kpi, dashboard and scorecard in parnership with: for...

2016 edition: 13 - 14 July 28 - 29 August

Achieve outstanding results through a performance measurement framework for human resources

Info at: www.kpiinstute.org | [email protected] | +971 4 311 6556 | [email protected] | +965 600 36963

KPI, Dashboard and Scorecard for Human ResourcesKuwait City, Kuwait

„I found the course very beneficial and informative in terms of standardizing terminologies, definitions, documentations and other aspects of performance measurement. Since we have limited performance measurement tools in our organization, the course was a very good start to initiate a program for building a comprehensive performance measurement system in our bank. It’s highly recommended for startup initiatives and for those who want to brush up their systems.” Faiqa Janahi, Bahrain Islamic Bank, Bahrain

3 Key Business Benefits

Obtain higher organizational results by deploying the best KPI measurement techniques and by implementing performance improvement initiatives;

Enhance your decision making process by appropriately using performance management tools;

Successfully implement a KPI Performance Management Architecture by analyzing international best practices in the human resources functional area.

In Parnership with:

2www.kpiinstute.org | [email protected] | www.resilienceand.co.uk | [email protected]

Course Overview

AgendaEducational Resources

FacilitatorCourse Fees

Registration Form

Individuals interested in performance managementEntrepreneurs, analysts and professionals from different fields, interested in performance management will acquire the knowledge needed to better understand it. The networking opportunity and the possibility of sharing knowledge and personal experiences create a unique learning experience that facilitates the acquisition and assimilation of performance management skills.

Top/middle/lower management peopleIndividuals from top/middle/lower management and their respective organizations, regardless of their field of expertise, will be glad to discover that the course provides the pillars, tools and resources required for the effective implementation of a Performance Management System within their organizations. By sharing good practices in the field, the participants and the trainer can come up with solutions to the challenges that appear within organizations.

Performance management expertsProfessionals who occupy positions such as Strategy Manager, Performance Manager or Performance Architect, who already use certain practices within their organizations or have already implemented certain processes and tools, now have the opportunity to check whether their business activity lives up to the standards, and thus, to identify improvement opportunities.

The KPI Dashboard and Scorecard for Human Resources training course is designed to develop the key performance management competencies needed to improve specific processes, such as KPI selection, KPI documentation, KPI data gathering and reporting. The course content includes customized solutions for the human resources functional area, in order to support the implementation of a KPI Performance Management Framework.

Course Overview

Participants profile

Course Overview

Efficiently measure performance by implementing the best KPI selection process;

Experience a customized approach by practicing your skills in working with human resources KPIs;

Make more efficient decisions by learning not only how to measure performance, but also how to deploy data in the decision making process;

Access rigorous tools that help you implement a KPI Management Framework by receiving 10+ templates used in working with KPIs;

Access an innovative learning experience based on a 3 stage educational process.

Structure the implementation of a performance management architecture;

Apply best practice techniques in KPI selection; Use documentation forms to learn how to document KPIs;

Discover methods to improve the quality and efficiency of the data gathering process;

Practice decision making based on data.

Benefits

Learning objectives

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Course Overview



Registration Form

KPIs essentials and selection

KPIs BasicsChallenges and key aspects in improving performance; Major challenges in the human resources functional area; Performance management and measurement; KPIs terminology standards; The added value of using KPIs.

Performance Management System Architecture

An integrated approach to performance management: from strategy to outcomes; The performance management architecture; KPIs implementation.

KPIs selection principlesKPIs lifecycle; 5 most important KPIs for human resources; Tools and techniques for KPIs selection; Popular KPIs for human resources.

KPIs Selection in practiceKPIs selection for human resources Scorecard; KPIs selection for human resources Dashboard.

KPIs documentation and decision making process

KPI documentation and target settingKPI documentation form design; KPI documentation process; Approaches to KPI target setting; Target setting in practice.

Data gathering and visualizationBest practices in data visualization; Data quality dimensions; Best practice in the KPI measurement process; The KPI data gathering process.

Reporting and Decision MakingReport compilation; Business analysis techniques; Performance review meeting; Initiatives management.

Review and Learning assessment quizCourse review; 10 takeaways to apply in your organization; Learning assessment quiz.

Day 1 Day 2

Agenda

Agenda

Testimonials

“The course content was incentivizing and very specific in the same time. I liked the practical part, it illustrated the information in a very clear way and helped for better understanding.”

Rahma Al-Ismaili, Rural Areas Electricity Company (RAECO), Oman

“I was really happy participating at this course. I liked the course instructor’s style in trying to give us all the knowledge and skills related to the course.”-

Ragheb Al Qirshi, Supreme Council of Health, Qatar

“I really enjoyed going through the topics and examples. The quizzes were a really good way to check that we’ve understood and digested everything. This is a great learning and revision tool. I feel that going through this course was very useful and I will share what I have learned in this course with my colleagues.”

