Troubleshooting Guide imageRUNNER ADVANCE C5500 Series

February, 2018OIP Field Quality Assurance Div.

New Arrival Information[Regarding Troubleshooting Guide]Please be advised of the release of Troubleshooting Guide for image RUNNER ADVANCE C5560 Series.Troubleshooting Guide is a booklet compiled from FAQs issued by Canon Inc.

[Additional case(s)]here is no additional case at February, 2018.

ContentsImage Faults......................................................................................................... 1

Image displacement when using ADF due to broken grounding sheet...............................................1Horizontal white line appears at 120mm from the leading edge of the sheet with a Bk halftone

image...............................................................................................................................................2Horizontal lines with 94mm pitch on a halftone image........................................................................ 3Image failure occurring repeatedly at the same interval (xx pitch)......................................................4

Faulty Feeding......................................................................................................6E514-0002/1C14 jam code/poor stacking/wrinkles/tear of paper due to inappropriate position

of the aligning plate of the processing tray unit (Inner Finisher-G1/H1/K1).....................................6Inconsistent folding position when using booklet mode with a small number of sheets due to

deflected paper inside the processing tray (Booklet Finisher-V1/V2/Y1/AA1)...............................10

Malfunction......................................................................................................... 16Toner leakage from the bottom of the process unit due to the spring in the shutter coming off........16"Insert the toner container" is displayed caused by half-insertion of the front door SW connectors.. 17Points to note when installing the rail unit (Inner Finisher-H1)..........................................................21Measures when paper is not stapled (corner/double) after installation (Inner Finisher-G1/H1/K1)...22Response to poor reaction/no reaction of the Ultrasonic Motion Sensor.......................................... 24Response to no reaction/poor reaction of the Ultrasonic Motion Sensor.......................................... 26

Jam (Main Unit).................................................................................................. 290205/0A01/0A02/0A03/0A04 JAM CODE, due to positional displacement of cassette

separation roller during driving (Main body and Cassette Feeding Unit-AM1/High capacitycassette feeding unit-A1/B1)..........................................................................................................29

Measures when the display of jam 011B/0118/010F/021B/0218/020F/0A1B/0A18/0A0Fcannot be canceled (POD Deck Lite-B1/C1/Paper Deck Unit-E1/F1)........................................... 33

Jam (Delivery options).......................................................................................360211/0212/110A jam code caused by disengaged timing belt (Buffer Pass Unit).............................36

Error Code.......................................................................................................... 40E583-8001/E583-8002 due to malfunction of the front/rear tray auxiliary guides(Staple/

Booklet Finisher_Y1)..................................................................................................................... 40Measure against E674-0100............................................................................................................. 43

Specifications-Related.......................................................................................44Copy Card Reader-F1 is not recognized...........................................................................................44Unable to print from PC due to Forced Hold ............................................................................... 45

i

Image FaultsImage displacement when using ADF due to broken groundingsheet

For CE

[Symptom]When reading single-sided pages from ADF consecutively, image displacement [a] may occur on output images."[b] indicates the feed direction."

[Cause]The machine malfunction and it result in the above symptom when not properly grounded because the grounding sheet [a] locatedin the stream read glass unit [1] of the reader unit is broken or torn.

[Service work]1) Prepare a new stream read glass (FL3-4769-000) and replace the old one.2) Output the image having shown the symptom, and check that the symptom does not occur.If the symptom does not improve, then check other factors.

[Service part] FL3-4769-000 Stream read glass

1

Horizontal white line appears at 120mm from the leading edge ofthe sheet with a Bk halftone image

For CE

[Symptom]When a halftone image is printed out in Bk mode with the setting of Heavy 1 (106-128g/m2), a horizontal white line [a] may appearat 120mm from the leading edge of the sheet.The arrow [b] indicates the direction of feeding.

[Cause]The above mentioned symptom occurs when a sheet of paper rushes into the secondary transfer roller, its impact is propagatedthrough the ITB to the drum and the speed of the drum fluctuated.Due to the difference in the primary transfer engagement/disengagement operation, setting up Bk mode Heavy1 (106-128g/m2)exposes the symptom.

[Service work]Print out after setting Paper Settings to Heavy2 (129-150g/m2).

2

Horizontal lines with 94mm pitch on a halftone image

For CE

SymptomHorizontal lines with 94mm pitch [a] may occur when a halftone image is output.The arrow [b] indicates the direction of feeding.[Reference] In this symptom, the horizontal lines may occur as bunches of plural lines[c]/diagonal lines [d] / lines with droppedpart [e].

[Cause]The inside of main body infinitesimally vibrates when the main body is operating.The friction force of surface of the drum becomes uneven due to the vibration which the drum gets.Therefore the several thousand paper feeding may make the difference of shaved surface condition of the drum.Since there are different shaved conditions on the surface of the drum, uneven potential is generated at the each point and thencause the foregoing symptom.The shaved condition on the drum surface becomes even gradually with the advancement of life of the drum, and then thesymptom will be improved.

[Service work]1) Select Settings/Registration > Adjustment/Maintenance > Maintenance > Clean Inside Main unit, and press "Start" button.[Reference] The cleaning takes about 130 sec.2) Output the image having shown the symptom, and check that the symptom does not occur.If the improvement of the symptom is not sufficient, a couple of implementations of Procedure 1) are required.3) Output the image having shown the symptom, and check that the symptom does not occur.If the symptom does not improve, check other causes.

3

Image failure occurring repeatedly at the same interval (xx pitch)

For CE

[Symptom]Repeating image failure [a] whose intervals are same pitch may occur.The arrow [b] indicates the direction of feeding.

[Cause]The image failure occurs when rollers have foreign matters or flaws.

