kaysville broadband survey results 190417
TRANSCRIPT
RESIDENTIAL AND BUSINESS BROADBAND SURVEY RESULTS
City of Kaysville, Utah
broadband plannersDESIGN NINE
TABLE OF CONTENTS
Kaysville Residential Survey Results 1 ___________________________________DISTRIBUTION OF SURVEY RESPONSES 2 _______________________________________
Kaysville Business Survey Results 42 ____________________________________DISTRIBUTION OF SURVEY RESPONSES 43 _______________________________________BUSINESS SURVEY SUMMARY DATA 44__________________________________________
Region VI Broadband Survey Results
DisclaimerThe telecommunications business is continually evolving. We have made our best effort to apply our experience and knowledge to the business and technical information contained herein. We believe the data we have presented at this point in time to be accurate and to be representative of the current state of the telecommunications industry. Design Nine, Inc. presents this information solely for planning purposes. This document is not intended to be a replacement for formal engineering studies that are normally required to implement a telecommunications infrastructure. No warranty as to the fitness of this information for any particular building, network, or system is expressed or implied. Design Nine, Inc. will not be responsible for the misuse or misapplication of this information.For more information: www.designnine.com
KAYSVILLE RESIDENTIAL SURVEY RESULTS
In the early winter of 2019, a broadband survey was conducted in Kaysville. Paper surveys were mailed to residential addresses in the city, and the online (Web) version of the survey was publicized on social media. Residents were encouraged to complete the survey online or fill out and return the paper version by surface mail. Businesses were encouraged to complete a separate business-focused survey, and the results of that are included later in this report.
A total of 967 responses were collected in the residential survey. Not all responders answered every question. Note that because of rounding errors, not all percentages sum exactly to 100%.
Some of the key findings from the results are listed below.
Kaysville Broadband Survey Results Page � of �1 54
81% of respondents are interested in having access to
Gigabit fiber
29% of residents are “not satisfied” or “only somewhat
satisfied” with current Internet service.
81% of respondents agree that the City should help
facilitate better Internet access
41% of residents have 9 or more Internet-connected
devices in their home.
37% of respondents report they have trouble using
common Internet services
58% indicate that availability of broadband Internet is affecting
where they choose to live.
DISTRIBUTION OF SURVEY RESPONSES The map below shows the geographic distribution of responses to the residential survey, coded according to their satisfaction with their existing Internet service.Residential Survey Summary Data
Kaysville Broadband Survey Results Page � of �2 54
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§̈¦15
W 200 N
Mutton Hollow RdSunset Dr
S50
W EBurt
onLn
Angel St
Kaysville, UTResidential Survey ResponsesCustomer satisfaction of internet service
Satisfied
Somewhat satisfied
Not at all satisfied
Neutral
Very satisfied!
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²04/12/19
Credits: Esri, Kaysille
0 21Miles
1. Select the items you agree with below
2a. Total number of adults in household
2b. Total number of Internet users in household
2c. Total number of college students in household
1 2 3 4 5 6 +7
70 635 136 73 18 1 10
7% 67% 14% 8% 2% 0% 1%
1 2 3 4 5 6 +7
66 311 145 135 124 90 64
7% 33% 16% 14% 13% 10% 7%
1 2 3 4 5 6 7+ Blank
176 67 11 1 0 0 1 711
18% 7% 1% 0% 0% 0% 0% 74%
Kaysville Broadband Survey Results Page � of �3 54
I need better landline telephone service.
I need better cellular telephone service.
I need better Internet/data service.
I am satisfied with all of my services.
25% 50% 75% 100%
56%
13%
53%
84%
44%
87%
47%
16%
Yes No
2d. Total number of k-12 students in household
3. How important is Internet access to you or your household?
4. For your household, how much do you spend each month for local and long distance telephone , TV, and/or Internet? Do NOT include cell phones.
1 2 3 4 5 6 +7 Blank
133 106 87 66 19 4 3 549
14% 11% 9% 7% 2% 0% 0% 57%
$50 or less $50-75 $75-100 $100-150 $150-200 More than $200/month
118 117 163 218 162 165
13% 12% 17% 23% 17% 17%
Kaysville Broadband Survey Results Page � of �4 54
Very Important
Somewhat Important
Not Important
No Opinion
0% 25% 50% 75% 100%
0%
0%
8%
91%
Importance of the Internet
5. How much do you pay now for at home Internet access each month?
6. What type of Internet do you have at home?
Other types of Internet (open ended question)
Comcast & AT&T both services are getting worst in our area, especially cell phone service. century link - not sure what type that is The internet question is weird because most of us in Kaysville have a bundled package with Comcast, so how do I specify exactly how much I pay for internet? I don't see questions 5 and 6 being that much different than each other. I think the question you should be asking is how much would you be willing to pay for consistent high speed internet with speeds in excess of [BLANK AMOUNT]. If that were the question I would say I'm willing to pay $120-150 a month. Century Link i have dsl mainly, and cable as my backup. I'am an engineer that works from home about 65% of the time, go to school, and own a business. I need reliability. I also, play with smart home technologies. Cellular
No Internet
I only use free hotspots
$10 to $20
$21 to $40
$41 to $60
$61 to 80
More than $80/
month
I don’t know
6 1 5 113 267 247 235 51
1% 0% 1% 12% 29% 27% 25% 6%
Dial-up 2 0%
Cable modem 573 61%
DSL line 187 20%
Fiber 26 3%
Satellite 29 3%
Cellular wireless 7 1%
Wireless WISP 46 5%
I don’t know 50 5%
Other 12 1%
Kaysville Broadband Survey Results Page � of �5 54
Bonded VDSL Comcast Echo Broadband have Comcast internet and it is pretty good but expensive Comcast Comcast we have Comcast Xfinity and I think when we were SICK of our problems with Centurylink and I learned this is my only other option in Kaysville, cable had to be dug through my yard to hook up. Th is serv ice s t i l l seems to have problems, but it meets our needs and is better for us than Centurylink was. Rise Broadband century link century link Xfinity Performance Plus Comcast high speed xfinity/comcast T-Mobile cell phone using wi-fi hotspot at slow 3G speeds when using with computer. but really good price, i'm paying less than $30 a month (family plan), unlimited fast speeds 75Gbs when iphone only. not entirely sure centurylong (not dial-up) through centurylong phone line xfinity comcast Comcast? xfinity centurylink xfinity modem Comcast wifi centurylink 5G Xfinity Dropped Century Link due to comparably high cost (3x cable), slow speed and bandwidth limits for available connections. Converted to Cable due to speed, bandwidth and economic cost. century link Comcast broadband
Kaysville Broadband Survey Results Page � of �6 54
7. Based on the type of Internet connection you selected above, why do you still have it? (select all that apply)
!
8. How many devices (for example computers, cellphones, smart TVs) connect to the Internet in your household?
8%
16%
24%
32%
40%
Too expensive to changeBest price availableNot interested in changing No other optionsLimited other optionsStill in contractMost reliable service available
40%
11%
29%
18%13%
25%
8%
Kaysville Broadband Survey Results Page � of �7 54
18% of respondents indicated they have no
alternative to their current Internet provider
1-4
5-8
9-12
13-15
16+
10% 20% 30% 40%
14%
0%
27%
34%
15%
Internet-Connected Devices in the Home
41% of residents have 9 or more Internet-connected devices in their
home
9. What is the speed of your Internet Connection?
As few as 23% of residents have Internet service that meets the FCC definition of broadband (25 Meg down, 3 Meg up).
10. Select the items you agree with below
Kaysville Broadband Survey Results Page � of �8 54
Dial up only
Less than 10 Meg
10 Meg to 25 Meg
Greater than 25 Meg
I don't know
15% 30% 45% 60%
17%
23%
55%
5%
0%
Internet Download Speed
I have trouble loading pictures to my social media account
I have trouble viewing online videos/lectures/ movies/tv shows
I have trouble using the Internet when others are using it
I have trouble using Facetime, Skype or other video chats
I do not have trouble performing any of these activities
0% 25% 50% 75% 100%
37%
63%
52%
53%
79%
63%
37%
48%
47%
21%
Agree Disagree
37% of respondents report they have trouble using common
Internet services
11. How satisfied are you with the speed and reliability of your Internet Service?
Only 49% of residents are “satisfied” or “very satisfied” with their current Internet service.
!
12. Select all items you use the Internet for now
Other uses for the Internet
Movies and TV shows (free and subscription) Wireless thermostats (2), wireless sprinkler controller (1) work: uploading and downloading large Excel and other files
8%
16%
24%
32%
40%
Not at all Satisfied Somewhat Satisfied Satisfied Very Satisfied Neutral
23%15%
34%
16%13%
Email 939 97%
Access news and current evens 838 87%Homework 530 55%
Use a VPN (Virtual Private Network) for work or school
361 37%
Download or listen to music or audio books online
727 75%VoIP (Vonage, Skype, FaceTime) 507 52%
Online Backup (files, photos, music) 638 66%
Telemedicine, tele-health 178 18%Online gaming 326 34%
Social media and social networking 780 81%
Shopping 870 90%Online banking 852 88%
Home security 331 34%
Smart speakers 443 46%Other 84 9%
Kaysville Broadband Survey Results Page � of �9 54
wireless printing live video feeds on social media Full Time Employment Wemo switches, Nest devices Streaming video entertainment (we do a lot of this since I don't have a cable or satellite provider). Television, Netflix, Amazon, Hulu, YouTube smart-home devices Video, entertainment streaming. Work from home most days of the week. I upload large files for work, to backup my photos, etc. Very large data transfers through VPN for work. Gigabit service would be a huge improvement. Currently have 250 megabit service but still takes too long to transfer the data. I work from home and need better upload speeds for transmitting documents. Work from home! I would have home security if my internet would support it. As of now it will not. Video streaming SONOS MUSIC SYSTEM Work-related web site access thermostat, solar panels micro inverters readout garage door opener Streaming Video for Amazon Firestick and Roku Work movies, TV access My wife and I both use our internet connection for work and it is a challenge every day to work on this connection. development and research SmartTV - streaming netflix, Amazon Prime. Netflix and other video streaming. Telecommuting for work / VDI (which is different than VPN) HomeAware services Garage door smart home accessories We feel this is not governments business to get into this area. Leave it to the private sector. Home Automation (Irrigation controller, Thermostat, etc.) I rely on the internet primarily for my home business. When I am unable to use the internet it interferes with the progression of my business in a very negative way. I have been very unhappy with the internet since we moved into our home in September but there is only one option. It's very frustrating. work telecommute Everything. Everything we do has some component that requires data access. genealogy We have an internet connected sprinkler system, and I also stream a bit on Twitch.tv but due to the slow upload speed and the data limit I cannot stream very much per month. We have an internet connected sprinkler system, and I also stream a bit on Twitch.tv but due to the slow upload speed and the data limit I cannot stream very much per month. Work from home. Home automation Our fridge connects to wifi, our tv does, our vacuum does, our thermostat does. Pretty much anything electronic in our home connects to wifi. Work from home
Kaysville Broadband Survey Results Page � of �10 54
research Internet provider say my internet is high even when no one is home. We think our dog Miss-magic-paws is using it for her special interest dog group. IoT of thing, even the health care devices are enhancing and improving our health care. Amazon Prime, Hulu, Netflix Family History work. My wife spends about 8 to 16 hours a day doing genealogy research Nest Thermostat google general knowledge I am a business. google inquiry smart tv We are a business and use comcast. we are satisfied with our service and speed. consulting work Work Streaming tv Stream shows or movies, ie Netflix continuing education hours Streaming video, TV, and Movies. android tv box smart appliances streaming youtube, pandora Online trading Work genealogy work business & other programs business family history; family history none employment Netflix, Hulu Work from home often, backup photos and videos to cloud storage genealogy job/church work work out of my home office Work TV watching via Hulu, Netflix, iTunes, HBO. Work work TV Apple TV
Kaysville Broadband Survey Results Page � of �11 54
13. High speed, affordable Internet influences where I choose to live?
Availability of broadband Internet is affecting where people choose to live.
