keys to innovation
DESCRIPTION
The slide is from Dr Geoffrey Nicholson, the inventor of 3M post-it notes. On 20th March, he did the presentation in Nhouse NUS. It is important to sustain innovation in an organization, and here goes the slides.TRANSCRIPT
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The Keys to Innovation
National University of Singapore
20th March 2013
Dr. Geoff Nicholson
Visiting Professor NUS
VP 3M International Technical Operations (retired)
Board Director Cima NanoTech
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EMBRACING INNOVATION…
How do you define innovation?
Is it part of your business plan?
Is it the responsibility of all disciplines in your organization?
Do you provide the resources to do it?
Do you measure it?
Are long term research groups in touch with the customer?
What volunteer employee activities foster innovation?
How do you encourage volunteers?
Does your organization have a history of stories to help employees learn about innovation?
Does the organization recognize innovative achievements?
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REQUIREMENTS FOR INNOVATION
Commitment
Courage
Confidence
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Inge Thulin, 20123M President, CEO &
Chairman of the Board
Innovation is our
biggest competitive advantage &
the heart of 3M...
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640K ought to be enough for anybody.
Bill Gates, 1981
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11
Key
Sales & Marketing
Manufacturing/Converting
Technical Capabilities
El Salvador
Jamaica
Guatemala
Mexico
China
Korea
Japan
Taiwan
Hong Kong
Vietnam
Philippines
Thailand
India
Malaysia
Indonesia
New Zealand
Australia
Singapore
Sri Lanka
UAE
Switzerland
Austria
Greece
Italy
Pakistan
Egypt
Kenya
ZimbabweSouth Africa
Morocco
France
Germany
United Kingdom
Belgium
Netherlands
Denmark
Norway
Sweden
Finland
Spain
Portugal
Poland
CzechRepublic
Hungary
Russia
Turkey
Romania
Ukraine
East
Israel
Argentina
Dominican Republic
Venezuela
Panama
Puerto Rico
Trinidad& Tobago
Brazil
Uruguay
Chile
Peru
Colombia
Ecuador
Costa Rica
Canada United
States
3M is a Global Company
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12November 19, 2009© 3M 2007. All Rights
Reserved.
Over 74,000 employees
Companies in more than 60 countries
Sales in nearly 200 countries
55,000+ products
160+ factories
$1.3B R&D Investment (>5% to sales)
> 9,500 technical employees
73 labs worldwide
30 CTC’s
45 established technology platforms
> 2,000 patents issued in 2009
40,000 issued & pending patents
Fiber Optic SolutionsFiber Optic Solutions
3M Innovation Resources
Global Businesses
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The MOST INNOVATIVE COMPANIES ANNUAL SURVEY-2010
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How do you define Innovation?
How do you measure Innovation?
How do you SUPPORT and ENCOURAGE Innovation?
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Research is the transformation of money
into knowledge.
CUSTOMER
Innovation is the transformation of
knowledge into money.
Geoff Nicholson
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INNOVATION is the practical
application and use of creativity
Creativity is THINKING UP new
things.
Innovation is DOING new things.
Geoff Nicholson
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Over 74,000 employees Companies in more than 60
countriesSales in nearly 200 countries55,000+ products160+ factories$1.3B R&D Investment (>5% to
sales)
> 9,500 technical employees 73 labs worldwide 30 CTC’s 45 established technology platforms > 2,000 patents issued in 2009 40,000 issued & pending patents
Fiber Optic SolutionsFiber Optic Solutions
3 INNOVATION RESOURCES
Global Businesses
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Voice of The Market
Technology-enabled
solutions
3M Technology Capability
3 CORE STRENGTH: CONNECTING TECHNOLOGY to CUSTOMERS
NPI
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IMPACT of a FEW 3M TECHNOLOGY PLATFORMS
Films
Sales: $5 Billion
Leveraged by 12 3M Divisions
Pressure Sensitive AdhesivesSales: $13 Billion
Leveraged by 24 3M Divisions
Microreplication
Sales: $2 Billion
Leveraged by 16 3M Divisions
Nonwovens
Sales: $3 Billion
Leveraged by 21 3M Divisions
FiltrationSales: $2 Billion
Leveraged by 9 3M Divisions
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Conventional Coated Abrasive P400
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Trizact Finesse-it 466LA A5
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3M Health Care Business Group
22
© 2013 3M. All Rights Reserved.
Drug Delivery Systems
Solutions for Chronic Respiratory Disease, Hormone Delivery, Biopharmaceuticals
Pioneering microneedle
technology for large molecules
Less Pain
Future: Flu Vaccine Patch
Transdermal Patches
“Microneedles”
Large market: 300 million
cases of Asthma and Chronic
Obstructive Pulmonary
Disease (COPD is among
the top 5 causes of death
worldwide), increasing at
7% per year
Metered-Dose
Inhalers
Valves and Components
Inhalers: 3M is a leader
in metered-dose inhalers
and components, as well as
replacement propellants
for CFCs, which are being
phased out due to Montreal
Protocol mandate
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The Technical Plan follows the Business Plan.