[Service work]Check the rollers or Belts of a) to j) below.

No Interval (xx pitch) Parts Parts No

a 34.9mm Developing Cylinder

FM1-N370 (DEVELOPING ASSEMBLY, Y)FM1-N371 (DEVELOPING ASSEMBLY, M)FM1-N372 (DEVELOPING ASSEMBLY, C)FM1-N373 (DEVELOPING ASSEMBLY, BK)

b 94.2mm Photosensitive Drum Drum Unitc 44.0mm Charging Roller Drum Unitd 55.0mm Primary Transfer Roller FC0-0257e 50.3mm Secondary Transfer Inner Roller FL0-4164f 77.7mm Secondary Transfer Roller FE4-8322g 893.1mm ITB FM1-N265h 101.7mm ITB Drive Roller FC8-4403

i 94.2mm Fixing FilmFM1-N253 (100V : Film Assembly)FM1-N254 (120V : Film Assembly)FM1-N255 (230V : Film Assembly)

j 94.2mm Fixing Pressure Roller FM1-N252 (Pressure Roller Kit)

4

a) When the interval is 34.9 mm pitch, check Developing Cylinder [a] in Developing Assembly (FM1-N370/-N371/-N372/-N373).b) When the interval is 94.2 mm pitch, check Drum [b].[Note] If the failure occurs in all the colors, checkFixing Film [i] or Fixing Pressure Roller [j].c) When the interval is 44 mm pitch, check Charging Roller [c] of the Drum Unit.d) When the interval is 55.0 mm pitch, check Primary Transfer Roller [d] (FC0-0257).e) When the interval is 50.3 mm pitch, check Secondary Transfer Inner Roller [e] (FL0-4164).f) When the interval is 77.7 mm pitch, check Secondary Transfer Roller [f] (FE4-8322).g) When the interval is 893.1 mm pitch, check ITB (Intermediate Transfer Belt) [g] (FM1-N265).[Note] When the paper whose size is A3 or 11x17 is used, the image failure occurs at a frequency of once in 2 sheets.h) When the interval is 101.7 mm pitch, check ITB Drive Roller [h] (FC8-4403).i) When the interval is 94.2 mm pitch, check Fixing Film [i] in Film Assembly (FM1-N253/-N254/-N255).[Note] If the failure occurs only for any color of Y/M/C/BK, check Photosensitive Drum of the Drum unit.j) When the interval is 94.2 mm pitch, check Fixing Pressure Roller [j] in Pressure Roller Kit (FM1-N252).[Note] If the failure occurs only for any color of Y/M/C/BK, check Photosensitive Drum of the Drum unit.

5

Faulty FeedingE514-0002/1C14 jam code/poor stacking/wrinkles/tear of paperdue to inappropriate position of the aligning plate of theprocessing tray unit (Inner Finisher-G1/H1/K1)

For CE

[Symptom]When taking copy with single sheet output using inner finisher, this may lead to an E514-0002, a 1C14 jam, a poor stacking [A]or wrinkles/tear [B] at the center of the trailing edge of paper due to unfinished delivery of paper to the tray.The arrow [a] indicates the direction of feeding.-E514-0002: Assist motor error-1C14: Error avoidance jam

[Cause]An out of phase of the assist claws or a poor adjustment of the aligning plate of the processing tray unit encumbers a properdelivery of papers. This results in the aforementioned symptom.

[Service work]1) When the above-mentioned symptom has occurred, check the assist claws [1] of the processing tray unit.The following picture shows a phase shifting between the assist claws [1] of the front and the rear sides. The arrow indicates thedirection of feeding.

2) If the assist claws of the processing tray unit are out of phase, prepare and replace with a new assist unit following the belowa) Procedure to replace the assist unit, and then adjust the width of the aligning plate following b) Procedure to adjust the widthof the aligning plate.If the assist claws of the processing tray unit are in phase, adjust the aligning plate following b) Procedure to adjust the width ofthe aligning plate.

6

a) Procedure to replace the assist unita-1) Remove the processing tray unit referring to the "Removing the processing tray unit" in the service manual.a-2) Lay the processing tray unit the bottom side up and remove the motor unit [1].-Timing belt [2] x 1-Tension spring [3] x 1-Connector [4] x 1-Screw [5] x 2

a-3) Remove the connector [1].-Connector [1] x 2

a-4) Turn the processing tray unit over and remove the assist unit [1] in the direction of arrow.-Screw [2] x 2

a-5) Replace with a new assist unit.a-6) Reassemble the parts in reverse order from the step 1-4).

b) Procedure to adjust the width of the aligning plateb-1) Select the paper to be set in the processing tray unit from Service Mode.In case of A4 size : Service mode > SORTER > ADJUST > INF-ALG1In case of LTR size : Service mode > SORTER > ADJUST > INF-ALG2[Note] The paper size used for the width adjustment of the alignment plate is A4 size or LTR size.

7

b-2) Enter -50 in the section for entering the adjusted value [a] of the target paper and press OK [b] (the image below is the caseof A4)

[Note] This operation stops the alignment plate at the alignment position +5.0mm.b-3) Set one sheet of paper [1] in the processing tray unit, fit it to the edge [b] of the rear alignment plate [2], and then measurethe gap [a] between the edge of the front alignment plate [3] and the paper with a scale.[Note] Since the alignment plate is installed a bit tilting toward the delivery direction, set the paper to be fitted to the edge (on thedelivery side).

b-4) Enter the gap value measured in the above step b-3) in the calculation formula below, enter the calculated adjusted value[a] and press OK [b].Adjusted value = gap (mm) x 10 - 50[Note] Correspondence table of measured gap value and adjusted value.