14. Does anyone in your household use / need the Internet to complete school assignments or job training course work?
!
15. Who is your Internet Service provider?
Some responses included more than one provider.
Yes, several times a week
Yes, at least once a week
Yes, at least once a month
No
0% 8% 17% 25% 33% 42% 50%
36%
6%
9%
49%
Comcast 64%
CenturyLink 27%
Other 4%
Rise broadband 3%
No Response 2%
Kaysville Broadband Survey Results Page � of �12 54
No58% Yes
42%
16. Do you have data caps on your current Internet service?
17. If you have data caps, have you exceeded those caps?
18. Do you work from home?
23% report working from home part or full time—the Internet has made residential neighborhoods into business districts. Home-based jobs and businesses reduce traffic congestion and reduce road maintenance.
�
Yes 17%
No 40%
I don’t know 10%
No response 34%
I work part time at home for my employer.
I work full time at home for my employer.
I need nights and weekends access for my job.
I am self employed and work part time from home.
I am self employed and work full time from home.
I never work from home.
I would if I had better Internet at home
I am retired
0% 8% 15% 23% 30%
23%
3%
15%
6%
11%
20%
7%
16%
Kaysville Broadband Survey Results Page � of �13 54
No68%
Yes32%
19. I am interested in Gigabit fiber Internet Services.
20. Should the City government help facilitate better broadband services and more affordable services in Kaysville?
21. Any Other Comments
I look forward to having more options for internet in Kaysville. I think a lot of us who have Comcast are satisfied with the speed, but feel like we are paying too much for just internet alone. Had to have constant uninterrupted service at my home for a part time job I do. Century Link timed out, etc. and was terrible. Comcast was the only option out there. It feels like there is not competition in this arena. Hoping Kaysville follows Layton's lead and sets it up for every house. Thanks. I patiently and excitedly wait for the day I can drop Comcast and jump on Utopia. please please please make this happen. Desire Gig Internet at reasonable cost Please help make broadband come to Kaysville. Get To It !!!!
Kaysville Broadband Survey Results Page � of �14 54
No19%
Yes81%
No19%
Yes81%
City should require new developments to install access to high speed internet. My neighborhood HOA arranged a contract with Comcast (Xfinity) to install high speed cable lines, because the available options were very sub par. Go for gigabit! Kaysville needs it... CenturyLink internet reliability is flakey and about half the 40Mbps speed I pay for. It goes out 2-4 times per month. I tried Comcast years ago and it was much worse, possibly due to having "splitters" inside my house. it would be nice to have additional options for high speed broadband service in Kaysville. Currently, only Comcast and CenturyLink are the options and neither has the speeds they advertise. The city should NOT be involved as a communications provider in any way. I fear that if the city gets involved in providing this type of communication it will only increase my cost and degrade my service. STAY OUT OF THE PRIVATE COMMUNICATIONS SECTOR! Our city needs to be very careful to avoid what happened in the cities that agreed to work with Utopia. Just ask the residents of Centerville about the millions that were lost to Utopia. The problem with fiber services is the cost to connect to the service, I do not want Kaysville paying millions to help a private company. If they can have a new library that was voted against & spend $280,000.00 for plans to extend the city office building, then helping speed up tax payers broadband services would only be fair. I'd like to see the results of this survey published and here what the City's plans are. I am a contractor providing IT services for various clients. I work from home and pursue business and other interests from home. Gigabit capability is very important to me. I appreciate your consideration of improving internet capabilities. I believe it would be an important boost to the community and would be important to many people interested in a great place to live but also need enhanced data processing capabilities. We live in a house next to Endeavour Elementary and we cannot get any internet service other that Rise Broadband. Rise Broadband will not upgrade their technology so we are stuck with 10-11mg speeds which is unacceptable in the world we live in. I am happy to pay for good internet if I had a choice but I do not. I have family in Blackfoot, ID that gets 65mg download speed. I would love to see this problem get resolved. If the city can facilitate better broadband services for prices, (WITHOUT HIGHER TAXES), that are competitive with Comcast it would be useful. I am a supporter of the local govts providing internet as a utility. I believe it is a good use of taxpayer money to create community owned networks. Utopia would be great I'm interested in fiber if the price and quality are right. We are very happy with our service and the price. Why did you pass up the opportunity several years ago? Please, please don't get fiber for our city. It's so expensive and requires so much construction. Both my parents and my in laws cities made them get it and it was a nightmare. It was ridiculously expensive to put in and to buy as a consumer. Please don't make the same mistake. Please be responsible with our tax dollars and money.
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Yes interested in fiber to the home if Kaysville can do so in a cost effective manner. I pay $45 a month today for 20MB service. You would need to compete with that price to interest me. I'm pretty happy with 20MB since the service I have is very reliable and meets every need that I currently have. This would be so great! We pay a lot for our internet service now because I need it to be able to work from home. The service is not good at all when others are home using it. When I speak to our provider its currently the best they have. I am find paying a good price for a good product that works. However, what we currently have available is not even worth the price we are paying. I don't like being stuck with Comcast but they are the only option with over 100mb speed. I feel trapped we need some competition. None Desperately need more options for broadband services. No on faster services, but yes on less expensive. If this doesn't save money or raises taxes, then I'm not interested. I'm not interested in paying more than about $10 to $20 per month for internet (broadband, fiber, or otherwise). My current internet service isn't amazing, but it is affordable and works well enough for our needs. I am very leery of the City funding a private company, or of taking the place of what a private company normally provides. In other words, I am more apt to let the free market allow businesses to invest here because it will serve our citizens and give them new customers because they look to bring faster better service for cheaper like every other good or service. The fiasco in Provo with fiber showed it's not always straightforward and costs, timelines etc can exceed initial projections. the faster the service the better. We need fiber connections. It’s important that our community stay connected with modern technology. Interested, but only if the price is better. Please bring more competition to the monopoly of comcast and centurylink. I've had terrible experience with both and they don't care because they know there isn't really other options out there. Please help send a message that we've had enough of their outages and lazy attitude towards service. We want more choices and to modernize to real speeds for internet like other countries and cities have. Broadband / fiber is the most exciting news to hit Kaysville in many years. Please ensure that our neighborhood (Lark Meadows) is included in the broadband / fiber install. Since our neighborhood is on the north side of Kaysville, we are sometimes not included. Currently, CenturyLink is our ONLY option. No other options are available. We need & want broadband / fiber! Thanks to all those that are pushing for this for Kaysville! Question 5 and 6 could double counts the cost of Internet and skew the results of the survey. I do not pay for telephone or TV. I spend $50 for Internet. I left #5 blank. But if I had answered #5 with "$50 to $75" and #6 with "$41 to $60", the survey could double count my monthly cost. I've been in a situation before where a city made the unilateral decision to force its citizens to pay for fiber. We moved. And now in Kaysville we're paying that ridiculous "road fee", which, don't get me started on. So if getting fiber means another "fee" or "tax" .... absolutely not. We're already bleeding out from feds, state, and local taxes and fees that our "leaders" seem to think we all have
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gobs of money to fork over to them. And it never ends. I don't ever recall ever having any of these taxes or fees taken away or reduced, except in VERY rare circumstances. But if this is the city volunteering other funds that won't require us to pay for this, then I'm all for it. I moved here from Centerville where we had UTOPIA in our home. It was fantastic. Great speed and reliability at a fair price. I would love to be able to have something like that in our home. Current internet options are too expensive for the speed I need for work and so I would absolutely love fast internet for cheaper prices. Also, Comcast knows they have the fastest internet in my area and so they know I can't go anywhere else and therefore are unwilling to negotiate their price. I am happy with the quality of the comcast service, but very unhappy with comcast’s tactics and prices. If fiber would cost less for me, then I am all for it. If not, then I am neutral. I am interested if it is affordable for me. I want reliable high speed service that doesn't cost an arm and a leg. We have fiber already that was put in by the builder. Hill Farms neighborhood on Angel Street. However, internet is constantly needed at our home with 5 children. They are often fighting over computers and we have 2 laptops in addition to our home computer. It has become a necessity in our world. I would be interested in more affordable internet service and also, Century Link has terrible customer service. That said, we have very fast internet. The taxes of Kaysville are already expensive enough and they go UP EVERY SINGLE year. I do not want an increase to help with Gigabit fiber Internet service. Kaysville should focus on using our current tax money to fix our roads and not worry about getting faster internet. People get enough screen time as is, don't help them out by getting more. Gigabit internet would be nice if it were less than $50 per month, and did not cost the city any tax money, and did not distract the city from even more pressing items (such as road repairs on over 1/2 the city that are desperately needed), But since none of that is going to happen, I am NOT in favor of the city getting involved. It costs WAY more than expected and distracts from too many other things. Just look at the several other cities who did Utopia and got into huge debt and regretted it. I am so tired of Xfinity having no competition and gauging me for internet service. Please get fiber optic service for Kaysville residents For the past few years I have worked the majority of days at home. I have long been frustrated by the lack of reliable, fast internet at my home. While comcast is reliable, the cost to get decent upload speeds (greater than 10mbps) is too much to pay. There have been days that I have chosen to commute to the office because of a large upload that I needed to do there. Between my work, my family, and backing up my files to the cloud we often get close and have exceeded our 1 TB cap. I have often tried to get gigabit internet service, but the comcast gigabit is very expensive and isn't symmetric and there are no other options available. I see internet as a utility and a great value to our community to provider fiber access. For the past few years I have worked the majority of days at home. I have long been frustrated by the lack of reliable, fast internet at my home. While comcast is reliable, the cost to get decent upload speeds (greater than 10mbps) is too much to pay. There have been days that I have chosen to commute to the office because of a large upload that I needed to do there. Between my work, my family, and backing up my files to the cloud we often get close and have exceeded our 1 TB cap. I have often tried to get gigabit internet service, but the comcast gigabit is very
