laura morgan dareconf 15 slides
TRANSCRIPT
Connect with colleagues using active listening
Laura Morgan @elsie_em
“What’s your experience with Agile?”
“What makes a good Product
Manager?”
Image © Martin Eriksson, mindtheproduct.com
This is Matt.
Matt is sad.
“Hi, I’m Laura and I’m an
expert.”
“We value individuals and interactions over
processes and tools.”
I was talking over people.
I wasn’t listening.
How do people work best?
How do these people work best?
I absolved myself of
responsibility.
“The brain that contains the problem probably also contains the solution.”
- Nancy KIine, Time To Think
Don’t rush to offer solutions
Let people figure it out
Be OK with uncertainty
…I’m here to learn.
Matt is happy.
I don’t get to decide whose hand needs
holding.
Notice the judgements you make
Decide whether they’re valuable
If not, set them aside
Find out how people like to work
Make space in your diary
Give people what they say they need, not what you think they need
Listen more
Don’t rush to offer solutions
Ditch your preconceptions
Make time and be present
