lance dublin: formalizing informal learning- real world approaches & case studies presented by...
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Training Magazine Network presents
Real World Approaches to
Formalizing Informal Learning
Guest Speaker:
Lance Dublin
Chief Solutions ArchitectDublin Consulting
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About Lance Dublin
Lance Dublin has been an advocate for innovative approaches to learning and change throughout his career. He brings to his work more than 30 years' experience in adult education and training, communication and change management, and organizational design and development. Lance is now an independent management consultant, international speaker and author based in San Francisco, California and serving clients world-wide. He specializes in strategy development, program design, and implementation for corporate learning programs and organizational change management. Lance is a regular speaker and keynote presenter at regional, national and international conferences. In addition, he is the author of numerous published articles, co-author of the capstone book in ASTD's e-learning series, "Implementing e-Learning" and a contributor to ASTD's "Handbook of Training Design and Delivery", Elliot Masie's "Learning Rants, Raves and Reflections," and Marc Rosenberg's "Beyond e-Learning."
Training Magazine Network presents
Guest Speaker:
Lance Dublin
Chief Solutions ArchitectDublin Consulting
Real World Approaches to
Formalizing Informal Learning
The following is a partial version of this presentation. Click here to download the full version.
Real World Approaches for ‘Formalizing Informal Learning’
Lance DublinChief Solution Architect
• Introductions• Context• Case Studies
• Qualcomm• Google• Genentech• Toshiba America
• Lessons Learned• Q & A• In Action
Agenda
TODAY IS ABOUT
CHALLENGING
AND BEING
CHALLENGED!
Lance Dublin STRATEGIC THINKING & DESIGN for: • Assessing, planning, designing, and implementing
corporate learning and e-learning strategies & programs
large scale organizational and technological change initiatives (i.e., e-learning, ERP/new systems, process re-design, re-organization)
Organizational redesign● Over 30 years of experience in adult education and
training, motivation and innovation, communication and change leadership.
● Founder and CEO of Dublin Group, a leading training development and change implementation company
● Regular presenter at national and international industry conferences
STRATEGIC THINKING & DESIGN for: • Assessing, planning, designing, and implementing
corporate learning and e-learning strategies & programs
large scale organizational and technological change initiatives (i.e., e-learning, ERP/new systems, process re-design, re-organization)
Organizational redesign● Over 30 years of experience in adult education and
training, motivation and innovation, communication and change leadership.
● Founder and CEO of Dublin Group, a leading training development and change implementation company
● Regular presenter at national and international industry conferences
Lance Dublin
Learnings about Learning
I hear and I forget. I see and I remember. I do and I understand.
Confucius, China's most famous teacher, philosopher, and political theorist, 551-479 BC
Theory of experience
Project-based Learning
(1920)
• Adults prefer to learn from experience
(1970)
Learnings about Learning - Update
“... learning is the process whereby knowledge is created through the transformation of experience.”
(1975)
Learning by doingCase-based
Reasoning(1999)
The Band Wagon
Informal Learning: The
Power of User-Generated Content
CLO : Executive BriefingsPublished July 2009 -Is It Time for Informal Learning to Go Formal?Editorial (with Lance Dublin)
CLO MagazineJanuary 21st, 2009 -Informal Learning becomes FormalBy Josh Bersin
… Informal
Classes /
Seminars
Web Conferencin
gWebinar
s
E-Learning Courses
Chat / IM
Recorded
Webinars
Asynchronous …
Synchronous …
Formal…
Social Network
Conferences
Formal to Informal Learning
… Informal
Chat / IM
Asynchronous …
Synchronous …
Formal…
Social Network
What’s this?
Classes /
Seminars
Web Conferencin
gWebinar
s
E-Learning Courses
Recorded
Webinars
Conferences
Classes /
Seminars
Web Conferencin
gWebinar
s
E-Learning Courses
Chat / IM
Recorded
Webinars
Formal…
Social Network
Conferences
Formal to Non-Formal to Informal
… Informal
Communities of Practice
Blogs / Vlogs
MentoringSocial
Network
Podcasts Vodcasts
Immersive Games &
Simulations
Non-formal ...
