june smith barnett resume
TRANSCRIPT
HIGHLIGHTS OF QUALIFICATIONS Highly developed verbal and written communication skills Mature and effective interpersonal skills Proven analytical and problem-solving skills Demonstrated ability to work independently or in a team environment Working knowledge of MS Office, Internet and Outlook Creative, resourceful and always eager to learn Good sense of humour
EMPLOYMENT HISTORY
Customer Service Representative – Call Centre Nationwide Appraisal Services-Canada wide & International Richmond Hill, ON
Called Appraisers to alert them to new requests and to obtain updates on accepted files if an appointment had been secured and ETA of reports for all appointment files, and posted the information on the site for the Lender’s reference
Called Lenders to obtain information for the Appraisers i.e. contact information for their applicants, legal descriptions for rural/remote properties, and provided this information to the Appraiser by posting results on the site
Called applicants to obtain payment for all Credit Pending files and processed this information/payments through Moneris
Handled incoming calls and directed the caller to the correct department
Successfully completed the Apprenticeship Training Program for Customer Service Agents through Fanshawe College offered by Nationwide to receive further education on the best practices to excel at providing quality Customer Service
Shared knowledge with other departments to enhance job performance to ensure customers’ enquiries were handled effectively on the front line so escalations would not prove to be necessary or be significantly reduced.
June Smith BarnettP.O. Box 152
227 Ridge Road NorthRidgeway, ON L0S 1N0
June Smith Barnett 905-894-8011 Page 2
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Office Administrator Expert System Resources Scarborough, ON
Performed all bookkeeping functions through Quickbooks, i.e. input of employee hours, generation of payroll, accounts payable and receivable functions, processed cheques for vendors, made bank deposits, calculated tax payments, generated cheques to the government, invoiced clients for maintenance renewal/upgrades, and added new clients
Purchased office supplies to ensure office was fully stocked at all times
Created Policies and Procedures Manual
OTHER RELEVANT EXPERIENCE
Office Manager Bestcorr Contracting Services Vaughn, ON
Call Centre Agent – Defined Benefits Department FESCo Toronto, ON
Shipper/Receiver/Office Administration Muttluks Inc. Scarborough, ON
Administrative Coordinator Canadian Women in Communications Toronto, ON
Administrative Support to Customer Service Department and VPMessage Centre Team Lead – Customer Service Department ResearcherSwitchboard OperatorReceptionist/Secretary – Legal DepartmentMackenzie Financial Corporation Toronto, ON
EDUCATION
Apprenticeship Training Course for Customer Service Agents 2012 to 2014
Fanshawe College Online
June Smith Barnett 905-894-8011 Page 2
Ontario Secondary School Diploma 2001 to 2002Centennial College Toronto, ON
Microcomputers for Business Applications 1999Ryerson University Toronto, ON
AWARDS RECEIVED
2 Silver Leaf Awards for providing excellent customer service while at FESCo.