knowledge management

12
Taking the Web to the Next Level

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Taking the Web to the Next Level. Knowledge Management. Current Web Issues. Not reaching target audiences People can’t find the information they need Too difficult to post information, especially in non-traditional formats. Marketing Knowledge management Knowledge distribution. - PowerPoint PPT Presentation

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Page 1: Knowledge Management

Taking the Web to the Next Level

Page 2: Knowledge Management

Current Web Issues

Not reaching target audiences

People can’t find the information they need

Too difficult to post information, especially in non-traditional formats

Marketing

Knowledge management

Knowledge distribution

Page 3: Knowledge Management

Pent Up Demand

Multimedia rich web pages Student-created websites, blogs, bulletin

boards, forums, wikis On-line surveys An automated curriculum management system

with document versioning and automated review and approval

Enterprise image library for original works Moderated chat with students Instant messaging through different modalities Searchable policies and procedures Policy-based records management

Page 4: Knowledge Management

Objective

Find a solution that will enable WVC to more effectively manage and distribute knowledge through various modalities to internal and external customers.

Page 5: Knowledge Management

Solution

Solve the root issues, knowledge management and knowledge distribution, with:

New tools New roles New organization

Page 6: Knowledge Management

Tools

Microsoft SharePoint Office 2007 Servers Multimedia development equipment

and software

Page 7: Knowledge Management

SharePoint provides an infrastructure for

Collaboration - Student to student, student to instructor, student to community

Web portals – Create sites for different audiences or functions; for your students, co-workers, departments, the public

Searchable information repository Work-flow based applications (automate

who performs which steps in which order, i.e., curriculum approval process)

Page 8: Knowledge Management

Role New tools will create a new environment, where

all who participate will have at least one of these roles: Role Participants

Server and database management, application programming

Technology department

Solution builders use technology to solve business problems

Teaching/Learning Center Coordinator, power users, technology staff

Web reporters Anyone - staff and students, public or internal sites

Interactive multimedia developers

Teaching/Learning Center Coordinator, Community Relations web reporters, instructors, others

Web page designers Public site: Community RelationsInternal sites: Instructors, students, departments

Page 9: Knowledge Management

Organization

Consolidate district technical staff Develop cross-organizational work

groups to share expertise and best practices

Utilize the application development prioritization process to schedule projects

Page 10: Knowledge Management

Implementation

Train staff how to use Office 2007 Train TLC Coordinator/PIO web

reporter in interactive multimedia content development and equipment

Program SharePoint environment Identify and prioritize programming

projects Departments begin to use SharePoint

Page 11: Knowledge Management

Cost

Item Cost

Microsoft SharePoint software $32,000

Servers $12,000

Environmental upgrades $7,000

Multimedia development equipment and software for TLC, Omak and PIO

$25,000

Tax $6,080

Total $82,800

Page 12: Knowledge Management

Conclusion

If we do what we’ve always done, we’ll get what we’ve always got

Questions?