keep calm and call on! ibm sametime communicate softphone … · 2016-07-09 · keep calm and call...
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Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Keep Calm and Call On! IBM Sametime Communicate Softphone Made Simple
Frank Altenburg, IBM
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Agenda
Voice and Video – an effective way to do business!Sametime Softphone – Computer is your phone!Sametime Voice and Video optionsSametime Softphone – your real-time social communication
toolSametime Softphone usage options based on your business
requirements
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Voice and Video – an effective way to do business!Integrate real-time social communications into your business
environmentInstantly get connected to the person on the other end- with
just one click from your Sametime clientHelps to meet the ongoing demands of your everyday businessProvides a unified AV user experience
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Agenda
Voice and Video – an effective way to do business!Sametime Softphone – Computer is your phone!Sametime Voice and Video optionsSametime Softphone – your real-time social communication
toolSametime Softphone usage options based on your business
requirements
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
What is a softphone?
A component of the Sametime Connect client Acts as an interface allowing you to dial numbers and carry out
other phone functionsIt is an integrated Sametime Computer Phone - supports
computer-to-computer, computer-to-telephone, or telephone-to-computer calls
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Communicate through softphone - Computer is your phone!
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AdminCamp 2015 – Sept. 21-23
Communicate through softphone......Allows for switching from voice to video and back with customizable layout optionProvides high definition audio and video outputGenerates continuous audio and video presence*Experience high definition audio and video*
- Software Multipoint Control Unit (MCU) enables up to six people in your video chat, simultaneously
- Industry-leading H.264 Scalable Video Coding (SVC) streams video efficiently through varied bandwidths
- Video Manager manages a pool of MCUs
Point-to-point audio and video on mobile devicesContinuous-presence audio and video for mobile devices
(* Only available in Sametime 9.0 and above)
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Agenda
Voice and Video – an effective way to do business!Sametime Softphone – Computer is your phone!Sametime Voice and Video optionsSametime Softphone – your real-time social communication
toolSametime Softphone usage options based on your business
requirements
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Sametime 9.x Voice and Video options
Sametime Communicate - for one-to-one video and voice chat
Sametime Conference - for continuous presence, multi-way video chat
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AdminCamp 2015 – Sept. 21-23
Sametime Voice and Video optionsVoice and video for chatVoice and video for meetingsVoice and video in the extranet for anonymous accessVoice and video in the extranet for employees without VPNVoice and video systems from vendorsVoice and video with NATClick-to-conference using a third-party audio bridgeVoice and video with direct dialingGeographically distributed Video MCU Servers
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AdminCamp 2015 – Sept. 21-23
Deployment scenario example #1
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AdminCamp 2015 – Sept. 21-23
Deployment scenario example #2
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AdminCamp 2015 – Sept. 21-23
Deployment scenario example #3
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AdminCamp 2015 – Sept. 21-23
Sametime AV detailsThe standards-based (STUN, TURN, ICE) NAT traversal enables AV usage to
transcend an organization's firewallsBandwidth Manager makes rich media collaboration feasible by helping
maintain network QoS for critical applications.Smartphone users have more options nowSupport for dual adapters into a single Sametime infrastructure - improved
flexibility for integrating audio conferencing and enterprise video.Virtualization of IBM Sametime Unified Telephony for both the TAS and TCS
servers allows you to take advantage of consolidated IT infrastructure and hosted environments - helps reduce operating costs, increases resource utilization
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AdminCamp 2015 – Sept. 21-23
Protocols used between AV components
LDAP and Media Manager: TCPCommunity Server and Media Manager: TCPSIP PR, Conference Manager, Video Manager and Bandwidth
Manager: SIPInternal client and Community Server: VPInternal client and Meeting Server: TCPInternal client and Video Manager and SIP Proxy Registrar: UDP
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AdminCamp 2015 – Sept. 21-23
Sametime 9 AV deployment components
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AdminCamp 2015 – Sept. 21-23
Sametime Audio/Video ComponentsPeer-to-Peer Audio/Video (Sametime Communicate)
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Sametime Audio/Video Call FlowPeer-to-Peer Audio/Video (Sametime Communicate)
