THE PREMIER CONFERENCE FOR PUBLIC SAFETY, DISPATCH, NURSE TRIAGE, AND EMERGENCY RESPONSE

KUALA LUMPUR 5–6 FEBRUARY 2020

BERLIN, GERMANY

KUALA LUMPUR, MALAYSIA 5–6 FEBRUARY

ASIA NAVIGATOR 2020 We’re pleased to welcome you to Asia NAVIGATOR 2020. This conference is for you. These two days promise to deliver some of the most fulfilling and rewarding experiences of your career. As you mingle with like-minded emergency responders, and as you listen to the wise instruction from seasoned professionals, you will be equipped with enhanced skills and expertise. We have carefully selected presenters and courses to address the common challenges you face in your work each day. We encourage everyone to take full advantage of this unique opportunity and go forward with an even greater commitment to serve the people in your communities.

CONTINUING EDUCATION CREDITAttendance will be credited toward Continuing Dispatch Education (CDE) requirements for IAED™ recertification. A digital certificate of completion will be provided at the end of the conference.

CONFERENCE INFORMATIONHOTELJW Marriott Hotel Kuala Lumpur183 Jalan Bukit BintangKuala Lumpur, 55100MalaysiaSpecial Group Room Rate: 650.00Tel: 60.3.2715.9000On-site parking: FreeValet parking: 30 MYR dailyRooms must be booked by: 15.1.2020 Phone reservations: +60 3-2715 9000

ONLINE RESERVATIONS Please visit JW Marriott Hotel Kuala Lumpur to make your reservation: https://www.marriott.com/hotels/travel/kuldt-jw-marriott-hotel-kuala-lumpur/

ASIA NAVIGATOR CONTACT To register for the conference please contact:Nikele Schwendiman Tel: +1 801-359-3616 Email: navigator@emergencydispatch.org https://asianavigator.emergencydispatch.org

SPONSORSHIP INQUIRIES For inquiries regarding sponsorship opportunities please contact:Nikele Schwendiman Tel: +1 801-359-3616 Email: navigator@emergencydispatch.org

BERLIN, GERMANY

KUALA LUMPUR, MALAYSIA 5–6 FEBRUARY

SCHEDULE-AT-A-GLANCEPlease note that conference events, presentations, times, and advisers are subject to change.

5 FEBRUARY8:30 AM–10:00 AMOPENING SESSIONDispatcher of the Year Award

10:00 AM–10:30 AMEXCLUSIVE EXHIBIT HALL TIME

10:30 AM–11:15 AMCOMMUNICATION IN COMMAND AND CONTROLYbhg Datuk Rodzi Md Saad

11:15 AM–12:00 PMPROTOCOL 26Rafeally Molendi Dick, Victoria Remba, Nelson Nyadang Jangan

12:00 PM–1:00 PMLUNCH BREAK

1:00 PM–2:00 PMMAYDAY PROCEDURESSusanne Ottendorfer, Siegfried Weinert, MSc

2:00 PM–2:45 PMSTROKE DIAGNOSTIC PROTOCOL 28 AND THROMBOLYTIC IN PREHOSPITAL CAREZuraini Hipni, Joseph Sabah, Zaharah Omar

2:45 PM–3:15 PMTEA & COFFEE BREAK

3:15 PM–4:00 PMANALYSIS OF THE EFFECTIVENESS OF THE MALAYSIAN CIVIL DEFENSE FORCE’S PUBLIC PREPAREDNESS TRAININGTPJ (PA) Hj Norhafifi Ismail

4:00 PM–5:00 PMSTP: SAME THREE PEOPLEKen Hotaling, Ross Rutschman

6 FEBRUARY 8:30 AM–9:30 AMTHE EMERGENCY DISPATCHER’S ROLE IN THE CHAIN OF SURVIVAL Ross Rutschman, Ken Hotaling

9:30 AM–10:15 AMTELL ME EXACTLY WHAT HAPPENED? WE CAN SAVE YOUR LIFE!Kwan Yong Kitt

10:15 AM–10:45 AMTEA & COFFEE BREAK

10:45 AM–11:30 AMMANAGING THE INCIDENT OF HAZARDOUS MATERIALSShahrizal Mohd Kassim

11:30 AM–12:30 PMEMERGENCY APP AND AMLSusanne Ottendorfer, Siegfried Weinert, MSc

12:30 PM–1:30 PMLUNCH BREAK

1:30 PM–2:15 PMLOCATION SEARCH BY LANDMARKAnselm Angnga, Thaddeus Chonie

2:15 PM–3:00 PMMARITIME SEARCH AND RESCUE: WHAT’S NEXT?Suzanna Razali Chan

3:00 PM–3:30 PMTEA & COFFEE BREAK

3:30 PM–4:30 PMSITUATIONAL AWARENESS AND CRITICAL THINKING FOR THE EMERGENCY DISPATCHER Ross Rutschman

5 FEBRUARY8:30 AM–10:00 AMOPENING SESSIONDispatcher of the Year Award and ACE Recognition

10:00 AM–10:30 AMEXCLUSIVE EXHIBIT HALL TIME

10:30 AM–11:15 AMCOMMUNICATION IN COMMAND AND CONTROLYbhg Datuk Rodzi Md SaadHighlights the importance of communication in command and control in emergency and disaster operations. Discusses the multiple factors of effective communication.

