Key elements:

• Annual volunteer survey

• Volunteer Journey – process for volunteer management

• Guidance and training under key headings

• Volunteering and Community Involvement (VCI) team – at central office and in regions – 2 VCI Consultants in Wales.

• Website -http://www.nationaltrust.org.uk/get-involved/volunteer/

National Trust Volunteering

Volunteer Journey

Understand your needs

DesignOffer

MarketOffer

Select Induct ManageUnderstand your audience

BroadenSupport Exit

This is the process by which we plan for volunteer involvement, and manage all our work with volunteers.

Guidance and case studies are available under each heading, as well as the overarching document – Managing the Volunteer Journey.

Volunteer Survey – Key themes and suggested discussion points

Theme Discussion points

Organisation and Management

What is good organisation and management? Are there some areas where you feel you are more organised? Why is that?

Culture and Values Why is it important to work as one team? Why is it important for people across different areas of the property to meet and share experience? How often do volunteers and staff work on things together?

Communication What is working well? What are the reasons for this?

Voice How often in the past have you directly asked for feedback and input from volunteers? Do volunteers confidently put forward suggestions?

Empowerment Do you feel your volunteers are equipped to do their role – take on more? Are we providing opportunities to make best use of all their skills?

Engagement Do your volunteers believe in the Trust as much as they do their property? How can they feel more closely aligned with the organisation?

Website volunteering page

External Resources

• Wales Council for Voluntary Action http://www.wcva.org.uk/main/dsp_home.cfm

• UKVPMs http://groups.yahoo.com/group/ukvpms/

• IVO http://ivo.org/

• Gwirvol, youth volunteering http://www.gwirvol.org/

• Investing In Volunteers http://iiv.investinginvolunteers.org.uk/

• National Association for Community & Voluntary Action http://www.navca.org.uk/

• Time Bank http://timebank.org.uk/

• The Third Sector http://www.thirdsector.co.uk/

• Energize http://www.energizeinc.com/