july 2013 n&e

CONTENTSFeatures

Association News

About the Cover2013 Trade Show SponsorsClean Quik Carpet Service; Ferguson Enterprises; Law Office of Hall & Sitler; L.I.C.R.A.-Nashville; Apartment Finder; The Gate Techs, LLC; Copper Creek Electric Company; Star Restoration

Photo Compliments of Penny Rawls

GNAA NEWS & EVENTS JULY 20132 0 1 3 B o a rd o f D i r e c t o r sPRESIDENTSHELLEY JAMES, CAM

PRESIDENT ELECTTAMMY LEE

VICE PRESIDENTSTACY GARCIA , CAM

SECRETARY/TREASURERDIANA ENGLISH, CAM

IMMEDIATE PAST PRESIDENTLINDA MASON, CAPS, ARM

MANAGERS REPRESENTATIVEJUDITH STRONG, CAM

MAINTENANCE REPRESENTATIVEDIANE MASON

ASSOCIATES REPRESENTATIVEJIMMY KING

MANAGEMENT DIRECTORSREBECCA BRITTSTEPHANIE BURNS, NALP, CAMDIANE CATHEY, CPMJO ANNE CORBITT, CPMBROOK KEEN, HCCPANDREW KL AHN, CAMKELLY LUCKYLISA SWICK , CAPSZ AC WARDABBY WITTENMEIER

MAINTENANCE DIRECTORSJEFF BECKERRUST Y GUILLIAMS, CAMT II, CPO

ASSOCIATE DIRECTORSJACK ABERNATHY, CASJILL CARPENTER , CASJANELL MAYO, CASAMY LEONARDDWAYNE RAWLS, CAS

MDHA REPRESENTATIVENORMAN DEEP

LEGAL ADVISORWES HALL

EXECUTIVE DIRECTORDIANE CARTER

EDUCATION & MEMBER SHIPSAR AH SMITH

FINANCEL AURIE L AGUNA

STATISTICSCONNIE MORRIS

MARKETING, MEETINGS & EVENTSDANIEL SIRCY

ACTIVE PAST PRESIDENTSMARY BRADLEYBRAD CATHER , CPM, HCCP, SHCMKIRBY DAVISJACKSON DOWNEYFAYE ELLIS, CPMANDY GASS, ARMBARBARA HAYNESCHARI LEWIS, CAM, CAPSLINDA MASON, CAPSHAROLD MORRISNANCY MORRIS, ARMLINDA PAGE, CPM, ARMELLEN PARKERRITA WILKINSON, CPM, ARMJOYCE WOLFE, ARM

4 FEATURE ARTICLE Reinventing Older Communities

6 IT’S THE LAW Don’t Let Your Tenant’s Dog Bite His Neighbor

7 TAA 2013-2014 Legal Resource Handbook

8 LEASE APPEAL The Trade Show is a Must-Attend Event

9 THE SUPPLY SIDE A “Working Vacation”

10 TOOLBOX Cracking Down on Dog Poop with DNA Testing

14 MAINTENANCE APPRECIATION EVENT Take Me Out to the Ball Game!

14 CALENDAR Something Special Noted on the Calendar

15 EDUCATIONAL OPPORTUNITIES Register Now!

16 TRADE SHOW REGISTRATION Your Vacation Destination

17 MANAGERS NEWS June Luncheon Highlights

18 ASSOCIATES NEWS June Luncheon Highlights

19 MAINTENANCE NEWS June Luncheon Highlights

24 2013 TRADE SHOW Your Vacation Destination

20 NEW MEMBERS Welcome!

21 BEER, BUTTS AND BBQ Proceeds to Benefit the ERP Fund

22 MOMENTS WITH MAY The Adventures of May B. Knutts

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4 GNAA NEWS & EVENTS

FEATURE ARTICLE

BY JULIE STAYTONFREEMAN WEBB

THINK OF ALL the apartment communities you pass on the way to work each day. Remember that beautiful A-class community down the street? You know…the one that maintained 98% occupancy all year and could easily charge premium rents, because they had state-of-the-art amenities and attractive interiors? Oh, wait a minute…that’s right. It’s now the one you wished wasn’t on your block since it’s been neglected over the years. I’ve got some news for you—that once tattered community could be the newest addition to a wise investment company’s portfolio. With some creative ideas and well invested funds, the former eyesore will be the newest gem in the neighborhood.

When we look to add properties to an investor’s portfolio, we search for diamonds in the rough—communities that need a little love, attention, and a touch of imagination. A recent example of a community that has undergone a makeover is part of the Freeman Webb management portfolio. The property was well built, in a con-

venient location, and simply had tremendous potential. Before we got started, we had to come up with a plan; there were several things to consider. Ultimately, we had to determine which changes would give the investors the greatest return on their investment but also provide residents with a product that was unforgettable.

