CLOUD TELEPHONY SOLUTION FOR E-COMMERCE

77% OF ONLINE SHOPPERS SAY THEY HAVE WANTED TO TALK TO A LIVE PERSON BEFORE BUYING.

Help your customers finish their purchase.

In case of a failed purchase, generate an automated call to them and offer them help.

1. REDUCE CART ABANDONMENT

Judy

Lets buy something!Logs on to e-commerce portal. Fills her shopping cart and checks out. However, her payment fails due to a typoe-commerce portal makes an API call to send Judys details to KnowlarityKnowlarity Server

Dear Judy, You just tried to make a purchase on . Please press 1 to connect to our customer care representative, or 2 to leave us feedback1. REDUCE CART ABANDONMENT

CASH-ON-DELIVERY IS POPULAR BUT NOT WITHOUT RISKS.

Expend your resources man hours and money to deliver verified cash on delivery orders only.

Generate an outbound call to your customer asking them to verify their orders before dispatching their delivery.

2. VERIFY CASH-ON-DELIVERY ORDERS

Judy

Logs on to e-commerce portal

Adds items to her shopping cart and checks out. She selects Cash-On-Delivery as the payment option.e-commerce portal makes an API call to send Judys details to Knowlarity

Knowlarity Server

DURING PURCHASE2. VERIFY CASH-ON-DELIVERY ORDERSLets buy something!

An automated call is generated to JudyJudy keys in 2 and rejects orderOrder status is pushed to OMS via API call

Knowlarity Server

Dear Judy, You made a purchase worth 500 USD yesterday on . Please press 1 to confirm, 2 to reject, and 3 to speak to our customer care representative

BEFORE DELIVERY2. VERIFY CASH-ON-DELIVERY ORDERS

EVERY CALL IS IMPORTANT.

Greet your callers with a professional message.

Setup extensions on the fly, and forward calls to mobile or landline number(s).

See call logs and recordings for every incoming and outgoing call.

3. NEVER MISS A BUSINESS CALL

3. NEVER MISS A BUSINESS CALL

SUPER RECEPTIONIST See CALL LOGS and RECORDINGS

3. NEVER MISS A BUSINESS CALL

SUPER RECEPTIONIST Configure as you desire3. NEVER MISS A BUSINESS CALL

Phone number verification: Create a clean customer database.

Verify phone numbers by sending verification codes using voice calls.

OTHER SOLUTIONSTrack ROI from advertising:Advertise intelligently!

Use call tracking numbers to measure call volumes generated from different advertising mediums (billboards, google ads, banner ads, etc)

Gather feedback:Do you know how your users feel after getting a delivery or talking to a customer care representative? Find out!

Generate an automated outbound call to your users and ask them for feedback via open- and close-ended questions.

CUSTOMERS

CEOs walk to work campaignTo improve city commutingHow to make a winning pitch by showing a united front to investorsA potential crime situation can be averted by reacting quicklyThe next generation of IT Superpowers are here

Knowlarity- winner ofThe TIE Lumis 2013 awardKNOWLARITY IN NEWS

AboutInvestors

Knowlarity is the pioneer of cloud telephony in India and creates state of the art products for SMEs & Enterprises.The company makes business telephony reliable and intelligent by providing a suite of hosted products that help businesses to improve their productivity. The company was incorporated in Aug 2009 and has grown to a 350+ employee company with branches in Mumbai, Bangalore, Singapore and Gurgaon. With over 6500 paid clients on board, the number of calls possibly made by Knowlarity is 1,00,000. And is increasing everyday.Knowlarity is backed by Sequoia Capital, one of the most prestigious Venture Capital firms in the world. Sequoia has invested over $6M in Knowlarity. They have previously made investments in companies like Google, Apple, YouTube, LinkedIn and Justdial.Awards

KNOWLARITY FAMILY

AMBARISH GUPTA, C.E.O.Ambarish worked as a Strategy Consultant with McKinsey & Company in the United States before returning to India to start Knowlarity Communications.Ambarish received his MBA from Carnegie Mellon University in 2007 and Bachelors in Computer Science from IIT Kanpur in 2000.

BIPUL PARUA, C.T.O.Bipul has deep experience in technology with hands on experience as architect, engineer, and technical manager. He worked for 8 years in multiple startups in Silicon Valley. Bipul received his Bachelors in Computer Science from IIT Kanpur in 1999.KRISHNAN K., C.X.O.Krishnan is a rainmaker par excellence, with a stellar track record in general management, and corporate strategy. He drives operations and excels in customer experience deliverable. He graduated from IIT Madras, and followed it with a PhD in Civil Engineering from Northwestern University, Evanston.SHRUTI AGGARWAL, C.F.OShruti has been instrumental in building the financial infrastructure of Knowlarity. Being the custodian of our financials, she keeps a hawks eye on our accounts and finances.Shruti is a Chartered Accountant and a Company Secretary by profession and has previously worked with a Big Four Audit Firm.

MANGEMENT TEAM

Head Office:Knowlarity Communication India Private Limited

14th Floor, Building No.- 8, Tower C,DLF Infinity Towers, DLF Cyber City, DLF Phase-2Gurgaon- 122002Haryana, IndiaChitra KalraKnowlarity Communications

E: chitra@knowlarity.comM:(91) 9953030711W:www.Knowlarity.comCONTACT US