager will include attendance at meetings on behalf of the Company, implementation of procedures for the flow of information, monitoring of programme and in conjunction with other members of the team, the requisition of plant and materials for the works

Senior Contract Engineer The Role of the Senior Contract Engineer is:-• The Senior Contract Engineer will be responsible for ensuring that the dai ly, weekly and

monthly workload commitments are achieved within the requ ired timescales • The Senior Contract Engineer will ensure that requirements of the specificatiotls and

drawings are ful ly adhered to • The Senior Contract Engineer will ensure that the quality of the installed works is in line

with the requirements of the specification and JS Wright's own stringent quality standards. No compromise on quality will be accepted

• The Senior Contract Engineer will be responsible for ensuring that all personnel acting on behalf of JS Wright, whether directly employed or one of our subcontractors, w6rk within a safe and efficient manner and use the correct tools and equipment to undertake the tasks required and have the correct training to allow them to do so

• The Senior Contract Engineer will ensure that all operatives are in possession of and use as requ ired the correct PPE equipment and clothing

• The Site Supervisor, will , in conjunction with other members of the tMm , requisition the plarit and materials necessary for undertaking the works

• The Senior Contract Engineer will attend meetings on behalf of the Company as requ ired in conjunction with others or individually

• The Senior Contract Engineer reports to the Operations Director • Provide First Aid cover for the JSW employees on site

Health, Safety and Quality Manager Toby Guise The Role of the Health, Safety and Quality Manager is:-• The Health, Safety and Quality Manger wil l be responsible for overseeing the

administration and implementation of Health , Safety and Environmental m;;~tters • The duties of the Health, Safety and Quality Manger will include attendance at meetings

with the Senior Contract Engineer, implementation of procedures for the flow of information and monitoring, and attendance at Health , Safety and Environmental meetings with the principle contractor

• The Health, Safety and Quality Manger will be responsible for the overseeing J S Wright's Integrated Management Systems, and implementing any changes to this system

• The Health, Safety and Quality Manger will undertake various training for operatives Including abrasive wheels and manual handling if required , and ensure that all operatives are in possession of the relevant and up to date training required to carry out the works

Non Working Foreman The Role of the Non Working Foreman as Site Supervisor is : ~ • The Site Supervisor will be responsible for ensuring that the daily, weekly and monthly

workload commitments are achieved within the required timescales • The Site Supervisor will ensure that requirements of the specifications and drawings are

fully adhered to • The Site Supervisor will ensure that the quality of the insta lled works is in line with the

requirements of the specification and J S Wright's own stringent qua lity standards. No compromise on quality will be accepted

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• The Site Supervisor will be responsible for ensuring that all personnel acting on behalf of J S Wright, whether directly employed or one of our subcontractors, work within a safe and efficient manner and use the correct tools and equipment to undertake the tasks required and have the correct training to allow them to do so

• The Site Supervisor will ensure that all operatives are in possession of and use as required the correct PPE equipment and clothing

• The Site Supervisor, wi ll , in conjunction with other members of the team, requisition the plant and materials necessary for undertaking the works

• The Site Supervisor will attend meetings on behalf of the Company as required in conjunction with others or individually

• The Site Supervisor reports to the Senior Contract Engineer. • Provide First Aid cover for the JSW employees on site

2. Planning I Programme & Completion

Should J s Wright be successful in securing the project the following operations would be implemented • Upon receipt of the Main contract periods a specific J S Wright programme of works is

produced. This programme will be reported against on the attached Programme Progress sheet, Document Ref 4.2.4007. The report is generated 2 weE;Jkly or monthly as requ ired . (We have already produced a preliminary programme, copies are attached)

• During the project install J S Wright hold internal planning meetings and external planning meeting!;? with the main contractor to monitor progress

A commissioning programme is produced in conjunction with the following :-• The Required Commission ing period (attached), in conjunction with the commissioning

specialist J S Wright will engage on the project. Appointment of the commissioning specialist is an early appointment. This specialist will be one of the J S Wright approved Subcontractors

• A copy will be issued to the electrical contractor and J S Wright will work with the electrician to provide a combined M & E commissioning programme

• A specific commissioning matrix will then be produced • Tick sheets are co llated and produced by J s Wright and issued at the monthly contract review meetings. A sample from another project is attached

3. Method of Procurement

We have obtained accreditation for an integrated management system (IMS) throughout our business. The systems to carry out the procurement process are within our IMS system and the Estimation package used to run our business as a whole.

The procurement sequence is as follows: -• Internal Handover from design to contracts with the Technica l Director, Engineer and all

contract staff listed above • Production of buying schedule as attached MCA sheet to procure all items supply and

subcontract • Final enquires issued, note all suppliers to be from the J s Wright supply chain • Internal financial review and technical review to ensure plant and SC items are compliant

with the specification • All procurement items issued on Technical Submittals for Client approval • Final orders placed

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• Plant technical schedules produced with delivery schedules giving sizes I weights etc • Final documentation received for 0 & M Manuals • Post works all subcontractors and suppliers reviewed on J S Wright KPI sheet to review

performance • All plant is procured via our Estimation package which is the J S Wright contact

procurement and accounts linked package. Authority levels are set and plant needs to be authorised by management to enable orders to be placed

• All subcontractors are pre signed to the J S Wright T & C's and Health and Safety requirements to have been on the J s Wright supply chain

4. Handover Documentation & Warranties

Upon completion of the project all As Installed Drawings will be included along with the various manufacturer's equipment information and operating and maintenance procedures within bound manuals for retention by the Client on site. This will be issued as a minimum 10 weeks prior to full or sectional PC, (Excluding final test sheets).

