knowledge mindset seeks mental wellness workshops...mindset seeks mental wellness through art fresh...

From the Centre

Knowledge Workshops

Best TradeAwards

Volume 3 2015

mINDSeT Seeks mental Wellness Through Art

Fresh Thinking

Embracing TechnologyThe Group looks at the opportunities being created by new technologies and how it can boost the momentum of ‘Fresh Thinking’ across its businesses.Page 08

www.jardines.com

Contents

Zung Fu China Treasures TalentPage 35

Knowledge Workshops Page 08

Group Taking Advantage of OpportunitiesPage 04

High-end Travellers Give Top marks to mandarin oriental Page 24

From the Centre 03Enterprising Spirit Fosters Success

Group Taking Advantage of Opportunities

Perspective 08Workshops Inspire Fresh Thinking Across the Group

Taking the Lead 14PT Astra Daihatsu Motor in Top Gear with Major Milestones

More Iconic Properties from Mandarin Oriental

Recognizing Performance 20Jardine Lloyd Thompson Claims Triple Awards

PT Tunas Dwipa Matra Races to Success at Honda Event

Showing Spirit 26CENTRAL Rat Race Celebrates Tenth Anniversary

Jardine Foundation Scholars 2015 Go Up to Oxbridge

Developing Talent 32Group Supports Intern Programme

Zung Fu China Treasures Talent

Enterprising Matters 36Voice Picking Has Big Impact on Dairy Farm Distribution Centres

MINDSET Fun Days Promote Mental Wellness Through ArtPage 29

Thistle Volume 3 | 2015 01

Embracing Fresh Thinking

Technology offers us the tools that

accelerate the pace of change.

managing Director Ben Keswick

One of the strongest messages to emerge from our first three Knowledge and Innovation Workshops, which were held in Singapore, Jakarta and Hong Kong, is that today’s business environment is changing and as a Group we too must undergo a process of change in order to drive growth.

We need to be able to respond to the social and economic evolution that is taking place in many parts of Asia and to the impact that technology is increasingly having on our lives. It is essential that the Group remains relevant to this new business world.

The resolve from all three workshops, and one that I am fully committed to, is that we can achieve new ways of working by embracing ‘Fresh Thinking’. For example, where we see customers becoming more vocal, empowered by social media, we have to understand their needs and concerns and use that in a positive way to meet, or exceed, their expectations.

In many areas, it is the new ideas and business models that disrupt, and not technology itself. Instead, technology offers us the tools that accelerate the pace of change. To optimize the benefits of technology, we must first focus on enhancing our capability and customer experience in existing areas of activity, and recognize that it can start with simple things.

Implementing Fresh Thinking in this fast-paced environment can also sometimes require a business to move out of its comfort zone. This may involve taking calculated risks and being prepared to make and learn from mistakes along the way. To support such action, we must promote a culture of innovation and, where necessary, allocate resources to allow for experimentation and a bold approach that will keep our businesses abreast of changing times.

In addressing the challenges ahead, I want to encourage all our businesses to apply Fresh Thinking, to identify and seize the opportunities for long-term growth and to be inspired and excited by our future prospects, as I am.

Ben Keswick

02

MD’s Desk

“William Jardine and James Matheson instilled their values into their new enterprise. These were a strong work ethic, an independent spirit, financial prudence, business foresight and adaptability, determination and understanding the value of long-term partnerships,” said Mr Keswick.

Mr Keswick told his audience that today the Group manages investments of some US$8 billion in mainland China.

“The focus of our businesses is to provide premium products and services to the high to middle income group in the country, a market segment which aligns with our aim to provide a better living quality and environment in China,” he said.

He also spoke of the Group’s excitement about the future of China, where by 2020 it is expected that a quarter of the population will have a per capita GDP of US$20,000.

Enterprising Spirit Fosters Success

Jardine matheson Group Deputy managing Director Adam Keswick addressing young

entrepreneurs at Hupan university.

The enterprising spirit shown by founders William Jardine and James Matheson, and nurtured by generations of partners and directors, many descendants of William Jardine himself, has contributed to the success of the Jardine Matheson Group for more than 180 years.

This was one of the key messages from Group Deputy Managing Director Adam Keswick when he addressed an audience of young entrepreneurs at Hupan University in Hangzhou about the perspective of a ‘multi-generational family business’. Mr Keswick was invited to speak to the first batch of students to attend the university, which aims to develop a new generation of mainland China entrepreneurs, by co-founder and first president, Chairman of the Alibaba Group, Jack Ma.

“In other words, there will be a market inside China that is equal to the size of the US market,” he continued.

Mr Keswick said that over the years, family involvement had helped to foster a fruitful balance between conservatism and entrepreneurship that encouraged risk-taking, but imposed some controls that might otherwise not be in place. This balance was essential to protect the long-term health of the Group.

“Our family’s involvement today is as strong as it has ever been. As each generation takes the reins I hope they bring ‘Fresh Thinking’ and set new goals, supported by the wisdom of the past generation,” he concluded.


From the Centre

The Jardine Matheson Group’s Interim Results Announcement noted that Group companies were trading well and taking advantage of the opportunities made available by their strong finances and market-leading positions. This was in spite of the more challenging conditions experienced in the first half of 2015. The Group’s underlying profit for the first half of 2015 was US$667 million, down 10%. Revenue, including 100% of the revenue from associates and joint ventures, was US$31.5 billion, compared to US$30.8 billion in the first half of 2014.

Astra continued to face slowing economic growth in Indonesia with reduced rupiah earnings further impacted on consolidation by a weaker exchange rate. Its automotive operations were particularly affected. Hongkong Land’s commercial portfolio produced another strong contribution, while in the residential sector the group achieved improved results in mainland China. Jardine Motors saw earnings decline following a record year in Hong Kong in 2014, which had benefited from new models. Jardine Lloyd Thompson’s profits for the period were held back by its investment in its new US specialty business, which has begun well. Dairy Farm saw modest like-for-like sales growth in most of its major markets but underlying

Jardine Matheson Group companies

are trading well and taking

advantage of the opportunities

made available by their strong

finances and market-leading

positions.

Jardine matheson Group managing Director Ben Keswick addressing senior

management in Singapore.

profit was lower. Mandarin Oriental, which also saw earnings decline, raised US$316 million in April through a rights issue, and part of the proceeds were used to finance the acquisition of a 50% interest in the Hotel Ritz, Madrid. Also in April, Jardine Cycle & Carriage acquired a 24.9% interest in Siam City Cement, Thailand’s second largest cement manufacturer, which it subsequently financed through a US$750 million rights issue. Jardine Pacific achieved an increase in earnings primarily due to a stronger performance from Gammon. Jardine Schindler is also performing well.

Addressing senior management in Singapore, Jardine Matheson Group Managing Director Ben Keswick said that while there had been some good individual performances, most companies were still having to work hard to maintain their positions in these challenging times.

“Yes, in some cases, we need to control costs, but we must also continue to invest in our businesses and to grow market share… We must make best use of this time to leverage our solid foundation, so we can emerge stronger than our competitors,” added Mr Keswick.

Group Taking Advantage of Opportunities

04

From the Centre

Group Chairman Attends Anniversary DinnerJardine Matheson Group Chairman Sir Henry Keswick chats with the Chinese Ambassador to the United Kingdom, His Excellency Liu Xiaoming, during a dinner held in London to mark the 20th anniversary of the founding of China International Capital Corporation (CICC). The event, which was hosted by Ding Xuedong, Chairman and Chief Executive Officer of China Investment Corporation and Chairman of CICC, was held in the State Dining Room at Lancaster House, St James’s.

London Event for China ExecutivesJardine Matheson Group Director Lord Sassoon addressed a lunch held in London by the China Executive Leadership Programme (CELP). The event was hosted by Ding Xuedong, Chairman and Chief Executive Officer of China Investment Corporation (CIC), Chairman of China International Capital Corporation (CICC), and leader of the CELP delegation.

The CELP is a three-week programme directed by the University of Cambridge for a group of 30 senior officials from the Central Committee of the Communist Party of China, as well as senior executives from large state-owned enterprises.

In welcoming the delegation to London, Lord Sassoon complimented Chairman Ding on the 20th anniversary of CICC and on his recent book on building an innovation economy in China.

lord Sassoon addresses a lunch held by the China executive leadership Programme.

Macau MattersJardine Matheson Group Managing Director Ben Keswick spent a day in Macau on Group business matters.

His visit started at Mandarin Oriental, Macau with a series of presentations from the heads of the 15 Group business units operating in the Special Administrative Region and was followed by lunch with Macau Secretary for Economy and Finance Lionel Leong.

During the afternoon, Mr Keswick’s programme included a visit to the KFC restaurant at the Galaxy Macau Resort, followed by a meeting with senior management of supermarket operation San Miu and a tour of three of its stores.

left: Jardine matheson Group managing Director Ben Keswick and Wellcome Hong Kong Chief executive officer lim Boon Cheong at one of the San miu stores.