Knowledgecasts
Classes & Seminars Meetings
E-LearningVirtual Experiences
Social MediaSearch
ParticipationConversations
PlayLife ...
Project AssignmentsTeamwork
OJT
Reading & SearchingCoaching & Mentoring
Blogs & WikisPods & VoDs
Networks & CoPsSocial Media
Search
INTENTIONAL UNINTENTIONALIN
FO
RM
AL
FO
RM
AL
Adopted from Marcia Conner 2004
© Lance Dublin 2009
What is ‘Intentionally Informal’?
Qualcomm’s technology connects you wherever you are in the world.
We manufacture wireless chipsets, license technology and provide communications services around the world.
In a global economy, we are the link to markets and opportunity. ...
We provide all wireless companies with the R&D to bring their innovations to mark
Business Problem: How to communicate and reinforce Corporate culture and values, disseminate information, identify trends, share attitudes and behaviors and onboard new employees?
Business Problem: How to communicate and reinforce Corporate culture and values, disseminate information, identify trends, share attitudes and behaviors and onboard new employees?
Solution: In 2005, Qualcomm began to capture employee stories in a program called “52 weeks”... first emails and now a website ... thousands of employees receive emails and visit website ... hundreds submit stories with videos, pictures, graphics, etc.
Result: “Stories are powerful ways to communicate and in the case of “52 weeks”, they are enabling Qualcomm to maintain an innovative and high performing organizational culture.”
Google is not just the world's largest and most popular web search engine.
Google provides multiple web services, desktop software products, and even their own branded Lava Lamps.
Business Problem: How do you continue to grow and innovate by attracting and nurturing the best and brightest engineers – who make up 50% of the company - from around the world.
Business Problem: How do you continue to grow and innovate by attracting and nurturing the best and brightest engineers – who make up 50% of the company - from around the world.
Solution: iEngEdu, Google’s engineering learning platform, enables the engineering community itself to design, develop and deliver consistent quality learning based on needs they define - with minimal external guidance and direct support and in a timeframe, depth and scale that a centralized function could not handle (e.g., ‘engineers teaching engineer’)
Result: The number of engineers using the platform and the growth of the repository of learning content, are both trending to prove the value of the platform.
Considered the founder of the biotechnology industry, Genentech has been delivering on the promise of biotechnology for more than 30 years, using human genetic information to discover, develop, manufacture and commercialize medicines to treat patients with serious or life-threatening medical conditions.
Today, Genentech is among the world's leading biotech companies, with multiple products on the market and a promising development pipeline.
Business Problem: How to deploy better ways to generate and cross-pollinate ideas, and build on ideas as they form; enable these many experts who want to contribute to self-organize effectively and efficiently; create a space for the sharing of diverse approaches, ideas, styles and perspectives; and, to push out into the organization the context and information necessary for effective decision-making.
Business Problem: How to deploy better ways to generate and cross-pollinate ideas, and build on ideas as they form; enable these many experts who want to contribute to self-organize effectively and efficiently; create a space for the sharing of diverse approaches, ideas, styles and perspectives; and, to push out into the organization the context and information necessary for effective decision-making.
Solution: Combination of interactive learning methodologies (i.e., open spaces, dialogue, games, sites) and online community platforms based on Web 2.0 technologies (i.e., social networks, micro-blogging tools, alumni and mentoring communities, Google sites/docs). (e.g., Genepool)
Result: In just 8 months, 680,000 page views representing comments to blogs, replies to discussion topics, edits to wikis, etc.), 4,000 unique (i.e., new) visitors each month... Increased employee engagement and management visibility.
The 3 Elements of
PEOPLE(The Community)
TECHNOLOGY(The Tools)
CONTENT(Knowledge, Information, Opinions, Thoughts,
Ideas, Answers, Best Practices)
The 3 Elements of
PEOPLE(The Community)
TECHNOLOGY(The Tools)
CONTENT(Knowledge, Information, Opinions, Thoughts,
Ideas, Answers, Best Practices)
Colleagues become “friends”
Bosses become “coaches”
The collective “mind-share” is leveraged by all
Colleagues become “friends”
Bosses become “coaches”
The collective “mind-share” is leveraged by all
Information
Knowledge Know How
Expertise
Ideas
“…“…has the potential to change the has the potential to change the way we do business at TABS!”way we do business at TABS!”