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expensive and isn't symmetric and there are no other options available. I see internet as a utility and a great value to our community to provider fiber access. Century Link is terrible, Comcast is merely adequate. We need another option. I'm not sure--it depends on the cost and and what money is used by the city. What is being sacrificed? I was a resident in Centerville for many years including the times that fiber was being considered, when it was approved and while it was installed. Truthfully, there were not cost savings of significance for the average homeowner, and the ISP service really did not seem any faster or more reliable than previous providers. I think this would be the case for most ordinary household use like ours, however I understand the benefits of fiber for high usage and/or business applications. I am very reluctant to pledge financial backing as a city for this type of project when the ISP's are making strides into fiber and improved delivery on their own. Centerville pledged way too much to back UTOPIA, and that pledge will last for many years. I encourage Kaysville to not put themselves into a similar financial commitment. Although I would be interested in having Fiber as an alternative, I do not think that Kaysville City should facilitate it. If that respective business wants to expand their services they can find private investors to do so, and then they can compete with the other providers. I do not think it is appropriate for the city to require every resident to have a service that they may not need. I have a friend in Centerville where they followed this path and now require their residents to pay for this service and it has caused problems with those around him that cannot afford this service, especially for those that are on a fixed income. I'm not necessarily an advocate of the city providing the service, but the infrastructure needed would probably be best handled by the city. Then it would need to be paid for renting to the providers who pass it on to the customers that use it. we will pay more per month for faster internet service 1. I believe the city government should at least look into this. I appreciate these surveys and the desire of the city to facilitate changes that will benefit thousands. 2. I do wonder of the option of a city-wide 5-G. Has that been looked at or considered? It is an up and coming technology which would likely be another option to cover the entire city. And it would not involve installing any physical cables, just the booster stations on an occasional utility pole. Would the infrastructure for 5G be less than installing fiber city-wide? I'm concerned about the connection cost and monthly charges to change to fiber. Additionally if someone is not interested in getting fiber, ie...retired and doesn't need it, are they required to pay and be connected? I had Century Link and the service was not reliable and the speeds were slow. They seemed to not care about upgrading or making the price reflective of the service so I switched to Comcast. I am pleased with the service, reliability and speed. If fiber is going to cost more I'm not interested. Kaysville needs to stay up with the day and time we live in! Thanks! My husband and I work from home and the internet is a necessity. I see this as the future of most employees. More and more people will work from home, not less. Technology and internet needs are only going to expand in the future. As always, the devil is the in the details, but in general I would be very supportive of an effort to bring reliable, affordable fiber-based internet service to my home. It may not be the case right
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now, but I can foresee a time in the future when having Gigabit internet service in the home will be vital, not a mere luxury, to exist in the future world. IoT (Internet of Things) is a real thing, and more and more services and devices are being added to the network mix all the time, at work and at home. This service may very well be better provided as a utility similar to water, power, etc. given the nature of how things are changing in the electronics world. I look forward to the discussions and seeing the details of Kaysville's plan going forward. I very much appreciate the City's leadership for taking on this concept and for pushing this conversation forward. It is also of vital importance that the City is seeking this kind of public feedback. I hope the citizens step up and provide it. Have no idea what question 20 is asking. What is Gigabit Fiber Internet? How bout fixing the roads so I can get to work without blowing a tire. Kaysville City had a chance to participate with UTOPIA and the citizens decided to not participate. What has changed? It seems that Kaysville City is a day late and a dollar short. TALK TO UTOPIA. They want to come into Kaysville. We need more access to fiber and speeds greater than 1Gig/sec. You can stream cable TV and get telephone service, etc with fiber and at a fraction of the cost that Xfinity and Centurylink charge. I could save 200+/month if I had Utopia or equivalent. It would be great to have options and a good service provider. Thank you for researching this service. Layton has already provided fiber internet service, and the residents we know really appreciate it. I am very excited by this proposal. I have been very disappointed by CenturyLink, witch is our only option. This would need to be accessible to private Lanes to help me Comcast is the only option if you want fast internet. I hate having only one choice, for decent internet service. Makes it very hard to renegotiate the bi-yearly promotional pricing expiration massive price hike. Hate! Hate! Hate it! avoid a utopia type situation I said no to question 21 above because there is not enough information. I might say yes if it were explained better. There is mo mention in the survey of what the cost to citizens would be. Also, are all citizens required to participate (pay) into the system, even if they do not plan to use the service? If so I would oppose because we should not compel (require) all to participate. I f the city is able to negotiate a better rate for a better service for those that want to participate then I am interested. I would like more information before I could say I would like the city to help facilitate. I am happy with my speed etc but I would always like to pay less. In a previous home in Kaysville I had limited speed as Comcast was not available and Century Link could only give me 3mg speed (no fiber optic to the subdivision). Dwain Klein 801-870-2715 The city should let the free market work and not get involved in a project that is not a need for all citizens. Broadband networks are not a community need. Broadband networks are a luxury item and are best handled through private enterprises. I feel question 21 is extremely biased. Who doesn't want better service at more affordable prices? The question is whether I think Kaysville City can do that. I'm not opposed to Kaysville City providing better broadband services provided: (1) it is less costly than what I can get from other providers, (2) it can be properly serviced and maintained to prevent/reduce downtime (unlike Kaysville electricity), (3) it is optional and not mandatory, (4) installation is non-intrusive to my
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home; and (5) Kaysville City doesn't use this as an excuse or source of funds to fund other projects or needs unrelated to the broadband service (unlike what Kaysville electricity did -- and seems to be still trying to do). My concern is that governments, despite their best intentions, are generally not well-suited to provide services at the same level and quality as commercial providers. Commercial providers have the capital and incentive to keep their services competitive with other service providers and to keep pace with technology changes. I am concerned that city government can't do this. Gigabyte internet would be awesome I'm not sure how to answer question 21. There are so many variables involved. I would need to know more about the cost to taxpayers and users. If it costs one cent or more, then I would prefer that that he city stay out of it. If there is need for it, then the free market will provide. It would be great if the city could facilitate broadband services that are more affordable and faster IF the city can do this without taking on a financial liability or increase taxes to pay for this. I would use the internet more if I did not have a data cap to deal with. We are both educators (higher education and k-12) and we passionately support the proposal to add a fiber internet option. Thank you very much for championing this work! Our fingers are crossed it becomes reality. The City should help facilitate better service so long as it is competitive and not cost prohibitive. I believe the city should facilitate services only if these services are not forced on people who do not want them and/or cannot afford them. My elderly neighbors who do not want or need high speed internet should not be forced to subsidize my desire for high speed internet. My options for internet access are CenturyLink and Comcast. Comcast has used it's monopoly position of being a sole provider to internet in many households to force content providers such as Microsoft and Google to pay Comcast to interconnect to their customers. They do this through a deliberate policy of de-peering and refusing to upgrade capacity at internet exchange points where traffic is freely exchanged between various networks. The result of this policy is that Comcast provides decent connectivity to large networks who have paid Comcast and poor connectivity to smaller networks that are connected through internet exchange points. One of the households in my neighborhood upgraded their internet access to Comcast to improve their connectivity when doing family history work (indexing) for the LDS Church. At the time the traffic was routed between Comcast and the LDS Churches network through a internet exchange point and was suffering 20% packet loss. Even though she had been advertised broadband connectivity the actual performance was less than the DSL she had "upgraded" from. As a result I don't believe that Comcast is an option. As internet services continue to grow I am forced to chose between a company that abuses their monopoly position to get paid for both ends of the pipe or a DSL service that sits on decaying infrastructure that was installed in the 1970's. Both companies continue to optimize for revenue by increasing prices; abusing their monopoly positions and not investing in the physical (in-ground) infrastructure necessary to provide better services. I think the time has come that internet service should be a public utility. Also getting economic development to our city, businesses are going to want fiber.
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We only have one option for internet (other than satellite, but satellite is never a good option). Everyone in our neighborhood also only has the same option so it can be slow at times. Before we demanded a speed increase at no charge, we were only getting at times 1mbps. Please do this. We would love it! Everything depends on the cost.......... We would welcome a reliable and affordable option to comcast and would support a city service. Question 21 Answer: Maybe, It all depends if the cost of providing this service will be solely through those who sign up for the service or if it will increase our taxes to provide the service and have it installed. I feel we are already being nickel and dime(d) to death. It seems its the same old tactics that it will only cost a few cents a day or whatever dollar amount per week or month. All these increases make living here harder on middle-income families and seniors! Easy for government to just raise taxes but it's much harder for us living paycheck to paycheck to cover these increasing costs! Can't squeeze blood out of a turnip! I don't want to move from a place that I have lived for 24 years going on 25 years because I have been taxed out of my home! Not only city taxes but Davis County taxes. Maybe Davis county is still the best place to live when it comes to taxation. I haven't done the research. Still, Kaysville has been one of the best places to live in the state but it looks like that may be changing if we keep adding more fees and taxes to live here. It all sounds great but one size does not fit all. You have to take into consideration young to old and their incomes and financial burdens. It all sounds great on the surface but if you're trying to change the complexion of the city from the middle class to high-class residence only through taxation and fees then I guess you are well on your way. Question 19 only allows one answer, My wife and I both work from home for different reasons. I also believe that Kaysville should utilize UTOPIA When you quote prices please use what it is going to cost with all taxes and fees included.. I pay about $20 a month in taxes and fees. If you tell me that it will cost me $50 and I get a bill for $75 and when I ask about why the difference and you say it is taxes and fees that you new would be added when you gave me the $50 quote, That is not full disclosure. These prices you are throwing out there are not with fees and taxes. People are going to look at the low prices and say ya that is great, wow that is so low. Please make it clear on all prices that they are with or with out fees and taxes. If they are with out then tell us what the fees and taxes are going to be. No one will believe you don't have that info so if you don't then get it. Thank you. I would be interested in learning more about the gigabit fiber internet service. But I don't know if I would support the government using tax money to finance this. I seem to remember that a city in Utah county had a big fiasco with fiber internet service. It was so much more expensive than the residents had been told, it was behind schedule being installed, etc. I am a little skeptical. I don't think government should be competing with private enterprise. I'm very excited at the idea of Kaysville City rolling out a fiber broadband option to all residents and businesses as a public utility. I know Layton had fiber but the install cost was too high, something like $1000. Install cost would need to be spread over several years, maybe 5 years at ~$20/mo We need fiber, even if people don't realize it yet. We just need to invest in the infrastructure for the future. The primary use of internet and telecommunications in my home is for professional purposes; secondary to that is school and personal use. Reliable and fast service is an absolute necessity.
