last update 04/27/2018 - list of canon...

Last update 04/27/2018

Pre-Visit Serviced

History Check

Common Process (Before)

Maintenance Process

Common Process (After)

Purpose

Increase the following items. FCFR (First Call Fix Rate)

Uptime

MCBC (Mean Copies Between Calls)

Customer Satisfaction

How to use

This document was developed by Canon USA Engineering Services and Solutions to perform consistent, effective and efficient maintenance on all Canon products.

FCFR, MCBV, Uptime

Parts Cost

Visits, Labor

Implementation of the Preventative Maintenance Procedure

Ser

vice

His

tory

Ch

eck

- [P

re V

isit

] Procedure Detail Note Time

Action Prior to Customer Visit:

Whenever possible, Check Snapshot for :

6 min

Check

1. Log into Snapshot : • Enter the machine Serial Number to check the following:

1. Firmware Version – Prepare Firmware if necessary 2. Communications 3. Counters – Machine Usage 4. Event History – Check History for Errors, Alarms

and Jams 5. Consumable Part Counters - Prepare Consumable and Durable Parts 6. Service Modes ITB Belt Position [disp_misc ITB-POS]

• Firmware Version • Event History • Part Counters • Service Mode Settings

iR ADV C3530i/C3525i series Advanced Maintenance Guide

1. Understand the machine's current condition (jams and error, needed consumable parts) before visiting EM call or PM-Call. 2. Prepare all consumable parts that exceeded Target and replace them on a PM-call, replace any parts that exceeded life you have now at the EM call. 3. Take the necessary actions for the jamming and errors.

Com

mon P

rocess (

Befo

re)

Procedure Detail Note Time

Verify Customers’ Concern

Ask the customer about the condition of the machine and validate any issues they have. Ask Questions to find out if there are any following issues on the machine? 1.Copy Quality 2.Jamming 3.ERROR 4.Other issues (Copier Only) 5.No Problem

Point: - To perform efficient maintenance, we need to

ask the customer about machine condition.

Check the Serial Number

Ensure the serial number on the machine matches the serial number that you are dispatched to.

Point: - If the serial number is incorrect and there is

more than one machine at the account that is down please notify dispatch.

Perform COM-TEST

1. Check the ADS and make sure the Monitor symbol is indicated.

2. If the Monitor symbol is indicated, execute COM-TEST. If not, do not execute COM-TEST.

COPIER > Function > INSTALL>COM-TEST

If COM-TEST is NG, fix this issue at first. If you can’t fix this issue please insure the issue is resolved prior to leaving the account.

C1

1 min

Check

1 min

Scan

Check

COM TEST

1 min

Check

1 min

COM TEST

C2

C3



Check Service Log

1. Check Service Log Point: 1. Check the log to see if there is any reoccurring

issues. If you see the same issues listed on the log, then the root cause hasn’t been fixed.

2. Check what parts were replaced recently. These parts should not be replaced again for the same issue.

3. If the problem seems to be related to the previous call, check what the previous tech did.

1. Check System Software Version

2. Check for latest version on e-support

Point: The latest firm contains following major countermeasure.

Check Service history If Snapshot tool was used successfully, skip steps C5 through C8

1. Check ERR/JAM history Address all Error and Jams.

Check

COPIER>DISPLAY>ERR COPIER>DISPLAY>JAM

1 min

Visual Check

1 min

Visual Check

If Snapshot tool was used successfully, skip steps C5 through C8

Check System Software Version

Visual Check

min

Update

Check Update

COPIER>DISPLAY>VERSION

ADVC3525i/C3530i as of 5/15/17 Ver. 25.13.01 TP17-104 Check for latest software version on

e-support

Com

mon P

rocess (

Befo

re)

C4

C5

C6


Check


Check the Drum counter

1. Check the Drum counter. Point: Replace the drums by referring to the value below to eliminate drum over life related issues. COPIER>COUNTER>LF Y/M/C-DRM-LF 100 % or above K-DRM-LF 100 % or above COPIER>COUNTER>DRBL-1 PT-DRM PT-DR-Y/C/M

Check the P/U roller counters Reset the counters if parts are replaced. *Check that physical condition of the part matches the counter

Check the roller counters. Point: Replace the rollers over 100% to eliminate parts over life related JAM. Cassette 1,2, Bypass: COPIER>COUNTER>DRBL-1 C1/C2/M-FD-RL C1/C2/M-SP-RL C1/C2/M-PU-RL Cassette 3,4: COPIER>COUNTER>DRBL-2 C3/C4-FD-RL C3/C4-SP-RL C3/C4-PU-RL DF: COPIER>COUNTER>DRBL-2 DF-PU-RL DF-SP-RL (DF-SP-PD) DF-FD-RL

Check the other durable counters Reset the counters if parts are replaced. *Check that physical condition of the part matches the counter

1. See the Parts counter. COPIER>COUNTER>DRBL-1/DRBL-2

Point: Recommend to replace the following parts over 100%. COPIER>COUNTER>DRBL-1.

