KAREN ZGODA MSW, LCSW, Doctoral Candidate 18 Cottage St., Apt. 3 East Boston, MA 02128 (p) 617-823-2397 (e) karen@karenzgoda.org http://www.karenzgoda.org RESEARCH INTERESTS Innovative social work practice, technology in social work including information communications technologies (ICTs) such as the Internet, social media, and mobile technologies, poverty and class, social entrepreneurship, social informatics, socioeconomic development, social policy, education, and community practice. EDUCATION Ph.D. Boston College (expected 2012)

Graduate School of Social Work Dissertation: Charlestown Connects: An Exploration of How an Interagency Collaboration Program

Works and an Examination of Long-Term Effects MSW University of Missouri-Columbia (1999)

Masters in Social Work, planning & administration focus BA Canisius College (1997)

Psychology major, Liberal Arts and Computer Science concentration

TEACHING EXPERIENCE

• Boston College January 2011 – May 2011 Part-Time Faculty Courses Taught: § SW 747 – Research Methods

• Wheelock College September 2010 – May 2011

Field Liaison Courses Taught: § SWK 550 – Social Work Field Practicum I

• Salem State College January 2008 – May 2010

Visiting Lecturer Courses Taught: § SWK 101 – The Profession of Social Work (Spring 2009)

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§ SWK 380 – Research Methods (Spring 2008, Fall 2008, Spring 2010) § SWK 410 – Social Policy: Theory & Action (Spring 2009, Spring 2010) § SWK 706 – Social Work Practice II (Spring 2010) § SWK 855R – Research Laboratory I (Fall 2009) § SWK 856R – Research Laboratory II (Spring 2010)

• Brookline Adult Education, Brookline Senior Center January 2006 – March 2006

Computer Teacher Courses Taught: § Digital Camera Class

RESEARCH EXPERIENCE

• Charlestown Connects Project January 2008 – January 2010 Research Assistant § Develop and conduct evaluation research plan with Boston College team and

Charlestown Connects staff § Conduct literature reviews § Collect and analyze secondary data § Analyze qualitative interview data § Collaborate on writing research reports

• Center for the Study of Home and Community Life July 2007 – June 2008

Research Assistant § Edit “Developing and Implementing Self-Direction Programs and Policies: A Handbook”

• Boston College Graduate School of Social Work September 2003 – May 2005

Graduate Assistant § Respond to the needs of department faculty in course and research pursuits

PROFESSIONAL EXPERIENCE

• Apple, Inc. September 2010 – Present Specialist § Develop team to provide workshops and education experiences with products § First point of contact and greeter for customers entering the store § Deliver iPhone, iPad, and iCloud group workshops § Troubleshooting and developing solutions for customer’s needs and sales

• Boston College Social Work Library May 2005 – Present

Student Assistant § Assist library patrons with materials circulation § Participate in library research projects as requested

• Veronica Smith Senior Center April 2006 – December 2007

Senior Advocate § Respond to the needs of seniors at the Senior Center and in their homes § Provide information & referral services to seniors and their caretakers § Responsible for visiting homebound seniors to provide and/or assist them in completing

applications for government related benefits and other community services

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§ Secure necessary documents and resources to complete application processes § Make referrals for appropriate services § Develop program to tutor seniors on computer use § Distribute Taxi Discount Coupons to eligible seniors § Maintain current files on government benefits, health care and housing rules and

regulations, community elder services and other issues effecting elders and their needs § Complete all home visit and client appointment reports, statistics and paperwork within

program guidelines and agency policy (monthly) § Assist staff and volunteers in Senior Center programs, events and office duties.

• CTCNet August 2003 – August 2005

Connections for Tomorrow (C4T) Consultant § Work with selected Community Technology Centers (CTCs) to enhance operational

sustainability pertaining to outreach and volunteer programs § Develop outreach strategies and plans for participating CTCs including outreach

materials, community information, and additional resources § Develop volunteer program and strategies for participating CTCs including program

structure, outreach and tracking forms, outreach and recruitment, and orientation and volunteer training programs and materials, management and supervision materials, volunteer recognition materials, and additional volunteer program resources

• University of Massachusetts-Boston, CTC Vista Project October 2001 - December 2002

Vista Support Coordinator, Consultant § Assist program staff and CTC Vista volunteers with program related pursuits § Development of VISTA Supervisor Tips to help programs run programs more effectively § Developing a project database for the Community Technology Center (CTC) Vista Project,

in addition to researching resources and working with AmeriCorps *VISTA members serving at CTCs across the country