Gap mm ( measured value ) Adjusted value2.0 - 302.5 - 253.0 - 203.5 - 154.0 - 104.5 - 55.0 0

8

b-5) Take copy with a single sheet of original into 10 sets of output to verify if the symptom does not occur any more.

[Service parts]iR-ADV C3300 Series- FM1-N374-010 ASSIST UNIT

iR-ADV C5500 Series- FM1-P015-010 ASSIST UNIT

iR C3000 Series/iR-ADV C3500 Series- FM1-N374-010 ASSIST UNIT

9

Inconsistent folding position when using booklet mode with asmall number of sheets due to deflected paper inside theprocessing tray (Booklet Finisher-V1/V2/Y1/AA1)

For CE

[Symptom]When using the booklet mode with a small number of sheets in the machine earlier than the following countermeasure cut-inserial numbers in factory, the folding position ([a] and [b]) of the output products [1] may be displaced and inconsistent as shownin the Figure below. The arrow indicates the feeding direction.

[Cause]When the paper fed from the feeding unit is stacked on the saddle processing tray, the paper is deflected inside the processingtray, resulting in the above-mentioned symptom.

[Remedy]If the above-mentioned-symptom occurs, prepare the new-type roller guide [1] (FL1-5052-000), the new E ring (XD2-1100-325)and the saddle stopper assembly [2] (FM1-R635-000) which was newly set up as a service part to replace by following theprocedure below. This procedure starts with the step after the booklet finisher is separated from the copier.

1) Step to replace the roller guide1-1) Referring to "Pulling Out the Saddle Unit (Service Position)" of Service Manual, pull out the saddle unit.1-2) Remove 1 screw [1] on the rear side of the saddle unit.

10

1-3) Remove the 2 screws [1] on the front side of the saddle unit, and remove the 2 support plates [2].

1-4) Remove the roller guide unit [1] in the arrow direction.

1-5) Remove the 1 E ring [1], and remove the 1 shaft [2].[Attention] The E ring should be replaced with a new one instead of reusing it.

1-6) Remove the compression spring [2] attached to the roller guide [1].

11

1-7) Replace the roller guide with the new-type roller guide (FL1-5052-000).1-8) Checking the rear saddle alignment plate1-8-1) Move the rear saddle alignment plate [1] by hands to the 2 markings (top & bottom) [2] seen on the saddle bracket. Then,check if it is properly moved to the markings. (Marking at the top and bottom. The bottom marking is located in the center.)

[A] shows the rear saddle alignment plate in the correct position located at the markings at the top and bottom. (The bottommarking is located in the center.)[B] shows the skewed rear saddle alignment plate.

1-8-2) If the rear saddle alignment plate is skewed, proceed to next step. If it is in the correct position, proceed to 1-9).1-8-3) Remove the 2 stepped screws [2] on the delivery guide unit [1].

12

1-8-4) Loosen the fixing screw [1] of the rear saddle alignment plate and fix it according the markings on the bracket.[Note] When fixing the rear saddle alignment plate, hold the rear saddle alignment plate to avoid having it attached in a skewedposition.

[Note] When attaching the part, match the bottom marking to the marking in the center [1].

1-8-5) Attach the delivery guide unit [1] with the 2 stepped screws [2].

1-9) Attach the parts by reversing the procedure from the step 1-6)

2) Step to replace the saddle stopper assembly2-1) Referring to "Removing the Saddle Unit" of Service Manual, remove the saddle unit.2-2) Remove the 2 screws [1], and remove the saddle lower guide [2].

13

2-3) Remove the 4 screws [1], and remove the saddle unit auxiliary caster [2].

2-4) Remove the 6 screws [1], and remove the cover [2] on the lower side of the saddle unit.

2-5) Remove the 4 connectors [1], 3 wire saddles [2], 3 wire clamps [3] and 1 edge saddle [4].

2-6) Remove the 5 screws [1], remove the saddle stopper assembly [2] in the arrow direction, and replace the saddle stopperassembly with the saddle stopper assembly (FM1-R635-000) which was newly set up as a service part.[Attention] When pulling out the assembly, don't catch the harness.

14

2-7) Referring to "Adjusting the Saddle Paper End Stopper Installation Angle" of Service Manual, adjust the saddle paper endstopper installation angle.2-8) Referring to Service Manual, perform "Adjusting the folding position of the saddle stitcher unit" and "Adjusting the stitchingposition of the saddle stitcher unit".2-9) Attach the parts by reversing the procedure from the step 2-5).

[Service parts]

No. Part Number Description Q'ty Fig.No.1 Old FE3-7245-000 GUIDE,ROLLER 1 -> 0 L50

New FL1-5052-000 GUIDE,ROLLER 0 -> 12 Old

New FM1-R635-000 Saddle Stopper Assembly 0 -> 13 Old XD2-1100-325 RING, E 1 -> 1

New

[Countermeasure cut-in serial numbers in factory]

Model Serial numberBooklet Finisher-V1 No implemented due to production discontinuanceBooklet Finisher-V2 WXB04698Booklet Finisher-Y1 WEY14510Booklet Finisher-AA1 EX WWD01265

15

MalfunctionToner leakage from the bottom of the process unit due to thespring in the shutter coming off

For CE

[Symptom]Waste toner may leak when pulling out the process unit [A] from the main body.

[Cause]When removing the process unit from the main body, the shutter spring [A] located at the back of the process unit may come offif touched. The process unit is installed to the main body with no spring and is pulled out, the shutter does not close and it resultsin the above symptom.[Reference] The shutter of the process unit is designed to open when the unit is installed to the main body, and to close whenthe unit is removed from the main body.