We decided to start with the name. What was the reputation of the property? Did the commu-nity need rebranding? Changing the name of a property can make the community more appealing to future residents because it removes the negative connotation and permits pre-judgment to be thrown to the wayside. All one needs is an aggressive marketing campaign and a new sign. In this case, we opted to keep the name and get a new sign. It turned out great!

Remember, the community markets itself to guests, vendors, prospects, and anyone else who may drive by it each day. So how’s the curb appeal? What exterior improvements would enhance the property? A way to ensure the reinvented property is reflecting an increased standard of quality is by updating the exterior. Our newest acquisition needed a little boost in some of these areas. By updating the front sign and installing flags around the entrance, we were able to improve the com-munity’s curb appeal. We also built new flower beds with stone walls and installed beautiful new plants and flowers along the driveway. The once unappreciated community lake soon evolved into a waterfront park with nature trail, covered pavilion, and unique seating areas for residents to sit back and relax. The exterior improvements are spectacular. Several residents can even enjoy the views from within their home, which brings me to another area for reinvention.

The interior areas of the community that we considered updating were the clubhouse, amenities, and residential units. Updating the interior unit with contemporary lighting, updated hardware and new appliances can take a tired old unit and make it fresh and modern. Remodeling the inte-rior of each apartment is a phenomenal way to see a return on investment. Updated kitchens and bathrooms give managers and their teams the extra tools needed to capitalize on the reinvention, by leasing renovated units at the highest rents. Any team member would be proud to take prospects on tours of the newly renovated apartments. They would be sure to show off the updated clubhouse and stop by the new fitness center before heading back to close the lease. Adding modern amenities also plays an integral part in maximizing rent growth. Who wouldn’t pay more for new amenities and services that made residents’ lives a little less stressful? How about a resident portal that allows

Reinventing Older Communities

CONTINUED

With some creative

ideas and well

invested funds, the

former eyesore will

be the newest gem in

the neighborhood.

GNAA NEWS & EVENTS 5

online payments and service request submission? What about a coffee bar with free Wi-Fi? Do your homework. Focus on your target market when determining what amenities to add to the community, and get your team involved. They communi-cate with prospects and residents every day. Their cooperation can help determine what amenities the residents will find most valuable.

The final area that needs consideration during a community reinvention is the community’s management team. Are they enthusiastic and full of energy? Do they enjoy their job and provide great customer service with a smile? The community may undergo a major physical change, but if the management team doesn’t exceed expectations and provide the service resi-dents desire, then there is an important element missing. Do not be afraid to make changes; change is necessary for growth. No matter what, be sure to have the best team on site to make certain the community possesses the ideal formula for a suc-cessful reinvention.

In my experience, working with zealous investors, excited about expanding in the Nashville market, is a joy. They are delighted to purchase distressed communities in a market that is flourishing, rightfully so. Some may see weathered communi-ties as an eyesore or overwhelming project; we see it as a great opportunity. With some rebranding, interiors and exterior updates, added amenities, and a superb team, a tired old com-munity can again be the sparkling gem it once was.

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Serving Apartment and Property Managers throughout Tennessee

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All types of Roofing ApplicationsReroof / Tear-offs • Repair and Maintenance Work

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TWO RIVERS ROOFING, INC.


IT’S THE LAW

BY WES HALLLAW OFFICE OF HALL & SITLER

WE CAN REMEMBER when the dog bite rule was simple: “Every dog gets its first bite.” This is no longer the law in Tennessee.

For a landlord to be held liable for injuries caused by a tenant’s dog (or other pet), the injured party must prove:

Strike One: The landlord had retained sufficient control over the leased premises to afford an opportunity for the landlord to require the tenant to remove the dog or safely restrain it; and,

Strike Two: That the landlord had knowledge or notice of the vicious propensity of the dog.

Two Strikes, You’re Out!In multi-family housing, it is a given that landlords “retain sufficient control of the

leased premises” because of our pet policies and statutory duties. Therefore, we’ve already had our first strike.

The second strike will be a question of fact. Did the landlord have knowledge or notice of the vicious propensity of the dog? These questions will always be answered on a case-by-case basis, but there are some indicators that a court might use to find that a landlord had notice of the viciousness of the animal. •Hasthedogbeenseenorknowntobark,snap,orlungeatpeopleorotheranimals? •Doesthedog’sownerallowthedogtorunlooseon the property? •Ifyouhavepetpoliciesandrules,aretheybeingenforced? •Ifyouprovideanytypeofrestraintsuchasafenced area for pets, are the areas being properly maintained? •Isthefencingadequate? In a recent Court of Appeals decision, the court ruled that a maintenance tech’s testimony that he would not have gone near the dog unless the dog was fully restrained caused the Court of Appeals to return the case to the trial court as to the issue of whether or not the landlord had notice of the dog’s vicious pro-

pensity. How do we protect ourselves from liability?