Mark Mathews,Mark Mathews,President & COOPresident & COOToshiba America Business SolutionsToshiba America Business Solutions
Our 2.0 World Today ...
• Speed is increasing• Complexity is increasing• Geography is increasing• Cost is decreasing• Workforce is changing• Technology is ubiquitous• Learning hasn’t changed
“...in the end, what technology brings to us...
is that it increases our options and
possibilities.”
Kevin Kelley
Learning in Dimensions
Space is a set of all points (from Euclidian geometry named after Euclid, who
around 300 B.C.E. outlined the basic definitions and assumptions of geometry in
his book Elements)
Poets and Prophets: New Roles for Learning Leaders
Formalizing Informal LearningTraining Magazine Network Free Tools to Enable
Informal Learning & Organizational Business Intelligence
Exchange & Capture
What is Training Magazine Network?
The concept of “formalizing” informal learning isn’t to remove informality or the value of the informal exchange of information.
Formalizing means bringing informal learning within a formal structure, where the information exchange and consequent learning can be captured for the review and application of others.
Formalizing Informal Learning is to...• Enable sharing of information with those who weren’t participants at the time
•Enable more members to “join the conversation” synchronously and asynchronously
•Capture the collective business intelligence of the organization
Training Magazine Network provides members with a free web-based and hosted application designed to:
• Capture formal and informal communication• Promote the application and sharing of learning• Track the measurable results of applying training and learning•Enable all members to contribute and exchange information and content through
• discussions, discussion groups• online content publishing tools• goal-setting, progress-tracking system• online coaching system• tools to enable sharing of learnings and results
There are few systems designed specifically for this purpose.
In most cases, organizations are struggling to patch together Facebook, Ning and other applications that weren’t designed to support learning to accomplish these outcomes.
In addition, organizations place themselves at legal risk when using applications not designed to protect employee privacy. As privacy policies change – as in the Facebook debacle – businesses may find themselves at risk where they were once safe from exposure to liability claims.
All members of TrainingMagNetwork.com receive a hosted social learning platform at no charge.
The platform is the exact same platform that powers Training Magazine Network . It has all the same abilities.
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The following slides show examples of the abilities as they appear in Training Magazine Network.
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• Create as many free accounts as you need
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•Secure system – Does not have the legal liability or privacy issues of Facebook and other applications. Complies with federal and state laws governing employee privacy rights.
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Note: This system has a wide variety of functions. Account holders can choose to use any or all functions, as needed.
Privacy-protected Profile
• Profile
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Network with other members
Personal Network Builder
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Discussions
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Discussion Groups
Instant Learning Content Publishing
Customizable, Searchable Content & Structure• Any member can use Instant Publisher to contribute content
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• Use to organize into hierarchy recorded webinars and other linked content
CoachLine System
Goal-setting, Action Planning, Coach Directory, Online Coaching system
• Learners create goals to apply key ideas from training
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CoachLine System
What is CoachLine?
CoachLine is a simple, easy-to-use system that answers the questions:
1)What are the practical ideas learners got that they can apply in their work?
2)Are they able to apply them?
3)Are they applying them?
4)What are the results?
CoachLine Participants’ Process
Create Goal
Create Goal
Create Action Plan
Create Action Plan
Get a Coach
Get a Coach
Report Progress &
Track Results
Report Progress &
Track Results
Create a Goal to Apply Learning
Simple & easy to use tool
Click here for Goal Setting Demo: http://bit.ly/CoachLine-HowTo
Directory of Coaches Create Goal
Create Goal
Create Action Plan
Create Action Plan
Get a Coach
Get a Coach
Report Progress &
Track Results
Report Progress &
Track Results
• Searchable directory of your company’s coaches
• Execs, managers, top performers, trainers can be listed as coaches
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CoachLine Dashboard Report
• Track measurable impacts of learning
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Learning Impacts / Shared Learning Publisher
• Promote sharing of experiences in applying learning, lessons learned, best practices
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This social learning system...
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