july 6 th, 2012. 1 night stay3 rd stay at hwd 17 th stay at hilton 48 th stay with hilton brands...

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IBT BEST PRACTICE PRESENTATION July 6 th , 2012

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Page 1: July 6 th, 2012. 1 Night Stay3 rd Stay at HWD 17 th Stay at Hilton 48 th Stay with Hilton Brands Company?

IBT BEST PRACTICE PRESENTATION

July 6th, 2012

Page 2: July 6 th, 2012. 1 Night Stay3 rd Stay at HWD 17 th Stay at Hilton 48 th Stay with Hilton Brands Company?

Daily CRM Report

1 Night Stay

3rd Stay at HWD

17th Stay at Hilton

48th Stay with Hilton Brands

Company?

Page 3: July 6 th, 2012. 1 Night Stay3 rd Stay at HWD 17 th Stay at Hilton 48 th Stay with Hilton Brands Company?

Hilton Reservation System

Double Click on Guest Name

Page 4: July 6 th, 2012. 1 Night Stay3 rd Stay at HWD 17 th Stay at Hilton 48 th Stay with Hilton Brands Company?

Guest Reservation

Double Click in Box

Page 5: July 6 th, 2012. 1 Night Stay3 rd Stay at HWD 17 th Stay at Hilton 48 th Stay with Hilton Brands Company?

Guest Reservation

Can you Determine Company Name?

Page 6: July 6 th, 2012. 1 Night Stay3 rd Stay at HWD 17 th Stay at Hilton 48 th Stay with Hilton Brands Company?

Guest Reservation

2nd Option to Determine Company Name

Page 7: July 6 th, 2012. 1 Night Stay3 rd Stay at HWD 17 th Stay at Hilton 48 th Stay with Hilton Brands Company?

Invite to Executive LoungeDear Mr. HopunOn behalf of our staff… Welcome to the Hilton Washington Dulles! I want to introduce myself as the Director of Business Travel Sales for the hotel. We realize you have many options while traveling and appreciate you choosing to stay with us.

Please join me Tuesday evening, July 17th, in the Executive Lounge between 5:00pm and 7:00pm for two complimentary beverages of your choice. Simply present this card to the Lounge Attendant.

Once again, thank you for choosing the Hilton Washington Dulles and I hope to see you tomorrow evening. If you need any assistance during your stay, please feel free to contact me directly at extension 1601.

Warm regards,Melissa Spedden

Page 8: July 6 th, 2012. 1 Night Stay3 rd Stay at HWD 17 th Stay at Hilton 48 th Stay with Hilton Brands Company?

E-Card Thank You

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