•Reacttoanyandallreportsofanydog’svicious propensities.

•Haveleaselanguagethatverifiesyourcontrol over the leased premises.

•Enforcepetpoliciesandrules.•Evictifnecessary.•BUTWAIT–whataboutFairHousing

law, service animals, assistance animals?Must we provide reasonable

accommodation?

Don’t Let Your Tenant’s Dog Bite His Neighbor

Law Office

M. Wesley Hall III

Eric W. Sitler

Nathan C. Lybargerof counsel

Thomas Patrick Wall IIIof counsel

223 Madison Street • Suite 212 • Madison, TN 37115

615 .868 .4101 • Fax 615 .868 .3893


TENNESSEE APARTMENT ASSOCIATION

BY CATIE LANE BAILEY,DIRECTOR OF GOVERNMENT AFFAIRS, TENNESSEE APARTMENT ASSOCIATION

THE TENNESSEE APARTMENT ASSOCIATION is in the process of updating the Legal Resource Handbook to be published later in the year. This handbook will include approximately 150 pages of valuable information on Federal Multi-Family Housing Laws, Tennessee Multi-Family Housing Laws, sample forms, frequently asked questions, and the NAA Tennessee Lease.

The Legal Resource Handbook will be available to ALL TAA apartment community and management company members—close to 1,300 members in Chattanooga, Knoxville, Memphis, Nashville, and the Tri-Cities. Additionally, the Handbook is often distributed by TAA members to judges and attorneys who take part in legal proceedings regarding multifamily housing issues. The Handbook is a wonderful resource to many!

In the past, TAA has only been responsible for the content of the Handbook, while the local affiliates have been responsible for selling advertising to cover the cost of publication. Because TAA has grown to include many statewide Associate Members, TAA will now assume the responsibility of both content and advertising. This will eliminate the need for each local affiliate to sell

advertising individually. Associate Members have the opportunity to advertise in the book in a way that best suits their financial abilities. Below are the advertising options and costs:

Inside Front Cover – Full Page SOLD Table of Contents – Full Page SOLD Inside Back Cover – Full Page $1,000 Outside Back Cover – Full Page $1,000 Full Tab Page – Only 4 Available $750 Half Tab Page – Only 2 Available $400

Because advertising is available on a first come, first serve basis, it is important to get your request in as soon as possible. If your company has regional offices that operate on separate budgets but would like to purchase one advertisement, the cost of the advertisement can be billed accordingly. Don’t miss out on this wonderful opportunity to make over 1,300 members aware of the services your company provides! For questions or to reserve your advertisement, contact: Catie Lane Bailey, Director of Government Affairs Tennessee Apartment Association (o) 615.365.3047 [email protected]

2013-2014 Legal Resource Handbook

The Handbook is a

wonderful resource

to many!


LEASE APPEAL

STEPHANIE BURNS, NALP, CAMNTS DEVELOPMENT COMPANY

IF YOU CAN GO to only one GNAA event this year, this is the one you definitely don’t want to miss! Attending the trade show will be one of the best things you do for your company. Get the first peek at all the innovations, meet with exhibitors and demo their products and mingle with colleagues in a relaxed setting. Even if you are a leasing consultant who is unable to make purchasing decisions, your property manager will appreciate any ideas you suggest as a result of what you learned from the show. Examine the benefits and decide for yourself.

Invaluable Networking OpportunitiesMeet management professionals just like yourself—people with similar experi-

ences and good advice to share on how they solved problems you may be facing.

Exposure to the Latest Products and ServicesThis event will be a showcase of knowledge; everywhere you look, there will be

opportunities to learn about the newest developments and meet the movers and shakers of our industry. Sometimes just chatting with someone can link you to a new source of information or inspire a great idea.

ConvenienceYou can view and compare vendors all under one roof. This can help to eliminate

the need to have several potential vendors visit your office.

Free Stuff The swag opportunities are incredible. Just last year one of my leasing associates won the big door prize: $1,000 cash!

So now that you have decided to go, you should make some preparations to ensure you will get the most out of your trade show experience. Here are some tips: • Priortoattending,examineyourgoals.Whatarethewantsandneedsofyourcommunity? • Bringplentyofbusinesscardstohandout. • Haveapenandasmallnotebookhandyforanynotesyoumaywanttomake. • Beactiveinyourquestforinformation.Don’tfeelbadaboutpassingbyboothsthatdon’t

interest you. They are attending the trade show to generate new business, so they don’t want to waste time talking to someone who isn’t a potential customer.

• Wearcomfortableclothing,particularlyshoes,andrememberyouarearepresentativeofyourcommunity.