Replace

COPIER>COUNTER>DRBL-1 COPIER>COUNTER>DRBL-2

COPIER>COUNTER>LF

Replace

Transfer T-CLN-BD TR-BLT 2TR-ROLL

Fixing FX-LW-RL FX-UP-FR

Check Replace

Clear Counter

Clear Counter

Check

Check

1 min

Visual Check

min

Replace

Visual Check

Replace

Visual Check



Com

mon P

rocess (

Befo

re)

C7

C8

C9

Developer DV-UNT-C/Y/M-K

min

min



Make Samples (Before Sample)

Make the following Copy/Print samples from ADF and Copy Glass. 1. PG10 2.CA7

Any issues, resolve them as needed.

Inspect paper Feed

Make copies from all Cassettes using at least 5 originals in the ADF.

Make copies using the following cassette. Point: Make following jobs. 1.Double sided 2.Staple 3.Hole punch If you see the JAM, find the cause and fix that issue.

Check Check

Check

1. Cassette 1 2. Cassette 2 3. Cassette 3 4. Cassette 4 5. Bypass tray

Perform C10 and C11 at the same time to save time 5 min

Check

Com

mon P

rocess (

Befo

re)

C10

C11


Procedure Detail & Action Note Time

Clean ADF for Dust

1. Inside cover Clean the rollers using lint free paper with water. Sensors should be cleaned by blower brush

Clean ADF Rollers

Clean the rollers if they were not replaced in step No.5. 1. P/U Roller unit 2. Sep Roller

• If the Rollers are under 50% usage, cleaning

may not be necessary. • Clean Rollers with lint- free paper moistened

with water.

Clean the Glass / Platen roller

Point: 1. Clean the ADF reading Glass and Copy Glass

with Oil cleaner (FY9-6020-000) 2. Clean the Platen Roller with Alcohol

Mai

nte

nan

ce P

roce

ss

min

min

min

Clean

Clean

Clean

M3

M2

M1

Clean

Clean



Clean Rollers on Cassettes /Multi-Purpose Tray/ Vertical Rollers

Clean the rollers if they were not replaced. Clean the rollers using lint free paper with water. 1. Cassette Rollers

2. Multi-Purpose Tray Rollers

3. Vertical Rollers

Mai

nte

nan

ce P

roce

ss

min

Clean

M4 1

2

3

Check



Clean ITB area

1. Remove the ITB Unit 2. Clean ITB cleaning blade area 3. Installing the ITB Unit Align the triangle mark in the guide on the left with that in the ITB Unit, place the shaft [A] of the ITB Unit[1] on the rail [B] of the guide, and install the unit while shifting it to the left.

Points to Note at Installation • Install the unit while the Primary Transfer Roller is

completely disengaged. Check that the Disengagement Cam is located at the position shown below.

• Check that the shutter of the Waste Toner Ejection Mouth is closed.

After Installation : Execute [Auto Adjust Gradation > Full Adjust] and [Auto Correct Color mismatch]

Clean the Registration Patch sensor Unit

To see the patch sensor, open the shutter [1], and clean the Patch Sensor [2] using the blower [3]. After cleaning, check that there is no soiling caused by toner on the surface of the sensor. If the soiling cannot be removed, then while pressing the shutter [1], clean the Patch sensor [2] in the single direction with wet and tightly wrung cotton swab. Clean the leading edge [4] of the pre-transfer cover sheet with lint free paper.

Do not use alcohol because it causes melting and clouding of the sensor window. Also Do not dry wipe the sensor window because it is charged to attract toner.

Mai

nte

nan

ce P

roce

ss Clean If you perform

work while in Sleep mode or when the power was turned OFF while in Sleep Mode, The Primary Transfer Roller will not be disengaged. This will not allow you to remove the ITB Unit.

M5

Clean



Clean the Fixing unit area.