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Comcast Xfinity is pretty good, but if a Gigabit service were available I would be very interested in obtaining that service, providing it was also affordable to a middle-class household market. If a price tag takes it well over $100 and/or into multi-$100s of dollars, then I'm not interested; I'll stick with Comcast Xfinity and their abhorrent data caps, which I despise. I think city government representation of the Kaysville telecommunications market is a requirement. Absent city government involvement it is likely Kaysville would be skipped-over for telecommunications infrastructure and services improvement. I don't think the voice or needs of individual Kaysville-base consumers could otherwise be expressed to large telecom companies about a desire for more reliable, Gigabit Internet services (particularly one that does not have data caps). If I, as an individual customer, call customer service at Comcast to tell them I am interested in them making Gigabit service available in my community, that would be 100% ineffective (customer service likely wouldn't care and my expression of interest in upgraded services would essentially fall on deaf ears at Comcast). Community government essentially consolidates its community's collective voices into one more influential community voice, resulting in a more influential voice with large companies. In other words, those companies are not going to listen to the little guy, so we need the city government to help. Very interested in having more options. Comcast is ok, but I feel held hostage. Municipality should not compete with private enterprises. Let the market work this out. Kaysville city and it’s citizens will lose money on this venture. I will not vote for any politician who supports this. We can build the infrastructure for the future or we can fall behind. I'm for progress. Let's do what it takes to make our city technically competitive for the future. I am tired of the internet provider we have locking us into contracts to obtain affordable prices for internet services then hiking up the cost with a bunch of "extra" fees. Then at the end of each contract I have to haggle to get an affordable monthly price on internet again. This all depends on the cost. For years I've been proud that Kaysville was smart enough not to join the UTOPIA bandwagon. For most cities, it was over promised and under delivered. What has changed? Why is Kaysville City spending money on something the private sector does pretty well? The internet access provider is just as important as the data line. If a third party (separate from the line provider) is required in order to access the internet than the fees can be double or more than what the cost of the line is and then there will be no savings for the citizens of the Kaysville. The lack of IT infrastructure to support reliable internet and cell service is long overdue. Thank you for considering these changes. If the city chooses to do this I do not want to be forced into paying for something that I do not want to use or need . I am completely satisfied with what I currently have. I think this is a great and progressive service for the city to be looking at and it has my families full support! yes, the city should facilitate but not make it the only one - the electricity options. Facilitate is the correct approach, meaning make it possible, making sure there are not road blocks. But not paying for or financing the project. Some of the survey questions aren't applicable and should reflect that. Why is the population of a household applicable? You should remove the question or give a have a N/A applied.
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I need awesome internet. It is extremely important in my household. Comcast is great, but it is so expensive. I would love a cheaper solution, that is just as fast and reliable. Make it cheap. City should not take on debt for fiber optic as some other cities did. Please do not continue to invest in this. It has not worked out well for most cities that have investigated and invested in it. I do not want to see my city taxes or efforts go to this. There are many wired and wireless solutions that are readily available in this area with absolutely no need for fiber. Work on the roads - not fiber. We have Verizon for our cell phones and the service is not good in our Hill Farms location. I cannot walk around the house and talk, I have to find a good spot and speak loudly. Also, the internet service is not good on our front porch for some reason. It needs to be more affordable than Comcast and more reliable than Century Link. We shouldn't have to "rent" modems and replace equipment all the time. There shouldn't be any contracts as long as we are residents of the city - if we move, we should be able to get out of it without any penalties. All this depends on cost to the citizens for the infrastructure and the cost of the installation and monthly service to the subscribers. I have tried to look into other providers for internet and phone but when my subdivision was built they never ran cable lines on just our street. Everyone around us has cable lines but not our street. I hate that I am forced to choose CenturyLink for everything (Phone, Internet, TV). I would jump to another provider in a heart beat if our street had something else. My concern isn't download speeds but upload speeds. Yes. I am in favor of the city providing a better option for broadband. Make it happen Mayor! Good job I feel locked in to Comcast because the only other option is DSL which is too slow. They claim the faster lines are too far away from my house. I would go with Vivint in a second, but they don't have service where we are either. So, I'm stuck with Comcast and they just raise the price every year. I also get poor cell phone coverage unless at the highest point of my house or outside, which is hard to do in the winter. I complain to AT&T, but they tell me my coverage shows good. Well, it isn't. For question #21 - My answer is conditional, it depends at what cost. There are good options for me now and I am not sure what the needs will be in the future, but I would not like to see the City take on something that the private sector can provide. For question 21, "yes", but not in the sense of, the service is provided through the city. However, if the city can help to get ISP's to build infrastructure in the city, then that would be nice. My household pays extra for no data cap because we kept going over the highest non-capped data plan. Will not subscribe to the government "helping" with the this. NOT GOVERNMENTS JOB, If this is going to be an added expense to every household, it should not be done. I am sure there are some households that don't want or need internet (elderly). Is this going to be another expense line on the city bill like sewer, garbage, etc? Or will this expense be passed on to
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internet providers? Will they use this to increase everyone's monthly bill. I guess I don't know exactly what this initiative really means to the citizens. I lived in Orem UT back when they implemented a fiber network and it was a wonderful change at the time. I was able to get much better service and speed for less than half the price of previously available providers in the area. I am so glad Kaysville is considering this and support the effort 100%. The internet has been very disappointing to say the least. We constantly have to restart the internet in order for it to connect and work. It's always shutting down and is very unreliable. My husband and I both need it for work on a daily basis and our children require it for school work. We would love another option to see if it would be better, faster and more reliable but in our area we are stuck with one and they offer no option to make it better for the customer. If I had a choice I would not use comcast for internet, it's terrible! I hope another option becomes available at some point. We have Comcast and I hate it. Service interruptions and slowing of internet access in the evenings are common. But could not find a better option as the satellite receiver service that we had before was worse. Before we moved here, we had optic fiber and I am hopeful that it will be extended to our region as well. Other cities in Utah have done the proper planning and installed fiber and high-speed internet. Many of them are now are seeing their investments paying back due to the increase of higher paying technology jobs and the increased revenue from taxes being generated by those jobs. It is past time that Kaysville gets with it and instead of following other forward-thinking cities becomes a leader and innovator. Planning after the game is over only leads to failure. None of us here in Kaysville want to fail. High-speed reliable and affordable internet access controlled locally instead of by a large out of state corporation is long past due. City government should have absolutely nothing to do with this. Whether we like it or not, we live in a digital world. To be able to function in all aspects of our lives, it is now required to have reliable, affordable, fast internet connection(s) to be able to perform basic, day-to-day functions. Kaysville needs to recognize the future is here, and this is a service that we desperately need upgraded within our community. It would be awesome to have more choices at an affordable cost, but any service that Kaysville works to provide should be an opt-in or opt-out. Don't make citizens pay for something that they don't want or use. There are no good options in the Northwest corner of the city. DSL at 1 mbs is all that is offered. It is like living in an internet black hole. The city could help by facilitating a fiber backbone or just requiring other faster providers to offer their services in ALL areas. A long process of surveys and construction that will likely take years to complete is also frustrating to those of us who live in an area equivalent to a far-off rural community instead of the Wasatch Front. Must still make fiscal sense for the household and for the city. Symmetrical upstream/downstream is extremely important. Equally as important is a broadband service that has no bandwidth metering or data caps. I don't believe government should be involved in promoting a private business. The purpose of government is to protect my rights and freedoms. If a function doesn’t fall directly under this premise, government should not be involved in trying to provide me with a ‘service’
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and try to sell me on the idea that “look at this shiny cool thing that you think you need, and the only way it can be provided is if the government supplies it to you”. We need significantly less government and control in our lives, not more. The government needs to get out of my life and out of my wallet. The purpose of government is to protect my rights and freedoms. If a function doesn’t fall directly under this premise, government should not be involved in trying to provide me with a ‘service’ and try to sell me on the idea that “look at this shiny cool thing that you think you need, and the only way it can be provided is if the government supplies it to you”. We need significantly less government and control in our lives, not more. The government needs to get out of my life and out of my wallet. Not sure if the benefits outweigh the costs If city involvement can get high speed for about the same price I'm paying now i would be interested. If UTOPIA is any measure government should not get involved in such ventures. Taxes should not be raised to provide internet service that the private sector can invest in on their own. Hurry I think Kaysville City should WAKE UP and get on with the UTOPIA Fiber. They have missed the boat and continue to fall behind in technology. I am undecided on question 21. I'm truly torn between thinking internet is a utility like water or electricity, or thinking it is a luxury. For those people who feel it is a luxury good, then the answer would be no. But if we consider it a utility, then yes. More and more it is becoming needed like a utility. There is no mention of the cost of Gigabit fiber service. If you want a true survey, please include the costs before you ask if people "need" faster internet. Need and want are two separate questions, but you left off the "want" one. When government gets involved, costs are much higher than if private companies provide the services. Like the road tax, we didn't vote on. My biggest reservation about Kaysville getting into the ISP business is that whatever they touch, it is half-done and very expensive. Willing to pay to a limit the install fee, if city pays the rest. I never would have thought the city should need to get involved with internet 10 or so years ago, but it's gotten to the point recently where companies like CenturyLink and Comcast run the show and can dictate how much you pay for internet and what speeds you can get since they are the only decent options. Just a few minutes away in Layton they gave multi-gigabit speeds available to residential houses that charge HALF of what I pay for 10x faster download speed and 167x FASTER UPLOAD. Yes, one-hundred and sixty-seven times faster upload speed. I'm paying over $100 a month for 12 Mbps upload speed, where in Layton you can get 2000 Mbps upload speed for $50. My download speed of 250 Mbps is the fastest available internet speed where I live which is fine (for now) but the upload speed is atrocious and they know this, but they also know it's the fastest speed available so they can get away with it. Another thing Comcast started doing over the past few years is putting a data cap on our internet data. 1 TB of data 5 years ago would have been pretty hard to use but we find ourselves every month having to limit the amount of Netflix and Youtube we can watch because otherwise we will use over 1 TB of data and be charge $10 for every 50 GB we go over... Please do everyone a favor in Kaysville and help expedite
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Gigabit internet to Kaysville. 90% of the people I've talked to about Comcast and CenturyLink know that they are ripping people off just because they can, but I doubt many of them will take the time to fill out this survey or even know about it because they're not very technically savvy and will likely think it would be daunting to fill out. Thank you, Keith Avery and residents I never would have thought the city should need to get involved with internet 10 or so years ago, but it's gotten to the point recently where companies like CenturyLink and Comcast run the show and can dictate how much you pay for internet and what speeds you can get since they are the only decent options. Just a few minutes away in Layton they gave multi-gigabit speeds available to residential houses that charge HALF of what I pay for 10x faster download speed and 167x FASTER UPLOAD. Yes, one-hundred and sixty-seven times faster upload speed. I'm paying over $100 a month for 12 Mbps upload speed, where in Layton you can get 2000 Mbps upload speed for $50. My download speed of 250 Mbps is the fastest available internet speed where I live which is fine (for now) but the upload speed is atrocious and they know this, but they also know it's the fastest speed available so they can get away with it. Another thing Comcast started doing over the past few years is putting a data cap on our internet data. 1 TB of data 5 years ago would have been pretty hard to use but we find ourselves every month having to limit the amount of Netflix and Youtube we can watch because otherwise we will use over 1 TB of data and be charge $10 for every 50 GB we go over... Please do everyone a favor in Kaysville and help expedite Gigabit internet to Kaysville. 90% of the people I've talked to about Comcast and CenturyLink know that they are ripping people off just because they can, but I doubt many of them will take the time to fill out this survey or even know about it because they're not very technically savvy and will likely think it would be daunting to fill out. Thank you, Keith Avery and residents Anything that gets me away from Comcast and their arbitrary data caps is needed. Please do it. Private sector does it better. We don’t need government providing this service. Get back to doing what government should be doing. I answered yes to question 21 if the service is not burdensome on the community. However, if too burdensome, let market competition sort it out. Most who want fast internet service can get it if they pay enough. We are onboard if it doesn't increase our local taxes. Otherwise, we are satisfied with the available options. The faster the better! The need for bandwidth continues to rise. There are several other things that I will need to do with the internet within the next 5 years of which my current service can not support (too slow). I am already looking into other faster internet options. Price, bandwidth and performance will be key to my selection. I live in a community that desperately needs priority for updating of the electrical lines. It's an older neighborhood, and we went without power for 4 days in the winter several years ago due to severe weather conditions. Several homes were at risk of starting on fire because the condition of the electrical lines were so bad that the men working on the lines sent the people in those homes to a hotel for fear the residents were in danger. Now you are asking me to prioritize faster internet for our area, when years later the electrical lines have still not been updated? Let's put the funds into taking care of the current electrical problems that we have and then down the line when those problems are taken care of we can consider a faster broadband internet. We tried Rise Broadband (formerly Digis), and the service was consistently unreliable. We tried DSL, but CenturyLink could only guarantee 2 Mbps! Ridiculous. We are only with Comcast now