• Immediatelyaftertheshow,recordanyrelevantinformationandideasyoulearnedthatcanimpact your community in a positive way.

• Gothroughtheliteratureandbusinesscardsyougatheredandselectthosewithwhomyoumay wish to consider doing business.

Why the GNAA Trade Show is a Must-Attend Event for Multifamily Professionals

Attending the trade

show will be one of

the best things you do

for your company.


THE SUPPLY SIDE

BY DWAYNE RAWLSWHEELER, INC.

THE GNAA TRADE SHOW on July 11 is themed “Your Vacation Destination.” This theme insures a great time will be had by all who attend. However, as an associ-ate member your vacation won’t begin until after the trade show. You are there to promote your company. Here are a few things to consider as you enjoy a “working vacation.”

Before the ShowHave a goal in mind for the trade show. Are you hoping to raise awareness of your

company and introduce yourself to new customers? Do you have a new product or service to highlight at the trade show? Do you just want to thank your existing cus-tomers? It doesn’t matter what your goal is as long as you set one.

Once you settle on the goal you want to accomplish, you can develop a plan to reach your goal. How many people will you need in your booth to meet new custom-ers, or thank existing ones? What about marketing materials and promotional items? How will you draw people into your booth?

After the ShowHave a plan in place to follow up on any leads or new customer contacts you made

at the trade show. How will you contact people to follow up? When will you do it? (Sooner is better.)

The work you put into the trade show bears fruit only through follow-up.

Take some time to evaluate the results you got from the trade show. Did you accomplish your objective? How well did your overall plan work? What could have been better? How do you improve on your results at the next show?

Be intentional about your “working vacation” at the 2013 GNAA Trade Show! Set your goal, make your plan, work your plan, follow up, and evaluate your results, then you can enjoy “Your Vacation Destination.”

A “Working Vacation”

Dwayne Rawls(615) 860-5411 • Mobile 533-8474

Fax 860-1004

Wheeler, Inc.3868 Dickerson Pike, Suite 200 • Nashville, TN 37207

Professional Service with a Personal Touch


TOOLBOX

THE DOG POOP is hitting the fan at some apartment communities across the country. Residents who don’t pick up after their pets are getting hit with fines—some of them steep—thanks to DNA testing that is leaving permanent marks on many dogs’ records.

PropertiesfromDallastoNewHampshirearehavingsuccess nabbing violators with a program that uses pet DNA to identify the culprit of leaving dog poop on the grounds. Feces is sent to a lab in Knoxville, Tenn., for test-ing and matched with owner records obtained by the prop-erty. Violators are usually fined and encouraged to clean up after their pet in the future.

Residents are getting the message and properties are a little less messy.

Kathy Carlton, Director of Government affairs for the Apartment Association of Greater Dallas, said that at least one area property management company is using DNA

testing to clean up a couple of its properties that had recurring problems with pet waste. Residents at one Dallas mid-rise complained that pets were soiling hallways because owners weren’t taking them to designated pet areas. Soon after the program began, so did the cleanup. “[The property management team] found out that they only had to confront just a couple of people,” Carlton said. “Word spread quickly that they had to pay a high fine. It cured itself in a couple of weeks.”

Property Maintenance Teams Embrace Dog DNA Testing PooPrints,adivisionofBioPetVetLabs,marketsaDNApetwastemanagementandcontrolprogram to apartments, condominiums, and homeowners associations in the U.S. The company, formed in 2009, has about two dozen distributors in the U.S. and Canada. Forabout$30,bothsidesofthedog’scheekisswabbedandsenttoPooPrintstokeeponfileintheDNAWorldPetRegistry,alargedatabasethatincludespetmedicalandhealthinformation.Propertiesareprovidedcollectionkitstobeusedforsendingfecessamplestothecompany’slabo-ratory to trace the owner of the pet that left a mess on the property. For about $50, the feces is ana-lyzedandthepropertyisnotifiedoftheculprit.PooPrintsstatesonitswebsitethattestingisabout99 percent effective. PooPrintsChiefExecutiveOfficerandTexasdistributorCedricJ.Mosessaysapartmentprop-erty maintenance and management teams are expressing interest in the program, and that the pet registry serves a dual purpose for monitoring pet activity on the property. “More and more property managers want to know about the dogs they have on their property,” he said. “Having a dog DNA on file through our system also allows property managers and other agencies a universal system that can check to ensure all pets in a community have had all the required shots and medical treatment through our online medical records tracking system.”

Cracking Down on Dog Poop with DNA Testing

CONTINUED

Residents are getting

the message and

properties are a

little less messy.

