laguna lĂng cÔ sustainability journey 2015 · 2017-11-10 · a look back at 2015 our key facts...

LAGUNA LĂNG CÔ SUSTAINABILITYJOURNEY 2015

CONTENT

CONTENT 2INTRODUCTION 3A LOOK BACK AT 2015 5LAGUNA LĂNG CÔ CSR PROJECTS 6CSR1- RESOURCE CONSERVATION 7 ENERGY SAVING CAMPAIGN EARTH HOUR CSR2 - GREENING COMMUNITIES 8CSR3 - SEEDLINGS MENTORSHIPS 9CSR4 - CLEANING COMMUNITIES 10CSR5 - GUESTS SUSTAINABLITIY ACTIVITIES 11 ENGLISH SUMMER CAMP ORGANIC FARM RUN FOR WATER SILENT WORLD ARTWORD EXHIBITION ELDERLY CARE CSR 6 - SOCIAL ENTERPRISE- SEEDLINGS RESTAURANT 16OTHER COMMUNITY-FOCUSED EFFORTS 17HARBOUR PROJECT“BE GOOD” PLATFORM 18BUILD FOR GOOD 19MEET FOR GOOD 19STAY FOR GOOD 20 GREENING COMMUNITY TOGETHER FEEDING COMMUNITY TOGETHER CLEANING COMMUNITY TOGETHERSUSTAINABILITY CERTIFICATION 23BRONZE EARTHCHECK BENCHMARKING CERTIFICATE EARTH CHECK RESPONSIBLE EVENT VENUE EARTH CHECK PRECINCT PLANNING AND DESIGN STANDARD MEDIA 24GUESTS’ AND ASSOCIATES’ FEEDBACK 25CSR CALENDAR 2016 26CREDIT S 27

LAGUNA LĂNG CÔ SUSTAINABILITY JOURNEY 2015 | 2

INTRODUCTION


As a socially responsible business, Banyan Tree, the developer of Laguna Lăng Cô integrated resort, was founded with the core value of driving sustainable development. Banyan Tree Global Foundation was established in 2009 with the call to arms of embracing the environment and empowering the people.

Laguna Lăng Cô, as part of the Banyan Tree Group, has had sustainability at its core since the very first days, from its planning and design to its daily operation. We are proud to be a resort well-known for its socially responsible practices with our wide variety of programmes, from Group initiatives like Greening Communities and Seedlings Mentorship, to Laguna Lăng Cô’s own special projects such as the popular

English Summer Camp for local children. These long-term programmes not only sustain the resort’s position as a leading CSR practitioner in the hospitality industry, but also ratifies Banyan Tree’s long-held values of being a responsible world corporate citizen.

It is my hope that Laguna Lăng Cô will continue to develop and grow in harmony with the surrounding environment and community where our resort is located, and all these efforts will have long-standing effects in the next ten, twenty years, turning Lang Co into a vibrant and engaged world-class holiday destination in Central Vietnam.

Shankar Chandran

Managing DirectorLaguna Lăng Cô

INTRODUCTION


As Ms. Claire Chiang - Banyan Tree Global Foundation’s Chairperson have said, “Doing good is not extra; it must be the rules of business.” We at Laguna Lăng Cô are committed to be a leader of sustainability in Vietnam’s hospitality industry, which is both our ambition and one of our Group’s core values.

For Laguna Lăng Cô, it is not just a responsibility, but also a privilege and opportunity to embrace our environment and support local communities. Each Laguna Lăng Cô associate, management member, and resort guest is our sustainability ambassador, all playing a key role in achieving great success through our Stay for Good and Work For Good programs.

Our achievements in sustainability have been recognized by the local community and government in 2015, taking a lead amongst other enterprises in the region. There are still many missions and challenges

ahead; however, with our clear commitments and goals, we are prepared to meet these head on and continue to shape a sustainable future.

The continuous satisfaction from our guests, stakeholders, and associates as well as sustainability improvement through these CSR projects remain the measures of our success in 2016, all contributing to build our business growth. As building a foundation for the future is very much important, we are gladly sharing here the experience of our 2015 through the Laguna Lăng Cô Sustainability Report for your reading leisure.

