Knowledge Management: Improving and Sustaining

Quality

Surya Prakash Mohapatra

THE SHIP STORY

Everyone tried to find the fault in the engine room

Engineers came, qualified workers were called upon, but….

And then….

Knowledge management refers to the practicesand strategies that a company uses in anattempt to create distribute and enableadoption of strategic insights and specificexperiences.

- O’ Leary

Knowledge is a Competitive Advantage

“An Organization which learns faster than the Competition, gets ahead and stays ahead.”

4 Key Trends Impacting KM

• Digital Engagement

• Cognitive Analytics

• Social Activation

• Industrialized Crowd-sourcing

Forms of Knowledge

•Public•Shared•Individual

Key Knowledge Assets and Processes

• Stake-holder Relationships

• Human Resources

• Physical Infrastructure

• Culture

• Practices and Routines

• Intellectual Property

KM: Three Building Blocks

•Knowledge Sharing Processes

•Knowledge Sharing Environment

•Leadership that fosters these processes and environment

KM Practice we can learn from US Army

•What did we set out to do?

•What actually Happened?

•Why was there a difference?

•What do we do next time?

•Where else in the organization might we benefit from this knowledge?