BY TIM BLACKWELLPROPERTYMANAGEMENTINSIDER.COM


Residents Who Don’t Pick up Dog Poop Pick up a Fine TwinPondspropertymanagerDebbieLogansaidthatherproperty began DNA testing in May 2010 as a last resort to resolving a persistent problem of residents not picking up after their dogs. She said at one point the property management team encouraged residents to report offenders by submitting videos. The Nashua, N.H., property began requiring pet owners to test animals on site, while non-pet owners had to sign a docu-ment stating they didn’t have pets. Owners had to pay a one-time fee of $50, and to minimize the risk of dog bites, swab the animal’s cheeks. Violators are fined $100 for the first two offenses and an additional $100 for each thereafter. While there have been repeat offenders (one has run up a $600 tab), the property is much cleaner. Also, few resist having to test their dogs. “It’s old hat now,” Logan said. “We don’t spend time picking up big messes. The good thing is that residents tell us (about violators).” ParksideatLegacyinPlano,Texas,isoneofseveralproper-ties owned by Columbus Realty developer Robert Shaw and managedbyLincolnPropertyCompany(LPC)thatemploysthe program as well. In early February, turnout was good for samplingdogslargeandsmall.Petownersmovedswiftlyabout, filling out a short form and swabbing each side of the pet’s cheek. The process took about five minutes. LPCturnedtotheprogramaboutayearagowhenresidentsat other Lincoln-managed properties didn’t pick up after their pets. The property management company amended its pet policy without much backlash. “We’re in the formative stages of this, but we have not had anynegativestospeakof,”saidJayParmelee,regionalvicepresi-dentforLPI’sthird-partypropertymanagementgroup.“Therewas one outspoken person who felt that we didn’t have the right to amend our pet policy, but that’s clearly addressed in both our lease and community policies that we have the right to revise and amend from time to time. Otherwise, it’s been overwhelm-ingly endorsed by pet owners. They understand and recognize it.”

Resident Retention: Cracking Down on Dog Poop Boosts Occupancy Logan attributes the program to helping transform the prop-erty into a pet-friendly destination that has boosted occupancy levels. Since DNA testing began, the animal population at the 375-unit community north of Boston has soared to about 400. A second, larger pet area has been added to the front office, and the property routinely hosts pet-related events for residents. “Our occupancy rates are fantastic,” said Logan, who has becomeaPooPrintsdistributor.“Wenowuse[DNAtesting]as a marketing tool.”

Best off all, she said, pet waste is one less thing that a busy property manager, or property maintenance team, has to worry about. “We do so many things already as a property manager and we don’t have time for anything else,” she said. “The last thing you need to be dealing with is dog (feces).” Would you consider employing a DNA testing program to crack down on residents who don’t pick up after their dogs? If nothing else, the program is sure to make your property mainte-nance team happier.

Tim Blackwell is a Contributing Editor to the multifamily industry blog Property-ManagementInsider.com, where this article first appeared.

12 GNAA NEWS & EVENTS655 N. Main Street • Goodlettsville, TN 37072 • phone 615.873.4631 • fax 615.873.4634

[email protected]

Summit PropertyRestoration, LLC

NAA Education Conference

Diane Carter, GNAA; Jerry Wilkinson, The Wilkinson Group, Inc., NAA Immediate Past Chairman of the Board; Shelley James, Riverstone Residential

Jill Carpenter, Coinmach Laundry Services; Kitty Barry, CLK Property Management; Tammy Lee, Brookside Properties, Inc.; Scott Cathey, Construct-All, LLC

Linda Page, Stewart’s Ferry; Bridget Opfer, Contractors Incorporated; Adam Ripmaster, Lease Term Solutions; Diane Carter, GNAA

REGION 4 NAA VICE PRESIDENTS: Mike Holmes, Easlan Management Co., Inc.; Scott Wilkerson, Ginkgo Residential; Linda Page, Stewart’s Ferry, Fogelman Management Group; David Hirsch, ECI Group, Inc.

Stacy Garcia, NTS Development Company; Tammy Lee, Brookside Properties, Inc.

Shelley James, Riverstone Residential; Bridget Opfer, Contractors Incorporated

Henry Carter, P, Inc.; Diane Carter, GNAA; Shelley James, Riverstone Residential; Steve James, Robins Insurance Agency, Inc.; Penny Rawls, Penny Rawls Photography; Bobbi Turner, Apartment Finder of Nashville; Dwayne Rawls, Wheeler, Inc.; Linda Page, Stewart’s Ferry

Shelley James, Riverstone Residential; Jill Carpenter, Coinmach Laundry Services; Diane Carter, GNAA

Mary Bradley & Gwen Peters, Arlington Properties

Bobbi Turner, Apartment Finder of Nashville; Henry Carter, P, Inc.

Dwayne Rawls, Wheeler, Inc.

