kanban for it operations “we’re it operations, agile doesn’t apply to
TRANSCRIPT
www.IanCarroll.com
Kanban for IT Operations“We’re IT Operations,
Agile doesn’t apply to us!”
@caza_no7
Why?
???
DoingNot Started Done
PERCEIVED SYSTEM (the process)
SYSTEMIC INFLUENCE (below the surface)
MS Excel Drive by PM’s ‘Cool stuff’
What did we learn?•How are priorities decided? (Who Shouts Loudest)•What is value? “do the old tickets so we don’t look
bad”•Staff cherry pick work to meet targets (again value?!)•Lot’s of task switching•Work is pushed, not pulled•Not just service desk calls but many types of work,
projects, maintenance, BAU, incidents•Line managers ‘doing favours’ or making promises on
behalf of the team•All work gets blocked!
Retrospectives
PAIRING
Tom Long term blocked22
WasteWaste
BAU
Incid
ents
Proj
ects
Done
Release
Backlog Paul Sue Emily John22 22 22 22
Expedite
Project XDeadline 21/08/11
Org change lessons
Highest PriorityLowest Priority
#2124343Deadline 21/08/11
Signifies a blocker
22 Signifies a limit11
Thanks!ITopsKanban.wordpress.com