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because they are the most reliable option available in Kaysville; and, though they have high speeds available, we are not able to afford the speeds we would like. An affordable fiber option would be awesome! Don't up my taxes I've been hoping for someone in the City to do this for many, many years! I would be one of the biggest advocates and I know that it influences where people buy their homes. Several of my employees would not even consider moving into a house without Utopia. It's a big deal for people who use Tech! ================ This survey is terrible! 1) Use HTTPS -- It's $10 or less and it protects the information you're asking people to provide 2) Questions 2-3 lack a 0 option 3) Question 11 is just silly -- the reason people couldn't do those things probably isn't because of their broadband service 4) Question 12 - The options are out of order and neutral isn't the center point. It goes from Neutral to "Not at all satisfied", with no "somewhat dissatisfied" option. 5) Question 18 - Within what timeframe? In the current month, in the last month, in the past year, ever? The questions being asked are probably not as focused as they should be. This form does not work for me to properly respond, as I do not currently have internet at home. I had to cancel my internet service with Comcast because of the extremely high cost. They raised my rates by over 50% after year one of my 2-year contract. They were charging me for 100 Mbps, even though I was only receiving 10 - 23 Mbps depending on the time of day. Centurylink was my provider before that and most of the time the internet and my phone would not work and I was unable to get them to fix the problem. I just want quality internet service at a reasonable price. I do not want TV or a landline phone, which every provider seems to bundle with the internet. If I cannot obtain quality internet at a reasonable price, I will consider looking to move to somewhere where I can. Yes if the cost is reasonable and no add on city taxes!!! My concern is for Companies like CenturyLink that have invested in fiber for Businesses, what happens to them if the City puts something else in to compete? I a m a l s o concerned about the commitment I have with my current Broadband provider. I think I have a 2 year commitment and would not be able to get out of that without a penalty. fine if you bring it in; just don't make me take it and don't burn a ton of tax money doing it How it would be funded. Cost to consumer. Please, please, please get gigabit fiber! I currently can only get wireless internet, and all my neighbors access to cable. It has been incredibly difficult to get our internet needs from wireless internet. It would be fantastic and meet all of our internet needs. This would be our dream come true. JB We only have one option for internet at my home location. Comcast is the only provider that I feel can provide the speed and services that we want. If I wanted to switch to Centurylink my speeds would drop to about one tenth. WE NEED MORE COMPETITION!!! Please Please Please bring fiber optic options to Kaysville!!!!!! I believe that in our modern world internet access is a utility just like electricity, water and sewer that could be provided by the city. I don't want to say "yes, the city should help facilitate better broadband service" without knowing what it will cost. People who don't use the internet should not have their taxes used to pay to
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facilitate better internet service for people who do use it. With a new city building coming up and a new road fee already, we don't need to spend money for things that are not necessary. While better service would help me, it may not be worth the cost. I have a large family with many, many devices connected to the internet at the same time and the commercial services available in Kaysville are more than sufficient. I do not desire or want Kaysville City to facilitate broadband services within the city limits. We absolutely do not need more government oversight within our city. If I'm being honest, what we really need is a new mayor. Katie Witt is an absolute embarrassment to our community and its values. With things moving more and more to IOT and more and more people moving into the city, we will need this infrastructure moving forward. Folks that say "they don't need better internet speeds" are deluding themselves. 30 years ago folks wondered why we needed the internet. 20 years ago folks wondered why we needed cell phones. 10 years ago folks were wondering why we needed tablets and smart phones. Now you really cannot function with out them. This is definitely something the city should be investing in. Fiber and better wireless infrastructure (5G) city wide are must haves for the next 10 years. With things moving more and more to IOT and more and more people moving into the city, we will need this infrastructure moving forward. Folks that say "they don't need better internet speeds" are deluding themselves. 30 years ago folks wondered why we needed the internet. 20 years ago folks wondered why we needed cell phones. 10 years ago folks were wondering why we needed tablets and smart phones. Now you really cannot function with out them. This is definitely something the city should be investing in. Fiber and better wireless infrastructure (5G) city wide are must haves for the next 10 years. Full disclosure, this is City Coucilman Stroh DeCaire filling out this survey. I also serve on the Technical Advisory Committee for this Fiber to the Home Project for Kaysville. I'm also a network engineer for my day job, working for the State of Utah, so my knowledge with this technology is pretty deep and vast. Thanks for your help with this. I really don't know enough about it to answer some of the questions. I would not like a bigger bill or have to learn new systems to make things work. Please bring fiber and competition to Kaysville! Also cell service on the west side of Kaysville is a joke. We absolutely need fiber optic options. Comcast service is really only option we have in Kaysville and with growth they service continues to decline and prices continue to increase. I don't know why a municipality would be involved in a private enterprise. From my research 5G wireless will be a suitable replacement for fiber. Affordable Gigabit fiber Internet service, without data caps, is needed for Kaysville to remain competitive with other cities. It will help us draw individuals and businesses to our city. Fiber internet would allow me to work from home more often, letting me spend more time with my family. Need faster internet. Please help us get better service in our area! This has been one of he major drawbacks of our home. We pay a ridiculous amount for high speed internet from Comcast yet our speeds don't reflect what we pay for. Comcast is taking advantage of our limited options. We often will use our cellular internet at home instead of comcast because our home internet is so slow(despite paying
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for the fasted available and having Comcast troubleshoot). I am so glad that Kaysville is considering this, it would be so valuable to our community!!! Yes, I do have other comments. This is to either the survey website company or the City of Kaysville (whoever wrote the survey). You need to refine and fix your survey questions- in at least 4 different questions. No, we don’t have kids at home and you just insulted all the couples who can’t have any kids or the newly-weds who wish they did who have been trying forever- not to mention all of the Empty Nesters who have to put something down on your survey (a number between “1 and 7+“). Who wrote your survey, the Summer Intern? You will not get good numbers off of this survey if you are serious about proving a good sampling of the Kaysville citizenry about internet service. You owe it to the city council or mayor or whoever hired you to collect these numbers if you really want to advance the idea of a better internet medium. Too expensive The only reason why my internet bill isn't higher is that I complain every year to comcast so they lower the rate back down... Please get a better option for Kaysville! Do not force me to pay for another person's internet. There are plenty of internet options that work well. Kaysville city already put a road tax on me, I don't and won't pay for an internet tax just so people in Kaysville can download a movie or show 10 seconds faster. If someone in Kaysville wants to receive fiber then by all means have them pay for it individually. I can't even believe Kaysville is trying to force me to pay for everyone that wants fiber. This is not fair. Also, if a business needs faster interned then let them pay for it. If Kaysville city can't stand up to these individuals and tell them to pay for it then I guess this city should be run by an HOA. I do not live in an HOA and this city is starting to feel like it. Internet access is the backbone of a healthy economy. It will define where people want to live and work. If all of Kaysville had fiber internet we would be in a position to attract high-income jobs and the high earners which will bring more money to the neighborhood. Additionally offering high speed to every home at an affordable price would enable lower income households to have the same advantages as those high earners. As far as i'm concerned we should have a Kaysville City based utility called "Fiber" which is billed along with your water/sewer, electricity, and your garbage. If we could reduce the cost down to $20 a month by doing so, and thereby giving everyone not just access to Fiber internet, but also a home land-line i think that would be a phenomenal value. If we could work out a deal to get basic local channels also delivered through that package for the same $20 i think that would be too good to pass up. People are too worried about government taking over, but the fact of the matter is we've given the internet companies time and they've produced nothing for us. Only a government with local will is willing to create a network like this. We've pleaded with Century link to provide better internet service. While we're still sitting around 5mps download, it is a huge improvement over what i've been dealing with over the past 5 years, which is between .7 and 1.5 mps. But 5 is just barely sufficient to stream a netflix movie at low resolution. If we do not provide at least access to fiber we will be left behind as a community. We will lose the opportunity to have people working from home (reducing congestion and pollution). We will lose high-tech companies who may be interested in moving into the area, and we'll lose the high income earners who will move away to have access. To be honest, i didn't research internet speeds before i bought my home thinking comcast would be available with century link to provide me with what i needed. That wasn't the case and if i'd known what i'd be facing when i bought my home, i would have looked elsewhere. Let's do the right thing and simply make this a utility. That would make it
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affordable for everyone. Why would anyone spend 60+ a month for internet when we can give it to them for 20 (as a forced utility)? I believe the current services provided are sufficient for most needs. I don't believe the city should get involved with any private company. Utopia is an example of a failed system that many cities have gotten involve in. Most of those cities are grappling with the position it has put them in. Centerville City is very dissatisfied with this. There are plenty of options out there currently. Let the market do its job and we will see private groups doing this work. I don't know what the cities actual proposal looks like but please make sure the cost of this is not put on the citizens who wouldn't really see a benefit. I'm not interested in paying more than I am now and I wouldn't want to see hidden expenses be passed on through taxes. My speed is sufficient but I would support faster speeds at a lower price. I would appreciate very much having access to fiber, which I understand to be the fastest internet currently available. I feel that Kaysville especially but also Utah and the U.S. in general are lagging behind other parts of the world in taking advantage of currently available broadband technology. I understand that constructing the infrastructure for fiber is a large undertaking and is beyond the ability of individual households to accomplish. I therefore would urge Kaysville City to take the lead in helping fiber, or any other advanced internet service, be available to its residents. I would be in favor of Kaysville City levying an additional, reasonable fee or tax, which I would be willing to pay, to help fund the required infra-structure. I would also hope that city planners would be aware of and consider in their long-term plans, emerging technologies such as satellite internet access, which could render fiber-optic data transmission obsolete in the (perhaps not-so-distant) future. I would like to also state that I would be disappointed if my lower middle-class neighborhood were the last (years after the start of the project) to be upgraded based on the above statement "The results will help the City determine where the need is greatest and help guide us on how to ensure that all citizens and businesses have affordable and adequate access to broad- band services." Do NOT make it a socioeconomic/political issue! We would love to see fiber come to Kaysville. We have heard great things about it from other City's. I would be willing to buy it, if there was a payment plan and did not have to pay thousands upfront. It would be really nice to have installed. Just don't assess high charges to residents to subsidize a program only needed by a few. Please keep government out of my Internet. Instead, let's let capitalism do it's job and provide services to consumers that want it. This is no place for Kaysville City to operate. Kaysvi l le Power has been a source of contention for some time. This will be the same thing. Yeah, it's nice to have, but it's not required. Also, maybe think about working on the roads. I'm wondering why the push for better broadband service, which I would love and enjoy, . . but is it for the city to function better, because it would be nice for the few businesses we have here, to better serve the citizens? Certainly don't need it as an encouragement to attract more homeowners here, we've got that part over covered. So I don't know if that's the 'job' of city government. Faster internet speeds I think an affordable fiber internet option in Kaysville is an excellent project!