Meshal Almotairi, Saudi Arabia

“All sessions were very well linked together. It was a great course, one of the best courses I attended in Performance Management.”

Jasim Ali Amur Al Jabri, Occidental Petroleum Corporation (OXY), Oman

“The content of the course was very rich and provided many sources and research relevant to the course and our needs. Most importantly, it was up-to-date! Most of the courses relating to performance indicators and scorecard I have attended contained old data. However, the KPI Institute course content wasn’t! On the contrary, some recent samples were presented during discussions. I’d like to take this opportunity to thank The KPI Institute for this course and look forward to work with you in the near future.”

Kaltham Al-Assam, Qatar International Petroleum Marketing Company Ltd. (Tasweeq), Qatar


Course Overview



Registration Form

The Learning Assessment Quiz will take place at the end of the second day of training.

Evaluation

Educational Resources

The KPI Infographic; The qualitative report Performance Management in 2015; Catalogues: KPI Documentation Forms, Dashboards, Scorecards, Graphs in Practice; Fact Sheets: KPI Definitions, KPIs in Practice, Terminology in Practice, KPI Selection Criteria; Video doodles: 11 video doodles dedicated to Performance Management.

Learning experience

Educational Resources

Pre-course This part of the learning experience is meant to ensure a smooth transition to the face to face training. You are highly encouraged to take the following steps:

Introduction – share an introduction message to present yourself to the other participants in an online group;

Pre-course evaluation –take a short quiz to establish the current level of knowledge. As a part of this self-evaluation, you can establish personal learning objectives for this training;

Reading in advance – go through several materials, including topics such as history of performance management, management theories, and review KPI definitions before the core course to gain a more holistic view upon the subject.

Core Course During the two days of face to face training, the course is designed to facilitate experiential learning and ensure a high level of interactivity. Exercises used to enhance the development of competencies range from simple matching of concepts to extensive analyses of case studies.

The learning experience consists in:

Applying concepts in practical exercises;

Analyzing case studies and identifying solutions;

Using templates to develop performance measurement instruments;

Sharing experiences and best practices;

Assessing learning results through a final quiz.

After-course

Additional reading – examine a list of resources (books, articles and videos), which will ensure a continuous learning experience.

Course materials: Course slides; Course notes.

Inclusions

One research report from the Top 25 KPIs series at your choice;

Performance Management Toolkit, containing the following templates:

Desired State of Evolution; Strategy Map; Performance Scorecard; Performance Dashboard; Performance Healthogram; Performance Maturity Model; KPI Documentation; Initiatives Portfolio; Initiatives Documentation; Performance Management System Architecture; Monthly Performance Management Process;

Furthermore, the templates are accompanied by two manuals and two publications:

Performance Dashboard Guide for Administrator; Performance Scorecard Guide for Administrator; KPIs for Call Center Dashboard; KPIs for Call Center Scorecard.

Premium Subscription on smartKPIs.com available for 2 months, providing access to 500 fully documented KPIs and over 20.000 KPIs enlisted

One webinar from the 2015 Performance Management series: Using KPIs to maximize the value added by your HR department


Course Overview



Registration Form

Facilitator

Testimonials

The KPI Institute offers a broad set of training courses customized to specific functional areas, industries or topics related to performance management.

Access the Training Courses Catalogue below for the complete training offer.

Training CoursesCatalogue 2016

Facilitator

“Particularly adept at building and sharing knowledge... creativity, research and exemplary stakeholder management skills were essential to success.”

“A powerful insight into your hidden potential that can drive you to a high level of excellence.”

“This is one of the best programs regarding performance management, I have ever attended. I highly recommend this training for any manager who wants to manage his/her business in the right way.”

“I would rate the training 10 out of 10 and highly recommend it to others. The facilitator managed to get excellent group interaction right from the beginning, the course was interesting, informative and very well presented.”

Gavin Haberfield, Department of Treasury and Finance, Australia

Alassane B. Ndiaye, Qalinca, Belgium

Perviz Aslani, EMBAWOOD, Azerbaijan

Mohamed Salah El-Dein, Salehiya Medical, Saudi Arabia

The KPI Institute is a research institute specialised in business performance. It operates research programs in 12 practice domains, ranging from strategy and KPIs to employee performance, and from customer service to innovation performance. Insights are disseminated through a variety of publications, subscriptions services, and through a knowledge platform available to registered members. Support in deploying these insights in practice is offered through training and advisory services.

