km conference

8/12/2019 Km Conference

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Dont Lose Your Memory:Technology for Knowledge

ManagementGFOA Annual Conference

June 17, 2008


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Agenda

What is Knowledge Management?

Concepts in KM

Transforming Knowledge An approach to KM


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KM Defined

Forces to contend with

Retirement and Employee Demographics

Impact of New Technology

Social Networking

Electronic Documentation


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KM Defined

Impact on the organization

Vast amounts of raw data created every day

Many ways to store data and information

Many more ways to transmit that information


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KM Defined

Governments need to take

advantage of data and information

And reduce their risk


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KM Defined

KM is a group of systems and practices for

identifying, capturing, storing and

disseminating information

Not just one system

All types of information


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KM Defined

Some examples:

Document Management Enterprise Content Management (ECM)

Succession Planning

Green Initiatives

Business Intelligence projects


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KM Defined

Most governments undertake these types of

projects discretely:

Legal might lead document management

HR leads succession planning

IT leads electronic messaging

Facilities leads green initiatives


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KM Defined

But all these projects are intended to

transform intellectual capital into

organizational value

Value


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KM Defined

DocumentManagement

ECM & Tech Projects

Succession Planning

Green Initiatives

KMProgram


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KM Defined

A programmatic approach has several

benefits:

Best utilization of scarce resources

Prioritization based on organizational needs

Leverage staff experience and expertise

Fosters innovation

Improve productivity


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Concepts in KM

Some important concepts that

provide a framework for a KMprogram.


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Concepts in KM

1. There are two general types

of information, explicitand tacit


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Concepts in KM

ExplicitDiscrete data and information


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Concepts in KM

TacitData and information in peoples heads


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Concepts in KM

2. Tacit and Explicit Knowledge often

conflict.

I know thats what the manual says, but

this is how we really do it


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Concepts in KM

3. Not all information is valuable

The explosion of communication

modalities means that you need a

triage function.


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Concepts in KM

4. Need to recognize how people

communicate and share information and

knowledge

People know more than what they say,

and they say more than what they writedown


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Transforming Knowledge

Its important to understand how knowledge

is transformed, because that is how value

is created.

Lets look at this from the perspective of

explicit and tacit information categories


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Explicit to Explicit

Combining departmental budgets into anorganizational budget

Materials availability, labor resources,

contracts, etc. become a project or capital plan

ERP, Data Warehouse, or Business

Intelligence Systems


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Explicit to Tacit

Interpretation of policies, audit results,consulting reports, etc.

Repair vs. replace and other decision-making

Examples include expert systems andemployee development programs


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Tacit to Explicit

Documentation of Standard OperatingProcedures

Process reengineering

Succession Planning


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Tacit to Tacit

Highly variable, informal, and social

Job-sharing

Expert-Novice problem solving teams

Brown-bag lunch series


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An Approach to KM

So how do we tackle developing a KM

program? What do we need to do?


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An Approach to KM

First, get these in place

Executive level understanding

Develop a KM project portfolio, and prioritize

those projects

Develop a business case for the highestpriority projects


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An Approach to KM

Executive Involvement

Recognize the size and importance of a KM

program

Not just support, but involvement

Executive level accountability


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An Approach to KM

KM Portfolio

Bring together project managers

Identify similarities in both current and

planned projects

Prioritize projects in the portfolio based on

overall organizational value


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An Approach to KM

Business Case

Develop a program charter and vision

statement

Document costs, benefits and risks of the

program as a whole

Obtain board-level approval for the program

as a whole


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An Approach to KM

But who is doing all this?

Consider establishing a Program ManagementOffice (PMO)

Identify leaders and executive sponsors

Develop specific plans for staffing andcommunications.


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An Approach to KM

Technology Components

E-mail, IM, and related storage

Data Warehousing and Business Intelligence

Training and e-Learning systems

Electronic document management

Enterprise systems

km conference

Documents