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1 MESYUARAT PROJECT OFFICE BIL. 4/2015 KERANGKA STRATEGIK JKR (2016 – 2020) SCORECARD TEMA 1 23 Oktober 2015

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Page 1: KERANGKA STRATEGIK JKR - epsmg.jkr.gov.myepsmg.jkr.gov.my/images/3/38/SP_-_Kerangka_Strategik_JKR_Tema_1_-_Ir...Measures Targets Initiatives Owners T1.3 Human Capital i. Number of

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MESYUARAT PROJECT OFFICE BIL. 4/2015

KERANGKA STRATEGIK JKR (2016 – 2020) SCORECARD TEMA 1

23 Oktober 2015

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STRATEGIC THEME NO. 1:

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Brief description

Excellent project execution should have the following attributes:• On time delivery• Meet/exceed client requirements• Cost effective• Products/assets perform as expected and fit for purpose• Products/assets are maintainable

T 1.1Excellent Project

Execution

T 1.3Develop PM Competency

Cus

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Strategic Objective

Theme 1 : Outstanding Project Delivery

T 1.2Enhance PM Environment

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Scorecard KPKR

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Measures Targets Initiatives Owners

T1.1

i. % of projectshandover as per original Q-Plan (internal control)

ii. % of projects handover as per revised Q-Plan

iii. % of projects with final cost not exceeding the approved original cost.

i. 35%

ii. 90%

iii. 90%

i. Integrated Monitor and Control Programme

TKPKR (ALL)

iv. Customer satisfaction index

iv. 8.5*(Based on latest CSS conducted BKK, CDPK)

i. Customer Based Programme

PengarahCDPK

T 1.1Excellent Project

Execution

T 1.3Develop PM Competency

T 1.3Develop PM Competency

Cus

tom

erIn

tern

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roce

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arni

ng &

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wth

Strategic Objectives

Theme 1 : Outstanding Project Delivery - KPKR

T 1.2Enhance PM Environment

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Measures Targets Initiatives Owners

T1.2

i. Project Management Maturity level (current - level 2.4)

i. Level 3.0(increment by 0.1 every year until 2020)

i. PM Maturity Development Programme

PengarahKananCPAB

T 1.1Excellent Project

Execution

T 1.3Develop PM Competency

T 1.3Develop PM Competency

Cus

tom

erIn

tern

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roce

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arni

ng &

Gro

wth

Strategic Objectives

Theme 1 : Outstanding Project Delivery - KPKR

T 1.2Enhance PM Environment

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Measures Targets Initiatives Owners

T1.3

Human Capital

i. Number of newly certified officers under JKR CBAS program

i. 30 Officers /year

PM Competency On JKR Staff Programme

PengarahKananCPAB

ii. No. of Certified Assessors

ii. 10 Assessors / 2 years

PengarahKananCPAB

Organizational Capital

iii. Number of alignment programmes

iii. 6 Programm

es/year

PM Alignment Programme (e.g. : TurunPadang)

PengarahCDPK

Information Capital

iv. Accessibility of project information (% of system development)

v. PM Knowledge sharing in JCoP

iv. 100%(by Dec 2016)

v. 5% / year

JKR PM’s Information Programme

i. Main Dashboardii. Project Level

Dashboard

Enterprise Content Knowledge Programmei. JKR Community of

Practice (J-CoP)

PengarahCDPK (BTM)

PengarahKananCPAB

T 1.1Excellent Project

Execution

T 1.1Excellent Project

Execution

T 1.3Develop PM Competency

Strategic Objectives

Theme 1 : Outstanding Project Delivery - KPKR

T 1.2Enhance PM Environment

T 1.2Enhance PM Environment

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Cus

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Scorecard TKPKR’s (Infra)

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Measures Targets Initiatives Owners

T1.1

i. % of projects achieving SST milestone as per original Q-Plan

50% Monitoring and Controli. Programme

Monitoring and Control

Dashboard Reporting

PengarahKanan/

PengarahCaw. Infra

ii. % of contract extensionnot more than 50% of original contract period

70%

iii. % of infra projects handover as per original Q-Plan

35%

iv. % of infra projectshandover as per revised Q-Plan

90%

v. % of contracts with EOT approved based only on utlities, land, antiquities and force majeure (uninsurable/ unrestorable)

<50%

vi. % Expenditure of JKR Development Allocation (CDPK)

95%

vii.% Projects with accounts closed that did not exceed approved original project cost