These manuals will be produced during the course of the contract and issued in draft format for Client approval prior to practical completion .

The manuals will be indexed and contain sections for drawings, contacts, manufacturers information, maintenance schedules, emergency procedures, spares, controls and commissioning results.

During the final stages of the contract, a Client Tra in ing programme will be produced indicating details of the specialist and general training intended to be given on the various equipment and systems installed. The training will be arranged to take place prior to Hand Over of the project or if necessary immediately following Hand Over If the Client wishes. A fu ll training matrix will be issued as a minimum 1 o weeks prior to PC to enable the end user to ensure all of the relevant staff are available for training . We will ensure all staff who attend training are certificated to show training has taken place.

We welcome the opportunity to get the Clients final staff involved as the project nears completion and have found that involvement by the end user in sections of commissioning helps to give a clear understanding of the systems installed.

Dependent upon sectional handovers plant warranties may need to be extended. Costs for extended warranties can be obtained as required and written into main orders with suppliers I subcontractors.

5. Functionality of Installation

Functionality of installations will be obtained and demonstrated by a strict commissioning and handover process of areas at completion . All as listed above. Seasonal commission ing is offered with our installation to ensure the systems are operating correctly post PC.

We will complete the following pre commissioning; • A full set of commissioning sheets written up for each service to be commissioned a

minimum 4 weeks prior to PC. These will be issued to the design team for final verification prior to commissioning

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• All commissioning will be demonstrated by our specialist to J S Wright and then offered to the end user as a final demonstration

6. Integrated Management System

J S Wright has successfully gained the following accreditations;

• PAS99 • ISO 9001 • ISO 14001 • OHSAS 18001

We have a fully integrated management system that enables us to monitor and manage all aspects of our business. We have passed rigorous external audits from BSI to gain these accreditations.

Our Integrated Policies are included and cover health & safety, environmental and quality.

7. Aftercare

Our commitment to our Clients once we have finished a project has been significantly improved. We now have a dedicated team that deals with al l aspects of Aftercare. The Aftercare Manager and team will visit the site when it is near to PC to familia rise themselves with the project as it enters into the defect period.

Normal working hour's response time Monday to Friday 8.00 - 17.00 • Emergencies - within 4 hours • Urgent- within 24 hours • Routine - with in 1 week

Out of normal working hours • As soon as is practically possible (aim to attend within the above response times)

In some cases the above examples may only be temporarily repaired with in the 24 hours.

Reporting of Defects Defects must be reported to the Aftercare Department at the J S Wright Head Office so each defect can be log!;;]ed on to our system and therefore be actioned accordingly by prioritisation.

Direct calls to an Aftercare Engineer or Contract Engineer are not permitted at any time

Normal working hour's response time Monday to Friday 8.00 -1 7.00

Out of normal working hours As soon as is practically possible (aim to attend within the response times above) In some cases the above examples may only be temporarily repaired within the 24 hours.

Emergencies - within 4 hours

Urgent- within 24 hours Routine within 1 week

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Tel:

Emergencies would normally be defined as; • Major Flooding (burst or

leaking pipes etc) • Loss of Heating in winter • Gas Leaks

Tel

Urgent would normally be defined as; • Dripping water that can

be easily contained • Heating but no hot water

Procedure is as follows depending on priority; Emergency- 24 hours a day

Routine would normally be defined as; • General maintenance

works

Tel: (Also applies to weekends and Bank holidays. You wi ll be automatically put through to the correct person during out of office hours)

Urgent I routine - 24 hours a day Tel: (Also applies to weekends and Bank holidays. You will be automatically put through to the correct person during out of office hours)

Routine Email : aftercare@jswright.co.uk or Fax:

Information to be submitted by Main Contractor • Your defect identification number • Description of fault reported • Point of contact (Main Contractor Customer Care ~ Name, number and e-mail address) • Contact Telephone Numbers- (to Include home and mobile number of occupier) • Full address for defect Once we have that information, we will log it onto our system and assign an Aftercare Engineer. The point of contact for the Main Contractor will then be sent an automated email informing them of the actions we will be taking, including date of action.

For all works undertaken Our Aftercare Engineers are in receipt of risk assessments and method statements to which they will follow at all times. These cover Lone Working, and general maintenance. If any Hot Works are needed, they will be subject to the approval and issue by the Main Contractor only.

Completion of DMect A copy of our Service Engineer Report will be issued to the occupant or on site Client representative concerning the status of the defect.

The report will contain amongst other information; • The reason for call out • The work that was carried out • Name of the Aftercare Engineer • If the defect has been resolved and is in working order

The Service Engineers report will then forwarded to the J S Wright & Co Aftercare Department to log it onto our system. An automated email will then be sent to the point of contact for the Main Contractor closing out the defect. A weekly report can then be compiled by the Aftercare

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Manager and issued to the Main Contractor to confirm what has been closed out I what needs further action if necessary.

Non Mechanical Issues and Deferred 'Cal l outs' Any callouts where by an Aftercare Engineer has attended to find that the defect is not a J S Wright & Co Ltd issue may be charged.

The above is subject to change to suit Individual requ irements.

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