Shelley James, Riverstone Residential Russ Lannom, Belfor Property Restoration

GNAA NEWS & EVENTS 13655 N. Main Street • Goodlettsville, TN 37072 • phone 615.873.4631 • fax 615.873.4634

[email protected]

Summit PropertyRestoration, LLC

NAA Education Conference

Diane Carter, GNAA; Jerry Wilkinson, The Wilkinson Group, Inc., NAA Immediate Past Chairman of the Board; Shelley James, Riverstone Residential

Jill Carpenter, Coinmach Laundry Services; Kitty Barry, CLK Property Management; Tammy Lee, Brookside Properties, Inc.; Scott Cathey, Construct-All, LLC

Linda Page, Stewart’s Ferry; Bridget Opfer, Contractors Incorporated; Adam Ripmaster, Lease Term Solutions; Diane Carter, GNAA

REGION 4 NAA VICE PRESIDENTS: Mike Holmes, Easlan Management Co., Inc.; Scott Wilkerson, Ginkgo Residential; Linda Page, Stewart’s Ferry, Fogelman Management Group; David Hirsch, ECI Group, Inc.

Stacy Garcia, NTS Development Company; Tammy Lee, Brookside Properties, Inc.

Shelley James, Riverstone Residential; Bridget Opfer, Contractors Incorporated

Henry Carter, P, Inc.; Diane Carter, GNAA; Shelley James, Riverstone Residential; Steve James, Robins Insurance Agency, Inc.; Penny Rawls, Penny Rawls Photography; Bobbi Turner, Apartment Finder of Nashville; Dwayne Rawls, Wheeler, Inc.; Linda Page, Stewart’s Ferry

Shelley James, Riverstone Residential; Jill Carpenter, Coinmach Laundry Services; Diane Carter, GNAA

Mary Bradley & Gwen Peters, Arlington Properties

Bobbi Turner, Apartment Finder of Nashville; Henry Carter, P, Inc.

Dwayne Rawls, Wheeler, Inc.

Shelley James, Riverstone Residential Russ Lannom, Belfor Property Restoration


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*at GNAA office

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Sunday Monday Tuesday Wednesday Thursday Friday Saturday

29 30 31

Statistics Committee*

8:45am

Independence Day

GNAA OFFICE CLOSED

2013 Trade ShowGaylord Opryland Resort & Convention Center, Ryman

Exhibition Hall4-8pm

Banquet Committee*9am

Community Service Committee*

10:30am

HVAC Certification

Course*9am - 4:30pm

Board of Directors Meeting*

Time & Location TBD

Take me out to the ball game!

Join us for a Nashville Sounds game at theMAINTENANCE APPRECIATION EVENTTuesday, August 66:15 p.m. at Greer Stadium534 Chestnut Street • Nashville, TN 37203

Presented by GNAA Management & Community Members in honor of the dedication of our GNAA Maintenance Members.

Sponsors Are Needed!Home Run Sponsor $500 (1 available)Baseball Sponsor $300 (10 available)

Food & Drinks Provided

Education Committee*

8:30am

Membership Connection*

11am


HVAC Certification Course TUESDAY, JULY 239:00 a.m. - 4:30 p.m. | GNAA Education Room | Approved for 6 Continuing Education Credits

COST: $99Presented by: SAM CHRZANOWSKI, CAMTThisseminarwillpreparestudentsfortheEPAtest.Theexamwillbegivenduringtheclass.The HVAC certification is a lifetime certification. Students are encouraged to study the HVAC certification manual before the class. Manuals will be available for pick-up at the GNAA office beginning June 25. Spanish manuals will be available. Instruction will be in English.

EXTERMINATING COMPANY, INC.

EDUCATIONAL OPPORTUNITIES

Space Is LimitedReservations are Required

No CancellationsNo Refunds

T H A N K Y O U T O O U R 2 0 1 3 S P O N S O R S !

LYCEUM LEADERSHIP CONFERENCE

Leadership Lyceum Candidates: Mytch Adwell, Barbara Brandon, Stephanie Burns, Kelly Crabtree, Lacey Edinger, Lisa Julien, Andrew Klahn, Tammy Lee, Lauren Millican, Zac Ward

Others pictured: Diane Carter, Executive Director; Harold Morris, Past President; Joyce Wolfe, Past President, Trade Show Co-Chair; Brad Cather, Past President, Education Co-Chair; Chari Lewis, Past President, Lyceum Chair

Chari Lewis, CAM, CAPS, Lincoln Property Company; Dwayne Rawls, CAS, Wheeler, Inc., Lyceum Lunch Sponsor;

Lisa Julien, Milestone Management

July 11, 20134:00 p.m. – 8:00 p.m.

Gaylord Opryland Resort & Convention Center

Ryman Exhibitor Hall

2013TRADE SHOW

Thank You, Sponsors!