90%

Theme 1 : Outstanding Project Delivery – TKPKR Sektor Infra

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

T 1.3Develop PM Competency

Strategic Objectives

10

Cus

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tern

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arni

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Gro

wth

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Measures Targets Initiatives Owners

T1.1

viii. Customersatisfaction index

8.5(Based on latest CSS conducted

BKK, CDPK)

Customer Feedback PengarahCDPK

T1.2

i. % of projects adopting best practices – (risk management, gerbang nilai & scheduling)

50% of projects

Establish PM Centre of Excellence

PengarahKanan/

PengarahCaw. Infra

Theme 1 : Outstanding Project Delivery – TKPKR Sektor Infra

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

T 1.3Develop PM Competency

Strategic Objectives

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Measures Targets Initiatives Owners

T1.3

Human Capital

i. Number of newly certified officers under JKR CBAS program

4 officers per year

Develop PM Related Competency PM Certification Programme

PengarahKanan/

PengarahCaw. Infra

Information Capital

ii. % of registeredSKALA users usingSKALA

>65% PM Centralized Information Systemi. Monitoring and Controlii. Dashboard Reporting

PengarahKanan/

PengarahCaw. Infra

iii. Infra related domain Knowledge sharing in JCoP

5% increase /year

JKR Community of Practice (J-CoP)

PengarahKananCPAB

T 1.1Excellent Project

Execution

T 1.1Excellent Project

Execution

T 1.3Develop PM Competency

Strategic Objectives

T 1.2Enhance PM Environment

T 1.2Enhance PM Environment

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Theme 1 : Outstanding Project Delivery – TKPKR Sektor InfraC

usto

mer

Inte

rnal

Pro

cess

Lear

ning

& G

row

th

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Scorecard TKPKR’s (Bangunan)

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Measures Targets Initiatives Owners

T1.1

i. % of projects achieving SST milestone as peroriginal Q-Plan

50% Monitoring and Controli. Programme

Monitoring and Control

Dashboard Reporting

PengarahKanan/

PengarahCaw.

Bangunanii. % contracts extension not more than 50% of original contract period.

70%

iii. % of building projectshandover as per original Q-Plan

35%

iv. % of building projects handover as per revised Q-Plan

90%

v. % of contracts with EOT approved based only on utlities, land, antiquities and force majeure (uninsurable/ unrestorable)

<50%

vi. % expenditure of JKR Development Allocation (CDPK)

95%

vii.% projects with accounts closed that did not exceed approved original project cost.

90%

Theme 1 : Outstanding Project Delivery – TKPKR Sektor Bangunan

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

T 1.3Develop PM Competency

Strategic Objectives

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Measures Targets Initiatives Owners

T1.1

viii. Customer satisfaction index

8.5(Based on latest CSS conducted

BKK, CDPK)

Customer Feedback PengarahCDPK

T1.2

i. % of projects adopting best practices – risk management, gerbang nilai & scheduling)

50% of projects

Establish PM Centre of Excellence

PengarahKanan/

PengarahCaw.

Bangunan

Theme 1 : Outstanding Project Delivery – TKPKR Sektor Bangunan

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

T 1.3Develop PM Competency

Strategic Objectives

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Measures Targets Initiatives Owners

T1.3

Human Capital

i. Number of newly certified officers under JKR CBAS

6 officers per year

Develop PM Related Competency PM Certification Programme

PengarahKanan/

PengarahCaw.

Bangunan

Information Capital

ii. % of registered SKALA users usingSKALA

>65% PM Centralized Information Systemi. Monitoring and Controlii. Dashboard Reporting

PengarahKanan/

PengarahCaw.

Bangunan

iii. Building related domain Knowledge sharing in JCoP

5% increase

/year

JKR Community of Practice (J-CoP)

PengarahKanan/

PengarahCaw.