• CTCNet August 2001 - September 2002 Project Coordinator § Revising and editing the CTC Start-Up Manual, a freely available manual for starting and

running a CTC, including soliciting over 60 contributions from over 40 CTCNet members across the country

§ Communicating and sharing a variety of resources with over 1,000 CTCNet members via email lists

• Boys & Girls Club of Taunton August 2000 - August 2001

AmeriCorps *VISTA, PowerUP Technology Project Coordinator § Assisting over 200 children on average per week, and numerous Senior Citizens, with

technology skills while serving as an AmeriCorps *VISTA member § Creation of PowerUP ePals program

PUBLICATIONS Articles in Scholarly Journals

• Slayter, E. & Zgoda, K. (2012). Substance abuse treatment utilization among elderly Medicaid

beneficiaries with and without intellectual disabilities. Manuscript submitted for publication.

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• Zgoda, K. (2012). “The Internet has saved my life:” How Baby Boomers and older adults use the Internet for health information. Manuscript in preparation.

• Silfen, K. & Zgoda, K. (2008). Evidence-based practice and library instruction: An assessment

of student reference lists. Behavioural and Social Science Librarian, 27(2), 104-115.

• Mahoney, K., Simon-Rusinowitz, L., Simone, K., & Zgoda, K. (2006, Winter). Cash and Counseling: A promising option for consumer-direction of home and community-based services and supports. Care Management Journals, 7(4), 199-204.

Book Chapters

• Zgoda, K. (2007). When the white cane comes in handy: Helping older adults navigate the

health care system. In L. Grobman & D. Bourassa (Eds.), Days in the Lives of Gerontological Social Workers. Harrisburg, PA: White Hat Communications.

• Mahoney, K. & Zgoda, K. (2006). Approaches to empowering individuals and communities. In

B. Berkman & S. D’Ambruoso (Eds.), Handbook of Social Work in Health and Aging. New York: Oxford University Press. Available online: http://www.hcbs.org/moreInfo.php/doc/2785

Book & Software Reviews

• Zgoda, K. (2007). Application Review: HyperRESEARCH. Journal of Technology in Human

Services, 25(4), 109-113. • Zgoda, K. (2007, Fall). Book Review: Age matters: Realigning feminist thinking. The New

Social Worker, 14(4), 28. Available online: http://tinyurl.com/6arxc7

Columns • Zgoda, K. (2009 - 2011). SW 2.0. Column focuses on the role of technology in social work.

The New Social Worker. Available online: http://www.socialworker.com/home/Feature_Articles/Technology/. Columns published:

o Going where the client is: Exploring virtual clinical social work practice. (2011, Fall). The

New Social Worker, 18(4). Available online: http://www.socialworker.com/home/Feature_Articles/Technology/SW_2.0%3A_Going_Where_the_Client_Is%3A_Exploring_Virtual_Clinical_Social_Work_Practice/

o “I want you to be part of this experience”: How Kickstarter is being used to build creative, social projects. (2011, Summer). The New Social Worker, 18(3). Available online: http://www.socialworker.com/home/Feature_Articles/Technology/I_Want_You_To_Be_Part_of_This_Experience%3A_Kickstarter/

o (Ctrl C) + (Ctrl V) = homework NOT finished. (2011, Spring). The New Social Worker, 18(2). Available online: http://www.socialworker.com/home/Feature_Articles/Technology/%28Ctrl_%2B_C%29_%2B_%28Ctrl_%2B_V%29_%3D_Homework_NOT_Finished/

o It gets better: A YouTube response to anti-gay bullying and suicide. (2011, Winter). The New Social Worker, 18(1). Available online: http://www.socialworker.com/home/Feature_Articles/Technology/SW_2.0%3A_It_Gets_Better%3A_A_YouTube_Response_to_Anti-Gay_Bullying_and_Suicide_/

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o Adventures ‘round the social work web. (2010, Fall). The New Social Worker, 17(4). Available online: http://www.socialworker.com/home/Feature_Articles/Technology/Adventures_%27Round_the_Social_Work_Web/

o Profiles in social work technology: John McNutt, Ph.D. (2010, Summer). The New Social Worker, 17(3). Available online: http://www.socialworker.com/home/Feature_Articles/Technology/SW_2.0%3A_Profiles_in_Social_Work_Technology%3A_John_McNutt%2C_Ph.D./

o How to communicate with your professor. (2010, Spring). The New Social Worker, 17(2). Available online: http://www.socialworker.com/home/Feature_Articles/Technology/SW_2.0%3A_How_to_Communicate_Effectively_With_Your_Professor/