Lord Sassoon Shakes Hands on EU-China RelationshipIn his role as President of the EU-China Business Association, Jardine Matheson Group Director Lord Sassoon attended the tenth EU-China Business Summit in Brussels. Lord Sassoon is also Chairman of the China-Britain Business Council.

The event provided an opportunity for business and political leaders from Europe and China, including Chinese Premier Li Keqiang, to meet to discuss the current commercial environment and issues of common concern in the EU-China trade relationship. Among the topics discussed were investment co-operation, the digital economy and green and sustainable growth.

In a speech made during the Summit, Lord Sassoon highlighted the opportunities for EU companies to do business with China and said that the EU welcomed Chinese investment in areas such as infrastructure, education and financial services.

Driving MINDSET MomentumA review of Jardine Matheson Group charity MINDSET, which was set up in 2002 with the aim of making a difference in the area of mental health, has recommended streamlining its structure to encourage more direct involvement by Group companies and Jardine Ambassadors (JAs), in particular.

“We wish to ensure that MINDSET’s spirit of vitality, enjoyment and energetic engagement grow across the community and within the Group,” explained Managing Director and MINDSET Chairman Ben Keswick. “There will be more promotion within Group companies about MINDSET and the importance of mental health, with stepped up efforts by the JAs in their respective units.”

Mr Keswick said that in the 13 years since MINDSET was set up, it had achieved a great deal. The Health in Mind school programme had raised the awareness of students about their own mental wellbeing, and over 390 JAs had contributed to the community. MINDSET’s Job Training Programme had provided some 1,000 positions across the Group and helped those recovering from mental illness to find employment in the community. In addition, MINDSET had financed many other mental health projects.

Mr Keswick said that there was an increasing need to use the Group’s enthusiasm and passion to drive the momentum of MINDSET. “I hope that through MINDSET everyone within the Group will develop a greater sense of awareness about their own mental health and that of the people around them,” he concluded.

The new mINDSeT executive Committee.

I hope that through MINDSET everyone within the Group will

develop a greater sense of awareness about their own

mental health and that of the people around them.

mINDSeT Chairman Ben Keswick

A warm handshake between, right, Jardine matheson Group Director and President of the eu-China Business Association lord Sassoon and Chinese Premier li Keqiang.

06

From the Centre

PIP Awards 2016 Seek Technology TransformationJardine Matheson Group businesses that have put technology to brilliant use are being given the chance to share their results across the Group with the debut of a ‘Technology Transformation’ category in the 2016 Pride in Performance (PIP) Awards Programme. The new category will look at how a business or operating unit has understood and captured new sources of value as a result of putting a technological or digital solution into motion.

“The technology/digital arena covers a wide area, but if you have given it a go, let us know how by making use of such solutions, it has made a demonstrable difference to your business,” said Jardine Matheson Group Managing Director Ben Keswick.

As well as the emphasis on new technology, Group businesses can also showcase their area of excellence in any of the other four PIP Awards Programme categories – Customer Engagement, Marketing Excellence, Innovative Ideas, and Superior Growth. The deadline for entries is Tuesday, 12th January 2016.

Group Plays Key Role at Chongqing MeetingJardine Matheson Group Deputy Managing Director Adam Keswick played a key role at the tenth annual meeting of the Chongqing Mayor’s International Advisory Council (CMIA), hosting the first session to discuss this year’s theme, ‘Chongqing: One Belt One Road (OBOR) and the Yangtze River Economic Belt (YREB)’.

In a paper submitted for the session, Mr Keswick said that Chongqing is the perfect node for the integration of the two strategies, which have arisen from the Chinese government’s vision of building land and maritime ‘Silk Roads’ connecting Asia, Europe and Africa, with the development of logistics and communication linkages to support trade, investment, monetary flows, tourism, and people-to-people exchanges.

Mr Keswick said that OBOR and YREB posed both opportunities and challenges for Chongqing, but should enable the city to enhance its international economic and commercial status aided by the municipality’s existing and potential positioning in the Chinese and global economies. He also made several recommendations including the need to raise awareness among international businesses of the strong foundation the Chongqing-Europe railway and other infrastructure linkages provide for Chongqing to develop as a key hub between OBOR and YREB.

“By integrating OBOR and YREB strategies into its future development, Chongqing can work with international businesses, and provide opportunities for them to grow alongside their partners in China,” concluded Mr Keswick.

During the CMIA meeting, the Jardine Matheson Group was nominated by the Mayor of Chongqing, Huang Qifan, to become the Council’s Rotating Executive Chairman for the next two years.

Right: Jardine matheson Group Deputy managing Director Adam Keswick chats with the mayor of Chongqing, Huang Qifan, during a break at his International Advisory Council meeting.

The PIP Awards 2016 are seeking submissions across all five categories from businesses with the courage to ‘give it a go!’.


Workshops Inspire Fresh Thinking Across the Group

08

Perspective

08

Through our workshops we wanted to demystify disruptive technology

and, rather than think of it as a threat, explore how

we can use it as an opportunity.

Ben Keswick

A decade ago, social media was practically unknown. Today almost one billion people have Facebook accounts and Tencent has 800 million accounts in China alone, while technologies such as the mobile internet are allowing millions of people in remote areas of developing regions to leapfrog into the 21st-century global economy. The impact of new technologies means that business is changing fundamentally, and the pace of change is accelerating.

Three ‘Knowledge and Innovation’ workshops, held in Singapore, Jakarta and Hong Kong, have highlighted the need for ‘Fresh Thinking’ and provoked initiatives and opportunities that will enable the Jardine Matheson Group to participate in the technological advances that are changing today’s business environment.

Initiated by Group Managing Director Ben Keswick to boost the momentum of Fresh Thinking across Group businesses, the workshops brought together 150 leaders from its different operating companies to explore five technology themes that are disrupting businesses globally and in Asia. These are Digital, Social and Mobile, Internet of Things, 3D Printing, Cloud Computing Technology and Big Data/Advanced Analytics. In each workshop, industry experts together with representatives from regional companies that have embarked on their own digital journeys shared their expertise and experiences.

“The power of new technologies is everywhere. They change how businesses make money and how we live and work, sometimes with amazing speed,”

said Mr Keswick. “Their transformative power can create immense value, but often through a highly disruptive process. Through our workshops we wanted to demystify disruptive technology and, rather than think of it as a threat, explore how we can use it as an opportunity.”

The workshops were themselves innovative, making use of technology to ensure a fully interactive and immersive experience. As well as key learning objectives, they included an ‘experience lounge’ where participants could view, touch and feel technology innovations; a ‘Hackathon’, which demonstrated how new technology can disrupt traditional business models much faster than before; and a facilitated ‘gallery walk’ which focused on demystifying the five main technology themes.

Building upon these workshops, a series of Knowledge and Innovation Forums are being lined up for 2016 that will focus on areas of particular interest to Group businesses. Special Interest groups are also being set up to create a collaborative environment across the Group and bring ideas to life.

“Over the next few years we shall see great shifts in the way we operate. The application of Fresh Thinking is essential to our businesses, and I am pleased to see that centres of excellence are already up and running in a number of our operations,” said Mr Keswick. “Our goal must be to embrace this new technology and make it work for our long-term benefit.”


Making the Most of Disruptive Technologies

Digital, Social and MobileIn the United States, some 30% of web browsing and 40% of social media use is on mobile devices; in China, wireless mobile internet use already exceeds wired PC-based use. In only a few years, internet-enabled portable devices have become a way of life for the more than one billion people who now own smartphones and tablets. The technology of the mobile internet is evolving rapidly, with intuitive interfaces and new formats, including wearable devices. The mobile internet also has applications across businesses, enabling more efficient delivery of products and services and creating opportunities to increase workforce productivity.

Mandarin Oriental Hotel Group (MOHG) has embraced modern social media channels such as Facebook and Twitter, as well as Weibo and WeChat in China, to engage with its guests. It also uses a cutting edge system called ‘Brand Karma’ to manage customer satisfaction on platforms such as TripAdvisor. With over half of web traffic now on mobile, MOHG’s sites are optimized for smartphones and tablets.

mandarin oriental was an early adopter of the worldwide web and social media.

7-Eleven Hong Kong’s mobile app, ‘7-Fans’, allows consumers to enjoy the convenience of e-mobile payments, while at the same time earning and redeeming electronic coupons. It has also launched ‘Tap & Go’, a secure service where customers can make payments at 7-Eleven through near-field communication (NFC)-enabled mobile phones.

JLT Sport has developed an app for the Australian Football League (AFL) that allows clubs to complete a pre-game risk management checklist of their grounds and facilities via smartphones or tablet devices, enabling officials to identify safety concerns. The stored information on a central server provides both JLT and the AFL with the ability to analyze the data.

Astra associate PermataBank has been a pacesetter in mobile payment solutions in Indonesia with the development two years ago of ‘BBM Money’. This platform connects to a BlackBerry Messenger app that facilitates e-commerce, bill payments, mobile credit top-ups, and money transfers between BBM Money users or to any bank account across Indonesia.