[Service work]1) Check the shutter unit and if the shutter spring has come off, prepare and attach a new spring [FU2-1194-000].2) Check the operation of the shutter, and install the process unit to the main body.3) When removing and installing the process unit in the future, be sure not to touch the spring in the shutter as it tends to comeoff easily.[Service part] FU2-1194-000 SPRING TENSION

16

"Insert the toner container" is displayed caused by half-insertionof the front door SW connectors

For CE

[Symptom]When starting the main body, "Insert the toner container" may be displayed.

[Cause]The connector [1] on the inner side of the toner bottle inner door interferes with the mold of the bottle front inner guide [2], andthe connector cannot be fully inserted and the above-mentioned symptom may occur.

[Service work]1) Removing the ITB Unit2) Removing the Process Unit3) Pull up the Control Panel [1] and remove the Right Front Cover [2].-1 Screw [3] (to remove)-1 Screw [4] (to loosen)-1 Claw [5]

4) Open the toner replacement cover [1], remove the 1 screw [3] and remove the 1 small plate [2].

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5) Remove the 1 screw [2] and 1 screw [3], and remove the right upper cover [1].

6) Remove the front upper right cover [1].

7) Remove the 1 boss [2] and remove the inner delivery cover (left rear) [1].

8) Remove the delivery tray [1] by removing the 4 hooks [2] and the 2 projections [3].

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9) Remove the 4 hooks [2] and remove the inner delivery cover (left) [1].

10) Remove the 2 bosses [2] and remove the inner delivery middle cover [1].

11) Open the 4 small covers [1] and remove the 4 toner containers [2].

12) Remove the 4 screws [3], remove the 2 connectors [2] and remove the toner container front inner cover [1].

19

13) Check whether the 4 connectors [1] on the inner side of the toner bottle inner door are half inserted.If the connectors are half inserted, push them. If they are not half inserted, look for other causes.

14) Attach the parts by reversing the steps from 12).15) Start the main body and confirm that the symptom does not occur.

20

Points to note when installing the rail unit (Inner Finisher-H1)

For CE

[Symptom]When installing the rail unit to the inner finisher [1], the frame of the finisher would be twisted if a downward force is applied tothe area shown with the arrow while the finisher is faced upside down.When a gap is created between the front end plate and the back end plate due to twist on the frame, the craw [3] of the moldedpart [2] may come off.Fig. [A] is the normal state and Fig.[B] is where the craw of the molded part [2] came off.

[Service work]When the craw of the molded part is off, install the rail unit after placing the craw of the molded part back in the correct place byfirmly pressing the area shown with the arrow.

21

Measures when paper is not stapled (corner/double) afterinstallation (Inner Finisher-G1/H1/K1)

For CE

[Symptom]In operation of stapling (corner/double) after installation of Inner Finisher, paper may not be stapled.

[Cause]When installing Inner Finisher, distortion may occur in Inner Finisher.If the center return belt guide [1] on the front side slips into the edge of the assist unit sheet metal [2] due to this distortion, paperin staple operation is caught on by the center return belt guide and is not fed up to the stapling position, resulting in the above-mentioned symptom.

[Service work]If the above-mentioned symptom occurs, remove the center return belt guide from slipping into state.1) Insert approx. 20 sheets of A4 or LTR-size plain paper [1] through the delivery outlet [2] of Inner Finisher up to position [a] inthe arrow direction.

[Reference] If the paper retainer [1] blocks the delivery outlet, move the paper retainer in the arrow direction manually.

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2) Remove the paper from the delivery outlet of Inner Finisher and perform stapling (corner/double) operation to check that thesymptom no longer occurs.If the symptom does not improve, then check other factors.

23

Response to poor reaction/no reaction of the Ultrasonic MotionSensor

For CE

[Symptom]Ultrasonic Motion Sensor may react poorly, or does not react.

[Cause]Due to installation failure, aforementioned symptom may occur .

[Remedy]1) Confirm that the motion sensor PCB assembly is installed correctly.- Make sure the black sponge [a] is not overhanging inside the enclosure part [b].- Make sure the screw[c] is firmly screwed in.- The motion sensor PCB assembly is fixed at the locking position [d].- The connector [e] is connected properly.

2) If the motion sensor PCB assembly is not installed correctly, re-install it correctly.

Target S/N of the Ultrasonic Motion SensorNOTE: All iR-ADV 4500 Series/iR-ADV C355 Series/iR-ADV C3500 Series are target machines.

iR-ADV C5500 Series

Model Target Serial NumberiR-ADV C5560I 120V XLAiR-ADV C5560I TW 120V XGWiR-ADV C5560I 120V G XLFiR-ADV C5550I 120V XLGiR-ADV C5550I TW 120V XGYiR-ADV C5550I 120V G XLHiR-ADV C5540I 120V XLJiR-ADV C5540I TW 120V XHAiR-ADV C5540I 120V G XLKiR-ADV C5535I 120V XLNiR-ADV C5535I TW 120V XJAiR-ADV C5535I 120V G XLPiR-ADV C5560 CN 220V XGAiR-ADV C5560I EUR 230V XMDiR-ADV C5560I 230V XKSiR-ADV C5560I LTN 230V XLQiR-ADV C5550 CN 220V XGN