Teodora GorskiManaging Director TKI MENA

Teodora Gorski is the Managing Director MENA at The KPI Institute, the global authority on Key Performance Indicators research and education, as well as a Project Management

expert with experience in Research, Organizational Development and Human Resources. As a Managing Director, Teodora lead organizational development initiatives to support and enhance the organization’s strategic plan and manages the development and growth of the MENA branch of the KPI Institute.

Some of Teodora`s most significant projects include designing and implementing various corporate expansion projects, implementing performance management systems and business development strategies for the Middle East. She also has experience in working with organizational design when it comes to managing structural change and ensuring organizational capability. Teodora has also been involved in determining companies’ needs for human capital development and building a company’s stock of HR to support organizational strategies.

Teodora has gained a solid background in working with performance management systems due to her activity as a consultant and analyst both at the corporate and NGO level. She acted as a project manager for various initiatives within the performance management and HR field.

As a facilitator, Teodora has developed and delivered training courses on enhancing the individual learning and soft skills of employees. As a Certified KPI Professional, Teodora has been involved in matters such as determining employee competencies and skills with a variety of national and international clients from diverse industries.

Teodora holds qualifications in International Business Administration, Project Management and Law, complemented by a certificate in Entrepreneurship and Venture Creation from the ISCTE Business School in Lisbon and a Human Resource Specialist Certificate.

http://kpiinstitute.org/Training_Courses_Catalogue_2016.pdf


Course Overview



Registration FormCourse Fees

*The course fee includes course materials, lunch and coffee breaks.

Accommodation is not covered by the attendance fee and it needs to be arranged separately by participants.

Our dedicated team can provide you with assistance, information and guidance to help you plan your next training course and ensure you enjoy the services and comfort at a first class hotel.

We invite you to contact the event manager to enquire about special rates from the venue.

Official Course Webpage

Venue Accommodation For more details visit:

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Course Fees

Courtyard Kuwait CityAl Shuhada Street, P.O.Box 1216 Dasman, Kuwait City 15463 Kuwait

If you have a group of five or more to train you can save time and money by running this training course in-house. Use the contact details provided below to request a customized offer from one of our training solution specialists.

Organize this training course in-house

Course Date

KWD 600 /$ 2,000 USD

KWD 600 /$ 2,000 USD

KWD 540 /$ 1,800 USD

KWD 540 /$ 1,800 USD

KWD 450 /$ 1,500 USD

KWD 450 /$ 1,500 USD

13 - 14 July 2016

28 - 29 August 2016

8 July 2016

26 August 2016

KWD 480 /$ 1,600 USDby 8 April 2016

KWD 480 /$ 1,600 USDby 26 May 2016

KWD 510 /$ 1,700 USDby 8 June 2016

KWD 510 /$ 1,700 USDby 26 July 2016

General Fee Early Bird 2

Early Bird 1

2 or MoreParticipants

Registration Deadline

The KPI Institute Members

Middle East DivisionDubai Office

The Fairmont Dubai, Suite 13 - Office 2103, 21st Floor, Sheikh Zayed Road, PO BOX 119724, Dubai, UAET: +971 4 311 6556 M: +971 55 787 [email protected]

HeadquartersKuwait Office

Shayma Tower Floor 10, Murgab, Omar Bin Al-Khattab StreetPO Box - 5819, Kuwait City, Safat 13059, Kuwait M: +965 600 [email protected]

http://www.marriott.com/hotels/travel/kwicy-courtyard-kuwait-city/


Course Overview



Registration FormRegistration Form

Registration cancellation procedure

Any withdrawals have to be announced at least two weeks before the beginning of the course, through fax or e-mail. In this situation, the attendance fee will be refunded, less $400 retained for administrative expenditure.

The attendance fee will not be refunded if the withdrawal from the course takes place less than 2 weeks before its start date. If you find yourself in the impossibility to attend the course after the registration process is already completed you may delegate another person to attend the course in your place without any further fees charged. If you have confirmed and made the attendance fee payment but you didn’t attend the course, the course attendance fee will not be refunded.

If you attend the course only partially (one day or a limited number of sessions), you will not benefit from any attendance fee reduction or refund.

1. Fill in and submit the registration form available online at store.kpiinstitute.org

2. Pay by credit card using the online facility;

3. A tax invoice together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

1. Send an email containing your contact details and registration request;

2. An email confirmation containing the tax invoice and bank account detailswill be sent to you;

3. Proceed with the attendance fee payment by bank transfer;

4. Send through email the proof of the payment transaction completion;

5. A tax receipt together with the registration confirmation will be sent to you via email (after the attendance fee payment is confirmed).

Registration

3 ways to register:

Payment:

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[email protected]: +965 600 36963

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