10

Perspective

Internet of ThingsIncreasingly, the connected world includes physical objects – such as machinery, shipments, infrastructure and devices – that are equipped with networked sensors and actuators that enable them to monitor their environment, report their status, receive instructions, and even take action based on the information they receive. Even people can be equipped with sensor-enabled devices – to track their health status, for example. This is the ‘Internet of Things’, and it is growing rapidly.

Hactl has enhanced the temperature-controlled zones in its SuperTerminal 1 facility and is using temperature mapping and 24-hour monitoring to accommodate pharmaceutical products.

More than nine billion devices are currently connected to the internet, including computers and smartphones, and that number is expected to increase dramatically within the next decade. When physical assets equipped with sensors provide information to a system that has the ability to capture, communicate and process the data – and even, in a sense, to collaborate – they create game-changing opportunities for production efficiency, distribution and innovation.

Hong Kong Air Cargo Terminals Limited’s (Hactl) fast-track ‘Golden Route’ ensures that all pharmaceutical cargo achieves the speediest possible transit between the apron and handling centre with sensors enabling Hactl to monitor movement as well as the temperature conditions during both the transit and storage in dedicated cooler and freezer facilities.

Hongkong Land took advantage of the Internet of Things with its Centralised Monitoring Centre (CMC), which connects the existing Building Management Systems located within each property in its CENTRAL portfolio, onto a single platform. The CMC connects over 80,000 monitoring points, integrating the lift monitoring, automatic fire alarm, building management and CCTV systems of each building into a single network infrastructure, thereby increasing the efficiency of building controls and online monitoring, and enhancing customer satisfaction.

As a mining and earth moving contractor using some of the world’s largest and heaviest vehicles, Astra subsidiary PT Pamapersada Nusantara is applying a Vehicle Health Management System (VHMS) using wireless technology to monitor the condition of its fleet. The auto download capability of the VHMS provides data on the condition of vehicles and acts as an early warning system for any machinery defects.

3D Printing3D printing enables an idea to go directly from a design file to a finished product, potentially skipping many traditional manufacturing steps. Until recently, the process was largely used for a few select manufacturing applications, but the improving performance of manufacturing machinery, an expanding range of materials and lower prices are bringing 3D printing to a much wider audience of consumers. 3D printing allows on-demand production, which has significant benefits for supply chains and can also reduce the amount of material wasted in manufacturing. It can create objects that are difficult or impossible to produce with traditional techniques, and scientists have even ‘bioprinted’ organs, using an inkjet printing technique to layer human stem cells along with supporting scaffolding.

Gammon leads the way in the construction industry in Hong Kong with its application of 3D printing and scanning. Using 3D printing, Gammon can create a prototype of a complex building structure and ultimately reduce reworks and delays. Areas difficult to access such as tunnels can be easily surveyed and the resulting scanned visuals used to create 3D maps and models. 3D printing is also playing a key role in Gammon’s move into mechanized construction.

Hongkong Land is pursuing the future use of 3D software technology throughout the lifecycle of its residential developments, from 3D visualization in the design development process to a virtual reality experience for potential buyers during the marketing phase. Even after a development is completed, the generated 3D files could serve as a key asset in facilitating the estate management system.

In-house 3D printing technology is playing a key role in Gammon’s drive into automated construction and modularization.


Our goal must be to embrace this new

technology and make it work for our

long-term benefit.

Ben Keswick

Cloud Computing TechnologyWith Cloud technology, any computer application or service can be delivered over a network or the internet, with minimal or no local software or processing power required. IT resources such as computation and storage are made available on an ‘as-needed’ basis, and when extra capacity is required, it is seamlessly added without entailing up-front investment in new hardware or programming. The Cloud is enabling the explosive growth of internet-based services, from search to streaming media to offline storage of personal data, as well as the background processing capabilities that support mobile internet devices. The Cloud can improve the economics of IT for businesses and provide greater flexibility and responsiveness. It can also enable entirely new business models, including all kinds of pay-as-you-go services.

MOHG has already embraced Microsoft Cloud to handle its global email system, with significant advantages in cost, security, storage and maintenance. It will soon move to hosting its intranet on Cloud creating benefits that will include using workgroups for internal communications to encourage collaboration, enhance transparency and foster creativity.

By storing and accessing data via the Cloud, JEC is improving the efficiency and reliability of its project management operations across its regional offices and Hong Kong headquarters. Cloud-based ‘Office 365’ is also supporting the development of the recent joint venture, Cummins Jardine Energy Solution, in terms of document merging, increasing productivity and simplifying team collaboration.

12

Perspective

It is investment in innovation, both in our existing operations and in new activities, that will see us gaining market-

leading positions.

Ben Keswick

Big Data/Advanced AnalyticsAs companies and organizations interact with individuals via social media sites, smartphones, computers and other consumer devices, they generate digital ‘exhaust’ – that is data created as a by-product of other activities. In a digitized world, consumers communicating, browsing, buying, sharing and searching create their own enormous trails of data. The use of all this ‘Big Data’ is creating new growth opportunities and entirely new categories of companies. Many of these are businesses that sit in the middle of large information flows where data about products and services, buyers and suppliers, and consumer preferences and intent can be captured and analyzed. The effective use of Big Data is increasingly becoming a competitive advantage for individual firms in their interface with consumers buying a wide range of products and services, and for those that enable global supply chains, process millions of transactions or provide platforms for consumers’ digital experiences.

Mandarin Oriental uses Big Data to analyze guest preferences, key market segments, trends and sales opportunities. The creation of a global guest database has enabled it to enhance personalized service no matter which hotel guests choose.

Astra Customer Relationship Management unit AstraWorld analyzes customer data to assess customer needs and behaviour patterns, provide recommendations to help business units in the development of products and services, and enhance the customer experience through various channels including Astra call centres, SMS messaging and the internet. AstraWorld is also developing data analytics to help investigate customer activity across the Astra group’s business units, with the goal of measuring the value given to a customer and its contribution to Astra’s bottom line.

E-direct marketing is playing an increasingly important role in engaging Zung Fu’s customers by communicating new products and services, special promotions and event information. Zung Fu uses data-mining to ensure that the right messages are getting through to customers.

Our Way ForwardOne key theme coming out of the Knowledge and Innovation Workshops was the need to create a ‘culture of innovation’ and to allocate sufficient resources in the pursuit of new ideas.

“Under the challenging conditions in which many of our business units currently operate, it is compelling to focus, almost exclusively, on delivering our budgeted targets. However, this is precisely the time that we need to be investing in the innovation of our operations and harnessing available technologies in order to lay a solid foundation for long-term growth,” said Ben Keswick.

“Ultimately, it is this investment in innovation, both in our existing operations to make them smarter and more effective and in new activities, that will see us gaining market-leading positions when the upturn in trading conditions arrives.”

Zung Fu’s e-direct marketing plays an important role in customer engagement and in monitoring customer preferences.


Daihatsu, Toyota, and Astra senior executives, along with minister of

the Japanese embassy for Indonesia Shuichi Akamatsu and

Indonesian minister of Industry Saleh Husin celebrate Astra

Daihatsu motor’s four million-unit milestone at its Sunter, Jakarta

assembly plant.

PT Astra Daihatsu Motor in Top Gear with Major Milestone

PT Astra Daihatsu Motor (ADM) has achieved a major milestone with the production of four million units since it first began manufacturing in Indonesia in 1978.

ADM is the sole agent for Daihatsu cars in Indonesia and Daihatsu’s biggest overseas investment and production base outside Japan. It has vehicle assembly facilities in Sunter and East Karawang with a total production capacity of 530,000 units per year, as well as an engine factory in West Karawang.

ADM produces both Daihatsu and Toyota brands for the domestic and export markets with customers in 48 countries in Asia, the Middle East, Africa and Latin America, including Gran Max exports to Japan, a country which is known for its strict quality control.

“This proves that ADM product quality is meeting stringent global standards,” said ADM Director of Manufacturing Pongky Prabowo. “Our integrated facilities apply the concept of SSC (Simple, Slim & Compact) and are able to

perform all vehicle production processes including stamping, welding, painting and assembly.”

Speaking at the ceremony to mark the four million units milestone, Indonesian Minister of Industry Saleh Husin congratulated ADM and said that he hoped that it would continue to contribute to the development of the automotive industry in the country, especially in the areas of global quality and environmentally-friendly standards and in its use of local components, which on average has reached 86% involving more than 792,000 employees.

This was reiterated by ADM President Sudirman MR who praised the support and commitment from all parties, including suppliers, dealers and partners, and vowed to continue the process of technology transfer.

“This will help to develop Indonesian people who have the ability to design products to global automotive standards,” he said.

14

Taking the Lead

Zung Fu Sets the Pace with Mercedes me

A further investment by Dairy Farm in leading mainland China hypermarket and supermarket operator Yonghui involving the nation’s largest online retailer by transaction volume, JD.com, will accelerate Yonghui’s entry into e-commerce, a consumer space that has seen explosive growth in China over the last five years.