24

Model Target Serial NumberiR-ADV C5550I EUR 230V XMEiR-ADV C5550I 230V XKTiR-ADV C5550I 230V IND XGXiR-ADV C5550I LTN 230V XMAiR-ADV C5540 CN 220V XGTiR-ADV C5540I EUR 230V XMFiR-ADV C5540I 230V XKUiR-ADV C5540I LTN 230V XMBiR-ADV C5535 EUR 230V XMGiR-ADV C5535 CN 220V XGUiR-ADV C5535I EUR 230V XMHiR-ADV C5535I 230V XKViR-ADV C5535I 230V IND XHBiR-ADV C5535I LTN 230V XMC

iR-ADV C7500 Series

Model Target Serial NumberiR-ADV C7580I TW 120V XRGiR-ADV C7570I 120V XRJiR-ADV C7570I TW 120V XRNiR-ADV C7565I 120V XRPiR-ADV C7580 CN 220V XRBiR-ADV C7580I 208V XRCiR-ADV C7580I EUR 230V XRDiR-ADV C7580I 230V XREiR-ADV C7580I KR 220V XRFiR-ADV C7570 CN 220V XRHiR-ADV C7570I EUR 230V XRKiR-ADV C7570I 230V XRLiR-ADV C7570I KR 220V XRMiR-ADV C7565I EUR 230V XRQiR-ADV C7565I 230V XRRiR-ADV C7565I KR 220V XRS

25

Response to no reaction/poor reaction of the Ultrasonic MotionSensor

For CE

[Symptom]Ultrasonic Motion Sensor may not react, or react poorly .

[Cause]Either of the following cases may lead to the aforementioned symptom.A) When reflectors such as an ADF glass cleaner cloth box [a], an adhesive tape [b], or a tag [c] is attached too close to themotion sensor, they are detected by ultrasonic wave, so that the sensor became unable to detect people in farther than thesereflectors .

B) When the sensor misdetects a reflector around the sensor as a wall or something by its learning function before getting intosleep mode.C) When the sensor fails to detect operators correctly, due to other sources of ultrasonic waves, such as automatic door, insectrepellent or other motion sensors in its environment.

[Remedy]Action to be taken for A)Check around the motion sensor and if an ADF glass cleaner cloth box [a], an adhesive tape [b], or a tag [c] is found too closeto the motion sensor, remove them.

Action to be taken for B)B) Enable the motion sensor to learn its environment again, by using the learning functionB-1) Using the learning function when the machine gets into sleep mode, make sure there are no reflectors within 1m range infront of the machine, then stand aside.[NOTE] If you stand in front to conduct above procedure, the motion sensor misdetects the reflectors , and does not react.B-2) Let the machine go into sleep modeB-3) Wait for more than 10 seconds.

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[Reference] This machine conducts learning function during this 10 seconds when going into sleep. If the sensor detects anyreflector within 1m during this learning period, the machine learns that object as a wall, and ignores all moving objects beyondthis distance.B-4) Stand in front of the machine, and confirm that the machine recovers from sleep mode.[Reference] Since the motion sensor detects people or objects that approach the sensor on the front side of the machine, it doesnot detect a reflector right near the sensor window [a].

Action to be taken for C)C) Change the sensibility of the motion sensorC-1) Check and confirm that there are no other device using ultrasonic wave source, such as automatic door, insect repellent orother motion sensors around the machine.C-2) If possible, change the position or orientation of the machine.C-3) From User mode > Settings/Registration > Preferences > Timer/Energy Settings > Use Motion Sensor > Sensor Sensitivity,change the sensitivity, and then conduct actions B-1) to B-4).C-4) In case of removing the obstructions is not possible, disable (turn OFF) the setting from User mode > Settings/Registration> Preferences > Timer/Energy Settings > Use Motion Sensor

Target S/N of the Ultrasonic Motion SensorNOTE: All iR-ADV 4500 Series/iR-ADV C355 Series/iR-ADV C3500 Series are target machines.

iR-ADV C5500 Series

Model Target Serial NumberiR-ADV C5560I 120V XLAiR-ADV C5560I TW 120V XGWiR-ADV C5560I 120V G XLFiR-ADV C5550I 120V XLGiR-ADV C5550I TW 120V XGYiR-ADV C5550I 120V G XLHiR-ADV C5540I 120V XLJiR-ADV C5540I TW 120V XHAiR-ADV C5540I 120V G XLKiR-ADV C5535I 120V XLNiR-ADV C5535I TW 120V XJAiR-ADV C5535I 120V G XLPiR-ADV C5560 CN 220V XGAiR-ADV C5560I EUR 230V XMDiR-ADV C5560I 230V XKSiR-ADV C5560I LTN 230V XLQiR-ADV C5550 CN 220V XGNiR-ADV C5550I EUR 230V XMEiR-ADV C5550I 230V XKTiR-ADV C5550I 230V IND XGXiR-ADV C5550I LTN 230V XMAiR-ADV C5540 CN 220V XGTiR-ADV C5540I EUR 230V XMF

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Model Target Serial NumberiR-ADV C5540I 230V XKUiR-ADV C5540I LTN 230V XMBiR-ADV C5535 EUR 230V XMGiR-ADV C5535 CN 220V XGUiR-ADV C5535I EUR 230V XMHiR-ADV C5535I 230V XKViR-ADV C5535I 230V IND XHBiR-ADV C5535I LTN 230V XMC

iR-ADV C7500 Series

Model Target Serial NumberiR-ADV C7580I TW 120V XRGiR-ADV C7570I 120V XRJiR-ADV C7570I TW 120V XRNiR-ADV C7565I 120V XRPiR-ADV C7580 CN 220V XRBiR-ADV C7580I 208V XRCiR-ADV C7580I EUR 230V XRDiR-ADV C7580I 230V XREiR-ADV C7580I KR 220V XRFiR-ADV C7570 CN 220V XRHiR-ADV C7570I EUR 230V XRKiR-ADV C7570I 230V XRLiR-ADV C7570I KR 220V XRMiR-ADV C7565I EUR 230V XRQiR-ADV C7565I 230V XRRiR-ADV C7565I KR 220V XRS