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If development and maintenance costs can be minimized I am for the city helping with broadband. My understanding of other cities that have done this is that usually they are not successful at keeping the costs down. We are not a socialist country, let the free market do it with good competition. please hurry Many people in Kaysville are very limited to what services they can get. I think it would be a great attraction others and service to the citizens of Kaysville to make high speed internet available. It's a no brainer, if it is possible to have higher speeds and a cheaper service to our Kaysville community, why wouldn't we do it? Internet of things being connected to updates and information greatly enhances a connected life. All our children's classwork is on the internet. We had to wait for comcast to build out this area for 3-4 years and Centurylink only put the capabilities for 2 houses in our cul-de-sac to get DSL. They added our neighbor to DSL when they came out to hook up their phone even though we were the first house in the cul-de-sac. Yup, the city council, planning and development is way behind the curve here. As to question 21. Yes the city should look into this if they can provide better service at a less expensive cost. Learn lessons from other city who are still paying off the Financial dept It is hard to answer questions 20 and 21. If there was a price range that could be given. For example, Gigabit fiber would be between $20-$100 a month for download and upload speeds of X. Then I could compare better with my current service and many an informed data driven decision. Question 19 needed multiple choices I spend some days teleworking, and also need night and weekend service for my work. Question 11 the most trouble I experience is when I am using VPN and remote desktop for my work. I have specific software that resides on my work desktop so I need both VPN and Remote desktop. If I need to video conference, stream a training etc. while on VPN that is when things start breaking up for me here at home. At home not using VPN occasionally movies etc. will glitch but is generally fine. Question 21 I hate it when government has to grow, and yes this is growth. However that being said if this is the only way to get decent internet into the homes of the school children in our older neighborhoods I am okay with it. My neighborhood "Happy Homes" is 60 years old now with tons of young children as the original owners are now nearly all gone. Not really the city's job - My opinion is heavily influenced by experiences my associates have had in Centerville & Murray. PLEASE do not make it a City service It is hard to answer yes or no to questions 20 and 21. I would be interested in Kaysville internet service if it was not more expensive. My income is not high and cost is a big consideration more than speed. Due to my home's location, which is next to the freeway and rail system. There is likely a fiber backbone that is less than 150 yards from my home. I would like to formally request the opportunity to test the services based on my location. NOT AT all interested ..Any one who wants this should pay for this if they want it. ones who do not want do not pay BOTTOM LINE>>
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I think there is an opportunity (currently missing) for us as citizens and as a city with a fiber network. Ideally, there is not a fee for all citizens but only a fee for all citizens who want the service. County Commissioner Bob Stevenson wonders about Kaysville utilizing Utopia; I've heard Utopia present at League of Cities and Towns. There are probably various options between having them as a third party provider (which it sounds like Layton really likes) vs. Kaysville being able to become a provider and have an enterprise fund, which I SUPPORT. I'm sure our committee, staff, and officials will carefully examine all options. THANK YOU. Even with the Comcast cable, our service seems to have quick little offline moments. It's weird. We're just not super sensitive in this stage/with our current needs. I do feel like we pay WAY TOO MUCH, however, for our package of service (TV, one landline, internet) When Utopia came to the Wasatch front the first time, Kaysville made a big mistake in my opinion by opting out. As as example, my brother's business in Kaysville has to use regular cable service for his business, but his residence in Centerville gets gigabit internet. Technology is changing fast and higher speeds will be needed in the future for whatever new technology comes next. It will be a big mistake for Kaysville to only allow its citizens to get their internet with 15+ year old technology. I do not have the right, and I therefore cannot give the members of the Kaysville city government the right, to forcibly take money from me or anyone else and use it to compete in the free market (even if you or anyone else thinks it is a good cause). And if you do get involved, who will determine what is "more affordable", as you say? When you deem it necessary, where will you forcibly take the money from in order to make it more affordable? And where do you get the right to do that? You also do not have the right to forcibly take my money to conduct a survey to determine whether a majority wants to forcibly take more of my money for what they or anyone else thinks might be a good cause. We are supposed to be operating under the rule of law, not majority rule or the whims of a government wanting to redistribute income. Why don't you understand this? We would appreciate having a choice of service providers when it comes to internet access. It would give users a choice and hopefully keep pricing down and quality of service up. W e h a d fiber access in Blacksburg, VA when I was in graduate school from 2000 to 2005. I fully support a fiber network in Kaysville. I can only get 12Mbps from CenturyLink which is not nearly fast enough, and Comcast doesn't have good upload speeds and is way overpriced. I am currently paying over $100 a month for Comcast internet and would jump at the opportunity to change. providers. Though retired, I am a service missionary for the Church of Jesus Christ of Latter-Day Saints and do some of my service from home where I need good access to the internet. Also use FamilySearch and other sites to do family history. Very interested in high-speed reasonable-priced fiber internet. Prior to comcast placing high speed internet in our neighborhood, the internet provider that I was using hard very slow speeds and working from home was a problem at times. If the rules for control of the services and its revenue were properly in place so that the greedy money grubbing city council cannot turn it into a cash cow for other things I would be in favor of the city helping. But if the city cannot keep their hands out of the money bag than they should stay out of it.
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We are very opposed to the city having anything to do with broadband services. The individuals who use the service should be the ones to pay for it and not the citizens of the city who have no need for it. Fiber optic internet is quickly becoming the standard for internet speed and reliability requirements. I don’t believe, based on self research and an informal base of knowledge for wireless technology, that the speed and reliability of 5G (or future) wireless networks are at a level of technological maturation to be comparable in the near term. The future wireless capability sounds great, but if we can use a fiber optic connection not only as a backup to the inevitable development and fielding of ever-improving wireless connections, but also as a way to provide a market choice for the residents here, I think our community would be better off as a whole, both in the short and long term. There are plenty of commercial internet providers available with more coming. I don't believe local governments should be in commercial (utility) services. It is a burden for the taxpayers. This survey seems more like a sales pitch than a real survey. Why are there no questions about whether or not I am willing to have Kaysville city enter into multi-million dollar debt agreements to compete with the private sector? How about questions about if I think taxes should go up to pay for a service for others that will most likely never make it to my house (see UTOPIA for examples of likelihood). If deploying fiber in a rural city is such a great idea and cost affordable, why did Google, stop deploying it? Has anyone looked into 5G deployment schedules? Wireless will ALWAYS be cheaper deployment than fiber to every house. W h y n o questions about what really makes Kaysville great? I will tell you anyway. Conservative values and not going into debt for every shiny new object. People that want/need fiber can have it installed by either Centurylink OR Comcast. It is somewhat expensive... but significantly less than the burden this will put on the city. Perhaps Kaysville needs to look at the true cost/benefit before entering into a multi-year wasteful agreement. Thanks, Mark This should be a utility. It is as essential as gas, water and sewer. Making it more affordable is a plus. I am in... If the city is to "get into" the isp business the service needs to be affordable, competitive, and NOT mandatory. Please avoid the UTOPIA program. It has yet to break even and is plagued with problems. For true gigabit service you will need to be able to provide at lest 10-20 thousand gigabit connections at sometime in the near future. I am not interested in paying Kaysville city for any more hair brained ideas that the new Mayor can come up with. I am retired and living on a fixed income and don't want any more raises in my Kaysville City Corporation bills. We need fiber in Kaysville, it's important to keep up with the ever changing advances in technology. The current service providers in Kaysville have terrible speeds for the most part and unless you are willing to pay an insane amount of money for faster speeds there is not much we can do about it. Gigabit is almost a must nowadays for the way people work and communicate with one another. Almost all devices and homes of all types by default require access or the ability to have access to fast internet. For me personally, great internet is a must for my work on a daily basis working from home. I am consistently on video conference calls and utilizing applications that require an internet connection. The better the performance, the more effective it helps my overall
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performance. Would love to see gigabit fiber with all the development occurring within Kaysville city especially the west side of town. I hear a lot of complaints about peoples internet service. I generally don't have problems, but I would love to have faster internet speeds. If you're going to do something, you need to do it right. If you're going to put yourselves in direct competition with other ISPs, you'll need to match their standards for price, reliability and customer service. If you can't do that adequately, you'll just be wasting time and money in the attempt. I believe Gigabit fiber service would be a huge boost to the people of Kaysville and thing once they get it, they will wonder how they made it with out it. It would improve the value of homes in Kaysville. It will improve anyone going to school, those working at home that need internet, anyone who watches movies on the internet. In short, anyone who uses the internet. If the price is close to what I currently have, I will for sure get it. If it costs less then what I have, I will be very happy. :-) I can not encourage you enough to examine the viability of it. we are way behind where we should be. our service from century link is horrible and nothing else is available. you need to get this done fast I am a widow, I have a special needs son, and I take care of my elderly mother- I got sick because of all the demands on me- I lost my job and my health. I do not have any money for anything else- I cancel internet and TV for 6 months every year to catch up on bills 21. not if taxpayers have ti pay or make concessions to the provider(s). If a competitive provider wants to come in- great-cooperate. But not tax concessions or financial deals to attract the business. We're tired of business not paying its fair share of taxes & having our property taxes go up. Our taxes have doubled since moving here and housing costs to which taxes are pegged have skyrocketed. Please leave Kaysville City Government out of Broadband! I just want to use my Green can in march when spring begins not April when the flowers are 8+ inches tall after all thats why I pay extra 10.35 to recycle. Try and think about it. lets let the market handle this. I'm sure the cost for this would greatly exceed its value! 21. depends on cost, installation and ongoing I am totally against bringing gigabit fiber to Kaysville. It will increase costs for the service and raise taxes for the installment of the system. At 75 years old our current services for what we need are just fine. Being on retirement income we don't need more unwanted expenses or unnecessary tax increases. Those residences that think they need the service should foot the bill. Those of us that don't want the service should not have to subsidize them. 21. not sure-how much would it increase my taxes? the city should not lay the line, companies need to be allowed to. google fiber, century link, sumo fiber, utopia fiber etc. question 14 does not make sense fiber optic cable could cause home values to increase. 20. to learn more about it 22. If the city is just renting out the fiber optic access to a private company, if it is optional to residents this service would have to be very affordable
