KNOWLEDGE MANAGEMENT TEAM

Skill dalam knowledge Management

1. Time management2. Learning technique3. Networking skill 4. IT skill 5. Cooperative problem solving6. Flexible & willing to try new things7. Learning from mistakes

Kategori IT Skill

1. Retrieving information 2. Evaluating/assessing information 3. Organizing information 4. Analyzing information5. Presenting information 6. Securing information 7. Collaborating around information

SENIOR MANAGEMENT ROLES

Chief Knowledge OfficerResponsible for:• Formulating knowledge management strategy• Handling knowledge management operations• Influencing change in the organization• Managing knowledge management staff

Contribution to KM goals:• Maximize KM ROI in knowledge• Exploit intangible assets• Repeat success & share best practices• Improve innovation & ideas• Avoid knowledge loss & leakage after

organizational restructuring

Chief Learning Officer

• Strategic, lead player in business organization• Core responsibility is to ensure learning across

entire system• Operates using knowledge about how people

learn, how learning affects work, how social & technical systems may support each other

CKO vs CLO

• CKO is more related to technology used to manage knowledge & information

• CLO is more related to human learning aspect

Tugas CLO

1. Cultural transformationCultural transformation to support corporate new direction

2. Culture maintenanceDesigned to support the strategy & to address skills essential to maintain new culture

3. Contemporary initiativesRelated to business development (e.g. develop marketing plan)

KM Roles & Responsibilities within Organization

1. Designing information systems2. Managing information systems3. Managing information resources4. Training5. Serving as information agencies6. Providing competitive intelligence

7. Maintaining customer relations for information systems/technology

8. Designing & producing information services & products publications, databases, multimedia

9. Serving as knowledge journalists10. Acting as organizational information & KM

policy analyst11. Functioning as government KM policy analyst

The Ethics of KM

• Ethics establishes a framework for making decisions based on values & for determining what is right and wrong

• An ethical code for a profession is a system of standards to which those in the field agree to conform