landing the deal through client services & partnerships€¦ · through client services &...
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Landing the Deal
Through Client Services & Partnerships
2013 Economic Development
Summit, Nov 22, 2013 Planning & Development
2007 North Grenville
Economic Development Strategy
“That the Municipality take appropriate
actions to become more client-focussed
and supportive of local businesses and
economic development”.
Planning & Development
Elements of Being Investment Ready
• Develop promotional/marketing material that
concentrates on tag line and themes
• Tell your story – 5 Reasons to Invest in North
Grenville
• Have friendly, skill people greet investors &
deliver services to speed up approvals, solve
problems and get investment in the ground
• Look after the home fires – don’t forget existing
businesses
• Focus on building relationships and partnerships
Planning & Development
Friendly Client Services
NG Development Review Team Municipal Planning, Engineering, Public Works, Economic
Development, Recreation, Building Inspector, Fire, OPP
Rideau Valley/South Nation Conservation Authority Planners,
Health Unit Inspector
United Counties of Leeds and Grenville Director of Planning,
MMAH (on OPAs)
Preconsultation prior to Approval Process – comprehensive issue identification
Review and recommendations throughout Approval Process
Client Friendly
Timely Decisions
Planning & Development
The DRT has positioned NG as an active partner in the
growth and development and a preferred place to do business
Support Existing Business
80% of all new
jobs from existing
businesses
Creates
ambassadors –
testimonials from
existing the most
powerful tool
Planning & Development
Municipal Culture
• Focus on building relationships and
partnerships – not regulators
• Must have commitment from Council and
Senior Staff to create environment – move
beyond words to actions
• Client Service modal creates environment of
“partnership” – helps solve problems,
streamlines approvals, decrease investment
risk, creates competitive advantage
Planning & Development