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AdminCamp 2015 – Sept. 21-23
Sametime Audio/Video ComponentsMultipoint Audio/Video (Sametime Complete)
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AdminCamp 2015 – Sept. 21-23
Sametime Audio/Video Call FlowMultipoint Audio/Video (Sametime Complete)
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AdminCamp 2015 – Sept. 21-23
VMGR LB
VMGR LB
VMGR LB
IPSPRAYER
CF + PR
VMGR
VMGR
VMGR
MCU farm
MCU farm
MCU farm
VMGR LB/sprayer name updated instavconfig.xml. This is updated fromAdmin pages/SSC GA. Plan creation
order matters
Each VMGR LB routes to other VMGRs based on load
VMGR figures outWhich MCU to route
to
Client
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Agenda
Voice and Video – an effective way to do business!Sametime Softphone – Computer is your phone!Sametime Voice and Video optionsSametime Softphone – your real-time social communication
toolSametime Softphone usage options based on your business
requirements
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Different types of softphone callsStandard Sametime AVSIP-based calling (formerly called Sametime Unified Telephony
Lite)Sametime Unified TelephonySametime AV calls using external third-party adapters
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AdminCamp 2015 – Sept. 21-23
Sametime Standard AV - How calling with Softphone worksUses either peer-to-peer or multi-way conversationsIn peer-to-peer, at login, a user's information goes to the SIP
Proxy/Registrar SIP PR is like a digital PBX that responds to things like who's available, who
can I call, and who's calling meUsers can send a SIP invite request to SIP Proxy/RegistrarUsers send information via the Session Description Protocol (SDP) about the
IP and port numbers and what type of call they want to haveThe call begins with the media stream flowing peer-to-peer through IPs and
ports negotiatedConference calls with more than two people - all the media traffic goes
through the Video MCU
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AdminCamp 2015 – Sept. 21-23
SIP-based calling (formerly SUT Lite)Provides Sametime Unified Telephony experience using your existing
Session Initiation Protocol (SIP) infrastructureTurn the Sametime Connect client into a standards-based SIP softphoneUsers can place and receive calls to external phone numbers, video
conferencing systems or video conferencing endpoints from their desktop.
You can use VoIP, eliminating the need for desk phones, long distance charges
Configuration of the SIP trunking feature with third party audio/video equipment
Note: The SIP trunk is a two way path between Sametime Media Manager and the video or audio application
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AdminCamp 2015 – Sept. 21-23
Things to know about SIP-based calling.....Allows users to make and receive SIP-based phone calls from
their installed Sametime clients with a third party audio/video bridge
Does not include incoming call routing, device hand-off, and so on
It relies on the Media ManagerNo new servers requiredConfigure SIP trunks from the SIP Proxy/Registrar componentSeparately licensed feature - builds on your Sametime Standard
deployment to add SIP-based telephony features
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AdminCamp 2015 – Sept. 21-23
Deploying SIP-based calling using softphoneAllows Sametime users to make SIP-based phone calls to
phone numbers or video conferencing end points from their installed Sametime clients.
Deploying SIP-based calling requires:- Enabling the feature- Configuring Sametime to route outgoing calls to the appropriate
SIP endpoints- Configuring each SIP endpoint to route incoming calls to
Sametime(You need to configure the SIP trunks from the SIP PR to external systems)
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AdminCamp 2015 – Sept. 21-23
SIP-based Calling - Components required
Media Manager
Conference Manager SIP Proxy/Registrar
No TCSPI adapter needed
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AdminCamp 2015 – Sept. 21-23
SIP-based calling deployment
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AdminCamp 2015 – Sept. 21-23
IBM Sametime Unified Telephony (SUT) Softphone
Unifies communications and collaboration capabilities without replacing your PBX system
Provides the integration of telephony across multi-vendor PBX systems resulting in a unified end-user experience, including integrated softphones; phone and IM presence awareness; call control and rules-based call management
Provides users with a consistent communications experience, with a single unified phone number that can reach any device; telephony presence; incoming call management; click-to-call, click-to-conference; and integrated softphone functions
Provides a middleware layer to enable telephony integration with multiple PBX backends to support your existing infrastructure
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AdminCamp 2015 – Sept. 21-23
More on using SUT softphone....Integrates telephony into your company's greater
communications platformTelephony integration allows person-to-person as well as
multi-person interaction.SUT offers the immediacy of IM with telephone capabilities
on user desktops - users can collaborate with one another more effectively.