Bangunan

PengarahKananCPAB

T 1.1Excellent Project

Execution

T 1.1Excellent Project

Execution

T 1.3Develop PM Competency

Strategic Objectives

T 1.2Enhance PM Environment

T 1.2Enhance PM Environment

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Theme 1 : Outstanding Project Delivery – TKPKR Sektor BangunanC

usto

mer

Inte

rnal

Pro

cess

Lear

ning

& G

row

th

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Scorecard TKPKR’s (Pakar)

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Measures Targets Initiatives Owners

T1.1

i. % of projects achieving design/tender milestone as per original Q-Plan

i. 70% Monitoring and Controli. Programme

Monitoring and Control

Dashboard Reporting

PengarahKanan/

PengarahCaw. Pakar

ii. % of project s handover in PakarSector (CPC) as per original Q-Plan

ii. 35%

iii. % of projects handover in PakarSector (CPC) as per revised Q-Plan

iii. 90%

iv. % expenditure of JKR Development Allocation (CDPK)

iv. 95%

v. Customer satisfactionindex

v. 8.5(Based on latest CSI conducted by BKK, CDPK)

Customer Feedback PengarahCDPK

Theme 1 : Outstanding Project Delivery – TKPKR Sektor Pakar

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

T 1.3Develop PM Competency

Strategic Objectives

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Measures Targets Initiatives Owners

T1.2

i. % of projects adopting best practices – risk management, gerbangnilai & scheduling)

50% of projects

Establish PM Centre of Excellence

PengarahKanan/

PengarahCaw. Pakar

T1.3

Human Capital

i. Number of newly certified officers under JKR CBAS program

6 officers per year

Develop PM Related Competency PM Certification Programme

PengarahKanan/

PengarahCaw. Pakar

Information Capital

ii. % of registered SKALAusers using SKALA

>65% PM Centralized Information Systemi. Monitoring and Controlii. Dashboard Reporting

PengarahKanan/

PengarahCaw. Pakar

iii. Technical and Contract Admin (TCA) Domain Knowledge sharing in JCoP

5% /year JKR Community of Practice (J-CoP)

PengarahKanan/

PengarahCaw. Pakar

Theme 1 : Outstanding Project Delivery – TKPKR Sektor Pakar

T 1.1Excellent Project

Execution

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

Strategic Objectives

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Scorecard Pengarah (Bangunan&Infra)

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Measures Targets Initiatives Owners

T1.1

i. % of projects achieving SST milestone as per original Q-Plan

60% Project Governancei. decentralized

/empowerment for appointment of onsultants(project value <RM20 Mil)

ii. Reduce the process of appoinment of consultants

iii. Out tasking working drawing

PengarahCawangan(Bangunan

& Infra)ii. % of contract extension not more than 50% of original contract period

70%

iii. % of projects handover as per original Q-Plan

40%

iv. % of projects handover as per revised Q-Plan

95%

v. % of contracts with EOT approved based only on utlities, land, antiquities and force majeure (uninsurable/ unrestorable)

<50%

vi. % expenditure of JKRDevelopment Allocation(CDPK)

95%

vii.% projects with accountsclosed that did not exceedapproved original projectcost.

90%

Theme 1 : Outstanding Project Delivery: Pengarah Cawangan (Bangunan & Infra)

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

T 1.3Develop PM Competency

Strategic Objectives

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Measures Targets Initiatives Owners

T1.1 (cont’d)

viii.% projects thatachieve customersatisfaction feedbackof more than 70%

85% Customer Satisfaction Feedbacki. Analysis of Customer

satisfaction feedback in SPB

PengarahCawangan(Bangunan

& Infra)

T1.2

i. % of projects adopting best practices – risk management, gerbang nilai & scheduling)

i.60% of projects

Promoting PM Best Practices i. Roll out PM Best

practices

PengarahCawangan(Bangunan

& Infra)

Theme 1 : Outstanding Project Delivery:Pengarah Cawangan (Bangunan & Infra)

T 1.1Excellent Project

Execution

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

T 1.3Develop PM Competency

Strategic Objectives

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Measures Targets Initiatives Owners

T1.3

Human Capital

i. Number of newly certified officers under JKR CBAS program

2 officers / Cawanganper year

PM Certification Programmei. PM Related

Competency Development.

ii. In-house structured on the job PM training

iii. House-manshipprogramme for new officers

PengarahCawangan(Bangunan

& Infra)

ii. % of officers completing in-house structured on the job PM training

70% / year

Information Capital

iii. No. of lessons learned documentation

2 lessons learned /year

Theme 1 : Outstanding Project Delivery: Pengarah Cawangan (Bangunan & Infra)

T 1.1Excellent Project

Execution

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

Strategic Objectives

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Scorecard Pengarah (Pakar)

24

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Measures Targets Initiatives Owners