Dairy Farm is to invest RMB1.29 billion (US$210 million), as part of the raising of additional capital of RMB6.46 billion (US$1.05 billion) by Yonghui, putting it in a strong position to sustain its aggressive development plans and to invest further in building the strongest food supply chain in China. Dairy Farm’s interest will remain

at 19.99%, while JD.com will take a 10% interest in Yonghui.

“This is a pivotal moment for Yonghui as it reinforces its position as a leading hypermarket and supermarket retailer while widening its focus to include the surging e-commerce market in China,” said Dairy Farm Group Chief Executive Graham Allan.

“The partnership with JD.com brings with it significant opportunities for Yonghui and the prospect of a fully integrated online-to-offline offer for customers.”

Hong Kong has become one of the first cities in the world to establish Mercedes me, a new concept store for the brand which offers a combination of vehicle presentations, information and consultation, digital interaction, culinary experiences, and lifestyle events such as fashion shows and F1 race screenings.

The Hong Kong Mercedes me store is supported by a strong customer care team including a Product Concierge and Star Assistant, with the aim of delivering the ‘Best Customer Experience’ by going beyond the car as a product.

Located in Central, the grand opening of the store was attended by over 500 guests and media. A parade of seven iconic classic and futuristic Mercedes-Benz cars delivered the officiating guests to the event, which also showcased the unique Mercedes-Benz F 015 ‘Luxury in Motion’ research vehicle. This attracted much attention and ‘likes’ in social media as it made its way along Queen’s Road Central.

“Zung Fu is proud to partner with Mercedes-Benz in bringing this new concept to Hong Kong, and was delighted to be able to showcase the F 015 Luxury in Motion research vehicle,” said Zung Fu Chief Executive Michael Lee.

Dairy Farm Investment as Yonghui Accelerates E-Commerce Growth

The grand entrance of the mercedes-Benz F 015 ‘luxury in motion’ research vehicle at the opening of the mercedes me concept

store attracted a lot of interest.


JOS Secures Multimillion Dollar Deal in Singapore

Hongkong Land Expands Mainland China Portfolio

The topping-out ceremony for WF CeNTRAl, Hongkong land’s flagship commercial project in Beijing.

WF CENTRAL is destined to become

the next high-end shopping and

lifestyle destination in Beijing.

Hongkong Land is to expand its mainland China portfolio with two new joint venture projects in Shanghai. It has also achieved a significant milestone with the topping-out of its Beijing flagship development ‘WF CENTRAL’.

The two joint venture projects in Shanghai will see Hongkong Land apply its expertise to a prime mix-used property project in Yangjing, in the Pudong District, and an office and retail development on a key site in Qiantan, which is near Lujiazui, Pudong’s core financial district, and is poised to become Shanghai’s next landmark commercial area. The Yangjing project will have a total developable area of some 227,000 sq. m. while the Qiantan development is expected to have a total gross floor area of about 210,000 sq. m.

Meanwhile in Beijing, WF CENTRAL, which occupies a prime location on Wangfujing Street in Dongcheng District, is destined to become the next high-end shopping and lifestyle destination in Beijing, offering some 50,000 sq. m. of world-class retail, fine dining and hospitality experiences.

“The design, development and future management of this complex are a testament of Hongkong Land’s vision and capability to create vibrant commercial districts, each with a sense of place,” said Chief Executive Y K Pang.

JOS Singapore’s proven expertise in the field of educational IT support has won it a multimillion dollar contract from the Singapore Institute of Higher Learning (IHL) to provide both IT support and infrastructure solutions across four polytechnic institutions.

JOS will provide consultancy and engineer solutions to benefit higher education staff and end users. This will include establishing stronger back-end support to minimize system downtime and the deployment of new technology for better productivity and flexibility in and out of the classroom. IT helpdesk support will enable quick troubleshooting, while desk-side equipment support, asset management and server infrastructure services will help to monitor the system and rectify issues proactively.

“IHL is a long-standing customer of JOS and winning this contract reflects our ability to retain customers as well as JOS’ ongoing expansion in the public sector,” explained JOS Singapore Deputy Managing Director Anthony Tee.

16

Taking the Lead

The courtyard at mandarin oriental, milan.

More Iconic Properties from Mandarin OrientalMandarin Oriental Hotel Group (MOHG) is to manage another luxury property in the heart of Beijing, while Mandarin Oriental, Marrakech and Mandarin Oriental, Milan have both opened for business.

The 74-room Mandarin Oriental Wangfujing, Beijing will be located on the top two floors of the flagship Hongkong Land development ‘WF CENTRAL’ and will be within walking distance of both the Forbidden City and Tiananmen Square.

“We look forward to collaborating again with Hongkong Land to create another iconic property, as we have previously done with our award-winning hotels, The Landmark Mandarin Oriental, Hong Kong and Mandarin Oriental, Macau,” said MOHG Chief Executive Edouard Ettedgui.

Mandarin Oriental Wangfujing, Beijing will be MOHG’s second hotel to open in the city, as the group will also manage a 241-room hotel as part of the CCTV project, which is scheduled to open in 2016.

Meanwhile Mandarin Oriental, Marrakech, which is located just ten minutes’ drive from the heart of the city and the historic Medina, is set against the backdrop of the snow-capped Atlas Mountains among 20 hectares of landscaped gardens. The hotel offers 54 private villas inspired by Berber and Moorish influences and nine suites. A variety of restaurants and bars includes Mes’Lalla restaurant, which serves a contemporary take on traditional Moroccan cuisine under the leadership of renowned Chef Meryem Cherkaoui.

Mandarin Oriental, Milan, offers 73 rooms and 31 suites housed in the redevelopment of four 18th century buildings located in the fashionable heart of the city. The hotel also features Italian fine dining restaurant, Seta, run by acclaimed chef Antonio Guida and offering al fresco dining.

JeC is responsible for the maintenance of the Baggage Handling System at Hong Kong International Airport.

JEC Keeps the Carousels RollingJardine Engineering Corporation (JEC) is helping to keep the baggage carousels rolling at Hong Kong International Airport with the award of two four-year maintenance contracts by The Hong Kong Airport Authority for the Baggage Handling System (BHS).

With a current capacity to process 200,000 pieces of luggage per day, the BHS at Hong Kong International Airport is one of the busiest systems in the world and essential to the efficient operation of the airport. JEC, which is the preferred engineering products and solutions provider of The Hong Kong Airport Authority, provides round-the-clock coverage of the departure, arrival and transfer flights systems located at Terminals 1 and 2, the Skypier and the Midfield Concourse. Services include routine preventive maintenance, breakdown repair and corrective maintenance, emergency works, replaced parts reconditioning works, spare parts keeping and delivery services, and improvement works.

Meanwhile, JEC’s Electrical and Mechanical Contracting Team is also working on a contract to upgrade the existing conveyors of the BHS, with completion due by the end of 2015.


Pizza Hut Hong Kong Takes Customer Mania to a New LevelPizza Hut Hong Kong (PHHK) is taking its ‘Customer Mania’ mission to a new level with the launch of an all-new mobile application, which combines innovative features in a single intuitive platform.

The new app marks the beginning of a more digitized and cost-saving way for PHHK to connect with its customers.

“Investing in our customers has always been at the heart of every development at Pizza Hut,” said PHHK Chief Executive Richard Leong. “With this new technology, we aim to have an even more personalized connection with every user.”

Among these are mobile queue ticketing with express tickets for dine-in, and an enhanced function which saves customers’ time and refines their Pizza Hut dining experience. App users can also now win exclusive coupons just by using their phones to draw a letter ‘P’ when they are in stores. This unparalleled way of obtaining promotions makes use of iBeacon technology, which allows smartphones to perform actions when connected with bluetooth.

Jardine Schindler Achieves New HeightsJardine Schindler has won the largest elevator and escalator project ever awarded in Myanmar and the contract for a colossal mixed-use development in Malaysia.

Schindler will supply a total of 79 elevators and 24 escalators to the Times City mixed-use development located in the heart of Yangon, Myanmar. In addition, Schindler’s Lobby Vision, a building management tool that allows single-point supervision of multiple active systems, will monitor elevators and escalators in the office and hotel towers.

“Our reputation for delivering excellent customer service and premium quality won us this landmark project,” said Myanmar Jardine Schindler General Manager Willis Phua.

Meanwhile in Malaysia, Jardine Schindler has been awarded the contract to install 128 elevators and 50 escalators in KL Eco City in Bangsar, Kuala Lumpur, which will have 30,000 occupants on completion in 2020. Schindler’s 9300 Ae escalator is designed to

the highest industry standards and will provide passengers at Times City in Yangon and Kl eco City in Kuala lumpur with an enjoyable and safe journey.

Pizza Hut demonstrates its care for customers with tailor-made offers to fit their needs.

Investing in our customers has

always been at the heart of every

development at Pizza Hut.