Is Innovation part of your Business Plan?
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To ACTIVATE INNOVATION YOU NEED to …
know where you want to go – VISION
know where rest of the world is going – FORESIGHT
have ambition – STRETCH GOALS
have freedom to achieve your goals – EMPOWERMENT
draw from and work with others –
COMMUNICATION, NETWORKING
be rewarded for your efforts – there is nothing more
rewarding than RECOGNITION from your peers
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The 15% RULE
Encouraged to Explore!
Encouraged to Network and Collaborate!
Encouraged to Experiment!
the Fuzzy
Front End
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CUSTOMER INSPIRED INNOVATION
Market, Industry
Foresight
Customer
Insight
Unique Core
Capabilities
Unarticulated Needs
Articulated Needs
SATISFY the Customer
DELIGHT the Customer
Creative
Foresight
Opportunity
Development
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Individual
High Risk
High Failure
Small Group
Medium Risk
Large Group
Low Risk
Low Failure
Initial Application
of Technology
Modification of
TechnologyProduct to
the Customer
No Discipline
Chaos
Accurate
Schedule
Order
No Management Involvement
High
Management
Involvement
No Schedule
High
Discipline
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Culture
New Product Expectation
Permissive Attitude of Management
Needs/Technology Driven
Product Champions
Multi-Technology
Technical Assessment
Bootleg Slack/Boundary Crossing
Recognition/Rewards
KEYS to NEW PRODUCTS
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What is Tech Forum?The 3M Tech Forum is a principal organization for productive technical
interaction at the interpersonal "grass roots" level.
Through networking & communication, TF fosters an environment of
creativity and cooperation that leads to innovation and growth.
Founded in 1951
4900 members in St. Paul 9200 members Globally
Membership Eligibility
Membership in the 3M Tech Forum will be limited to regular full-time and part-time 3M employees who are engaged in technical work and who have signed a 3M employee agreement.
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30
3M Innovation Story
© 3M 2013. All Rights Reserved.
The Annual Event
Largest event; Everyone participates
“Internal 3M Trade Show”
Latest & greatest 3M technologies
Opportunities to help solve problems
Delivered electronically to Worldwide Labs
1951
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RULES to AVOID INNOVATION
Ask for a 5 year business plan
Be suspicious of every idea that originated below you
Insist that people go through all levels with a new idea
Express criticism and withhold praise
Make a decision to reorganize in secret and maximize
surprise
Be control conscious
Never forget that people at the top know everything
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WRONG MANAGEMENT SIGNALS
It will never work
We explored that thoroughly 10 years ago
OK, if we can get somebody else to pay for it
We’re too shorthanded to work on blue sky ideas
It’s not in the business plan
It’s not your job to talk to customers
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3 LABORATORIES
Locate the laboratories close to each other
Facilitates technology sharing
Employee transfers
Stimulates innovation
Provides customer exposure to breadth of 3M technology
Customer Innovation Center
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The ordinary manager has a craving for order.
The leader understands that innovation is
almost always an untidy process.
The ordinary manager wants proof for an idea before
taking action.
The leader understands the value and
power of faith.
L. W. Lehr, former 3M CEO - 1980
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3 Innovators…
…are Curious and Creative
…have Broad Interests
…are Problem Solvers
…are Self-Motivated, Energized
…have a Strong Work Ethic
…are Resourceful
CHARACTERISTICS
OF INNOVATORS
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Inquisitive, Ask Questions
Explorative
Look for Solutions
Insightful, Intuitive Thinkers
Ideas Flow Easily
Visionary
3 Innovators are Creative
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Experimental style - Do it first, explain it later!
Tinker with things (hands on)
Not afraid to make mistakes
Willing to do the unobvious
Practical
Take multiple approaches to a problem
Technically competent - as defined by hiring manager
3 INNOVATORS are PROBLEM SOLVERS
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Self-starters, driven
Results-oriented - Doers
Passionate about what they do
Accomplishment - urge to succeed
Emotional, enthusiastic
Sense of humor
Sense of social responsibility
Sense of contribution, value and purpose
Courage, self-confidence
Take initiative
3 INNOVATORS are SELF-MOTIVATED, ENERGIZED
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Committed
Hard working
Work in cycles
Flexible work habits, not structured
Drive toward work completion
Pursuit and dedication to results
Tenacious
3 INNOVATORS have STRONG WORK ETHIC
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Get things
done through
others
3 INNOVATORS are RESOURCEFUL
NETWORK