julie binter organizational learning professional arizona state university/arizona supreme court...
TRANSCRIPT
Julie BinterOrganizational Learning Professional
Arizona State University/Arizona Supreme Court
Emotional Intelligence
Emotional Intelligence
“The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth.”
- Salovey & Mayer 1999
Feeling Brain
Limbic brainEmotional Headquarters
Thalamus “watches” for threat
Hippocampus pays attention
Amygdala houses reactions
80,000x the speed of the cortex or “thinking brain”
Hijacking
Cortex
“Translator”
“emotional headquarters”
Sensation
“Air Traffic Controller”
Sometimes, the brain reacts to a potential threat and bypasses the cortex (thinking brain) and the signal goes
straight to the amygdala.
“Amygdala Hijacking”
Feeling Brain cut off from Thinking Brain
Hijacking - Joseph LeDoux, The Emotional Brainhttp://www.youtube.com/watch?v=A0VOgGPUtRI
Social and emotional abilities were 4x more important than IQ
in determining professional success and prestige.
(Feist & Barron, 1996 cited in Cherniss, 2000)
UCLA research indicates that only 7% of leadership success is attributable
to intellect;
93% of success comes from trust, integrity, honesty, creativity, presence
and resilience. (cited in Cooper and Sawaf, 1996)
“They may forget
what you said, but they will never forget how you made them
feel.”– Carl W. Buechner
Know Yourself Clearly seeing what you feel and do.
Choose Yourself Doing what you mean to do.
Give Yourself Doing it for a reason.
Selfawareness
Selfmanagement
Self direction
Developing EQ
• What helps me manage my feelings to stay more positive?
• How aware am I of what I am feeling in the moment?
• How do my feelings, mood and behavior impact other people?
Know Yourself
“The ultimate measure of a man is not where he stands in
moments of comfort and convenience, but where he
stands at times of challenge and controversy .”
Martin Luther King, Jr.
EI You Can See
ChoiceBouncing backListeningEmpathizingRiskingFlexingIncluding
ChoiceBouncing backListeningEmpathizingRiskingFlexingIncluding
AutopilotBlamingUnforgivingDefendingStonewallingJudgingExcluding
AutopilotBlamingUnforgivingDefendingStonewallingJudgingExcluding
• How can I become more aware of how my emotions impact the decisions and choices I make?
• What causes me to get hijacked?
• How am I currently managing my feelings?
Choose Yourself
• How empathic am I?
• What motivates my life today?
• How can I connect more deeply with others in my daily interactions?
Give Yourself
Julie BinterOrganizational Learning Professional
Arizona State University/Arizona Supreme [email protected]
Thank You!