GOLDClean Quik Carpet Service

Ferguson EnterprisesLaw Office of Hall & Sitler

L.I.C.R.A. - Nashville

OFFICIAL BAG SPONSORApartment Finder

ICE CREAM SPONSORThe Gate Techs, LLC

FOOD SPONSORNuveldy’s Cleaning Service

TRANSPORTATION SPONSORSCopper Creek Electric Company

Star Restoration

REGISTRATION

Company/Property Name _________________________________________________________

Phone Number ___________________________ Email ________________________________

Attendee/Name Title ___________________________________________________________





Complimentary to all Multi-family personnel

No Associate Members are allowed to attend unless their company is an exhibitor.

Guest Name ($20 each) _________________________________________________________

Authorized by __________________________ Date __________ Phone ___________________

Please fax to (615) 365-3571, mail registration to GNAA or call (615) 365-3047.Reservations not cancelled within 3 days of the show will result in a $20 per person charge.

Greater Nashville Apartment Association • 2 International Plaza, Suite 201, Nashville, TN 37217www.nashvilleaptasn.org • Phone: 615.365.3047 • Fax: 615.365.3571

Don’t forget about door prizes!Attendees must be present to win!

DON’T MISS!

STORMthe

DOORS!Show up in your favorite company

apparel and Storm the Doors!

FREE CONVENIENT

PARKING!

Follow the signs to complimentary

parking in the pavilion parking lot. Attendees

will be shuttled to the trade show

entrance.


MANAGERS NEWS JUNE LUNCHEON HIGHLIGHTS

Rebecca Britt, Biltmore Place; Dana Columbo, For Rent Media Solutions

Tracey Crain & Maggie Martin, Bailey’s Wrecker Service

Bobby Wilson, New Beginnings Landscape & Design; Barbara Brandon, British Woods

Judith Strong , RAM Partners; Kelly Lucky, The Falls at 109

Dwayne Rawls, Wheeler, Inc.; Jackie Cantrell, Portland Courtyard

Lacey Edinger, Lenox Village Town Center; Alberto Suastegui, Real Floors, Inc.; Samilla Hanna, Villages of Gallatin

Annie LaVoie, Sharp & Robbins Construction, LLC; Leslie McDowell, Roundtree; Jennifer Sheffield, Mission Priest Lake

Tracey Crain, Bailey’s Wrecker Service; Sharon Jones, Verandas at Sam Ridley; Evelyn Darnell, The Stahlman Building


ASSOCIATES NEWS JUNE LUNCHEON HIGHLIGHTS

Dwayne Rawls, Wheeler, Inc.; Jimmy King , Real Floors, Inc.

Brooke Boyd & Ashley Upton, CORT Tess Maniatis & Gary Rubenstein, Schulman Leroy & Bennett, P.C.

Joyce Wolfe, Apartment Finder of Nashville; Jill Carpenter, Coinmach Laundry Services

Dana Columbo & Pam Lavender, For Rent Media Solutions; Carole Connell, Apartment Guide; Joyce Wolfe, Apartment Finder of Nashville; Mark Darnell, Apartments.com

Christina Stowe & Bethany Gant, Trojan Labor


MAINTENANCE NEWS JUNE LUNCHEON HIGHLIGHTS

NASHVILLE

. . . a turn key company thatcan fit all of your property needs.

CARPET CLEANING HOUSECLEANING PAINT/DRYWALL

F U L L S E R V I C E C O M P A N Y - Restorat ion Company ( Fi r e, Wa t e r, W i n d, S m o ke D a m a g e,

M o l d Re m e d i a t i o n , B i o - H a z a r d Wa s t e C l e a n u p / D i s p o s a l ) as wel l as a Turn Key Ser vice for your ever yday needs.

3 2 8 3 F R A N K L I N L I M E S T O N E R O A D

N A S H V I L L E , T N 3 7 2 1 7

( 6 1 5 ) 3 6 0 - 0 0 7 9 P H

Jerry Crutcher, Angela Lurie & Sammy Dickens, Burning Tree Diane Mason, RAM Partners, Inc.; Daniel Sircy, GNAA

Larry Cartwright, Derrick Reid, Gary Robinson & Ronnie Ferguson, The Overlook

Rachel Schleicher, Troy Schmelzer & Craig Holland, Royal Arms of Green Hills

Steve Shealy & Rusty Guilliams, Oakwell Farms

Phillip Waynick, Chadwell Supply; Gary Robinson, The Overlook

Phillip Waynick, Chadwell Supply; Dana Looney, Lenox Village Town Center


NEW MEMBERS

MANAGEMENT COMPANIESEnfield Properties, LLCGlynda Shamwell503 E. Iris Dr.Nashville, TN 37204615-915-1941FAX [email protected]