Last but not least, we would like to thank you for your participation and support which have all contributed to our achievements in 2015. We look forward to your presence on our journey in 2016.

As an organization, Banyan Tree Hotels & Resorts prides itself on a strong foundation of ideals and sustainable business practices, as much to enhance the stay experiences of our guests and also to enrich the communities in which we operate.

Regardless of the activity, it is always heartwarming to truly make a difference to the life of an individual or family through simple acts of kindness or support where it is needed the most. The feedback that we receive from participating guests remains unanimously positive, with some guests even returning for our long-term community projects.

The resorts of Banyan Tree and Angsana Lăng Cô look forward to continuing to make a difference to the lives of our local communities.

Chi Phan

Director of OperationsLaguna Lăng Cô

Michal Zitek

Area General ManagerBanyan Tree & Angsana Lăng Cô,

Central Việt Nam

For me, some of the highlights of the CSR initiatives are the commitment to ensure that local and fair trade goods and services are purchased where available to support the local economy. Additionally, we sponsor graduate students from local schools, giving special consideration to employing and empowering staff from the local community. Our Seedlings Restaurant in Hoi An.

It is great to see that our responsibility and skills all drive towards positive ongoing social sustainability initiatives and measures. It has been a pleasure to take part in such meaningful and impactful programs that help to promote the knowledge of Local Culture at a deeper level.Joseluis Barrera

Hotel Manager Banyan Tree Lăng Cô,

Central Việt Nam

A LOOK BACK AT 2015

OUR KEY FACTS


INCREASING OPERATIONAL EFFICIENCYPROTECTING THE ENVIRONMENTEMBRACING THE PEOPLE

AS PART OF OUR COMMITMENT TO BANYAN TREE GROUP’S CORE VALUE OF DRIVING SUSTAINABLE DEVELOPMENT, IN 2015, LAGUNA LĂNG CÔ CSR HAS CONTINUED OUR EFFORTS TO ESTABLISH SUSTAINABILITY VALUES SURROUNDING THE 3 PILLARS:

Hours all Laguna Lăng Cô guests and associates spent on CSR activities in 2015

CSR Projects organized in 2015

CSR Recognition Awards Individual: Nguyen Thi Thu Hang - HR OfficerDepartment: Hotel EngineeringBusiness Unit: Laguna Golf Lăng Cô

Laguna Lăng Cô associates participating in CSR activities in 2015

Collected from Run For Water 2015to fund School Water Project

People benefited directly from CSR Projects in 2015

Guests participating in CSR activities in 2015

Trees planted in Greening Communities 2015

2272

14

03

586

22,027,000 VND

1774

167

4515

LAGUNA LĂNG CÔ’S CORPORATE SOCIAL RESPONSIBILITY PROJECTSEmbracing The Environment - Empowering The People


Based on energy consumption facts from Earth Check Benchmarking, the Energy Saving Campaign was to raise associates’ awareness in saving energy for sustainable development.

The campaign used eye-catching posters and stickers to highlight the issue of resource overconsumption and list of tips to guide associates.

CSR1 | RESOURCE CONSERVATION

ENERGY SAVING CAMPAIGN

EARTH HOUR

In April 2015, Laguna Lăng Cô established the Energy Saving Committee to ensure the effective implementation of energy saving.

During 27th – 29th March 2015, Laguna Lăng Cô highlighted sustainability issues by participating in Earth Hour.

Hotels’ guests were encouraged to join this meaningful event by turning off non-essential lighting in certain areas from 8:30pm to 9:30pm. A special fire-lit dinner with no electricity was also organized at Moomba Upper Deck for guests in the evening.


Greening Communities was first launched by Banyan Tree Group in 2007 as a challenge for properties to raise awareness for climate change by planting 2000 trees per year.