1. Open the right door and grasp the light-blue handle [1], and remove the fixing unit [2]

Point; Clean Parts Counter: Copier>Counter>DRBL-1>FX-UNIT The parts counter of the fixing unit is automatically cleared when a new fixing unit is detected. When FX-Unit is cleared, FX-LW-RL /FX-UP-FR /FX-LW-BS are also cleared at the same time.

Clean the inner Right door area

Point: Clean the guide plates , paper paths for any paper dust or stray toners.

min

Clean

Mai

nte

nan

ce P

roce

ss

M7

Clean

min

M8



Clean the Drum area / Light Guide

Clean the upper surface [1] of the Light Guide of each color drum unit using the blower [2]

Do not touch the surface of the drum. Be sure to block light to the removed Drum Unit using paper.

Clean the Laser Slit /Dustproof Glass

• Open the Front Door and remove the Dustproof Glass Cleaning Tool [1]

Insert the Dustproof Glass Cleaning Tool [1] into the hole [2], and clean the glass by moving it back and forth 2 to 3 times in the [A] part Do not insert the Dustproof Glass

Cleaning Tool upside down.

min

Clean

Mai

nte

nan

ce P

roce

ss

M9

If you perform work while in Deep Sleep mode or when the power was turned OFF while in Deep Sleep Mode, The Primary Transfer Roller will not be disengaged. When removing the Drum unit, be sure to do so after returning the machine to a Standby state.

M10

min

Clean



Empty the Waste toner bottle

1. Check the customer’s inventory of waste toner bottles. 2. Open the cassette 1 and then open the Waste Toner

Door 3. Remove the Waste Toner Container

Point; 1. If the customer doesn’t have a waste toner

bottle in their inventory and the bottle in the machine is nearly full, let the customer order new one and empty the waste toner bottle while on site to prevent a recall.

Empty waste toner container every service call After emptying the waste toner container clean the waste toner case window (FL0-7007-000). Replacing the Waste Toner Container after the preparation warning has been displayed clears the parts counter automatically. Parts Counter: Copier>Counter> DRBL-1>WST-TNR

Mai

nte

nan

ce P

roce

ss

M11

Empty

Check

Clean

min

Waste Toner Case Window



Perform Auto Correct Color Mismatch/Auto Adjust Gradation

1. Auto Correct Color Mismatch Settings/Registration > Adjustment/Maintenance >

Adjust Image Quality•> Auto Correct Color 2. Auto Adjust Gradation Settings/Registration>Adjustment/Maintenance >Adjust Image Quality•> Auto Adjust Gradation

•Point: 1. If the customer uses heavy paper, perform an

Auto Adjust Gradation with plain and heavy paper.

Make Samples (After Sample)

Make the following Copy/Print samples from the ADF and Copy Glass. 1. PG10 2.CA7

If you still find following PCQ, check the ADV Topics. If you find following PCQ, refer this document.

Test paper Feed

Make copies from all Cassette using at least 5 originals in the ADF.

Make copies from the following cassettes. Point: Make following jobs. 1.Double sided 2.Staple 3.Hole punch If you see the JAM, find the cause and fix that issue.

PCQ

Check Check

Check

1. Cassette 1 2. Cassette 2 3. Cassette 3 4. Cassette 4 5. Bypass tray 6. Side Paper Deck

Perform C13 and C14 at the same time to save time

Adjust

min

min

Check

Adjust

Com

mon P

rocess (

Aft

er)

C12

C13

C14


ADV C5000/TP12_137.pdf


Complete Documentation

Point: 1. Let the customer print the test

prints from their PC while completing the documentation.

2. Write down the detail actions and all part names and part #’s in the service log for the next visit.

3. If you change the service mode value or update the system software, make a P-Print and keep it with the Service Log and User data list.

P-PRINT

1. Service Log

2. P-PRINT

3 min

2 min

Fill out

P-Print

Fill out

Com

mon P

rocess (

Aft

er)

C15



Perform COM-TEST

COPIER > Function > INSTALL>COM-TEST If COM-TEST is NG, fix this issue at first. If you can’t fix this issue, call NTSC and get their assistance.

Communicate to the customer that you are leaving

Ask the customer if everything was addressed. Do they have the necessary supplies and ask if they are satisfied with your service.

Address all customer issues with your service manager. Ensure they are resolved or addressed, whether they are administrative, service related or sales oriented.

1 min

Scan

1 min

1 min

Check

COM TEST

Com

mon P

rocess (

Aft

er)

C16

C17


COM TEST

last update 04/27/2018 - list of canon...

Documents