Resume

PAGE

Total Exp8 Yrs

Rel Exp5.5 Yrs

Notice Period60days

Karthik RamiahMobile: 9840186132Email: karthikramiah@outlook.comSUMMARY 2012 Till Date, Team Leader- Service Delivery, Green Quotient Systems

2008 2012, Systems Analyst, UST Global

2005 2008, Subject Matter Expert, Sutherland Global Services

Qualification : B.E ( EEE)SKILLS SUMMARY

Operating Systems: MS DOS, Windows (All), Red hat Linux and Specialist in Windows XPVirtualization: VMware VSphere 4.1, VCenter , VM Convertor, VSphere Client , VERDEWeb/App Servers: Apache, Tomcat and JBossMonitoring Tools: Nagios and Whatsup GoldScripting: Shell and BashTicketing Tools: Clarify, CAP v2.0, Remedy and Service NowHardware: Assembling and TroubleshootingNetworking: Basic troubleshooting of networksOthers: Manual and Automated TestingEDUCATION, TRAINING & CERTIFICATIONS

Education Details1. BACHELOR OF ENGINEERING (ELECTRICAL AND ELECTRONICS)

DONE AT: Adhiyamaan Engineering College, Hosur.

UNIVERSITY: Periyar University, Salem

YEAR: 2000-2004

PERCENTAGE SECURED: 69%

2. BOARD OF HIGHER SECONDARY EXAMINATIONS

DONE AT: Prince Matriculation Higher Secondary School, Chennai.

YEAR: 1999-2000

PERCENTAGE SECURED: 80%

3. BOARD OF MATRICULATION EXAMINATIONS

DONE AT: Prince Matriculation Higher Secondary School, Chennai.

YEAR: 1997-1998

PERCENTAGE SECURED: 81% Certification Details

Red Hat Certified Engineer (RHCE) [Certificate Number: 805010894546162]

VMWare Certified Professional (VCP) [90947] Microsoft Certified Professional (MCP) Examination ITIL V3 Foundation CertificationEXPERIENCE HIGHLIGHTS Company : Green Quotient Systems Pvt Ltd., Duration : Sep 2012 Till Date Designation: Team Leader Responsibilities

Handling Desktop Virtualization and Server Virtualization deployments Providing L4 Expert level support for Virtualization environments

System Integration deployment and support involving cross-platform and cross-technology environments including servers, variety of OS, storage, network WAN and LAN, data security

Pre-sales virtualization and SI solution design, architecture, sizing for various use cases across industry verticals and domains.

Company : US Technologies Global Duration : Jan 2010 Sep 2012 Designation: Systems Engineer Project : Tickets.com Responsibilities

Installs, configures, administers, and maintains distributed servers and infrastructure applications in support of business processing requirements Responsible for code deployment and project releases.

Provide issue escalation support to issues pertaining to the application and servers. Responsible for the general operation of the distributed server environment, including performance, reliability and efficient use of resources Scheduling of Jobs and managing file permissions. Building and configuring new servers for the applications. Sharing of file systems, mounting and Un-mounting shared file systems.

Remote deployment and configuration VMware ESXi servers using ILO. Installation, Configuration, Administration and Trouble shooting of ESX 4.1, Virtual Center and VI Client

Perform P2V and V2V migrations.

Creating and Managing Virtual Machines, Templates and snapshots. Creating Clusters for High Availability (HA) and Distributive Resource Scheduling (DRS) Perform migration using VMotion and Storage VMotion, Configure new resource pools, Alerts, Alarms, datastores to host, roles and permissions.

Services configuration like NFS, Samba, Ftp server Work with vendors, application developers, database administrators, and other technology groups to resolve problems

Company : US Technologies Global Duration : Jan 2009 Jan 2010 Designation: Linux Administrator Project : Comstar Automotives Responsibilities User account management Cron Job scheduling and troubleshooting Monitoring the servers about the usage of various resources Handling issues with regards to Dansguardian web filter Hosting Applications through Tomcat and Apache

Configuring and troubleshooting printers

Network file/folder sharing using NFS and Samba Creation of basic shell scripts Company : US Technologies Global Duration : Mar 2008 Jan 2009 Designation: Helpdesk Engineer Project : Comstar Automotives

Role:

Classify incidents using Remedy. Monitoring, tracking and reviewing the progress of an incident, and keeping the customer informed.

Assessing the severity, impact and risk of incidents and escalating to the management, whenever required.

Troubleshooting issues pertaining to Windows XP in the users machines through remote assistance. Creation of Run books for various issues faced.

Creation of process documents with compliance to ITIL

Providing training to the new joinees Co-ordinating with vendors and third-party support team

Providing on-call support.

Responsibilities:

Windows:

Monitoring the servers about the usage of various resources

Monitoring the scheduled backups in the servers for any errors

Handling issues with Active Directory like creation/deletion of user accounts, computer accounts, Security groups and distribution lists.

Deploying patch updates through WSUS. Troubleshooting issues pertaining to event logs

Granting access and troubleshooting issues pertaining to File/folder permissions

Monitoring the jobs scheduled in the Hitachi Data Protection Suite and troubleshooting the basic issues pertaining to it.Network Monitoring

Configuring and monitoring the network devices using WhatsupGold

Company : Sutherland Global Services Ltd., Duration : Oct 2006 Mar 2008 Designation: Subject Matter Expert (Research Engineer)

Project : Microsoft Windows XP and Internet Explorer 7 Role:

American and Canadian voice support for Windows XP and Windows Internet Explorer 7 (Outbound) Technical assistance for weird issues related to Windows XP and Windows Internet Explorer 7 Installation, Usage, Error Messages, troubleshooting, Connectivity, 3rd party integration/ compatibility that cannot be solved by the L1 and L2 technicians

Interacting between the Client and the Developers.

Providing technical training to the New Technicians.

Creating solution objects.

Reporting the bugs to the developers.

Real time testing and verification of the Issue pertaining to Windows XP and IE 7,

Responsible for making sure top five to ten (5-10) issues are identified and communicated to the appropriate sources

Resolve issues through Remote assistance.

Classify case using Microsoft Clarify and CAP v2.0

Company : Sutherland Global Services Ltd., Duration : Oct 2005 Oct 2006 Designation: Technical Support Executive Project : Microsoft Windows XP Role:

American and Canadian voice support for Microsoft Windows XP Home Edition/ Professional/ Media Center Edition.

Technical assistance for issues related to Win XP Installation, Usage, Error Messages, troubleshooting, Connectivity, 3rd party integration/ compatibility.

Provide support for small office environment

Deal with customers diplomatically, exhibit good communication skills and resolve the technical issues.

PERSONAL DETAILS:Date of Birth

:09-10-1982Sex

:Male

Address

:Plot-24, Ravanan Nagar, 3rd Street, Puzhuthivakkam,

Chennai 600091

Current Location:ChennaiPAGE