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Jam (Main Unit)0205/0A01/0A02/0A03/0A04 JAM CODE, due to positionaldisplacement of cassette separation roller during driving (Mainbody and Cassette Feeding Unit-AM1/High capacity cassettefeeding unit-A1/B1)

For CE

[Symptom]In machines produced before the cut-in S/N mentioned later in this document, Paper fed from the cassette may cause doublefeeding, resulting in 0205 jam or it may cause either of 0A01, 0A02, 0A03 and 0A04 jams at recovery from sleep mode.-0205 : Registration Sensor stnry jam-0A01 : Cassette 1 Pullout Sensor power on jam-0A02 : Cassette 2 Pullout Sensor power on jam-0A03 : Cassette 3 Pullout Sensor power on jam-0A04 : Cassette 4 Pullout Sensor power on jam

[Cause]The cassette separation roller [1] of the paper pick-up assembly may be displaced a little when it is driven. If the cassetteseparation roller [1] is displaced in the arrow direction against the cassette feed roller [2], double feeding of paper tends to occur,resulting in the above-mentioned symptom.

[Service work]If the above-mentioned symptom occurs, prepare the countermeasure part Shim (XD1-1104-139) as well as the brand-newcassette feed roller (FL0-2885-000) and cassette separation roller (FL0-1674-000), and follow the steps below.[Caution]-Attach the Shim only to the paper pick-up assembly of the paper source with the jam occurrence. Attaching the Shim to the paperpick-up assembly of the paper source with no jam occurrence may cause a delay jam or folded corner of the paper.- When attaching the Shim to the paper pick-up assembly, prepare the brand-new cassette feed roller and cassette separationroller and replace them at the same time. (in order to prevent a delay jam)- This countermeasure is applicable for Cassette feeding unit-AM1 , High capacity cassette feeding unit-A1 and High capacitycassette feeding unit-B1 only. It cannot be applied to a multi- purpose tray pick-up.< How to attach the Shim >1) Remove the paper pick-up assembly of the paper source with the symptom occurrence by referring to Service Manual.2) Remove the guide [1] from the paper pick-up assembly. (Each paper source has different guide.)

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3) Remove the 3 screws and remove the separation frame support plate [1].

4) Loosen the 3 screws on both sides of the paper pick-up assembly.-Front side: 1 pc.-Rear side: 2 pcs .

5) Place the Shim [2] onto the back side of the screw portion in the center of the separation frame support plate [1], place thescrew, and then attach them to the separation frame [3] and tighten the screw [4] temporarily.

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6) Check that the separation frame support plate is not placed on the positioning bosses [a] of the separation frame in 2 places,and then tighten the screws firmly in the order of [1] to [3].[Caution] In case the separation frame support plate is placed on the bosses of the separation frame, the frame may be deformedand this may induce jams.

7) Tighten the 3 screws on both sides of the paper pick-up assembly firmly.

8) Replace the cassette separation roller and the cassette feed roller of the paper pick-up assembly with the Shim attached withthe brand-new ones at the same time.9) Attach the paper pick-up assembly to the main unit.

[Service parts]

No. Part Number Description Q'ty Fig.No.1 Old

New XD1-1104-139 SHIM 0 -> 1

[Countermeasure cut-in serial numbers in factory]

Model Serial No.IR-ADV C5535I EUR 230V XMH10541IR-ADV C5540I EUR 230V XMF03219IR-ADV C5550I EUR 230V XME05571IR-ADV C5560I EUR 230V XMD02465IR-ADV C5535 CN 220V XGU00750IR-ADV C5540 CN 220V XGT00645IR-ADV C5550 CN 220V XGN00551IR-ADV C5560 CN 220V XGA00510IR-ADV C5535I 230V XKV01512IR-ADV C5540I 230V XKU01215IR-ADV C5550I 230V XKT01201IR-ADV C5560I 230V XKS01066IR-ADV C5535I KR 220V XKA00749

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Model Serial No.IR-ADV C5540I KR 220V XJW00608IR-ADV C5550I KR 220V XJQ00564IR-ADV C5560I KR 220V XJN00522IR-ADV C5535I LTN 230V XMC00506IR-ADV C5540I LTN 230V XMB00503IR-ADV C5550I LTN 230V XMA00508IR-ADV C5560I LTN 230V XLQ00505IR-ADV C5535I TW 120V XJA00508IR-ADV C5550I TW 120V XGY00506IR-ADV C5535I 230V IND XHB00618IR-ADV C5540I 230V IND XGZ00522IR-ADV C5550I 230V IND XGX00508IR-ADV C5535I 120V XLN04849IR-ADV C5540I 120V XLJ02880IR-ADV C5550I 120V XLG04984IR-ADV C5560I 120V XLA02438IR-ADV C5535I 120V G XLP00556IR-ADV C5540I 120V G XLK00501IR-ADV C5550I 120V G XLH00508IR-ADV C5560I 120V G XLF00593IR-ADV C5560I 230V IND Not implemented due to production discontinuanceIR-ADV C5560I TW 120V To be informed as soon as identifiedIR-ADV C5540I TW 120V To be informed as soon as identifiedIR-ADV C5535 EUR 230V To be informed as soon as identifiedC.FEEDING U.-AM1 WAD99548C.FEEDING U.-AM1(H) WUR13177HCC.FEED. U-A1 LTR WAK09523HCC.FEED. U-A1 A4 WAJ07933HCC.FEED. U-A1 A4(H) WUS01854HCC.FEED. U-B1 LTR UQU03605HCC.FEED. U-B1 A4 UQV00946HCC.FEED. U-B1 A4(H) WNT00559

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Measures when the display of jam 011B/0118/010F/021B/0218/020F/0A1B/0A18/0A0F cannot be canceled (POD Deck Lite-B1/C1/Paper Deck Unit-E1/F1)

