KEMAHIRAN KOMUNIKASI (HHHC9201)SET 42 SESI 2013/2014

LECTURER : DR.SHOBHA SHARMA

NAME : MERIELL LEEZA GAYONGALAMATRIKS NO : A144432FACULTY : FAKULTI FARMASIPROJECT : PHARMALINE MAGAZINE (REPORTER UNIT)

COMMUNICATION

• Origin: commūnicāre (Latin), meaning “to share”

• Definition: Activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behaviour.

Verbal (oral) communication

TYPESNon Verbal

Communication

Written Communication

ORAL COMMUNICATION

• Involves language or words• Includes face-to-face conversations, speech, conversation over the telephone and voice over internet.

• Influence by pitch, volume, speed, intonation and clarity of speaking.

VIDEO 1Emcee of Pharmaline Journalism WorkshopLink http://youtu.be/621aADMpyRM

VIDEO 2Question to Mr. Teh Eng Hock, The Star Journalist on how to conduct a proper interview.Link http://youtu.be/wwW6KrpoWMY http://www.youtube.com/watch?v=wwW6KrpoWMY

NON VERBAL COMMUNICATION

1. facial expression

2. Eye contact3. Touch

4. Body posture5. Body language

6. Voice7. Appearance

• Body language and movements to enhance our messages, whether consciously or unconsciously.

• These subtle inflections are picked up by those around us

Only a small percent of communication is verbal, the most effective communication is through non-verbal actions.

VIDEO 3Interview with RX Quiz participantLink http://www.youtube.com/watch?v=ZMHHbgj-Ty4

WRITTEN COMMUNICATION• Transmitted through email, report, memo, etc.

• Greatly influenced by vocabulary and grammar used, writing style, precision and clarity of the language used.

• Advantage: can be kept for future reference

REFLECTION

• Vital skills needed • Avoid miscommunication• Positive attitude • Respect, humble, and empathy when interacting

• Key to effective communication is applying all the elements of verbal and non verbal communication.