Chief executive Pizza Hut Hong Kong

Richard Leong

18

Taking the Lead

Up BeAT Mood at Astra Honda MotorPT Astra Honda Motor (AHM) has been celebrating the first export of the All New Honda BeAT eSP to the Philippines with a ceremony presided over by Indonesian Minister of Industry Saleh Husin, at AHM’s Cikarang factory in West Java.

During 2015, AHM aims to export 30,000 of the All New Honda BeAT eSP CW and CBSISS models to the Philippines, with this volume expected to grow to 50,000 units annually by 2016.

The very popular All New Honda BeAT eSP is produced and assembled at AHM’s Cikarang facility using 98.8% of local components involving 86 companies trained by AHM in the production process. This local capability has been a major factor in AHM’s export of motorcycle components worth Rp853 billion (US$61.5 million) per year, and with the support of 1,180 local component producers involving more than 76,000 employees, is enabling AHM to produce quality motorcycles and to achieve a competitive edge in the export market.

More Passion from Dairy Farm SingaporeSo successful has Dairy Farm Singapore’s (DFSG) partnership been with the People’s Association (PA) for the PAssion Card/TapForMore (TFM) programme that they have renewed their relationship for another ten years. At the same time, DFSG is forging a new alliance with Singapore Airlines and its KrisFlyer members, with the launch of a Miles and Points Conversion tie-up.

PAssion Card members can continue to earn and redeem points when they make TFM transactions at any Cold Storage, Giant and Guardian stores. This ongoing partnership is helping DFSG to increase, understand and better engage with its customers, while the growing membership base of 1.9 million consumers is also contributing to a significant part of sales revenue.

In the first of its kind conversion capability for frequent flyers and shoppers in Singapore, KrisFlyer members can now redeem their miles for TFM points to enjoy instant cash rebates when they shop at any of DFSG’s Cold Storage, Giant and Guardian stores. Similarly, TFM members can also do the same with their TFM points for KrisFlyer miles.

Both partnerships are giving DFSG access to a wider database and enabling it to better use and analyze data with the means to potentially convert both PAssion Card and KrisFlyer members into DFSG customers via the points exchange programme.

“This reflects our strong commitment to delight our consumers and drive sustainability in this increasingly competitive retail scene,” explained DFSG Director Retail Development Lester Quah.

During 2015, AHM aims to export 30,000 of the All

New Honda BeAT eSP CW and CBSISS models to

the Philippines.

Dairy Farm Singapore’s PAssion Card/TapFormore programme continues to score points with customers at Cold Storage, Giant and Guardian stores.


Jardine Lloyd Thompson (JLT) has claimed three significant awards.

The first two were presented to JLT Asia’s Credit, Political & Security Risks (CPS) team – one from Global Trade Review, which named JLT the ‘best trade credit and political risk insurance broker in Asia-Pacific’, and the second from Trade Finance magazine for ‘best trade insurance broker in Asia-Pacific’.

Global Trade Review is the world’s leading international trade and finance magazine, while Trade Finance magazine is a global publication concentrating exclusively on the international trade finance market.

Managing Director of JLT Asia’s CPS team Mark Wong said that both awards were testament to JLT’s market-leading track record.

“Our success stems from being extremely focused on the evolving needs of our clients in a volatile global economy, constantly striving to deliver the most cost effective and innovative credit and political risk insurance solutions,” he continued. “This enables our clients to stay ahead of the curve in their respective industries through our deep knowledge, tailored advice and service excellence.”

energy is one of the core specialties of JlT Specialty uSA.

Jardine Lloyd Thompson Claims Triple Awards

At the 2015 London Market Awards, JLT carried off ‘The Reactions Award’ for ‘Global Achievement of a London Market Broker’ for the second consecutive year. JLT won the award for its bold strategic move in establishing JLT in the US Specialty market and for the effective progress it is making with the new venture. In 2014, JLT was honoured with the same award for its acquisition of Towers Watson Re, a strategic extension of the group’s platform and capabilities around the world.

The Reactions London Market awards are unique in that winners are nominated by their peers before the final decision by a smaller judging panel. JLT was commended for its ambitious plan, which the judging panel described in a London market context as “one of the major expansionary drives seen in the market.” Punching strongly against the largest brokers, JLT was seen to be positioning itself well as a specialty focused organization, while maintaining impressive organic growth.

“We continue to gain momentum across our US Specialty operations and it is encouraging to receive this validation and support,” said JLT Specialty US Chairman Jim Pierce.

20

Recognizing Performance

Cycle & Carriage is Best Place to WorkCycle & Carriage (C&C) in Singapore has been named as one of the ‘Best Companies to Work for in Asia 2015’ after a rigorous selection process that included an independent panel of judges consisting of industry and consulting experts; surveys and interviews. The HR Asia award judging panel cited C&C as one of 19 exemplary companies out of the 150 entries.

C&C harnesses a philosophy that provides three dynamic growth avenues – Collaboration, Technical Resilience and Career Longevity – in the belief that great people make great companies. Each employee is embraced as a valued business partner and each individual’s potential is maximized through appropriate development opportunities.

“C&C has created a work environment that revolves around the abilities and wellbeing of its employees,” explained C&C Singapore Motor Operations Managing Director Eric Chan. “ With employees driven by passion, there is no limit as to how far one can go on a career path created to provide high levels of personal growth, achievement and satisfaction. This award is a testament to C&C’s relentless pursuit towards people-centric and business-focused practices and to making C&C the best place to work!”

Hongkong Land Legal Team One of Asia’s BestThe Hongkong Land legal team has once again been recognized by Asian Legal Business (ALB) as one of the premier in-house legal teams in Asia. For the eighth time the team was named the best ‘Hong Kong Real Estate In-House Team of the Year’, and for the fourth consecutive year it was a finalist in the ‘Innovative In-House Team of the Year’ award. In addition, the Hongkong Land team was selected as one of the top 25 in Asia in the inaugural ALB ‘Asia In-House 25’.

The ALB Hong Kong Law Awards recognize excellence and outstanding achievement and are a benchmark for the legal industry in Hong Kong, while the new Asia In-House 25 award is designed to showcase the fine work of 25 notable in-house legal teams in the region.

Hongkong Land currently has an in-house legal team of 15 principally stationed in Hong Kong, including nine lawyers. During the past year, it has helped secure new investments in multiple locations in mainland China, and implemented a ‘lease revamp’ for Hong Kong and other jurisdictions in the region. The team has also produced legal workshops on diverse real estate related topics for employees at all levels, including directors, and staff patrolling the Hongkong Land portfolio of properties.

As one of the best companies to work for in Asia, Cycle & Carriage Singapore motivates passion and excellence in its people.

Hongkong land’s legal Services team celebrates winning the AlB award for the eighth time.


Wellcome Hong Kong’s ‘like Always’ brand campaign has received a total of 12 awards since last year.

Right: Havesh Nagarajan, Gammon Singapore manager – Quality, Productivity & Sustainability, receives the STAR award from

Singapore minister for National Development Khaw Boon Wan.

Gammon’s Star Shines Bright in SingaporeGammon Singapore’s commitment to sustainable development aligned with the vision of the Building and Construction Authority (BCA) to shape a safe, high quality, sustainable and friendly built environment, has been recognized with a STAR award in the BCA ‘Green and Gracious Builder Scheme’.

STAR is the highest level to be given for outstanding performance under the Green and Gracious Builder Scheme, which was introduced by BCA to raise the environmental consciousness and professionalism of builders. It serves as a distinguishing benchmark of a builder’s corporate social responsibility to the environment and the general public.

The STAR award is expected to act as a further catalyst in Gammon’s efforts to achieve even greater strides in its blueprint for sustainable development.

Triumph for Mannings and Wellcome Hong KongBoth Mannings and Wellcome Hong Kong triumphed at the TVB ‘Most Popular TV Commercial Awards 2015’, carrying off four top awards each.

This was the fourth consecutive year that Mannings had achieved such success, making it the only Hong Kong chain store to receive this level of recognition. Two of its 2015 commercials were voted ‘Most Popular TV Commercial’, while a 90-second microfilm TV commercial won in the ‘Professional Selection’ category. The star of one of the commercials, Louis Koo, was also recognized as the ‘Most Popular Male Talent’.

In addition, Mannings’ ranking on the Nielsen 2015 Brand Equity Index reached a record high in the first half of 2015, reflecting continued year-on-year growth and the success of its ‘Meow’ TV commercial series, which was first aired in 2012.

Meanwhile, Wellcome Hong Kong’s ‘Like Always’ brand campaign, which had already received eight marketing awards since last year, carried off four more titles at the TVB awards. These included the top honour in the ‘Audience Choice’ category, which was voted on by the public, and the ‘Most Popular TV Commercial’, ‘Most Popular Female Talent in a TV Commercial’, and ‘Professional Selection’ categories.

Since the roll out of the campaign in 2014, Wellcome Hong Kong has taken the lead in both ‘Top of Mind’ and ‘Liking’, further cementing its position as the most ‘Liked’ supermarket in Hong Kong for the last five consecutive years.