o Trending topics: Technology at the CSWE conference. (2010, Winter). The New Social Worker, 17(1). Available online: http://www.socialworker.com/home/Feature_Articles/Technology/Trending_Topics%3A_Technology_at_the_CSWE_Conference/

o Social work? There’s a blog for that. (2009, Fall). The New Social Worker, 16(4). Available online: http://www.socialworker.com/home/Feature_Articles/Technology/SW_2.0%3A_Social_Work?_There%27s_a_Blog_for_That/

o How tweet it is: Social tweeters. (2009, Summer). The New Social Worker, 16(3). Available online: http://www.socialworker.com/home/Feature_Articles/Technology/How_Tweet_It_Is:_Social_Tweeters/

o CaringBridge: A valuable tool for social workers and those with critical illness. (2009, Spring). The New Social Worker, 16(2). Available online: http://www.socialworker.com/home/Feature_Articles/Technology/CaringBridge:_A_Valuable_Tool_for_Social_Workers_and_Those_With_Critical_Illness/

Edited Manuals

• O’Keeffe, J. (2009). Developing and Implementing Self-Direction Programs and Policies: A

Handbook. Completed minor editing work for Janet as part of research assistant work for the Center for the Study of Home and Community Life at Boston College. Available online: http://www.cashandcounseling.org/resources/handbook

• Zgoda, K. & Stone, A. (2003). CTC center start-up manual. Available online:

http://www.ctcnet.org/what/resources/startup_manual.htm Interviews

• Grobman, L. (2012, Winter). Facebook and suicide prevention. The New Social Worker, 19(1).

Available online: http://www.socialworker.com/home/Feature_Articles/Technology/Facebook_and_Suicide_Prevention/

• Dorlee, M. (2011, January 12). A talk about upward mobility and technology in social work. Social Work Career Transition Blog. Retrieved from http://www.dorleem.com/2011/01/talk-about-upward-mobility-and.html

• White, S. (2010, February 9). More social workers, researchers using social media to raise awareness. Contact Magazine, UNC-Chapel Hill School of Social Work. Retrieved from

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http://ssw.unc.edu/contact/?p=412 Newsletter Articles

• Zgoda, K. (2009, Summer). Sweet treats for summertime. North End Scene Magazine, 7, 66-

67. • Zgoda, K. (2008, Fall). Back to school resolution: Avoid common APA mistakes. The New

Social Worker, 15(4), 28-29.

• Zgoda, K. (2008). A perfect slice of chocolate cake. art nouveau magazine, 4. Available online: http://www.artnouveaumagazine.com/july-august/culture-tridentbook.html

• Zgoda, K. (2003, Summer). Destination: summer youth activities. Massachusetts AmeriCorps

InterCorps Council (ICC) Newsletter. • Zgoda, K. (2003, Spring). Web sites you can use. Massachusetts AmeriCorps InterCorps

Council (ICC) Newsletter.

• Zgoda, K. (2002, Winter). The space between: an interview with CTCNet executive director Karen Chandler. Community Technology Review.

• Zgoda, K. (2002, Winter). Alive and well, not in Manhattan today as planned. Community

Technology Review. • Zgoda, K. (2001, December). Notes from a Linux Installfest. Pambazuka Newsletter, 47.

Available online: http://www.pambazuka.org/en/category/internet/4960 • Zgoda, K. (2001, October 30). From the Front Quote. National Service News, 144.

• Zgoda, K. (2001, Spring). Can you sit with me at the computer: An AmeriCorps *VISTA

personal journey. New Social Worker Magazine.

• Zgoda, K. (2001, March). Can you sit with me at the computer: an AmeriCorps *VISTA personal journey. VISTA Source, 1(7).

• Zgoda, K. (2001, Summer). Click on over: a profile of the Boys & Girls Club of Taunton

technology center. Community Technology Review. • Zgoda, K. (2001, February). Can you sit with me at the computer: an AmeriCorps *VISTA

personal journey. Social Work Focus, 28(7).

Tip Sheets • Zgoda, K., & Crichton, M. (2002). VISTA Supervisor Tips. Available online:

http://lctc.org/vista/supervisor/index.shtml Unpublished Manuscripts

• Zgoda, K. (2001). Computers: a useful tool to explore. Unpublished manuscript.

