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KNOWLEDGE CREATION

Presented by

Asish Oommen Mathew

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Introduction

Knowledge Management

Data, Information & Knowledge Nonakas Knowledge Creation Model

Illustration of Knowledge Creation

Conclusion

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Contents

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Introduction

KNOWLEDGE

SOCIETY

LAND

LABO!

CA"I#AL

C!$A#I%I#

IN'O!MA#ION

INNO%A#ION

IN#$LL$C#AL

CA"I#AL

KNO(L$D)$

MANA)$M$N#

INDUSTRIAL

SOCIETY

Figure 1 T!e industri"# $ %n&'#edge s&(iety )Ad"*ted +r&, Dru(%er- 1../0

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*Knowledge management +KM is essentiall- a.out getting t/e

rig/t knowledge to t/e rig/t 0erson at t/e rig/t time1 +Dell &

)ra-son, 23345

*'ocuses on wa-s of s/aring and storing t/e knowledge of

indi6iduals, as a means of im0ro6ing t/e com0etenc-, s0eed,

efficienc- 7 and 0rofita.ilit- 7 of t/e larger w/ole1 +Low &

Mo/ammed, 899:5

*A concerted effort to im0ro6e /ow knowledge is created, deli6ered

and used1 + Da6en0ort et5 al5, 8994

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Knowledge Management

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Knowledge Management;5+contd

"eo0le

#ec/nologies

"rocesses- Knowledge Creation

- Knowledge

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Data, Information and Knowledge

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KNOWLEDGE

INFOR3ATION

DATA

I will select t/e following

su.=ect t/is semester;.ecause I

need to understand ;

8389989 8328> 83443

8389982 832?8 83289

O0en electi6es for semester ?@

8389989 Knowledge Management

8389833 uman !esource Management

; 555

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*55a fluid mix of framed experience, contextual

information, values and expert insight that provides a

framework for evaluating and incorporating new

experiences and information."

Is em.edded in documents

organiational routines

0rocesses

0ractices

norms

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Knowledge +Da6en0ort & "rusak, 2334

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Knowledge creation according to t/e

Nonakas

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9

TACIT TO TACIT

(SOCIALIZATION)

e.g., Individual and/or Team

Discussions

TACIT TO EXPLICIT

(EXTERNALIZATION)

e.g., Documenting a Team

Meeting

EXPLICIT TO TACIT

(INTERNALIZATION)

e.g., Learn from a report

and Deduce new ideas

EXPLICIT TO EXPLICIT

(COMBINATION)

e.g., Create a e!site from

some form of e"plicit

#nowledge$ %mail a &eport

N&n"%"5s 3&de# &+ Kn&'#edge Cre"ti&n

Figure 6 7 Kn&'#edge Cre"ti&n 3&de# )N&n"%"- 1..10

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$am0le of e0licit knowledge stored in medication data re0ositor- @7

D2 @ F9G of 0atients +i5e5, H:

D2andD8 @ ?9G of t/e 0atients +i5e5, 8:

D8 w/en D2 was gi6en @ F>G of t/e 0atients +i5e5, 8H

10

Patient ID Drug

1

2 D3, D4, D5

3 D3,

4 D3, D5,

5 D5,

D1

,

D2

D1

D1

,

D2

D2

Illustration of Knowledge Creation in ealt/care

sector +(ickramasing/e, 899F

ble 1: Drugs administered to patients

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D2 @ F9G of 0atients +i5e5, H:

D2andD8 @ ?9G of t/e 0atients +i5e5, 8:

D8 w/en D2 was gi6en @ F>G of t/e 0atients +i5e5, 8H

"/-sicians understanding;D2 has to be given with D1 for patients who had a heart attack

at age 4 or less.1

Knowledge added to t/e knowledge re0ositor-@

!f a patients age is #4 $ears and the patient had a heart attack

and D1 is administered to the patient, then D2 should also be

administered to that patient.%

11

Illustration of Knowledge Creation in ealt/care

sector5555+Contd

Ill i f K l d C i i

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Knowledge G of t/e 0atients

w/o are gi6en drug D25

D2 is administered to F9G of t/e 0atients5

D2 and D8 are administered toget/er to

?9G of t/e 0atients5 D8 is administered to F>G of t/e 0atients

w/o are gi6en drug D25

If a 0atients age is J ?9 -ears

and t/e 0atient /ad a /eart attack

and D2 is administered to t/e

0atient, t/en D8 s/ould also .e

administered to t/at 0atient5

E8PLICITE8PLICIT

E8PLICIT TACIT

TACIT E8PLICIT

TACIT TACIT

'atient ID Drug

( D(,D)

) D*,D+,D

* D*,D(,D

+ D, D*,D(

D, D)

TheKnowledgeSpiral

Illustration of Knowledge Creation in

ealt/care sector5555+Contd

CO39INATION

INTERNALISATION

E8TERNALISATION

SOCIALISATION

Figure / 7

Kn&'#edge S*ir"#

in :e"#t!("re

)Wi(%r","sing!e-244;0

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In toda-s knowledge .ased econom-, sustaina.le strategic

ad6antages are gained more from an organisations

knowledge assets t/an from its more traditional t-0es of

assets5

Knowledge Management ena.les an organiation to manageits manage its knowledge assets effecti6el-5

Conditions to stimulate Nonakas knowledge transfer modes

s/ould .e 0ro6ided for generating new knowledge in anorganiation5

Knowledge Creation is t/e ke- to sustaining a com0etiti6ead6antage in toda-s market en6ironment5

13

Conclusion

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Ala6i, M5, & Leidner, D5 $5 +89925 !e6iew@ Knowledge management and knowledgemanagement s-stems@ Conce0tual foundations and researc/ issues5&!' (uarterl$, 2)+2, 29>7

2HF5

Da6en0ort, #5 5, "rusak, L5, & ?5

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!eferences

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15

hank $ou6.