22


Innovix Distribution Bags Seven Awards

Innovix Distribution malaysia has been recognized by Dell as ‘Top Consumer Distributor’.

PermataBank Wins Excellence Award for Fifth Year RunningFor the fifth consecutive year, PermataBank, in which Astra holds a 44.6% share interest, has won first position in the ‘Syariah Enterprise Unit’ category of the 2015 Banking Service Excellence Awards.

The award follows an annual survey on banking excellence carried out by Marketing Research Indonesia (MRI), a national marketing research organization, and Infobank Magazine.

The survey, which was undertaken in the large cities of Jakarta, Depok and Tangerang as well as in the medium-sized cities of Bekasi, Bandung and Makassar, involved 21 banking institutions comprising four state banks, 13 private banks, one local state bank and three foreign banks. In addition MRI measured the service quality of 17 local development banks, known as BPDs in Indonesia, and 15 Syariah banks that were analyzed on their management.

PermataBank caters for two million customers in 58 cities across Indonesia. It offers banking convenience in 304 branches including 290 conventional and 14 sharia branches, and 904 ATMs, all complemented by sophisticated e-channel capabilities, including mobile and internet banking.

Demonstrating its growth and strengths across Asia, Innovix Distribution has won seven awards from global technology vendors.

In Hong Kong, Innovix Distribution was presented with the ‘Software Distributor Year-to-Year Growth Award’ by IBM, following a significant growth in IBM software sales in 2014. The Hong Kong team was also recognized for the second consecutive year with the ‘Outstanding Distributor Award’ by H3C, underlining its superb performance in sales volume growth and joint marketing efforts. Innovix Distribution and H3C will be working together to explore more opportunities for further growth breakthroughs in technologies such as the X-Share wireless access point and Cloud computing.

Meanwhile, Innovix Distribution Malaysia has won the title of ‘Dell Top Distributor for Small and Medium Businesses’. This reflects its achievements as the top Dell distributor for all quarters of 2014 and high overall market share. Dell also conferred its ‘Top South Asia Partner’ award on Innovix Distribution as well as naming it ‘Top Consumer Distributor in Malaysia’, an award that extends the opportunities for collaboration with Dell PC Fair partners and the Dell concept store.

Another accolade won by Innovix Distribution Malaysia was that of Microsoft Top Distributor for Original Equipment Manufacturer and Full Packaged Product. This follows Innovix Distribution Malaysia’s alignment with Microsoft in driving sales of Cloud solutions, a move that has also strengthened their relationship. In addition, Innovix Distribution Malaysia received the ‘Best Performance in Business Solutions’ award from Wacom, a global provider of digital technology. Innovix Distribution Malaysia received the award for its efforts in integrating the Wacom Signature Pad with local applications so that it could then be sold to financial institutions in Malaysia.

PermataBank’s headquarters is at World Trade Centre II in Jakarta.


Astra is a Living LegendAstra has become a ‘Living Legend’ after winning two titles at the Warta Ekonomi Living Legend Companies Award 2015. Astra general insurance brokers subsidiary PT Asuransi Astra Buana topped the ‘Best Financial Performance’ category, with Astra International placing second. This was the second year running that Astra companies had carried off a Living Legend award.

There are many companies in Indonesia, both government-owned and private, that are more than 50 years old and the Warta Ekonomi research team analyzed more than 130 of them, taking into consideration key factors such as their brand history, innovative products and services, as well as their financial performance. All the companies have faced the challenges of changing times, but have proved that they can perform, especially during economic crises. The Warta Ekonomi awards are in appreciation of their achievements.

Meanwhile, Astra has also scored highly in the Warta Ekonomi ‘Indonesia’s Most Admired Company Awards 2015’, ranking in second place. These awards reflect today’s financial services industry, where the main attractions for customers are excellent service as well as innovations and the range of solutions offered.

Some 1,337 people employed in 16 industries, which included insurance, banking, construction, property, financing, telecommunications, transportation, agribusiness, retail, securities, information technology, mining, consumer goods, oil and gas, automotive, and pharmaceutical, took part in the voting process.

High-End Travellers Give Top Marks to Mandarin OrientalMandarin Oriental Hotel Group (MOHG) scored top marks with high-end travellers at the ‘2015 Hurun Presidential Suite Awards’, which are bestowed by The Hurun Report, mainland China’s leading luxury publishing group and widely regarded as the foremost authority in tracking the rapid changes amongst the country’s wealth creators.

Both Mandarin Oriental, Macau and Mandarin Oriental, Taipei were presented with ‘Top Presidential Suite’ awards, while Mandarin Oriental, Hong Kong was given the ‘Top Restaurant in Hong Kong’ award, and Mandarin Oriental, Guangzhou named the ‘Top Spa in Guangzhou’. In addition, MOHG was identified as a favourite hotel brand for high-end travellers from China in The Hurun Report’s white paper The Chinese Luxury Traveler 2015.

“We are greatly honoured to have once again received these prestigious awards,” said MOHG Chief Marketing Director Michael Hobson. “This recognition shows that Mandarin Oriental’s renowned brand of luxury hospitality combined with oriental charm continues to set an industry benchmark in the Chinese market.”

The Hurun Presidential Suite Awards aim to recognize outstanding luxury hotels and enhance unique guest experiences, thus facilitating and shaping China’s luxury travel market. The winners were chosen based on the experiences of mystery guests, comprising Chinese billionaire luxury travellers from the Hurun Rich List, who completed a detailed questionnaire.

mandarin oriental, Taipei has won a ‘Top Presidential Suite’ award at the 2015 Hurun Presidential Suite Awards.

24


PT Tunas Dwipa Matra Races to Success at Honda EventPT Tunas Dwipa Matra (TDM), the motorcycle subsidiary of PT Tunas Ridean Tbk, raced to success at the National Honda Service Contest held by Astra Honda Motor (AHM) in Cikarang under the theme ‘One Heart Carnival’. TDM set a new record by carrying off prizes in all three categories of the customer service skills competition – Front Line People (FLP), Delivery Man, and Dealer Person-in-Charge (PIC).

“This achievement testifies to the superior level of service provided by TDM to Honda customers and its continuous striving to maintain the highest quality of human resources,” said Tunas Honda Chief Operating Officer Kris Kurnianto.

The TDM prizewinners were as follows: First in FLP category, Khairil Anwar Siregar, iSales Coordinator at TDM Mojosari branch; First Runner-Up, Desti Risma Dewi, Administration Staff at TDM Cimareme branch.

First in Delivery Man category, Eko Cahyono, Delivery Man at TDM Raden Intan branch in Lampung, and in the Dealer PIC category, fourth place for TDM Raden Intan.

Winning PT Tunas Dwipa matra delivery man eko Cahyono demonstrates the art of pre-delivery motorcycle packing.

Spark Lights Up 7-Eleven Hong Kong7-Eleven Hong Kong clinched the ‘Best Media Campaign Bronze Award’ in recognition of its outstandingly innovative, creative and effective ‘Daily Café Clutch’ special print campaign at the Spark Awards 2015 held by Marketing Magazine.

Aiming to enhance the brand awareness of its freshly ground Daily Café coffee, 7-Eleven chose the coldest day of the year last December to insert copies of free newspaper, Skypost, into tailor-made Daily Café festive coffee clutches and distributed them to pedestrians, who found to their surprise a ‘Buy 1 Get 1 Free’ message embedded inside. The marketing campaign was exceptionally well-received and achieved impressive results, with one 7-Eleven store tripling its sales on the first day of the promotion. The success of the award-winning campaign, along with a steadily growing store network of 150 outlets serving freshly ground Daily Café coffee, embodies 7-Eleven Hong Kong’s commitment to providing quality products to its consumers.7-eleven Hong Kong’s creative and successful Daily Café Clutch campaign

was well received by both consumers and judges of the Spark Awards 2015.

This achievement testifies to the superior level of

service provided by TDM to Honda customers.

Coo of Tunas HondaKris Kurnianto


On Mental Health from the Jardine Ambassadors

The CENTRAL Rat Race has celebrated its tenth anniversary by raising a record-breaking HK$3.23 million (US$416,800) for MINDSET during an event which involved the whole community and included several creative new obstacles.

Over 500 fancy-dress clad participants navigated their way along the route, which integrates CENTRAL’s interconnected Grade A buildings and walkways. Among the new obstacles they encountered were ‘Stay on Track’, where participants had to control their nerves by completing a steady hand challenge; and ‘Keep Your Head Down’, where they had to stay out of the fray by crawling through an open tunnel.

The Rat Race Cup was won by Jardine Restaurant Group, the Big Rat Cup for the fastest individual senior executive by Craig Shute from CBRE Limited, the Junior Rat Cup by Liu Hong-tzit, and the NGO Rat Cup by the Mental Health Association of Hong Kong (Amity Place). Zung Fu carried off the

CENTRAL Rat Race Celebrates Tenth Anniversary

‘Best Dressed Rat Team’ award, while the ‘Fat Rat’ award for the team that raised the most funds was presented to Dairy Farm.