For CE

[Symptom]The display of jam may not be canceled even after removing the paper from jammed pickup unit. This may occur with the machinesproduced before the serial numbers mentioned in the list below.POD DECK LITE-B1- 011B : Deck pull-out sensor delay jam- 021B : Deck pull-out sensor stationary jam- 0A1B : Deck pull-out sensor power-on jamPOD DECK LITE-C1/ PAPER DECK UNIT-E1- 0118 : Deck pull-out sensor delay jam- 0218 : Deck pull-out sensor stationary jam- 0A18 : Deck pull-out sensor power-on jamPAPER DECK UNIT-F1- 010F : Deck pull-out sensor delay jam- 020F : Deck pull-out sensor stationary jam- 0A0F: Deck pull-out sensor power-on jam

[Cause]The deck pull-out sensor [1] of the pickup unit may incorrectly detect the reflected light of the adjacent deck pull-out roller feederguide as paper, resulting in the above-mentioned symptom.

[Service work]When the aforementioned symptom has occurred, prepare and replace with the lower feed guide [2] (FL0-2918-000) to whichthe black sheet [1] is affixed following the procedure below.

The step starts where the deck is removed from the main unit.1) Referring to Service Manual, remove the upper left cover.2) Remove the 2 screws [2] that secure the bracket [1] of the pickup unit from the left side of the deck, and then remove the deckpull-out roller feed guide [3]. When doing this, be careful not to drop any parts.

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3) Remove the 4 screws [1], and then remove the 2 roller support plates [2] and the 2 brackets [3] from the deck pull-out rollerfeed guide.

4) Remove the roller [1], 2 bushings [2] and 2 compression springs [3] from the deck pull-out roller feed guide.

5) Replace the feed guide with the lower feed guide (FL0-2918-000).6) Attach the pars by reversing the steps from 4) .

[Service parts]

No. Part Number Description Q'ty Fig.No.1 Old F40

New FL0-2918-000 FEED, LOWER 0 -> 1

[Countermeasure cut-in serial numbers in factory]

Model Serial numberPOD DECK LITE_B1 UL UWD01058POD DECK LITE_B1 EU/O UWE02351POD DECK LITE_B1 CN UWF00049POD DECK LITE_C1 US SZK01717POD DECK LITE_C1 EU/O SZL01804POD DECK LITE_C1 CN SZM00508PAPER DECK UNIT_E1 A4 SZB02606PAPER DECK UNIT_E1 LTR SZC04039PAPER DECK UNIT_F1 LTR WER03181

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Model Serial numberPAPER DECK UNIT_-F1 A4 WES05369

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Jam (Delivery options)0211/0212/110A jam code caused by disengaged timing belt(Buffer Pass Unit)

For CE

[Symptom]Printing using the buffer pass unit may cause the following jam in the machine earlier than the following countermeasure cut-inserial numbers in factory.BUFFER PASS UNIT-G1- 0211: buffer pass inlet sensor (PS1) stationary jam- 0212: buffer pass outlet sensor (PS2) stationary jamBUFFER PASS UNIT-L1- 110A: buffer pass inlet sensor (PS401) stationary jam

[Cause]If the timing belt [1] on the rear side shifts in the arrow direction, it comes in contact with the timing belt [2] on the front side, andthe timing belt on the front side is disengaged from the 30T/40T pulley [3], resulting in the above-mentioned symptom.

[Service work]If the above-mentioned symptom occurs, remove the buffer pass unit and check whether the timing belt at the back of the machineis disengaged.If the timing belt has come off, prepare the new type 30T/40T pulley (FE8-8793-000) and the new E-ring (XD9-0136-000).Fig. [A] is the old type and Fig [B] is the new type.

Refer to Service Manual and remove the buffer path unit. By following the steps below, replace the applicable 30T/40T pulleyand install back the timing belt that has come off.[Note] The numbers of pulley and E-ring to be replaced are different depending on the model.

36

BUFFER PASS UNIT-G1There are 4 pieces of 30T/40T pulley [1] located, but only the places of 2 pieces may come off.Prepare 2 pieces of the new type 30T/40Tpully and 2 pieces of the E-ring.

BUFFER PASS UNIT-L1There are 2 pieces of 30T/40T pulley [1] located, but only the place of 1 piece may come off.Prepare 1 piece of the new type 30T/40Tpully and 1 piece of the E-ring.

1) Remove the E-ring [1] securing the 30T/40T pulley located behind the buffer path unit.

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2) Remove the spacer [1] and the timing belt [2].

3) Remove the timing belt [1] and replace with the new type 30T/40T pulley [2]. For Buffer Path Unit-G1, follow the above stepsand replace the 2 pieces of 30T/40T pulley.

4) Attach the parts by reversing the procedure from the step 2).

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[Service parts]BUFFER PASS UNIT-G1

No. Part Number Description Q'ty Fig.No.1 Old FU5-0057-000 PULLEY, 30T/40T 4->0 N10

New FE8-8793-000 PULLEY, 30T/40T 0->42 Old

New XD9-0136-000 RING, E 0->2

BUFFER PASS UNIT-L1

No. Part Number Description Q'ty Fig.No.1 Old FU5-0057-000 PULLEY, 30T/40T 2->0 N10

New FE8-8793-000 PULLEY, 30T/40T 0->22 Old

New XD9-0136-000 RING, E 0->1

[Countermeasure cut-in serial number in factory1*]

Model Serial numberBUFFER PASS UNIT-G1 TMP80898BUFFER PASS UNIT-L1 WFE17009

* The flange is attached to the 30T/40T pulley.