CSR2 | GREENING COMMUNITIES

IN 2015LAGUNA LĂNG CÔ SUCCESSFULLY

CARRIED OUT ITS BIGGEST GREENING COMMUNITIES CAMPAIGN,

PLANTING4515 TREES

(LOCAL FLAMBOYANT & HOPEA TREES)

IN 17 SCHOOLSIN PHU LOC DISTRICT

WITH THE PARTICIPATION OF

97 HOTEL GUESTS255 ASSOCIATES

AS WELL AS

1218LOCAL STUDENTS

AND SCHOOL STAFF

FUN EVENTS WERE ALSO ORGANIZED TO TEACH SCHOOL CHILDREN ABOUT THE

BENEFITS OF TREES AND GREENING.

LỢI ÍCH CỦA VIỆC TRỒNG VÀ BẢO VỆ CÂY XANH

Ngăn và lưu giữ nước mưa, giảm áp lực lên hệ thống thoát nước, tránh tình trạng lũ lụt.

Ngăn giữ các chất khí ô nhiễm và cung cấp O2.

Tạo bóng mát .

Kiểm soát và lưu thông gió.

Là môi trường sống của các sinh vật

Giảm tiếng ồn từ hoạt động giao thông

khí CO2 được hấp thụ và lưu giữ bởi lá, thân, rễ cây.

Ngăn chặn và lọc bức xạ mặt trời

Tạo cảnh quan, trang trí môi trường sống.


THE SEEDLINGS MENTORSHIP PROGRAM is a long term commitment of Banyan Tree Group, giving underprivileged youths from 12-18 years old an equal chance of achieving their full potential in life.

CSR3 | SEEDLINGS MENTORSHIP

Laguna Lăng Cô officially launched its Seedlings Mentorship program on

10th July 2015

HELPING 4 LOCAL STUDENTSwith difficult family background and at risk of

leaving the educational system to be mentored by 8 qualified Laguna Lăng Cô associates with

experience of guidance.

The program provides school fees for the mentees’ new school year, and monthly visits are conducted to guide and inspire mentees in their studies, assisting them with any problem that might hinder their educational path. This long-term project will follow the young students until they reach 18 years old.


CSR4 | CLEANING COMMUNITIES

IN 2015WE COLLECTED

2.5 TONSOF GARBAGE ALONG THE BEACH AND FROM THE SEA.

Every Monday and Thursday, the hotels organize beach cleaning along 3km of Angsana and Banyan Tree’s beach, encouraging guests’ and associates’ participation.


In summer 2015, Laguna Lăng Cô continued our annual English Summer Camp - “Learning English is FUN” project which was first launched in 2014 at Binh An and Nuoc Ngot Primary schools. The project strives to improve the level of English proficiency in the community by building up young students’ passion for learning English through fun games and interactive lessons.

CSR5 | GUESTS SUSTAINABLITIY ACTIVITIES

ENGLISH SUMMER CAMP

THESE WEEKLY CLASSES BENEFITED

180 STUDENTSAGED 7-10

RECEIVING GREAT FEEDBACK AND PARTICIPATION FROM

15 HOTEL GUESTSALONGSIDE 10 ASSOCIATESWHO WERE REGULAR TEACHERS.


Laguna Lăng Cô launched its own extensive organic farm in 2014 which utilizes worm farming as the source of nutrition. The fully sustainable 10,000m2 organic farm, situated close to the golf course, is opened with the aim to:

DURING 2015, THE ORGANIC FARM WAS PLEASED TO WELCOME MORE THAN

100 GUESTSAND PROVIDE NEARLY

450KGOF HERBS AND VEGETABLE FOR THE HOTELS

ORGANIC FARM

CSR5 | GUEST SUSTAINABILITY ACTIVITIES

Provide much fresher produce for the hotels’ spa and kitchens with herbs, vegetables and other local plantsBe an organic farming model for local farmers Become a destination for cooking classes and fun family eco-experience for guests


As part of the Laguna Lăng Cô Marathon 2015 on October 24th, the Run For Water 5KM run course was organised with the aim to extend Laguna Lăng Cô’s long-term School Water Project which provided clean water filtration systems to local schools in Phu Loc district.

