The Alternative Path to AgilityCommunity preview release 2

Kanban Maturity Model:

More information: Lean Kanban University • www.leankanban.com

Cultural Values Cultural Focus Leadership

Collaboration

Transparency

Achievement

Business focusShort-term investment

Market focusLong-term investment

Experimentation

Long term

survivability

Diversity

Tolerance

Agreement Customer Focus

RespectUnderstanding

Balance Leadership Regulatory compliance

Why we exist

Whatwe do

Howwe do it

Flow

Analyze Lead time

tail risk

After meetings: Discuss a problem

spontaneously - bring it to the

SDR

Whowe are

WhoI am

Establish Replenishment

commitment point

Challenge How, What, Why & Who

Sys

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4

General practicesMaturity Levels SpecificPractices

0

1

2

5

3

6

Oblivious

• Ambivalent

• Personal Kanban

• Inconsistent process

• Team Kanban

• Consistent process

• “Routine”

• Delivery Kanban

• Discovery Kanban

• End-to-end flow

• Consistent outcome

• Meet expectations

• Fit-for-purpose

• Model-driven mana-gement

• Anticipating risks

• Portfolio manage-ment

• Forcasting outcomes

• Consistent econo-mics

• Fitter-for-purpose

• Continuous improvement

• Improving Economics

• Fittest-For-Purpose

• “Built to last”

• Business sustainability

• Consistent alignment

• Continually fit-for-pur-pose

Emerging

Defined

Quantitatively Managed

Optimizing

Managed

Congruent

TRANSITION

TRANSITION

TRANSITION

TRANSITION

TRANSITION

TRANSITION

CORE

CORE

CORE

CORE

CORE

CORE

COREAfter meetings:

Take congruent actions with confidence

FRA

GIL

ER

ESIL

IEN

TR

OB

US

T

Risk

AN

TIFR

AG

ILE

Lean /TPS

Muri

Mura

Kaizen Culture

Hoshin Kanri

Muda

Indi

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Ser

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Bus

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Scale

Visualize individual’s work by means of a

Personal Kanban board

Visualize the work carried out by a

team by means of a Team Kanban board

Visualize team work by means of a Delivery Kanban board with per-

person WIP limits

Use CONWIP Emergent workflow Delivery Kanban

board to visualize team work

Visualize blocked work items

Visualize upstream options by means of Upstream/Discovery

Kanban board

Use Earned Value Portfolio Kanban board to visualize project progress

Visualize risksVisualize

local cycle time

Visualize split & merge

workflows

Collect and report flow efficiency

Select sequence or define priorities using a Eisenhower/ Covey Matrix

Use explicit buffers to smooth flow

Manage reduction of transaction &

coordination costs

Analyze to anticipate

dependences

Split & merge workflow

Utilize hybrid fixed service teams together with a flexible

labor pool

Establish refutable vs irrefutable demand

Use two-phase commit for Delivery

commitment

Forecast use reference classes, Monte Carlo simulations & other

models

Determine reference class data set

Visualize WIP limits on

Dependencies Parking Lot

Visualize fixed & floating workers across aggregated services

Visualize risk classes with different

swimlanes

Limit WIP on Dependency Parking Lot

Align Strategy & Capability

Conduct Strategy Review

After meetings: Discuss - Suggest - Take actions .- Seek foregiveness

Labor Pool / Staff Liquidity Management

Utilize hybrid fixed service teams together with a flexible labor pool

Fitness for purpose explicitly defined and managed based on

metrics/ quantitatively

Correctly classify common & special

cause & take action appropriately

Identify transaction & coordination

costs

Identify impact of shared resources Identify bottleneck

Develop quantitative understanding of

common vs chance cause variation

Develop qualitative understanding of

common vs special cause variation

Make appropriate use of forecasting

Assess Forecasting Models for

Robustness

Establish demand shaping policies

Portfolio Review

Operations Review

Use statistical methods for quantitative decision making

Visualize project progress on a Portfolio

Kanban board

Visualize work types by means of card colors or board

rows

Visualize options by means of

Discovery Kanban board

Visualize basic

policies

Workflow and team work items are

visualized by means of Aggregated Team

Kanban board

Visualize available capacity

Use ticket decorators to indicate risk

Discovery/Delivery boards enhanced to visualize

workflow

Defects and other rework types are visualized

Ticket design: Concurrent or unordered activities visualized

with checkboxes

Board design: unordered activities visualized use rows or

vertical spaces

Explicitly identify & define services

Problematic policies

identified

Elaborate further policies

Sources of dissatisfaction

identified

Internal team replenishment meeting

Team Retrospective

Visualize class of service use colors, rows or decorators

Visualize work item aging

Visualize pull signal Visualize replenishment

signal

Visualize failure and aborted demand

Visualize target date or SLA

Visualize pull criteria

Activity based WIP limits

Define work types based on customer

requests

Map upstream and downstream flow

Visualize work for several individuals by means of an Aggregated Personal Kanban board

Visualize basic work item related information

on a kanban card

Use avatars to visualize individual’s

workload

Initial policies visualized

Visualize team work by means of an Emergent

Workflow Kanban board

Personal WIP limits

Per person WIP limits.

Team WIP limits. Define initial policies Kanban meeting

Define work types based on nature of tasks

Define personal Kanban policies Personal reflection

CONWIP limits established on emergent workflow

Deferring commitment

(“Last responsible moment”)

Gradually eliminate infinite buffers

Establish explicit purpose of metrics

Manage dependencies

Apply qualitative Real Options

Thinking

Develop triage

discipline

Manage aborted work items

Use classes of service to affect

selection

Forecast Delivery

Use an order point (min limit)

for upstream replenishment

Bracket WIP limits for different states

Established customer

acceptance criteria for each work item or a

class of work items

Establish ”ready to commit” definition

Define classes of service

Use Little’s law

Use CFD to monitor

queues

Organize around the knowledge discovery

process

Use a max limit to define capacity

Manage blocking issues

Suggestion box review

Improvements suggested use a suggestion

box

Identify sources of

delay

Replenishment meeting

Delivery Planning

Risk Review

Service Delivery Review (SDR)

Options Review (upstream)

Project work items are visualized on a Two-tiered

Project Kanban board

Parent-child and peer-peer dependencies are

visualized

Parking lot is used to visualize

dependencies

Work “ready” to commit is visualized

Limit WIP

Limit WIP

Limit WIP

Limit WIP

Limit WIP

Limit WIP

Limit WIP

Marshall Options - Manage Flow

Marshall Options - Manage Flow

Marshall Options - Manage Flow

Marshall Options - Manage Flow

Marshall Options - Manage Flow

Marshall Options - Manage Flow

Marshall Options - Manage Flow

Make policies explicit

Make policies explicit

Make policies explicit

Make policies explicit

Make policies explicit

Make policies explicit

Make policies explicit

Improve colaboratively, evolve experiemntally

Improve colaboratively, evolve experiemntally

Improve colaboratively, evolve experiemntally

Improve colaboratively, evolve experiemntally

Improve colaboratively, evolve experiemntally

Improve colaboratively, evolve experiemntally

Improve colaboratively, evolve experiemntally

Vizualize

Vizualize

Vizualize

Vizualize

Vizualize

Vizualize

Vizualize

Feedback loops

Feedback loops

Feedback loops

Feedback loops

Feedback loops

Feedback loops

Feedback loops