[Countermeasure cut-in serial number in factory2*]

Model Serial numberBUFFER PASS UNIT-G1 TMP80904BUFFER PASS UNIT-L1 WFE26753

* The shape of the 30T/40T pulley is changed and the flange added in [Factory measure 1] is removed.

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Error CodeE583-8001/E583-8002 due to malfunction of the front/rear trayauxiliary guides(Staple/Booklet Finisher_Y1)

For CE

[Symptom]In the machines prior to the countermeasure cut-in serial number in factory described below E583-8001 or E583-8002 may occur.- E583-8001 : Error in the Tray Auxiliary Guide Motor. The tray auxiliary guides don't come off the Front/Rear Tray Auxiliary GuideHP Sensors when the Tray Auxiliary Guide Motor has been driven for 1 second.- E583-8002 : Error in the Tray Auxiliary Guide Motor. The Front/Rear Tray Auxiliary Guide HP Sensors don't detect the trayauxiliary guides when the Tray Auxiliary Guide Motor has been driven for 1 second.

[Cause]Due to the following 2 operation failure of the front/rear tray auxiliary guide, the above-mentioned symptom occurs.1) Operation failure of the front/rear tray auxiliary guide due to shift in engagement of the rack and the pinion [2] of the front/reartray auxiliary guide [1]

2) Operation failure of the front/rear tray auxiliary guide due to large clearance of the mount of the lower delivery roller [1]dislocating the bushing [2] on the rear side.

[Service work]If the above-mentioned symptom occurs, check whether the front/rear tray auxiliary guide operates normally.If the front/rear tray auxiliary guide does not operate normally, prepare the washer (XD1-1106-235), modify the bushing of thelower delivery roller and adjust the assembly of the front/rear tray auxiliary guide holder by following the procedures below.However, in case of replacement by the new-type lower delivery roller, washer (XD1-1106-235) is not necessary.

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1) Remove the stack tray [1] and the grate-shaped lower guide [2] by referring to the Service Manual.

2) If the bushing [2] on the rear side of the lower delivery roller [1] is detached from the supporting plate, go to the step 3). If thebushing [2] is not detached, go to the step 7).

3) Remove the supporting plate [1] of the bushing on the near side.- Screw [2] 1 pcs

4) Remove the busing [2] from the lower delivery roller shaft [1].

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5) Attach the washer (XD1-1106-235) [3] between the E-ring [1] and the bushing [2] of the lower delivery rollerHowever, if the lower delivery roller is a new type, attaching the washer (XD1-1106-235) [3] is not required.

6) While attaching the bushing on the rear side of the lower delivery roller, attach the supporting plate [1] which was removed inthe step 3).- Screw [2] 1 pcs

7) Loosen the 2 screws [1], rotate the gear [2] in an arrow direction with a hand, pull out the front/rear tray auxiliary guide [3] forapprox. 10 mm, and then tighten the 2 screws [1].

8) Assemble the parts by reversing the step 1).9) Select the motor to check operation.Service Mode (Level1) SORTER > FUNCTION > MTR-CHK enter "17" and press "OK".[Reference] After "17" is entered, the tray auxiliary guide motor (M109) is selected.10) Service Mode (Level1) SORTER > FUNCTION > MTR-ON press "OK" to drive the tray auxiliary guide motor (M109) andcheck the operation of the tray auxiliary guide.

[Service parts]

No. Part Number Description Q'ty Fig.No.1 Old FM1-H272-000 ROLLER, DELIVERY,LOWER 1->0 L20

New FM1-H272-010 ROLLER, DELIVERY,LOWER 0->12 Old L20

New XD2-1100-505 RETAINING RING (E-TYPE) 0->1

[Countermeasure cut-in serial number in factory]

Model Serial numberStaple Finisher Y1 WEU02657Booklet Finisher Y1 WEY00839

42

Measure against E674-0100

For CE

[Symptom]E674-0100 may occur when FAX clearing and job canceling are executed.

[Cause]When a job manipulation such as FAX job cancelation is executed just after the performance of All CLEAR of FAX (Service Mode> Mode List > FAX > Clear > ALL) in a state that FAX jobs still remain, the data inconsistencies of FAX history data are detectedat the time of turning ON/OFF main power supply of the engine and then that results in the above symptom.

[Service work]When E674-0100 continuously occurs even the main power supply of engine has been turned OFF/ON , execute again "ServiceMode > Mode List > FAX > Clear > ALL" and then turn OFF/ON the main power supply without job manipulations.[Caution]Make sure that no FAX job remains when executing ALL CLEAR of FAX.Previous FAX communication information will be deleted when turning OFF/ON the main power supply after the FAX CLEAR.

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Specifications-RelatedCopy Card Reader-F1 is not recognized

For CE

[Symptom]Copy Card Reader-F1 may not be recognized even after it is installed in the machine.

[Cause]Because ACCESS MANAGEMENT SYSTEM is set to ON, the above-mentioned symptom occurs.[Attention] Copy Card Reader-F1 and ACCESS MANAGEMENT SYSTEM cannot be used at the same time.

[Service work]When the above-mentioned symptom occurs, set user mode > Settings/Registration > Management Settings > License/Other >Use ACCESS MANAGEMENT SYSTEM to "OFF".

44

Unable to print from PC due to Forced Hold

For CE

[Symptom]Printing may not be executed when sending a print job from PC. When the issue occurs, the light indicating print execution maycome on, but it goes off right away. Also, there is no record in print history.

[Cause]The above issue occurs because Forced Hold is set to on.

[Service work]1) Log into the system management mode. Then, in Settings/Registration >Function Settings > Print > Forced Hold > select OFF[a] and press OK [b].

2) In Settings/Registration > select Apply Set Changes [a].

3) Log out from the system management mode.

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