SCHOOL WATER PROJECT

THE COMMUNITY RUN ATTRACTED

112 RUNNERSFROM DA NANG, HUE, HO CHI MINH, HA NOI, AND OTHER COUNTRIES, AS WELL AS LAGUNA LĂNG

CÔ ASSOCIATES; COLLECTING A TOTAL OF

22,027,000 VNDWHICH ALL CONTRIBUTED TO A FUND FOR A WATER FILTRATION SYSTEM AT LOC TIEN PRIMARY

SCHOOL, ESTIMATED TO BENEFIT

750 STUDENTSIN AT LEAST THE NEXT 3 YEARS.



In April – May 2015, Laguna Lăng Cô hosted the art exhibition “Silent World” - part of a series of exhibitions by Danang Deaf Club with the aim to help disabled young adults reach out to the world and build up their hidden art talents.

The exhibition showcased over 40 paintings and calligraphy pieces from 12 deaf and disabled young adults, displayed at Angsana Lăng Cô’s hotel lobby.

After 1 month of exhibition from 23rd April to 23rd May 2015, 28 paintings, 2 calligraphy artworks and 14 paper fans were sold.

SILENT WORLD ART EXHIBITION



BRINGING IN

18,000,000 VNDWHICH ALL WENT TO A FUND FOR THE

DEVELOPMENT AND OPERATIONOF DANANG DEAF CLUB.

Elderly Care Program was launched by Laguna Lăng Cô on 10th February 2015 with the aim to ensure a warmer home for the local elderlies.

ELDERLY CARE PROGRAM


Helping the local elderlies with many activities such as building kitchen, installing water pump and electricity system, waterproofing, as well as bringing donation from our volunteers (rice, milk, bed sheets, noodles, shampoo, etc.)


IN 2015

NEARLY 150LAGUNA LĂNG CÔ ASSOCIATES AND

GUESTS HAVE JOINED THE MONTHLY VISITING DAYS

Seedlings Restaurant, opened on 26th April 2013 in the heart of Hoi An Anicent Town, is the first restaurant launched by Laguna Lăng Cô with the aim to provide training and job opportunities for disadvantaged local youths, giving them the necessary life skills to forge successful careers in hospitality.

In April 2014, Seedlings started collaborating with local N.G.Os, mainly with REACH – a Vietnamese non-governmental organization specialized in vocational training and employment for Vietnam’s most disadvantaged youths.

TO DATE, SEEDLINGS HAS REACHED REMARKABLE ACHIEVEMENTS:

71INTERNS AND TRAINEES BENEFITED AND

GRADUATED FROM SEEDLINGS INTERNSHIP & TRAINING COURSE

7TRAINEES TRANSFERED TO LAGUNA LĂNG CÔ

FOR CAREER DEVELOPMENT

5TRAINEES RECRUITED AS SEEDLINGS’

OFFICIAL STAFF

59GRADUATED TRAINEES WORKING AT LOCAL

RESTAURANTS OR HOTELS & RESORTS

CSR6 | SOCIAL ENTERPRISE

SEEDLINGS RESTAURANT

Seedlings’ staff have had major contribution in several of Laguna Lăng Cô’s CSR projects, highlighting the restaurant’s commitment in giving back to the community (e.g. Cleaning Communities, Run For Water).

seedlingshoian.com

/SeedlingsRestaurant


OTHER COMMUNITY-FOCUSED EFFORTS

On 23rd-27th September 2015, Laguna Lăng Cô CSR supported Harbour Project, led by Ms. Lee Siew Yian - an independent consultant of Banyan Tree Lifestyle - and a group of 5 Singaporean guests, with the aim to support a local widow with 3 young children (the eldest is part of Laguna Lăng Cô’s Seedlings Mentorship Program).

On 27th September, Harbour Project handed over a brand new house and basic home equipment/amenities to the family who will now no longer have to worry about bad weather and tropical storms.

HARBOUR PROJECT


“BE GOOD” PLATFORM

LAGUNA LĂNG CÔ IS COMMITTED TO SUPPORTING THE GROWTH OF A BETTER COMMUNITY FOR ALL.


