kentucky hospital engagement network stories from the other side: when you are the dot on the run...
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The Power of a Story We know the work we are doing is important, but how do we make it real to our staff? And sometimes to our leaders? Stories go way back, even before YouTube 3TRANSCRIPT
![Page 1: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/1.jpg)
Kentucky Hospital Engagement Network
Stories from the Other Side: when you are the dot on the run chart
Donna R. Meador, K-HEN Project Director
![Page 2: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/2.jpg)
Objectives: • Demonstrate the power of story-telling
in patient safety and quality work• Discuss the difference that genuine
patient and family engagement makes in an organization’s culture
• Describe how adverse drug events can impact patients and their families
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![Page 3: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/3.jpg)
The Power of a Story
We know the work we are doing is important, but how do we make it real to our staff? And sometimes to our leaders?
Stories go way back, even before YouTube
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![Page 4: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/4.jpg)
Patient Safety Heroes
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![Page 5: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/5.jpg)
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Adverse Drug Events
![Page 6: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/6.jpg)
ADE’s continued
“You can’t improve what you don’t
measure.”
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![Page 7: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/7.jpg)
ADE’s cont’d.
• Opioid Safety• Anticoagulation Management• Glycemic Management
mine that data!
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![Page 8: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/8.jpg)
Errors happen even at “the best”• University of Minnesota
Amplatz Children's Hospital
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![Page 9: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/9.jpg)
A story about Organization and Culture
• (Sharon, can you imbed the organization and culture video in to this slide?)
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![Page 10: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/10.jpg)
Learnings• Errors can happen to anyone
• Even at the “Best Places to Work”
• Errors can be handled in many ways.
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![Page 11: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/11.jpg)
My best recommendations? Open culture, staff free to report without fear of
punishment Errors need to be properly investigated, RCA, etc. to
determine how to avoid in the future Communication and disclosure to patient/family Apology and remediation Commitment to system improvement Data tracking and performance evaluation Education and training
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![Page 12: Kentucky Hospital Engagement Network Stories from the Other Side: when you are the dot on the run chart Donna R. Meador, K-HEN Project Director](https://reader035.vdocument.in/reader035/viewer/2022062906/5a4d1b477f8b9ab0599a3d07/html5/thumbnails/12.jpg)
Thank you! Questions?
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