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• Zgoda, K. (2001). Practical approaches to coordinating volunteer monitors in a rural supervised

visitation program. Unpublished manuscript. PEER REVIEW Journals, Invited Peer Review

• The Gerontologist

PRESENTATIONS

• Guerrier, M., Zgoda, K., Singer, J., & Smyth, N. 50 Shades of Social Media: Freeing Sadomasochists. SXSW, Austin, TX. Proposed session, March 2013.

• Zgoda, K., & Curran, L. What’s in it for Me? Lessons Learned from Macro and Micro Systems in Action. Northeast Conference on Public Administration (NECoPA), Boston, MA. Accepted session, November 2012.

• Zgoda, K. The University of Massachusetts-Boston AmeriCorps *VISTA Technology Project: A Case Study. Northeast Conference on Public Administration (NECoPA), Boston, MA. Accepted session, November 2012.

• Mankita, S., Zgoda, K., & Shane, K. Online Support BY Social Workers FOR Social Workers: Developing Best Practices in Social Networking. NASW 2012 Conference – Restoring Hope: The Power of Social Work, Washington, D.C. July 2012.

• Zgoda, K. Charlestown Connects: An Exploration of How an Interagency Collaboration Program Works and An Examination of Long-Term Effects. Boston College Multidisciplinary PhD Research Development Day, Chestnut Hill, MA. March 2012.

• Guerrier, M., Michaeli, D., Smyth, N., & Zgoda, K. Sex, Drugs & Real Lives: The Business of Hope. SXSW, Austin, TX. Proposed session, March 2012.

• Zgoda, K. Interagency Collaboration: A Qualitative Long-Term Evaluation of Charlestown Connects. Northeast Conference on Public Administration (NECoPA), New York, NY. October 2011.

• Zgoda, K. Blogging to De-Stress. Hebrew Senior Life Retreat, Dedham, MA. July 2011.

• Zgoda, K. Technology and Social Work. Online chat presentation to SW 5810 – Technology in Social Work, University of Minnesota, School of Social Work, Saint Paul, MN. June 2011.

• Zgoda, K. Charlestown Connects: An Interagency Collaboration Demonstration and Evaluation.

Boston College Multidisciplinary PhD Research Development Day, Chestnut Hill, MA. March 2010.

• Zgoda, K. The Role of the Internet in Health Informatics among Older Adults. Council on Social

Work Education (CSWE) Annual Program Meeting, San Francisco, CA. October 2007.

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• Zgoda, K. Internet-Based Health Information Use by Persons aged 50 and Older: An Exploration

of Process, Meaning, and Experience. International Conference of Human Services Technology Applications (HUSITA8), Toronto, ON. August 2007.

• Zgoda, K. Internet-Based Health Information. Festival of International Conferences on

Caregiving, Disability, Aging, and Technology (FICCDAT), Toronto, ON. June 2007.

• Zgoda, K. Making the Most of Your Resources. Massachusetts AmeriCorps InterCorpsCouncil (ICC) Service Enrichment Conference, Boston, MA. December 2003.

• Zgoda, K. My Experiences with the Vermont AmeriCorps Corps Council. Massachusetts

AmeriCorps InterCorpsCouncil Meeting, Boston, MA. February 2003. • Zgoda, K. Bridging the Digital Divide: The AmeriCorps *VISTA Program. Social Work and

Technology Conference, Charleston, SC. August 2002. COMMUNITY SERVICE EXPERIENCE

• Information for Practice, http://ifp.nyu.edu/ Consulting Editor, 2010 – Present

• American Cancer Society, http://www.cancer.org

Blogger Advisory Council, 2009 – Present • The New Social Worker Magazine, http://www.socialworker.com

Blogger on New Social Worker Blog, http://blog.socialworker.com/, 2009 – Present

• SocialWorkChat.org, http://www.socialworkchat.org Staff and Bulletin Board Moderator, 2008 – Present o Technology and Social Work Board o Social Work Research Board Chat Host, 2000 – 2006

• Community Software Lab, http://thecsl.org/

Board President, 2007 – 2010 Board Member, 2006 – 2010

• ONEin3 Boston Mayor’s Young Bostonian Advisory Council, http://www.onein3boston.org/

Young Families Subcommittee Advisory Council Member, August 2008 – September 2009

• MoveOn.org Boston Coordinating Council

Volunteer, November 2006 – March 2007 • Canisius College Regional Alumni Chapter

Secretary and Treasurer, 2003 – 2005

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• Brookline Senior Center Computer Tutor, March 2005 – August 2005

AWARDS

• PowerUP Local Success Story (May 2001) ADDITIONAL TRAINING

• Mediation Training (1999) Forty hours of basic mediation training in family disputes.