keeping score project management for the pros … score project management for the ... many people...
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Keeping Score Project Management for the Pros
Frank Ryle, PMP
Frank Ryle, PMP Author, Sr Trainer & Consultant
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Project Management Institute (PMI®) • Project – “A project is a temporary endeavor
undertaken to create a unique product, service or result.” PMBOK® Guide – Fourth Edition, p. 5
• Project Management (PM) – “Project management is the application of knowledge, skills, tools, and techniques to project activities to meet project requirements.”
PMBOK® Guide – Fourth Edition, p. 6
• Program – “A program is defined as a group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually. Programs may include elements of related work outside of the scope of the discrete projects in the program.”
PMBOK® Guide – Fourth Edition, p. 9
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The Project Manager’s Knowledge Areas
Integration
Procurement
Communication
Time
Quality
Human Resource
Scope
Risk Cost
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Brain Test
• Ocean/breeze • Leaf/tree • Sweet/sour • Chair/couch
• Br_ad/b_tt_r • Ch_li/sal_a • Wi_e/be_r • S_oe/s_ck
Table 1 Table 2
Ian Ayers, Supercrunchers
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Frontal Lobe
Parietal Lobe
Occipital Lobe
Temporal Lobe
Limbic system
Colombia
Brazil
Peru
Venezuela
Chile
Argentina
Hippocampus
MO/Pons/ Stem
Cerebellum
Bolivia
Paraguay
Associative Memory
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What Do You See?
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Frustrating Feeling
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Project Management Trends at GBA 2012 1. More Pimp’s needed!
1. A significant growth in number of certified PM’s and also in number of certifications available worldwide (PMI, APM. IPMA, Prince, Agile..)
2. “Do more with less” is becoming “Do less with less” 1. Financial and geopolitical pressures result in better resource utilization through improvements in Portfolio,
Program and Project management. 3. “A virtual team does virtually nothing”
1. Major challenges with multi-tasking or context switching leading to de-motivation, unpaid overtime and churn. 4. “Show me don’t Tell me”
1. Emergence of tools and techniques to improve project communication and delivery through visualization and real-time metrics.
5. Pre-Mortems not Post-mortems. 1. Improved awareness of potential project issues through risk management based on neuroscience and
behavior studies. (Kahneman, Lehrer, Ramachandran , etc) 6. Innovation and Simplicity as new competitive advantage.
1. Customer captivity (e.g. Microsoft), Economics of scale (Wal-Mart), Access to Resources (De Beers diamonds), R&D/ Design (Apple) – NGA members?
7. Continuous improvement/ maturity. 1. Keeping Score of project successes and failures. Measuring and improving capability/ maturity to deliver
successful customer projects. Similar to ISO for Operations. 8. Right brain over Left brain
1. Move to gain better client engagement and outcomes through combined use of IQ, EQ, TQ, RQ, LQ and SQ (Intelligence, Emotional, Technical, Relationship, Likeability, and Simplicity Quotients). Also as needed to face the challenges of Asia, Abundance and Automation as outlined by Daniel Pink in “A Whole New Mind”.
9. Curating not Archiving of Lessons Learned 1. New movement to show (curate) and use the results of previous projects in the initiation and planning of
future projects.
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A Physicist, a Scientist and an Engineer in Scotland
And a black sheep
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Brief Themes
1. Project Thinking vs Operations Thinking 1. Catching Butterflies vs Collecting Insects
2. Golf and PM? 1. Push the Metaphor
3. Keeping Score 1. Symbols and Scorecard
Make it simple but not dumb
Projects are complex
Make it simple but not dumb
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Organizational Work
Operations work
• Repetitive • Similar output • Same resources • Single function
Project work
• Temporary • Unique • Cross-functional
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How it Works– Reality
Work-a-rounds … Rework … Inspection … Delays …
“Hidden Factory”
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Colors of the rainbow
Alignment of the planets
Story Boards in Papua New Guinea
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Initiating
Closing
Planning Executing
Controlling
Nine Step PM Approach
Stakeholder analysis
Requirements
Identify Analyze Map
WBS
Risk management
Identify Analyze Respond
Schedule & Budget
Project Charter
Act Plan
Check Do
Project Plan Project Deliverables
Project Reports
Lessons Learned
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Nine Symbols – Nine Steps
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Project Charter (Why)
Monitoring & Controlling
Execution
Schedule & Budget (How long & much) Risk & Issues (What if) WBS
(How)
Requirements (What) Stakeholders (Who)
Closing
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Initiating
Closing
Planning Executing
Controlling
Stakeholder analysis
Requirements
Identify Analyze Map
WBS
Risk management
Identify Analyze Respond
Schedule & Budget
A Simple Graphical Approach
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5-21 The Illusion of Progress
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Flying over Minnesota
Productive (writing emails etc)
Non- productive (reading emails, attending meetings, multi tasking..)
Meetings (town halls etc)
Searching Media
Reflection/ thinking
• 25%
• 28%
• 15%
• 20%
• 12% • Source NT Times, Cisco/MS 2009
Twitter, e-mail etc. might result in users becoming almost infantilised, characterized by short attention span, sensationalism, inability to empathize and a shaky sense of identity. Baroness Susan Greenfield, neuroscientist
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Weinberg Factors 8 Factors That Qualify the Estimate
Factor Criteria (Sample Score)
1. Size of team 1 (-.2) 2 (0) 3-4 (+.1) 5 (+.3)
1. Number of clients 1 (-.1) 2 (0) 3 (+.2) 4 (+.4)
1. Client availability On Team
(-.2)
Average
(0)
Little
(+.1)
Remote
(+.3)
1. Understanding of objectives Well Defined
(-.1)
Average
(0)
Unclear
(+.2)
None
(+.4)
1. Project complexity Simple
(-.2)
Average
(0)
Complex
(+.2)
Unknown
(+.4)
1. Experience of team Senior
(-.2)
Average
(0)
Junior
(+.2)
Trainee
(+.4) 1. Time on other work 0-10%
(-.2)
11-25%
(0)
26-50%
(+.2)
Over 50%
(+.3) 1. Availability of historical data Well Defined
(-.2)
Average
(0)
Unclear
(+.1)
None
(+.2)
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24
Multi Tasking - 1
Mary had a little lamb
It’s fleece as white as snow
And everywhere that Mary went
The lamb was sure to go.
Jack and Jill went up the hill
To fetch a pail of water
Jack fell down and broke his crown
And Jill came tumbling after
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25
Multi Tasking - 2
Second task • 26 letters…. A to Z • 26 numbers…..1 to 26 • Single tasking • Measure time in seconds =
T2
First task • 26 letters…. A to Z • 26 numbers…..1 to 26 • Alternate – in 3’s • Measure time in seconds =
T1
Results = ((T1-T2)/T2)*100
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Communication
“Project Management,” Knutson & Bitz. Amacom, 1991.
05
1015202530354045
Reading Hearing Seeing Seeingand
Hearing
Percentage of information people retain through different channels.
•Definitely
•Probably
•Possibly
•Maybe
•Likely
•Should
•Unlikely
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Keeping Score – A Narrative The challenge: Operations perspective Project Perspective Academic perspective The key characters: Edward from UK Bob from North Carolina Louise from Ireland The process: University Golf Course Veranda.
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28
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Trying to explain the book to the actors
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30
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We covered 8 locations in 25 minutes
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I only hit 6 shots all day
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Thank you
Any Questions? Frank Ryle, PMP Author, Sr Trainer & Consultant [email protected] www.pmpulse.com
Maze or Labyrinth?