T1.1

i. % of projects achieving design/tender milestone as per original Q-Plan

70% Project Governancei. decentralized

/empowerment for appointment of onsultants (project value <RM20 Mil)

ii. Reduce the process of appoinment of consultants

iii. Out tasking working drawing

PengarahKanan/

PengarahCawangan

Pakar

ii. % of projects achieving procurement milestone as per original Q-Plan

70%

iii. % of project Pakarhandover (CPC) as per original Q-Plan

35%

iv. % of projects handover in Pakar Sector as per revised Q-Plan

90%

v. % expenditure of JKR Development Allocation for Projek Pakar

95%

vi. % projects that achieve customer satisfaction feedback of more than 70%

85% Customer Satisfaction Feedbacki. Analysis of Customer

satisfaction feedback in SPB

PengarahKanan/

PengarahCawangan

Pakar

Theme 1 : Outstanding Project Delivery: Pengarah Cawangan (Pakar)

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

T 1.3Develop PM Competency

Strategic Objectives

25

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Measures Targets Initiatives Owners

T1.2

i. % of projects adopting best practices – risk management, gerbangnilai & scheduling)

60% of projects

Promoting PM Best Practices i. Roll out PM Best

practices

PengarahKanan/

PengarahCawangan

Pakar

Theme 1 : Outstanding Project Delivery: Pengarah Cawangan (Pakar)

T 1.1Excellent Project

Execution

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

Strategic Objectives

26

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Measures Targets Initiatives Owners

T1.3

Human Capital

i. Number of newly certified officers under JKR CBAS program

2 officers / Cawanganper year

PM Certification Programmei. PM Related

Competency Development.

ii. In-house structured on the job PM training

iii. House-manshipprogramme for new officers

PengarahKanan/

PengarahCawangan

Pakar

ii. % of officers completing in-house structured on the job PM training (HOPT)

i. 70% / year

(2017 –100%)

Information Capital

iii. No. of lessons learned documentation

2 lessons learned per

year.

PM Competency ProgramPM Related Competency Development

PengarahKanan/

PengarahCawangan

Pakar

Theme 1 : Outstanding Project Delivery: Pengarah Cawangan (Pakar)

T 1.1Excellent Project

Execution

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

Strategic Objectives

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Scorecard Pengarah Negeri/Pasukan Projek Khas

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Measures Targets Initiatives Owners

T1.1

i. % of issuance of project CPC as per original C-Plan

10% Project Governancei. decentralized

/empowerment for appointment of onsultants (project value <RM20 Mil)

ii. Reduce the process of appoinment of consultants

iii. Out tasking working drawing

PengarahNegeri/

Pengarah/Pengurus

BesarPembinaanii. % Projects with

accounts closed that did not exceed approved original project cost.

90%

v. % of contracts with EOT approved based only on utlities, land, antiquities and force majeure (uninsurable/ unrestorable)

<50%

iv. % projects thatachieve customersatisfaction feedbackof more than 70%

85%Customer Satisfaction Feedbacki. Analysis of

Customer satisfaction feedback in SPB

PengarahNegeri/

Pengarah/Pengurus

BesarPembinaan

Theme 1 : Outstanding Project Delivery: Pengarah Negeri/Pasukan Projek

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

T 1.3Develop PM Competency

Strategic Objectives

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Measures Targets Initiatives Owners

T1.2

i. % of projects adopting best practices – risk management, gerbang nilai & scheduling)

i. 60% of projects

Promoting PM Best Practices i. Roll out PM Best

practices

PengarahNegeri/

Pengarah/Pengurus

BesarPembinaan

Theme 1 : Outstanding Project Delivery: Pengarah Negeri/Pasukan Projek

T 1.1Excellent Project

Execution

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

Strategic Objectives

30

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Measures Targets Initiatives Owners

T1.3

Human Capital

i. Number of newly certified officers under JKR CBAS program

2 officers / Negeri per

year

PM Certification Programmei. PM Related

Competency Development.

ii. In-house structured on the job PM training

iii. House-manshipprogramme for new officers

PengarahNegeri/

Pengarah/Pengurus

BesarPembinaanii. % of officers

completing in-house structured on the job PM training

70% / year

Information Capital

iii. No. of Lessons learned documentation

2 lessons learned/yr

PM Competency ProgramPM Related Competency Development

PengarahNegeri/

Pengarah/Pengurus

BesarPembinaan

Theme 1 : Outstanding Project Delivery : Pengarah Negeri/Pasukan Projek

T 1.1Excellent Project

Execution

T 1.1Excellent Project

Execution

T 1.2Enhance PM Environment

T 1.3Develop PM Competency

Strategic Objectives

31

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