The middleware layer of SUT provides connectivity to multiple telephone systems – both IP PBX and legacy TDM systems
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Simple SUT deployment
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AdminCamp 2015 – Sept. 21-23
How do external TCSPI adapters work?Sametime supports the use of external TCSPI adaptersSametime Media Manager supports a single internal TCSPI
adapter called "Sametime Audio\Video Conferencing"In addition, you can deploy external TCSPI adapters; for
example, one to support audio, and another for videoTelephony Conferencing Service Provider Interface (TCSPI) is
a protocol used to establish audio and video calls.
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Sample MyAV adapter integrated with Sametime
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Sametime Softphone – helps cut telephony costs
Dual audio/video interface to deliver both built-in and third-party media capabilities in voice and video chats or in Sametime meetings
Conferencing easily integrated with existing hardware – leverage your existing infrastructureIndustry-standard audio and video codecs provide high-quality built-in AV services for a
collaborative experience.Audio/video based on the industry standard Session Initiation Protocol (SIP), improving
interoperability with third-party audio/video conferencing systemsNAT traversal allows AV to pass through firewalls and NAT'ed environments. This support
lets people engage in rich communications with any external parties in their network
Note: You can make use of Sametime Bandwidth Manager to allocate AV bandwidth limit for the calls to protect your network for mission critical applications/groups of users
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Agenda
Voice and Video – an effective way to do business!Sametime Softphone – Computer is your phone!Sametime Voice and Video optionsSametime Softphone – your real-time social communication
toolSametime Softphone usage options based on your business
requirements
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Sametime Clients used in AVConnect clientEmbedded Notes clientRich meeting client or web meeting clientMobile client
NOTE: Clients connect via SIP and data stream data via UDP
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AdminCamp 2015 – Sept. 21-23
Making calls with SIP-based calling optionDifference between making calls with conventional Sametime
audio/video capabilities and Sametime Unified Telephony Lite Client is the use of SIP URIs
Just like a phone number identifies a telephone user, a SIP URI identifies a computer phone
Users can initiate calls from several areas of the UI - enter a phone number or a SIPURI, right-click options, Quickfind, Action Bar icons, Phonebook, Dialing keypad, Call History
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Making calls with Sametime Unified Telephony option
Make and receive calls using the Sametime softphone or your traditional telephones
Call people inside or outside of your organization, even those who do not have IBM Sametime Unified Telephony
Get notified whenever someone is calling youRoute your calls to other devices, depending on your location
or other criteria
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AdminCamp 2015 – Sept. 21-23
Demo
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AdminCamp 2015 – Sept. 21-23
Connect to your social business - Mobile A/V support
Click to call Video (1 to 1 only)Click to call Audio (1 to 1 only)VoIP calls using SIP-based calling aka SUT-Lite (outgoing only)SUT calls using VoIP (outgoing only)
Notes & Domino –> mit Verse und On-Premises
AdminCamp 2015 – Sept. 21-23
Mobile SIP-based calling SoftphonePlace a call via the Sametime softphone using SIP-based calling to any
phone numberOn phone device, there is no built in keypad in Sametime - user uses the
native dialerIf a phone number is dialed, and Sametime is logged into a SIP-based
calling enabled server, the user will be prompted if they want to use itIf the user chooses to make the call via SUT, then the call is placed via
SUT or SUT-Lite (whichever is enabled)User can also select device Phone itself as the method of placing calls in
the Audio/Video settings
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AdminCamp 2015 – Sept. 21-23
Mobile SUT Calls Using Softphone on mobile devices
Previously SUT calls could only be made using a phone number as a ringback
In ST 9, we allow SUT calls to connect via the softphoneSUT call can occur over the network - similar to the Computer Phone on
desktop clientSUT uses softphone by default, but can be changed to use another
ringback numberIf a phone number is dialed, and Sametime is logged into a SUT enabled
server, the user will be prompted if they want to use SUT
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AdminCamp 2015 – Sept. 21-23
SUT mobile screenshot
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Additional Mobile Client FeaturesNew softphone capability on iOS and Android devices
- SUT Calls can now be placed without using cellular minutes- Incoming calls still not supported due to device power management
issues
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AdminCamp 2015 – Sept. 21-23
Audio/Video functionality available for Mobile....
Audio / Video client supportiOS 6 and 7Android 4.0 and greaterAudio only on phone devices (iPhones and Android phones) –
video supported for tablets
Note: Above features are for ST 9
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AdminCamp 2015 – Sept. 21-23
Concluding remarks.....
Next time you pick up your phone to make a call, think about what Sametime softphone can do for you!
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Questions?