To encourage community involvement in the tenth anniversary Rat Race, especially of the next generation, Hongkong Land held a Junior Rat Costume Design Competition several months prior to the event, which attracted over 400 entries from children aged five to ten. The ten winning costume designs were then featured on 3D Junior Rat models and showcased at Hongkong Land’s properties throughout CENTRAL, as well as at the Rat Race itself.

“For the tenth anniversary, we wanted to get everyone involved – especially the next generation – to nurture a charitable spirit among our young people, and spark a passion for health and fitness,” said Hongkong Land Chief Executive Y K Pang. “We couldn’t have been happier to see so many families and members of the community gathered together for the event.”

Jardine matheson Group managing Director and mINDSeT Chairman Ben Keswick welcomes the new Ambassadors on board.

Appreciation for Outgoing Jardine Ambassadors

26

Showing Spirit

Patients enjoy a hands-on potting session in the

Institute of mental Health Friendship Garden.

Since its official opening, the ‘IMH Friendship Garden’ has become a favourite haunt for patients, employees and even volunteers. Patients benefit by making regular use of the garden to pursue outdoor activities such as gardening and physiotherapy, or just to relax on the swing. Long-stay patients, in particular, also benefit from exposure to essential sunlight and vitamins, while stimulating their senses and enhancing their social skills.

MINDSET Singapore Garden Cultivates Outdoor ActivitiesA donation of S$186,000 (US$134,000) by MINDSET Singapore to the Institute of Mental Health (IMH) has funded the creation of an outdoor space to benefit long-stay patients. An underutilized space was transformed into a garden equipped with an area for exercise, which features gym equipment designed to train major muscle groups and aid patients in their recovery process.

Jardine Ambassadors stepping down at the end of their two-year stint as mental health advocates were honoured at a lunch and ceremony hosted by Jardine Matheson Group Managing Director and MINDSET Chairman Ben Keswick at the Penthouse, Jardine House. Mr Keswick praised the 30 Ambassadors’ devotion and contribution to promoting mental health to both colleagues and the community at large, as well as their involvement in organizing associated activities.

During the event, the retiring Ambassadors shared their experiences and achievements with over 100 participants from across the Group. Two service users who had taken part in the sand animation workshops organized by Castle Peak Hospital as part of the MINDSET Expression Project were invited to demonstrate sand art. They also

thanked MINDSET for its support of the project and said they had benefited greatly from their involvement.

Mr Keswick also welcomed 18 young executives from various Group companies who were stepping up to become Jardine Ambassadors. Following their official appointment, they attended a two-day orientation camp on Lantau Island where they became acquainted with fellow Ambassadors and learnt basic mental health knowledge and the various skills required to interact with service users, from Kwai Chung Hospital professionals.


Health in mind student advocates share the experiences of their two years of training.

Peer Support Workers Project Benefits All InvolvedSince its establishment in 2012, the MINDSET Peer Support Workers Project, a scheme which trains recovered service users to provide support to others who are undergoing similar challenges, has provided benefits for both the trained Peer Support Workers and the service recipients. The 18 participants in the third cohort of the programme recently graduated, bringing to 56 the total number of trained Peer Support Workers, with more than half of them offered employment by MINDSET’s four non-governmental organization partners.

Speaking at the graduation ceremony, MINDSET Governor Neil McNamara said that by offering employment opportunities for people in recovery, the Peer Support Workers Project not only provided them with a stable work environment and income, but also enhanced their self-confidence. “In addition, the introduction of Peer Support Workers has been found to be a powerful way of driving forward a recovery-focused approach within a professional team,” Mr McNamara continued. “The peer support workers can feel empowered and it has also enhanced their own development.”

Back Row Centre: mINDSeT Governor Neil mcNamara with, second left, Honorary Adviser ophelia Chan and, second right, Permanent Secretary for labour and Welfare Annie Tam and NGo representatives at the graduation ceremony for the latest cohort of peer support workers.

Health in Mind Students Celebrate Completion of Training

Over 100 students celebrated their completion of the 2013-15 Health in Mind (HIM) Programme at the Finale, which was held at The Rotunda, Exchange Square in Central. During their two years of training, the students organized more than 70 in-school activities and volunteer services for the benefit of people suffering or recovering from mental illness.

At the ceremony, students shared the activities that they had organized and reflected on the lessons learnt from them. Students from Lai King Catholic Secondary School also showcased their winning play about how love and support from families and friends can help set a person suffering from depression on the road to recovery.

During the event, Hongkong Land Chief Executive and MINDSET Governor Y K Pang presented awards to 20 students who had demonstrated outstanding performance over the two years. They were subsequently offered two to four weeks work experience placements in various Jardine Matheson Group companies.

Winners of the HIM mental health comic competitions were also honoured. Over 150 entries were received on four topics covering better understanding of and attitudes towards mental illness, as well as encouraging reintegration. The winning submissions can be viewed at HIM’s dedicated website www.healthinmind.org.hk.

28

Showing Spirit

Endorsement for MINDSET Supported Project in SichuanThe setting up of a special disaster social work team by the Department of Civil Affairs of Sichuan Province is recognition and endorsement of the work accomplished by The Hong Kong Polytechnic University Sichuan Expanded School Mental Health Network, which was established following the 2008 Sichuan earthquake and is supported by MINDSET. As the Network wraps up its work with affected schools and families, the Wenchuan government will start providing funds for it to be continued with most of the Network’s previous and current local supervisors with social work degrees being appointed to the new body.

News in Brief

Orientation Camp for New Health in Mind Students

Fun Days Promote Mental Wellness Through Art

Service users, Jardine matheson Group employees and Jardine Ambassadors work together on one of the art pieces at the mINDSeT Fun Day.

Following on from the ‘MINDSET Expression’ art project, which was initiated in 2014 to foster mental wellness and positive psychology for persons recovering from mental illness through different forms of art, Jardine Ambassadors (JAs) seized the opportunity to work with the four non-governmental organizations (NGOs) involved and organized various art activities for the 2015 MINDSET Fun Day and Mini-MINDSET Days.

The MINDSET Fun Day took the form of art jamming with over 80 staff members from across the Group, 80 service users from the four NGOs – Baptist Oi Kwan Social Service, Caritas Hong Kong, Castle Peak Hospital and New Life Psychiatric Rehabilitation Association – and 50 JAs gathering together at Wu Kai Sha Youth Village to create a giant art piece. The end result was a spectacular view of Hong Kong’s urban skyline comprising 20 unique art pieces stretching to 20 metres embedding participants’ childhood memories as well as their love and perceptions of the city.

The Mini-MINDSET days also had art themes. JAs from JLT and JOS and their colleagues joined a Playback theatre workshop organized by Caritas Hong Kong, where a spontaneous performance was generated through unique collaboration between performers and audience. At a puppetry workshop, JAs and colleagues from Mandarin Oriental Hotel Group and Jardine Schindler joined New Life Psychiatric Rehabilitation Association’s members in storytelling using puppets created by the members themselves.

Over 130 student advocates from the ten schools participating in the 2015-17 Health in Mind (HIM) Programme attended an Orientation Camp at the Chinese YMCA – Wu Kai Sha Youth Village. Through various team building activities, the students became acquainted with one another as well as with the Jardine Ambassadors who will act as their mentors over the next two years. They also gained a greater understanding of the HIM Programme and their roles as mental health advocates.


Jardine Foundation Scholars 2015 Go Up to Oxbridge

(left) Six undergraduate Jardine Scholars and one postgraduate received their certificates from, third left, Jardine matheson Group managing Director Ben Keswick.

(Right) Centre: Jardine matheson Group Director lord Sassoon presented Singapore’s 2015 Jardine Scholars with their certificates.

The young Gammon engineers teamed up with local workers to replace the damaged roof of the school and managed to remove more than 5,000 tiles in one day.

Young Gammon Engineers Make a Difference in Sri LankaThirteen engineers from the Gammon Young Professional Group (YPG) have made a difference to a community on the east coast of Sri Lanka by replacing the roof of the local pre-school, which was badly damaged in the 2004 tsunami disaster.

Kinniya King Alfred Pre-School is both a school for children under six years old and a language centre for the town, which was one of the most devastated by the tsunami. As a result, classes were often suspended during the rainy seasons due to a fear of the roof collapsing and the danger from falling objects.

Using Gammon expertise, the YPG engineers undertook the planning, construction method design, on-site supervision and execution of the project. Working with local villagers, they also introduced Gammon’s stringent safety practices. They even improved the wellbeing of workers with daily Qi Gong exercises, following their successful introduction to the Gammon workforce last year.

A total of 11 Jardine Foundation Scholars have gone up to Oxbridge to commence their undergraduate studies – four from both Hong Kong and mainland China, two from Malaysia and one from Singapore.