APARTMENT COMMUNITIESWorthington Glen Linda Brooks1000 Worthington Ln.Spring Hill, TN 37174264 apartment homes931-487-9882FAX [email protected] Builders

ASSOCIATESFirst Response, Inc.J.P.McCarley1411 S. Dickerson Rd.Goodlettsville, TN 37072615-868-9110FAX 615-559-4091jp,[email protected] remediation/asbestos/abatement/demolition

RageRent, Inc.Mark Gardner1116 Woodvale Dr.Nashville, TN 37204615-491-1474FAX [email protected] adverting, tenant matching services

First BankErnest Brown II941 Davidson Dr.Nashville, TN [email protected] estate financing

The Detail DifferenceChris Cope1901 Hamelton Cir.Spring Hill, TN [email protected] repair, counters, floors, tubs

Music City Towing & RecoveryKimberly Nichols3025-A Charlotte Ave.Nashville, TN 37209615-341-0744FAX [email protected] & recovery

Stainmasters Carpet Cleaning & RestorationScott Fulner, Brandon Walker486 Cave Rd.Nashville, TN 37210615-642-9245FAX [email protected] cleaning & repair services; carpet & flooring sales; water extraction/damage; air duct cleaning

CONSTRUCTIONAND

REPAIR SERVICE, INC.

Locally Owned and Operated Since 1990

Commercial • Industrial • ResidentialFree inspection, consultation and recommendation

Nashville: 615-333-3653Fax: 615-333-6245Murfreesboro: 615-895-7042

399 Haywood LaneNashville, TN 37211

w w w . r e l i a b l e r o o f i n g . n e t

Eddie M. Patterson, Owner

THURSDAY, AUGUST 295:00-8:00 p.m.

The American Legion2864 Elm Hill Pike • Nashville, TN 37214

$25 to attendLive Band • BBQ Contest • Dunking Booth

Corn Hole •Horseshoes • Ladder Ball • and More!

Proceeds to benefit the GNAAERP FUND

(Emergency Relief Program)

RegistrationCompany Name __________________________________________ Phone _____________________________

Attendees _________________________________________________________________________________

Date ____________________________ q Bill Account $_____________ qPaymentEnclosed$_____________

Authorized By ______________________________________________________________________________

Complete and fax to (615) 365-3571 or call GNAA at (615) 365-3047No Refunds / No CancellationsSpace Is Limited


Moments With MayAre you in need of a REPLACEMENTwhile your leasing agent is on vacation?

Are you in the PROCESS OF HIRING and find yourself short-handed?

Is your leasing agent OUT OF THE OFFICEdue to sickness or a long-term leave?

APARTMENT STAFFINGC A N H E L P Y O U

We have several highly experienced leasing consultants, assistant managers, managers, maintenance personnel and groundskeepers available for temporary and permanent full-time and part-time positions in the Metro Nashville area.

We carefully screen our applicants to meet the needs of each individual apartment community. Our goal is to help you and your property function smoothly, organized and pro�tably during this time.

Short or Long Term Temporary PlacementPermanent Full Time Placement • Shopping Services

100% Satisfaction Guaranteed

399-4747 fax 399-0888

Monday-Friday 9-6VI DOZIER,

Owner/Operator

Experts in

bathtubs and

countertops

restoration

Before you get going on your remodel, Get A Grip. Call us today!

3 year warranty 24/48 Service

615772.3234getagripinc.com

CONSISTENTLYBRILLIANT DISPLAYS!

Set your property apart this season - have brilliant seasonal flower beds designed, installed, and maintained by trained professionals for one affordable price.

GUARANTEED!Call Mike Waters today at

(615) 373-0722“Exterior seasonal flowers are

our ONLY business”

“I’m afraid this is about as close to the beach as we are going to get for a long time.”

Connecting you to …

Better Product!

Better Service!

Better Price!

LOCAL (615) 360-2118

TOLL FREE: (855) 264-5667

www.markraft.com

www.connect4cabinets.com

Quality Products

Kitchen Cabinets

Bathroom Vanities

Cabinet Hardware

Cabinet Refacing Products

Cabinet Touch-up and Repair Products

Laminate Countertops

Granite Countertops

Cultured Marble Tops

Countertop Repair Products

Quality Services

Measuring

CAD Designs

Quick-ship Services

Jobsite Delivery

Cabinet Installation

Countertop Replacements

TwoInternationalPlaza,Suite201Nashville, TN 37217615-365-3047•615-365-3571www.nashvilleaptasn.org

PRSRTSTDU.S.Postage

PAIDNashville, TNPermitNo.380

july 2013 n&e

Documents

cover2013 trade

luncheon highlights24

working vacation

apartment communities

tattered community

class community

capslinda mason

dog poop