##l11 aris
DESCRIPTION
TRANSCRIPT
1
Introduction to ARIS
2
ARIS House of Business Process Excellence
3
HOBE: ARIS-House Of Business Engineering
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– Data ViewWhich information is important?(e. g.: Request, Customer master data, product info, ... )
– Function ViewWhich functions are executed? (e.g.: Accept Request, Update accounting data,
order processing,... )
– Organization ViewWhich organizational components are existing? (e.g.: Role of Sales Rep., Accounting department,
Position Accountant01,... )
– Process ViewConnection between data, functions and organizational units
ProcessView
FunctionView
DataView
OrganizationView
ARIS Views
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QuotationCustomer
Sales & Distr. Depart.
mySAP.org
Accounting
Quotation Processing
OrderProcessing
Checkcredit limit
CheckAvailibility
Quotation reason occured
Quotation sent to customer
Order Confirmation sent
Quotation Processing
Order Processing
Sales & Distr. Depart.
Request
Architecture of Integrated Information Systems (ARIS)
Organization
View
Function
View Data
View
Process View
© Prof. Dr. A.-W. Scheer
Order
Position Accountant02
Position Accountant01
Organizational Chart
eEPC Function treeData model
updateSD data
update AC data
... ...
Sales Processing
DadaMaqbool
HansScheruhn
Role ofSales Rep.
Request
6
Data
Organization
Process Function
OrganizationalChart
Value-Added Chain Diagram (VACD), EPC and eEPC, Role
Allocation Diagram (RAD)
Structured Entity Relationship Model
(SAP SERM)
Function Tree,Objective Diagram
ARIS House : used model types
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"Business processes that are "Business processes that are
notnot
measured cannot be measured cannot be
improved."improved."
"Business processes that are "Business processes that are
notnot
measured cannot be measured cannot be
improved."improved."
Why Process Performance Measurement?
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AdapterAdapterAdapterAdapter
TimeTime
ARIS PPM Process WarehouseARIS PPM Process Warehouse
CRMCRM
OfferOfferOrderOrderqueryquery
ERPERP
OrderOrder ShippingShipping DeliveryDelivery PostingPosting
Document Document flowflow
• ARIS PPM automatically generates an event-controlled process chain (EPC) for each procedure by monitoring and following functions and transactions in the source systems.
ExampleExample
Order processing
Order processing
Orderacceptance
Productdelivery
Invoicepreparation
Postingpreparation
Offerpreparation
Process Generation from Source System Run-time Data
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Processmanagement
Organiza-tional Comp.
Process/Service
Informationsystem
CustomerInformation
system
Creditsystem . . .
Process Manager
Task Task Task TaskTask
CostsOrder cycle time
Quality
As-is To-be
Dimensions of Business Processes
[Österle (1995) (mod.)]
CustomerSales
Repres.Accoun-tant 01
Accoun-tant 02
Role ofBuyer
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As-is versus to-be status
PreSalesSales
QuotationProcessing
OrderProcessing
Shipping Billing
To-be status SalesOrderStatus
CustomerAccount
Info
Shipping Billing
As-is status
UpdateCustomer
MasterData
Employee
Employee
CustomerSAP
OnlineStore
OrderProcessing (eSales)
SAPOnlineStore
SAPOnlineStore
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Content of an ARIS ProcessCustomerinquiry to
be created
Opencustomer
inquiry
Createcustomer
offer
Configureproduct
Offer tosend
Need forfollow-up
Sales
Productdata
Customerspecific
configuration
Sales Manager
Mr. Eggerton
Languageknowledge
Customercontracts
Customerinquiry
Customercontacts
event
activity
rule
position
person
application
informationcarrier
data objects
knowledgeobjects
organizationalunit
OLE objects
SiebelCRM
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A reference model is a description of the informationprocessed in a system, which has a recommendationcharacter for involved people and which can serve as a reference point for enterprise specific information models
Reference ModelReference Model
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Scenario Process layer
SAP Reference model (VACD)
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• R/3 Logical OrgUnit assignment
• Corresponding R/3 help documentation
• Corresponding R/3 screens
• Business Meaning• Dynamics (what to
do and when to do)• Interfaces
– within the module– to other modules
Process layer
SAP Reference model (EPC)
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ExamineThe Purpose for which
The Place at which
The Sequence in which
The Person by whom
The Means by which
Eliminating
Combining
with a view to Rearranging or
Simplifying
Business Process Configuration based on the R/3 Reference model 1(3)
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ReductionScenarios
Manufacturing
Revenueand cost
controllingProduction
Sales and distrib.
SelectionFunction variant
Co
nfi
gu
rati
on
SelectionEnterpriseprocess area
IdentificationEconomic sector
Identification Scenarios
ReductionProcess variant
BatchProdOrder
processing
Warehousestock
Warehousestock
Availabilitycheck
ATO process Repetitive mfg Direct sale
Business Process Configuration based on the R/3 Reference model 2(3)