Six Scholars have gone up to Cambridge. Li Jiani from mainland China and James Ganendra from Malaysia are both at Trinity College to read Mathematics and Engineering respectively; Andrew Ying from Hong Kong and Alice Wang from mainland China are reading Medicine and Engineering respectively at Downing College; while Billy Zhao from mainland China and Jane Lu from Hong Kong are at Peterhouse to read Engineering and Law respectively.

The other five Scholars have gone up to Oxford. Angela Shi from mainland China, Lim Jian Hong from Malaysia and Terence Tsui from Hong Kong to Exeter College to read Electrical Engineering, Engineering and Mathematics respectively, while Au Chun Ngai from Hong Kong is reading Biomedical Engineering at Oriel College and Brian Theng from Singapore, Classics at The Queen’s College.

The Jardine Foundation was established in 1982 to mark the 150th anniversary of Jardine Matheson with the goal of giving back to the communities where the Group does business by helping develop future leaders. Scholars are selected for their academic achievements, leadership qualities, and involvement in non-curricular activities and community affairs.

In addition to the 11 new undergraduate Jardine Scholars, the Foundation also awarded 12 postgraduate scholarships for the new academic year.

30

Showing Spirit

Wellcome Hong Kong Can Do It!Wellcome Hong Kong has celebrated the 200th session of the ‘I Can Do It! Shopping Day’, a learning programme designed for children with special needs jointly organized for the last five years by Wellcome Hong Kong and Heep Hong Society.

Over 80 students and their parents came to participate in the milestone 200th session, which was held at the Wellcome Superstore in Metro City III, Tseung Kwan O. Students put the shopping skills learnt in class into practice including the way to use a trolley, and how to choose products to purchase and then pay for at the checkout. They also enjoyed the checkpoint games hosted by Wellcome Cares Team volunteers. Wellcome Hong Kong donated the sales revenue generated during the one-hour event, which was attended by management executives from both Heep Hong and Wellcome, to the Society to support their educational programmes for children with special needs.

By the end of 2015, a total of 5,000 Heep Hong children will have participated in the ‘I Can Do It! Shopping Day’.

A child from Heep Hong Society and his mother play a checkpoint game with a Wellcome Cares Team volunteer.

Astra Walks for Green LifestyleAstra’s environmentally-friendly movement ‘Astra Green Lifestyle’ (AGL) has held a series of activities designed to encourage participants to care for and preserve their environment.

The Bali Green Run was held in the unique surroundings of Taro village, a community which works together to help preserve local customs on the island of Bali, including the protection of elephants and sacred white oxen. Participants from more than 12 other countries joined Indonesian runners for the event. Another run was held at Ocean Ecopark, Ancol, in Jakarta followed by a fun walk and litter-collecting event in the West Java tourist destination of Bandung city.

During 2015, AGL activities involving over 23,700 people are being held in ten cities across the country. In addition to runs and walks, community activities include setting up waste banks, a ‘Clean Up Jakarta Day’, encouraging people to cut their usage of plastic bags, and supporting Nature’s Friend, a community established to make use of nature without destroying it.

“Our support for these activities is what makes AGL different from other environmentally-friendly movements,” said Astra Group Coordinator Head of Bandung area Risila Olii. “With our AGL motto, ‘Know-Teach-Do’, we hope that people who join our events can learn how to live healthily, do it, and then teach or spread it to others.”

Participants set off on the Jakarta Green Run, one of the activities of Astra Green lifestyle designed to encourage people to care for and preserve their environment.


Centre: Secretary for education eddie Ng quizzes each student on what they learnt during their two-week internship at Jardine matheson.

In response to an appeal from Hong Kong SAR Chief Executive C Y Leung for companies in Hong Kong to offer local university students more internship placements, the Jardine Matheson Group took the initiative and provided a two-week tailor-made programme.

“The purpose of the internship was three-fold,” explained Group Human Resources Head of Performance and HR Planning Cindy Wong, who designed the programme. “Firstly we wished to support the Chief Executive’s appeal for help to enhance the skills and knowledge of local university students when seeking job opportunities after graduation, secondly to provide these students with career guidance and the essential skills, and thirdly, to identify potential local talent for our businesses.”

A total of 32 students were nominated from eight major tertiary institutions in Hong Kong with ten of them finally invited to join the Group’s special internship programme after a vigorous selection process involving several rounds of assessment.

Over a 12-day period, the students attended various one-day modules covering leadership, finance, presentation skills, CV writing, personal branding, interview techniques, and goal setting. They also visited several Group business units including IKEA, Jardine Aviation and Pizza Hut, as well as job shadow a number of CEOs and Senior Executives.

At the end of the internship programme, Secretary for Education Eddie Ng presented each student with a certificate at a special graduation ceremony. He also discussed with them what they had learnt during their time at Jardine Matheson and commented that the programme was a good model for other companies in Hong Kong to follow and thanked the Group for its contribution to the community in this regard.

Group Supports Intern Programme

We wished to support the Chief Executive’s appeal for help to

enhance the skills and knowledge of local university students.

Head of Performance and HR Planning

Cindy Wong

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Developing Talent

Senior Management Appointments

Following the retirement of John Lang as President of Jardine Matheson International Services Limited after a total of 35 years with the Group, Philip Barnes has been appointed to head up the Bermuda office in that position. A chartered accountant, Mr Barnes has had an extensive career as a senior executive in the insurance industry based in Bermuda.

The Jardine Matheson Country Representative for Cambodia, John Brinsden, has stepped down and his position been taken up by Peter Beynon. Mr Beynon who had been Country Representative Myanmar since 2014, has been appointed Country Chairman for both Cambodia and Myanmar and will oversee the Group’s developments in the two countries.

Dairy Farm Regional Director, South Asia Food, Alex Tay, is to retire on 31st December 2015 after 26 years with the company. Subsequently Mark Herbert has been appointed Chief Executive Officer, Singapore Food. He joins the Dairy Farm Group Leadership Team from Jardine Motors, where he was Chief Executive of the UK business. Mr Herbert has been replaced by Neil Williamson, who has extensive experience in the UK motor sector.

At Zung Fu, Benjamin Birks will take over the position of Chief Executive on 1st January 2016 from Michael Lee, who is retiring after 22 years with the company, the last eight as Chief Executive. He will continue as a Senior Adviser of Zung Fu. Mr Birks, who had been Chief Executive of Jardine Pacific for the past three years, has been replaced by Anna Cheung. Previously, Ms Cheung held a number of roles in private equity firms specializing in mainland China.

Charlie Rozes has joined Jardine Lloyd Thompson (JLT) as Group Finance Director from Barclays, where he had held the role of Global Head of Investor Relations. He has also become an Executive Director of the JLT Group Board and a member of its Executive Committee. Mr Rozes succeeds Mike Reynolds, who was appointed Chief Executive Officer of JLT Re in August 2014. Mr Reynolds has relinquished the responsibilities of Group Finance Director and stepped down from the Board, but remains a member of the Group Executive Committee.

Peter Beynon Neil Williamsonmark Herbert

Benjamin Birks

Anna Cheung

Charlie Rozes

Philip Barnes


Mannings Managers Find Inspiration in Guangzhou

Cycle & Carriage Road Trip to Malacca

Staff from Cycle & Carriage’s (C&C) Mitsubishi, Kia and Citroën Aftersales teams in Singapore enjoyed an ‘Amazing Race’-style road trip to Malacca as part of a team building exercise, which is held every three years. Forty-two cars were ‘flagged off’ at 7am from Pandan Gardens in Singapore to begin the 200 plus-kilometre journey. En route, there were game stops and questions to be answered with attractive prizes for the top five teams. These were presented at the annual C&C ‘Aftersales Service Awards Night’, which was held in conjunction with the team building event at the sky lounge of the Hatten Hotel, with its wonderful panoramic view of Malacca city.

More than 80 managers from Mannings & GNC in Hong Kong and Macau spent two days in Guangzhou visiting local stores with the objective of obtaining a better understanding of the latest retail trends there, while also encouraging a more customer-centric, innovative and people-focused mindset.

The managers looked at how online-to-offline formats help to drive businesses forward. Key factors learnt were that while online shopping platforms offer convenience to customers, offline stores in good locations can help answer queries from online shoppers who have doubts about the quality and trustworthiness of products.

“We found that online stores with a convenient network of small offline stores is a good model, with each complementing the other,” said Mannings Hong Kong & Macau Chief Executive Officer Helen Li.

The visitors also noted the increasing numbers and different formats of crossover and all-in-one hubs in Guangzhou where fashion meets home accessories, plus bookstore and coffee shop.

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Developing Talent

Zung Fu China Treasures TalentZung Fu China demonstrated how strongly it values outstanding potential and ‘Fresh Thinking’ when it brought together over 60 junior executives for the 2015 Talent Conference, which was held at the Zung Fu Guangzhou Training Center.

The 60 Zung Fu junior executives spent two days with the Zung Fu China senior management team, during which they learnt about company strategy and took part in discussion sessions on the China automotive industry. To embrace the concept of Fresh Thinking, there were no guidelines. Instead, the young and upcoming stars of the future were encouraged to

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