I am a confident and reliable professional, who has vast experience of managing complex projects, and demonstrates a forward-thinking approach to the management of assignments. Possessing vast experience of coordinating and

managing all project activity, providing clear guidance and ensuring that all requirements are fully met. Having excellent interpersonal skills I am able to elicit cooperation from a wide variety of sources, including senior management, clients and stakeholders.

0 0 4 1 7 6 3 4 5 1 5 0 0

P r o j e c t & P r o c e s s M a n a g e r , B u s i n e s s A n a l y s t & P M O

E D U C A T I O N

EXECUTIVE MBA FFHS Zürich 2008 - 2010 ECONOMIC & COMPUTER SCIENCE FOM Essen 1998 - 2002

Senior PMO & Senior Project & Process Manager Credit Suisse AG / Zürich / 2010 – Present

PMO: “Stakeholder Relationships Management” - “Scope and Benefit Definition” - “Project Accountability, Roles & Responsibility” - “Scope, Cost & Benefits Management” - “Risk & Issues Management” -“Dependency Management” - “Plans & Progress” - “Quality Assurance”- “Effective Boards & Committees” - “Infrastructure People & Performance Training” - “Relationships with External Decision Makers” -“PMO Staffing and Skills” - “Development Methodology” - “Supplier Management” - “Change Control” (2014-2016)

Setup Global SharePoint Governance: “Guiding Principles” - “Business

Requirements” - “Business - Operating, & Service Model” - “Roles & Responsibilities” - “Communication & Training Plan”. (2013-2014)

Setup Information Strategy: “Identification” - “Design” -

“Documentation” - “Implementation” - “Identification” -“Implementation” - “Business Processes Management”. (2012)

Application Owner of Real Estate Application: “Requirements Writing” -

“Maintenance” - “Contract Management” - “Project Management”. (2008-2013)

Projects: “Target State Architecture Designs for Wealth Management &

Private Banking” - “OTC Derivatives Project” - “Recovery & Resolution Plan Setup” - “Global Demand & Service Management Strategy Corporate Real Estate” - “Information & Application Strategy for Corporate Real Estate.”

K Ä P F N E R W E G 2 4 – 8 8 1 0 H O R G E N

M E @ J U L I A - H A I T Z . I N F O

W W W . J U L I A - H A I T Z . I N F O

P R O F E S S I O N A L S K I L L S

JULIA HAITZ

P R O J E C T M A N A G E M E N T /

P M O / B U S I N E S S A N A LY S T

/ P R O C E S S M A N A G E M E N T/

P R O J E C T

C O M M U N I C AT I O N / L E A N

M A N A G E M E N T / A G I L

T E C H N I C A L S K I L L S

M I C R O S O F T S H A R E P O I N T

M I C R O S O F T O F F I C E

M I C R O S O F T V I S I O & P R O J E C T

M I C R O S O F T & S A P B I

O T H E R S J I R A , C A C l a r i t y

T R A I N I N G S

(CO N TI NUED )

Technical Product Manager UBS AG / Zürich / Jan 2008 – Dec 2009 Product Management for Document Management & Collaboration

Services(BAU): “Records-Management” - “Lifecycle Management” -“Architecture Design” - “Decommissioning” - “Financial & Business Processes” - “Product Strategies” - “Requirement Analysis” - “Personnel Responsibility”

Projects: “OpenText Livelink Migration” - “FAST Search Corporate Web Implementation Project” - “Visibility study for an internal archiving system”.

Senior Project Manager Lufthansa Group / London, Copenhagen, Singapore / 2003 – 2007 “Business Cases” – “Requirement Management & Analysis” – “Business

Process & Idea Management” – “Project Management (Waterfall & Agile)” - “Budget Control” – “Contract Management” - “Programming” –“Implementation & Configuration of SharePoint Projects” - “Stakeholder Management”.

Projects: “IT Project Management for Cockpit Communication - Swiss

International Airlines (2005-2007) ” - “Consulting for several Airlines SAS in Copenhagen & Singapore Airlines in London & Singapore (2004-2005)” - “Flynet Project - Worldwide First Aircraft with Internet Access in Washington DC Lufthansa (2003 -2004 )”

Project Manager Sapient INC / Düsseldorf & Munich / 1999- 2003 “Requirement Analysis” - “Content Analysis” - “Usability design” –

“Internal Knowledge Management”

“Projects: Relaunch T-Online” – “Yello Strom Relaunch”

Trainee, Student Commerzbank AG / Essen / 1997 - 1999 Training on the job and part time university degree.

// SCRUM // SharePoint Power User // End to End Microsoft BI // SharePoint Development // Operation Excellence // Red Dot CMS // Livelink System Administration, // Livelink Obtree C4 CMS, // WordPress // PMI-ACP® started 11/16

I N T E R E S T S

// COOKING // TRAVELING // DESIGN // SKIING

L A N G U A G E S K I L L S

/ / G e r m a n / N a t i v e / / E n g l i s h / F l u e n t / / F r e n c h / G o o d / / S p a n i s h / B a s i c

P E R S O N A L D A T A

// DATE OF BIRTH: 9th July 1974 // MARITAL STATUS: married Two Children

C E R T I F I C A T I O N