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I’m a business but I would like better internet options ASAP My business is extremely limited with the options that Century Link has available to them. I have tried to upgrade but it is not available in the area. I know I speak for others when I say that it affects business negatively. I would really love this. Thank you! I would love to know how you make it more affordable? Previous experiences from other cities say NO!!! west Kaysville has limited options for internet services do it now!!! interested if it would be more affordable for those who want it, it might be useful My internet service is very slow. I would really appreciate it if I could get it from Kaysville City. 20. Perhaps depending on initial price to hookup, monthly charges, same service as I have now Discussion at city meeting was to install broadband on existing poles. With comcast that sometimes results in service loss. Buried lines would be better in the long term- less breakdown possibilities underground. N/A 20. yes if cheaper than CenturyLink 21. don't know 20. not sure-probably I think something like this would be very beneficial to the Kaysville residents especially if it is at an affordable price. Yes on number 21 depends on how much it costs. google is a smart company and they are discontinuing their fiber optic business model because the cost/benefit ratio is too high. I can get gig speed at my home. I don't need my city spending 100's of thousands of dollars on this issue to duplicate service that I already have available. Don't feel it is the role of government to make sure people have better broadband services. That being said, the "free" market has not been providing good solutions either. We have CenturyLink (and it is third rate), because Comcast has told us they do not serve the south side of the street but if we were on the north side we could get it. This does not make sense. Also we have been told by Comcast they won't tell us what speed we will have until we sign a contract. This also does not make sense. Other providers have told us we are too far from "hubs" to guarantee a fast speed or any guarantee of speed. We have not found a better solution for our personal internet needs/wants even after making inquiries of other providers. If we wanted a service like Netflix we would not be able to watch anything because some days it is difficult just to get e-mail or a site like Pinterest or facebook to even load properly and it seems to be getting more difficult as time goes on (are those things; Netflix, e-mail, facebook, Pinterest, gaming, etc. really must haves in life that the city must provide to homes on the same scale as water and power? - Not really, more like modern conveniences). But I think if I want to check my e-mail, my service should not be compromised because some people want to stream TV all day. Will this be treated like a utility? Will the city sell rights to another company to provide for residents and let them charge us for access after our tax dollars (used for infrastructure for example), make it possible for this to
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happen? I would be against that. If our tax dollars make this a possibility it should NOT then be offered to a for profit business to benefit from. The city makes me wary of trusting it because it has not lived up to citizen trust in some other areas. A few examples- picking winners and losers of private businesses (Smiths), electric company funds, doing things that were voted down by citizens anyway (Police Station), and trying to stick high density units in an agricultural zone (old Weber State property). Maybe I am misinformed, but there seems to be public relations and trust issues that have been ongoing that make me wary of the city getting involved in internet service. PLEASE PLEASE PLEASE offer broadband service Only if it is cost effective for the residents (comment for question 21). I am 80 years old so my internet needs are not great I think it would be great! I think $137 a month is too much for wireless internet & landline highest most reliable speed, no matter cost no This should not be a city government issue or involvement other than processing permits. This should be a private commercial business. What is Kaysville hidden agenda in this? A n d r e w Aguilar fiber would be awesome Do not force us to use a city government service I can get on my own we need an in expensive alternative I think it is fine to have it available, but NOT to make it required. Our HOA has a 5 year requirement and I wouldn't be happy to have to pay for another. 19. Other 21. Restricts freedom of choice If it would be an additional option not mandatory as a resident would/might be worth reviewing as a possible "option" not a mandatory item!!! 21. Maybe. Send into about broadband. 9. 29 I consider internet access a utility like electricity. #21 neutral Thank you for considering providing better internet service when will this happen? 11. no problem for above uses, but internet is not reliable & router must be re-started 3-7 times/week It would be awesome if Comcast could be brought down. They are the only real game in town, and they know this. I would say yes to 20 and 21 if the costs per month were $30 or less 21. The city doesn't have the right to mandate my services! I s e e n t h i s B S h a p p e n i n centerville. Don't burden you seniors & low income with this!! Big mistake!! 20. Do we really need this fast of a service? No- none of us work on Wall Street here in our Kaysville homes. I would consider better internet/data services IF and only IF it does NOT lead to a Bond that will raise Kaysville taxes. I am tired of taxes being raised by Kaysville city that are not needed by the minority. Many people are on a tight budget and cannot afford a tax increase.
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this isn't something the city should be involved in!! my HOA (180 homes) brought in Comcast last year. All forced into that internet service w/ 5 year contract. Great speed, best price. would love something like google fiber- need faster speeds in technology- especially to work from home. 11. I do not use any 20/21. I don't know are there set up costs? Typical monthly costs? 20. What will it cost? Will it be better than what I have now? I am concerned....... but need more info. Do we need this? Are we interrupting free market services to do this? What price will those on fixed income have to pay? 20. I don't know anything about it! Kaysville should build a publicly owned internet network to provide competition. Thanks! 21. No way, what we have is good enough! As retired people, we will not and cannot afford hi speed internet and TV separately. We had this in Perry, Utah and it cost the City of Perry lots of money for years. This is no good. no good. no good. thank you for looking into this!! We need it going forward for the future and to have options to choose from whether I want gigabit fiber depends on the cost 21. That is depending on the cost/value of service. If the city can not provide better for a lower cost then they should not. Spending money to say we have it is not a good enough reason. please do our own network and ISP, not third parties which close down, leave, don't have good customer service, don't care, lie like at&t, etc. If it was near 100% uptake, and if it would be a very reasonable price, $10-20 a month, pitch that... Internet, security and reliability are essential for the future - Let's get this done!!! I'm not sure how many citizens understand the impact that gigabit fiber internet service will have here in Kaysville and for the future of our community and our households. We need this service and I wholeheartedly support this initiative. I know that you are doing all you can to make this happen. Keep up the good work! I pay enough tax already. I want faster and cheaper Kaysville needs to provide better service for lower price. $30 to $40 per month is a reasonable range. Kaysville needs Fiber! Government should not be competing with the private sector. Many cities in this state are strapped with debt due to Utopia involvement. Internet is not a right nor is it utility. Kaysville does not need to get involved especially being the backstop for any financial shortcomings. I do not want to be charged for any connections which I do not request nor any other cost associated with this. It is fool hardy. I applaud the current City administration for bringing Kaysville into the digital age. My engineering firm used to have an office in the Kaysville business park. We had to relocate because high-speed internet was not available. As the developer of the business park, I think the City should have installed modern telecommunication infrastructure. The city should NOT use tax dollars to
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subsidize private utilities or private property. I don't think the city should join Utopia or compete with private business. I think the City should find ways to promote utilities to invest in modernizing telecommunication infrastructure. (Our HOA was successful in doing this.) I think the City should require developers to install telecommunication multi-duct conduit just like they install storm drain lines and other street/utility improvements when they build local roads. This conduit could be leased by private utilities. The City should maintain a detailed GIS database of all public utility infrastructure. Cell service is poor on the west side of the City. The City should promote building more towers. the City should partner with UDOT in developing modern telecommunication infrastructure for future CV and AV transportation needs. If there is a need, I would like to contribute input to the Kaysville Fiber Technical Advisory Committee (801-243-9568). Google Fiber please, thank you. 20. don't know 21. maybe 21. it would be nice but not necessary 20. don't know enough about it 21. don't know 20. don't know enough about it 21. need more info! I don't know about changes. I am 99 years old and don't want to learn any new systems. 8. get employee discount Very satisfied with my service. PLEASE LEAVE IT ALONE. Let private enterprise do its thing and butt out! if no cost to city & no increase in taxes, etc none centurylong told me that they will only refund money if/when the internet is down for a full hour! I have trouble accessing internet nearly every morning. 20. maybe we would love access to gigabit internet at our home. 11. do not use these activities current service (TV, internet, phone) is way too expensive for our use. bring on fiber! 17. not supposed to but it often appears that I do! 20. VERY Should have done this years ago. Other cities are way ahead of us, and it is hurting us personally and economically. Compared to Europe and many parts of Asia, our service is primitive. 6. $82 bundled w/ phone & cable Comcast is taking advantage of them being our only good option. We pay $100+ a month for terrible service. We will often use our cellular wireless while at home because our Comcast is so slow.... and we pay for the highest speeds but don't really get it. Please bring fiber to Kaysville! we need fiber in Kaysville please bring fiber internet to Kaysville and I will subscribe to it! We need this service please. *The information given is for Comcast service which ended in Feb. 2019. I have not renewed contract and have canceled it instead. As a newly retired single person I can no longer afford them. no info about cost?