BUILD FOR GOODMEET FOR GOODSTAY FOR GOOD


IN 2015, LAGUNA LĂNG CÔ HAS BEEN VERIFIED BY EARTHCHECK as a responsible event venue after demonstrating compliance to the EarthCheck program for Banyan Tree event venues based on the criteria of the ISO Standard 20121 for Events Sustainability Management Systems.

This achievement places Laguna Lăng Cô as a leader in the unique worldwide group of sustainable tourism operators that are able to ensure all events held at their venue are responsible.

By launching Build For Good platform, Laguna Lăng Cô is set up to operate efficiently while supporting the community and ecological efforts.

From 2013, led by the GPS Development Service team, Laguna Lăng Cô has achieved the EarthCheck Precinct Planning and Design Standard which is in line with Banyan Tree’s commitment to continually develop responsibly and sustainably.

MEET FOR GOOD

BUILD FOR GOOD



To celebrate the World Environment Day, Laguna Lăng Cô planted 270 trees in nearby Binh An Primary School and Nuoc Ngot Physical Rehabilitation Social Center in June 2nd-4th. The two days gathered 95 of the resort’s associates, local students, and hotel guests as volunteers.

STAY FOR GOOD

GREENING COMMUNITIES TOGETHER



In conjunction with Banyan Tree Group’s Stay For Good initiative and World Food Day 2015, Laguna Lăng Cô continued to hold its Feeding Communities Event, in which every guest room night at the resort during the week of World Food Day was turned into one nutritious meal for the local community.

This year, the Feeding Communities event was organized on 18th October at the local Phu Loc hospital.

STAY FOR GOOD

FEEDING COMMUNITIES TOGETHERWITH THE PARTICIPATION OF

40LAGUNA LĂNG CÔ ASSOCIATES,

SERVING UP

200NUTRITIOUS MEALS COMPRISING

PORK CONGEE, BANANA, AND MILK FOR PATIENTS AND THEIR FAMILIES



Celebrating Banyan Tree’s group-wide Cleaning Communities campaign,

Laguna Lăng Cô organized 3 Cleaning Communities events from 1st to 7th

Jun at 3 different locations.

DAY 12ND JUNE | CANH DUONG BEACH

More than 70kg of waste were collected by 22 associates. The effort was highly appreciated by the local community with their support and spontaneous participation.

CLEANING COMMUNITIES

TOGETHER

DAY 24TH JUNE | BINH AN COMMUNE AND PRIMARY SCHOOL

More than 50kg of waste were collected by 26 associates and nearly 100 students from Binh An Primary School.

DAY 36TH JUNE | HOI AN ANCIENT TOWN

More than 50kg of waste were collected by 16 associates including Laguna Lăng Cô management and Seedlings restaurant’s staff, with the support of nearly 30 trainees from the local REACH organization. Participants also went around the town to meet foreign travelers, creating 4 videos and encouraging 15 tourists to get involved in the event.


SUSTAINABILITY CERTIFICATION

Laguna Lăng Cô has continued our commitment to achieve the best practices in environmental and social sustainability. Since 2013, Laguna Lăng Cô has partnered with EarthCheck to ensure scientifically proven and critically defendable systems towards environmental preservation and conservation across operations.

This year, Laguna Lăng Cô has shown improved performance in most evaluated sectors; including energy consumption, greenhouse gas emission, potable water consumption, and waste sent to landfill.

In 2016, Laguna Lăng Cô is proud to have achieved the Silver EarthCheck Certification for sustainable environmental development,

making it the only EarthCheck-certified resort in Vietnam, strengthening Laguna

Lăng Cô’s position as a leading sustainable hospitality business after only 3 years of

operation.BRONZE EARTHCHECK

BENCHMARKING CERTIFICATE

EARTH CHECK RESPONSIBLE EVENT VENUE

EARTH CHECK PRECINCT PLANNING

AND DESIGN STANDARD


MEDIA


Laguna Lăng Cô’s CSR efforts garnered attention and positive feedback from local media in the region to media on a national level for its numerous projects, from the Silent World Art Exhibition

with Danang Deaf Club to its Seedlings Mentorship launch, but especially for the 5KM Run For Water as part of the inaugural Laguna Lăng Cô International Marathon 2015.