11:15 AM–12:00 PMPROTOCOL 26Rafeally Molendi Dick, Victoria Remba, Nelson Nyadang JanganProtocol 26 is frequently used by EMDs for callers with the Chief Complaint of “sick person.” This study compares between public complaints and actual inci-dents after being evaluated by paramedics.

12:00 PM–1:00 PMLUNCH BREAK

1:00 PM–2:00 PMMAYDAY PROCEDURESSusanne Ottendorfer, Siegfried Weinert, MScAn event with four casualties (three police and one EMT) showed grave communication problems between field units and dispatch. Analysis led to development and implementation of special safety communication rules.

2:00 PM–2:45 PMSTROKE DIAGNOSTIC PROTOCOL 28 AND THROMBOLYTIC IN PREHOSPITAL CAREZuraini Hipni, Joseph Sabah, Zaharah OmarStroke Diagnostic Tool and thrombolytic in Protocol 28 often overlooked. Hence delayed the activation of thrombolytic team in PHC.

2:45 PM–3:15 PMTEA & COFFEE BREAK

3:15 PM–4:00 PMANALYSIS OF THE EFFECTIVENESS OF THE MALAYSIAN CIVIL DEFENSE FORCE’S PUBLIC PREPAREDNESS TRAININGTPJ (PA) Hj Norhafifi IsmailThe Public Preparedness Training Program implemented by the Malaysian Civil Defence Forces (MCDF) is essential to ensure the impact and risk of any eventualities happening to the public is minimised.

4:00 PM–5:00 PMSTP: SAME THREE PEOPLEKen Hotaling, Ross RutschmanYou may have heard the phrase, “If everyone is thinking alike, nobody is thinking.” If you have the same three people that conduct the checks and balances, prob-lems will occur and nothing will change.

6 FEBRUARY 8:30 AM–9:30 AMTHE EMERGENCY DISPATCHER’S ROLE IN THE CHAIN OF SURVIVAL Ross Rutschman, Ken HotalingThe emergency dispatcher plays a major role in the chain of survival. This presentation will discuss the chain of survival and the EMD’s role in high performance CPR.

9:30 AM–10:15 AMTELL ME EXACTLY WHAT HAPPENED? WE CAN SAVE YOUR LIFE!Kwan Yong KittBased on a case study from a real emergency call 999, how does the protocol help and lead to survival?

10:15 AM–10:45 AMTEA & COFFEE BREAK

10:45 AM–11:30 AMMANAGING THE INCIDENT OF HAZARDOUS MATERIALSShahrizal Mohd KassimDiscuss the incidents of HAZMAT that occurred in Malaysia and which agencies are authorized to handle such incidents. Therefore, what is the role and ability of the agency in handling these incidents?

11:30 AM–12:30 PMEMERGENCY APP AND AMLSusanne Ottendorfer, Siegfried Weinert, MScThe Notruf App is the first emergency app for IOS and Android with a direct connection to a dispatch center. AML (advanced mobile location) is a built-in smartphone feature to locate the emergency.

12:30 PM–1:30 PMLUNCH BREAK

1:30 PM–2:15 PMLOCATION SEARCH BY LANDMARKAnselm Angnga, Thaddeus ChonieLandmarks are one of the effective ways to facilitate responding teams. Most callers fail to provide a landmark. Some locations in Bintulu have the same name and the responding hospital needs to call back for clarification.

2:15 PM–3:00 PMMARITIME SEARCH AND RESCUE: WHAT’S NEXT?Suzanna Razali ChanA sharing session on MMEA strategic collaboration with Oil & Gas Operator to improve SAR response time.

3:00 PM–3:30 PMTEA & COFFEE BREAK

3:30 PM–4:30 PMSITUATIONAL AWARENESS AND CRITICAL THINKING FOR THE EMERGENCY DISPATCHER Ross RutschmanUsing the Priority Dispatch System helps provide the standard of care; having critical thinking skills and situational awareness helps you use the Priority Dispatch System better.

PASSPORTS THE CONFERENCE PASSPORT INCLUDES ENTRY TO ALL CONFERENCE SESSIONS.

2-Day Conference Passport . . . . . . . . . . . . . .1450 MYR1-Day Conference Passport . . . . . . . . . . . . . . . .835 MYR

DISCOUNTS APPLY ONLY TO THE CONFERENCE PASSPORT. ONE DISCOUNT PER PERSON.

2-Day EMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100%1-Day EMA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100%IAED Member . . . . . . . . . . . . . . . . . . . . . . . . . . . 145 MYR