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Through xfinity I received xfinity mobile and only pay 15 for cell service. I would hope that the price of broadband would offset the cost of having to for for a different cellphone service. thanks for asking No Comment 20. When our current contract ends! Don't know if this very helpful, but here you go! I am really concerned that there is an idea that internet access should be considered a need similar to electricity, water and sewer services. I use the internet a lot, but I do not consider it a need, if I were ever in a situation where finances were tight, internet would be the first to go. Internet access is a luxury not a necessity. Please don't take Kaysville down this road. I do not want the city to partner up and do internet as I don't believe it will ever be cost effective, with 5G on our doorstep Gigabit fiber would be a great investment for Kaysville City and its residents 17. don't know please provide broadband services like other cities!!! A fiber optic alternative to Comcast cable monopoly in Kaysville would be awesome. The city can help so long as it is cost neutral. Citizens not interested in the services should not be burdened with the cost. Cost neutrality should be achieved within 5 years. Stay out of this so called service, let the market dictate where people go not government. I am very much against our city entering into the Broadband Industry as a "utility service provider". I am aware of Utopia and the massive expenses that it creates for municipalities like Provo, Orem, Layton, essentially enslaving the populations of those cities for years to come and without a reasonable build out schedule to provide service to the entire City. No to Utopia or Utah Broadband! Yes, to Private Enterprise providing the services if the individual households want to pay for it! Not really sure if the city government should help if it includes paying a sizable amount of money. It really depends on the cost. Please do this. Comcast is way too expensive and the other options are just not good enough. Although I would really love fiber to my house, it seems to be a bad investment for the cities that have done it. I don't want to end up paying additional taxes or fees to bail out the bad investment for the city and subsidize fiber internet for all citizens of the city. While I would love to have fiber internet, I do not think the city should subsidize this. Every city I hear of that has invested in fiber has lost LOTS of money and it turned out to be a very bad investment. I do not want to pay additional taxes or fees as a citizen of the city to subsidize a bad investment to bring fiber to all the other citizens. no no no, at this time 17. don't know 20. possibly depends on $$ use our tax dollars elsewhere 20. Am I interested? Yes. Will it be affordable? No. concerned about increased taxes and government bonds
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I feel fiber optics is an unnecessary expense! And it's expensive-look at Layton City and Utopia-big mistake! 21. not sure none at this time. I am 75 so not too important It's inappropriate for Kaysville City to send a survey that will be used to market service to the city- this survey! The city should stay out of the business when competing with private enterprise including the power company. do not go overboard on this at taxpayers expense! would like less-expensive 1 Gb internet access but not with a roof-mounted dish antenna that I would need to clean off the snow! I am not sure how this government should be invoiced. It means more taxes and I have had enough of that. Concerned about hookup fees. depends on hassle & cost 20. don't know 20. if it's cheaper & faster 21. we don't need it but some do 19. one does other no Service must be price competitive Do it! We are considering moving to a City that has Utopia. It is a great service and typically does not cost cities money if they have enough users to pay the annual debt service needed to build the infrastructure. I would also be willing to pay a higher franchise tax for gigabit fiber, if needed. On questions 20 and 21, my response would be "maybe" based on the cost to me and to all Kaysville residents. I don't think that Gigabit Fiber is a need that the City should drastically subsidize for it. Government should stick to basic services, police & fire protection, roads, garbage, water and power. Government should not raise taxes for special services like internet of a new city hall that is not needed. Quit trying to have a legacy showing. Note: This is a very biased survey and only those wanting gigabyte service will respond. I don't want to pay for it as I am happy with what we have 19. I occasionally work at home/need to access work from home 20. maybe I would be interested in Rise broadband if it were a better price than what I currently pay 20. don't know 21. depends on tax incentives 21. possibly-not sure 2. grandchildren are almost daily visitors 14. but so does taxes 20. maybe- not willing to be taxed to pay for it. City facilitated fiber infrastructure could be good if the cost is reasonable and user confidentiality can be maintained. 18. n/a don't add to tax burden of residents
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wishing you success! Kaysville should want to see how 5G impacts the market prior to digging new lines. cost is the biggest issues and now increases happening all the time If private industry can provide these services then it is not the role of government to provide these services. I will gladly try out any internet service the city can provide! The city should facilitate better broadband services if the price is affordable. I'd have to understand the tax liability that this would place on the each household. With a $2000 or so utopia connection fee, I would vote against the city providing broadband services. I would not approve any tax increase to support a fiber infrastructure. I have a home office and I'm very interested in broadband services that will give me better service. I am very interested in the City facilitating that. Sorry, I don't know what Gigabit Fiber Internet is and it would be nice if the City government help facilitate better broadband service and more affordable services in Kaysville!!! I would be very interested in fiber "IF" the price structure would be the same as what my son has for Utopia in Layton. But if the cost is the same or more than what I have now, it would not be advantageous to change. Please update the city and provide Gigabit fiber Internet Service. Thank you! hurry up! stay out of private sector 20. maybe 21. maybe 20. Maybe Why is the city trying to do this, we have services available. Is this a conflict of interest? 21. I need more information do it sensibly 20/21. If better rate, more speed If city provided would it be mandatory for the rest of the city? focus on being a city- NOT a broadband service provider.
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KAYSVILLE BUSINESS SURVEY RESULTS
A total of 28 responses were were collected from businesses in Kaysville. Not all responders answered every question.
Some key findings from the results are listed below.
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82% of businesses indicated that the Internet is essential to
their business.
88% of business respondents want better Internet access.
96% indicated that the Internet is important to the success of their business over the next five years.
Only 36% of businesses are “satisfied” or “very satisfied” with
their current Internet service.
41% of the businesses that responded are home-based.
54% of businesses that responded need employees to be
able to work from home.
Home-based workers and businesses need affordable Internet access
DISTRIBUTION OF SURVEY RESPONSES The map below shows the geographic distribution of responses to the business survey, coded according to their satisfaction with their existing Internet service.
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W 200 N
Mutton Hollow Rd
Sunset Dr
S50
W EBurt
onLn
Angel St
Kaysville, UTBusiness Survey ResponsesCustomer satisfaction of internet service
Satisfied
Somewhat satisfied
Not at all satisfied
Neutral
Very satisfied!
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²04/12/19
Credits: Esri, Kaysille
0 21Miles
BUSINESS SURVEY SUMMARY DATA
1. Select the items you agree with below
2. How important do you think Internet technology will be for the success of your business over the next five years?
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My business needs better landline telephone service.
My business needs better cellular telephone service.
My business needs better Internet/data service.
We are satisfied with all of our services.
0% 25% 50% 75% 100%
75%
12%
45%
75%
25%
88%
55%
25%
Agree Disagree
Very important
Important
Somewhat important
Not important
Neutral
0% 23% 45% 68% 90%
4%
0%
0%
14%
82%
3a. Total number of employees
3b. Total number of Internet users
4. If you are a business, what type? (select all that apply)
1 to 10 57%
11 to 40 29%
41 to 80 7%
81 to 150 4%
Over 150 4%
1 to10 61%
11 to 40 21%
41 to 80 7%
81 to 150 4%
Over 150 7%
Retail / Wholesale 4 11%
Professional / Office 11 31%
Goverment 1 3%
Educational 3 8%
Medical 3 8%
Non-Profit 1 3%
Manufacturing 0 0%
Restaurant/Food Service 1 3%
Communications/Technology 6 17%
Construction / Maintenance/ Repair 1 3%
Other 5 14%
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Other types of businesses
grant writing municipality water distribution and wastewater collection system providing services to the summit park community. yoga & wellness service landscape architect church architecture and engineering community volunteer consultant, forensic accountant turbine engine consulting. we are a division of monongalia county schools. church and christian school. we use the internet daily in school and also in the office. plus we use it every weekend to stream our services bar and casino public library process and sell maple syrup. home, no business insurance and general business consulting aviation maintenance and warehousing sales- husband legal - me retired.family usage. ebay store sales residential rentals telecommute rental insurance claims photography volunteer research apartment complex with home office out of state. religious not for profit ministry hydroseeding and mulching not a business but a church. printing consulting rental asphalt paving / excavation automotive computer programing
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5. Is this a home-based business?
6. How much do you pay now for Internet access each month? If you select ‘No Internet’, please skip to question 13.
7. Are you satisfied with what you pay for Internet service?
No Internet
$0 to $50
$51 to $100
$101 to $150
$151to $300
$301 to $500
$501 to $1000
$1001 to $5000
$5000+ I don’t know
0 3 12 2 3 2 3 1 0 1
0% 11% 44% 7% 11% 7% 11% 4% 0% 4%
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41% of the area businesses that responded are home-
based
67%
33%
Yes No
8. What type of Internet do you have?
Other Types of Internet (open ended question)
Comcast
9. Based on the type of Internet you selected above, why do you still have it?
Respondents could choose more than one option.
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Too expensive to change
Best price available
Not interested in changing
No other options
Most reliable service available
Limited options available
10% 20% 30% 40%
24%
33%
14%
2%
14%
12%
Dial-up
Cable modem
DSL line
Fiber
Satellite
Cellular wireless
Wireless Broadband provider
I don’t know
Other
0% 13% 25% 38% 50%
4%
7%
14%
29%
46%
10. What is the speed of your Internet connection? (A Gigabit is 1000 Megabits (Mbps)
11. How Satisfied are you with the speed and reliability of your Internet service?
!
12. How important is a redundant or second Internet connection to your business?
Dial up only
512 k -1Mbps
1-5 Mbps
5-10 Mbps
10-50Mbps
50-100Mbps
100+Mbps
Gigabit I don’t Know
0 0 1 0 6 7 8 2 4
0% 0% 4% 0% 21% 25% 29% 7% 14%
10%
20%
30%
40%
50%
Not at all Satisfied Somewhat Satisfied Satisfied Very Satisfied Neutral
0%4%
32%
50%
14%
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Not important
Somewhat important
Important
Very Important
Neutral
7.5% 15% 22.5% 30%
14%14%
18%25%
29%
13. Please select all that apply to your current Internet provider
14 . Select all the items you use the Internet for now
Email 27 96%
Communication between headquarters and remote sites 14 50%
VoIP Internet phone (Vonage, Skype, etc.) 19 68%
Online Backup (files, photos, music) 22 79%
Transfer large files 20 71%
Monitor / control security, alarms, health, processes, etc. 16 57%
Processing credit card / debit card transactions 20 71%
Ordering / managing inventory 18 64%
Maintaining a Web presence, or blog 21 75%
Social media (Facebook, LinkedIn, Google+, Instagram) 23 82%
Receiving and processing online orders 12 43%
Cloud-based business, accounting or other services 13 46%
Smart TV 13 46%
Other 1 4%
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Can not rely on service
Slow or poor technical support
Price is unreasonable for the service I receive
Poor customer service
The speed I want is not available at my business location
I am satisfied with my Internet provider
2.75 5.5 8.25 11
9
97
10
11
4
Other Uses for the Internet
SQL database access
15. Who is your Internet Service provider?
Some responses included more than one provider.
16. What kind of telephone service do you have?
17. Do you or your employees use a VPN (Virtual Private Network) to obtain remote access for your work or to a company network?
Comcast 17 67%
Century Link 7 26%
Century Link & Comcast 1 4%
Xfinity/Comcast 1 4%
Rise 1 4%
Yes No I Don’t Know
10 16 2
36% 57% 7%
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Landline only, no cellphone service
Cellphone service only
Landline and cellphone service
17.5% 35% 52.5% 70%
67%
22%
11%
18. Do you or your employees need or want to work from home?
19. Does limited Internet access at employees’ residences impact your business?
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No
It would be nice, but it’s not important
Occasionally
Very important occasionally
Very important on a consistent basis
0% 15% 30% 45% 60%
54%
15%
8%
23%
54% of businesses that responded need employees to be able to work from home
57%43%
Yes No
20. Do the existing internet service options impact your business’s decision to relocate or stay in the County?
If yes, briefly state why:
We really need a fast internet solution.
UT
Happy Hollow Road (location of my home office) does not have cable available. CenturyLink service is awful, at least in that neighborhood (multiple neighbors report similar quality of service issues). Rise was only reliable internet service. Until Rise became available I didn't even consider home office. Now, even Rise speeds are limiting some of the performance I need.
21. We are interested in fiber delivered Internet Service.
22. Should the City government help facilitate better broadband services and more affordable services in Kaysville?
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15%
85%
Yes No
57%43%
Yes No
11%
89%
Yes No
23. Any other comments? For me it would be could to bring fiber into Kaysville so that we can have more than just Comcast and CenturyLink as options. It would be good to join the 21st century
We would prefer additional fiber services such as Utopia to be available in Kaysville (as we currently have it in Layton) and having those same services in the other cities that we do business in would allow us to connect multiple sites together better.
CenturyLink and Xmmission have invested in this technology for Kaysville Businesses, I think it would be wrong for the City to compete with the companies that have already invested.
We need more competition for high-speed internet service.
I do think that it would be nice if the city helped facilitate better broadband services because we really only have two options which seem to be terrible and expensive. While I am not opposed to the rumor that it would be added as a utility, I do think that it still needs to come with choices. People don’t all need the same thing and forcing people to pay for more than what they need seems a bit unfair but I do like sharing the cost across the board for a better price.
To clarify, question 21 refers to fiber but 22 refers to broadband. Yes, broadband options should be considered and facilitated by the city and discussion should continue about fiber.
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