GUESTS’ AND ASSOCIATES’ FEEDBACK


My Anh Nguyen | Training

I find our programs very meaningful and helpful for the local community as well as for our company. As a mentor in Seedlings Mentorship Program, I think it is worth supporting our mentees to give them a good education, and I do hope that my mentee Yen will make her dream come true in the future.

Mathew Lam | Laguna Lăng Cô guest

My holiday in Laguna Lăng Cô was a fascinating eye-opener. The CSR projects which I participated gave me good opportunities to learn and appreciate what I have right now. I think it will be very useful and nice for other children to have experience like this.

Ada Lo, PhD | Laguna Lăng Cô guest

We got the opportunity to join the CSR team to teach in the English summer camp they organized for the children from the village. It was a good experience for my children. They are already asking if they can go back for English teaching again next summer!! They are already planning what they can bring to the children. We also visited the organic farm of Laguna. It was a good learning experience for my “city” kids where they learn about the worm farm, the different types of vegetables being grown, feeding the goats and rabbits.

We also visited the Seedling restaurant in Hoi An. It’s really great to see the efforts which the group has put into helping the youngsters who are disadvantaged. My children are now Facebook and friends with “Tien” which was a seedling member but now employed at the Saffron in Banyan Tree Lăng Cô.

Hang Nguyen | Human Resources

I think our CSR program is really built upon our core value of supporting the local communities in which we live and work. Our CSR programs give me the chance to contribute my ability to help out local children (English Summer Camp), to protect the environment (Greening Communities), and to share love and care with everyone (Feeding Communities). I really love our CSR activities and I will absolutely be with CSR as long as I could.

Huong Luong | Spa

As a mentor of Seedlings Mentorship program and volunteer in Elderly Care days, I find these such meaningful and humane programs. Thanks for giving me the opportunity to be involved in these great projects.

Lee Siew Yian | Independent Consultant of Banyan Tree Lifestyle

I visited and worked with the CSR team on many occasions. I am truly impressed by the engagements at many levels, with so many areas being looked into. The projects made a huge difference to the lives of the community, the environment, and helping the villagers to be sustainable.

Thank you for the chance to share the great work, and I look forward to working with the team again to help the local community in the near future.

CalxBeloved | Seedlings Restaurant’s guest

Seedlings café restaurant was set up to help training the under-privileged to work in the hospitality industry. So while the food is good, patrons also have the opportunity to help the young Vietnamese. Do not miss this place when in Hoi An. Sow a seed, change a life.

CSR CALENDAR 2016

Month Projects Frequency

January

EarthCheck Benchmarking Monthly

English Is Fun Every Wed & Fri

Organic Farm Daily

Elderly Care 10th each month

Beach Cleaning Monthly

February


CSR Afternoon Tea Monthly




March


Greening Communities Scheduled


Community Day Project



Earth Hour 19th March


April





Silent Exhibition Scheduled


May





Kindergarten Support Project

School Water Project Scheduled


June






Greening Communities Together Scheduled

EarthCheck Monthly

Cleaning Comunities Scheduled


Month Projects Frequency


Banyan Tree Group Initiatives

Laguna Lăng Cô Projects

July





Seedlings Mentorship Launch Scheduled



August

EarthCheck Audit Scheduled

“English Is Fun” Graduation Scheduled




September




October





Feeding Communities Together Scheduled


November






December







CREDITSManaging EditorChi Phan

Senior EditorsAlexa PhanHien Nguyen

ContributorsShankar ChandranMichal ZitekJoseluis Barrera Tuong NguyenMai Do

Design & LayoutDung Pham

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Laguna Lăng Cô - Corporate Social ResponsibilityCu Du Village, Loc Vinh Commune, Phu Loc District,Thua Thien Hue Province, Vietnam

T: +84 (0) 54 3695 881 | E-mail: [email protected]

laguna lĂng cÔ sustainability journey 2015 · 2017-11-10 · a look back at 2015 our key facts...

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